Chunghwa Telecom’s Crisis Management in Response to Taiwan Earthquake Disaster

18
1 Chunghwa Telecom’s Crisis Management in Response to Taiwan Earthquake Disaster Chunghwa Telecom Co., Ltd. By Jackie KUO Senior Engineer Network Department, CHTI

description

Chunghwa Telecom Co., Ltd. Chunghwa Telecom’s Crisis Management in Response to Taiwan Earthquake Disaster. By Jackie KUO Senior Engineer Network Department, CHTI. Contents. Chunghwa Telecom Organization CHT Int'l Networks /Facilities Earth Stratum Around Taiwan - PowerPoint PPT Presentation

Transcript of Chunghwa Telecom’s Crisis Management in Response to Taiwan Earthquake Disaster

Page 1: Chunghwa Telecom’s  Crisis Management  in Response to  Taiwan Earthquake Disaster

1

Chunghwa Telecom’s

Crisis Management

in Response to

Taiwan Earthquake Disaster

Chunghwa Telecom’s

Crisis Management

in Response to

Taiwan Earthquake Disaster

Chunghwa Telecom Co., Ltd.

By Jackie KUOSenior Engineer

Network Department, CHTI

Page 2: Chunghwa Telecom’s  Crisis Management  in Response to  Taiwan Earthquake Disaster

2

Contents

1. Chunghwa Telecom Organization2. CHT Int'l Networks /Facilities 3. Earth Stratum Around Taiwan4. Hengchun Earthquake Reports5. Earthquake Hits and Cable Faults 6. Impact on Int’l Internet Traffic 7. CHT’s Crisis Management8. Traffic and System Recovery9. Recommendations

Page 3: Chunghwa Telecom’s  Crisis Management  in Response to  Taiwan Earthquake Disaster

3

1. Chunghwa Telecom Organization

Page 4: Chunghwa Telecom’s  Crisis Management  in Response to  Taiwan Earthquake Disaster

4

Japan(Okinawa)

ST-1

2. CHT International Networks and FacilitiesKorea

Philippines

SMW-3

TOUCHENG

KAOHSIUNG

FANGSHAN

TAIPEI

IOR62

0E

POR176

0E

POR1740

EIOR600 E

POR1800

E

China-US

APCN

IOR64

0E

Singapore

China(Shantou)

China(Shantou)

China(Shanghai)

KAO-A ISC

TPE-BISC

TPE-CISC

Okinawa

ST-1 POR 880 E

Philippines

H.KJapan

China

(Shantou)

H.K.

China(Shanghai)

KAO-BISC

TANSHUIAPCN2

China(Shantou)

Japan(Chikura)

APCN2

SMW-3

JapanPhilippines

H.K EACEAC

C2C

H.K.

Japan

H.K

IOR POR

FNAL/RNAL

HK

Japan

Page 5: Chunghwa Telecom’s  Crisis Management  in Response to  Taiwan Earthquake Disaster

5

3. The Earth Stratum Around Taiwan

Page 6: Chunghwa Telecom’s  Crisis Management  in Response to  Taiwan Earthquake Disaster

6

3 (cont’d) Previous Earthquake Epicenters & Scales in Taiwan Area

Page 7: Chunghwa Telecom’s  Crisis Management  in Response to  Taiwan Earthquake Disaster

7

4. Hengchun Earthquake Reports (CWB)

Page 8: Chunghwa Telecom’s  Crisis Management  in Response to  Taiwan Earthquake Disaster

8

5. Cable Faults and Hengchun Earthquakes

No EventsTime (Taiwan GMT+8HRs)

H01 1st Earthquake HitDec-26-2006 - 20:26:24.9

01SMW3-S1.8 Cable Fault

Dec-26-2006 - 20:27

02CH-US CN-W2 Cable Fault

Dec-26-2006 - 20:27

H02 2nd Earthquake HitDec-26-2006 - 20:34:21.1

03SMW3-S1.7 Cable Fault

Dec-26-2006 - 20:41

04APCN2-S7 Cable Fault

Dec-27-2006 - 00:06

05APCN2-S3 Cable Fault

Dec-27-2006 - 02:00

06APCN-S1-B17 Cable Fault

Dec-27-2006 - 02:16

07CH-US CN-S1 Cable Fault

Dec-27-2006 - 03:02

08APCN-S2-B5 Cable Fault

Dec-27-2006 - 04:55

09CH-US CN-W1 Cable Fault

Dec-27-2006 - 10:04

Page 9: Chunghwa Telecom’s  Crisis Management  in Response to  Taiwan Earthquake Disaster

9

5 (cont’d) Diagram of Earthquake Epicenters & Locations of 9 Initial Faults

To SHT

To CHM

To SHT

To SHT

To PHL,MAL,SNGTo HKG

To SHT

To HKGTo OKI

To Korea, Japan

To CHM

To USA

A P C N (B 17)

C H-U S

A PC N

S ys1

A PC N

Sys2

A PC N

2

CH-USAPCN 2

S MW 3Locations of Cable Faults

SMW 3 (S1.8)

S MW 3 (

S 1.7)

C H -U S (W 1)

A P C N 2(S 3)

C H -U S (S 1)

A P C N (B 5)A P C N 2(S 7)

Tanshui

Toucheng

Fangshan

C H -U S (W2 )

1

2006/12/26 20:26 GMT ML: 7.01

2

2006/12/26 20:34 GMT ML: 7.0

2

Page 10: Chunghwa Telecom’s  Crisis Management  in Response to  Taiwan Earthquake Disaster

10

Internet Service

(HiNet by CHT) :

Availability USA 100%

Japan 98%

China 26%

Hong Kong 0%

6. Impact on International Internet Traffic

Page 11: Chunghwa Telecom’s  Crisis Management  in Response to  Taiwan Earthquake Disaster

11

1) Following the pre-defined SOP to form a Operational Commanding Center, for the following actions:

Activate immediate traffic restoration, request ad-hoc circuit arrangement with all possible resources, arrange cableship for emergency cable repair work.

To care customers and provide them with updated traffic restoration status in a timely manners

To hold press conference and from time to time release traffic status and cable repair progress

To report to the authority – National Communications Commission, the disaster status and the measures

7. CHT’s Crisis Management

Page 12: Chunghwa Telecom’s  Crisis Management  in Response to  Taiwan Earthquake Disaster

12

2) Traffic restoration priority order: Air traffic control, Banking and financial security deals, and Voice

3) Reroute traffic through other cables or rent capacity from private cable operators to connect HKG, China, Singapore, Malaysia

4) Set up communication links with Singapore, Macau, Thailand and Indonesia via ST-1 & Intelsat satellites

5) Detour some of int’l private lines through SingTel, CT, Reach, TM and other partners

6) Help SingTel, CT, Reach and other carriers by local terrestrial links for transit traffic through Taiwan

7. CHT’s Crisis Management (cont’d)

Page 13: Chunghwa Telecom’s  Crisis Management  in Response to  Taiwan Earthquake Disaster

13

1) Internet (HiNet)

Area 12/26 12/27 12/28 1/5

USA 100% 100% 100% 100%

Japan 100% 98.08% 98.08% 98.08%

China 100% 25.83% 41.94% 45.17%

Hong Kong

100% 0% 27.28% 27.28%

Total 100% 76.92% 82.67% 82.97%

Availability % of HiNet Int’l Links

* : With backup from private cable EAC

*

8. Traffic and System Recovery

Page 14: Chunghwa Telecom’s  Crisis Management  in Response to  Taiwan Earthquake Disaster

14

2) Cableship Activation8. Traffic and System Recovery (cont’d)

CABLE RETRIEVER

ASEAN RESTORER

1/4 on-site 1/3 on-site

KDD PACIFIC LINK

1/10 on-site1/11 on-siteKDD OCEAN LINK

SEGERO

1/6 on-site

Page 15: Chunghwa Telecom’s  Crisis Management  in Response to  Taiwan Earthquake Disaster

15

3) Cable Systems Repair Operation

8. Traffic and System Recovery (cont’d)

Cable Segment Cableship Recovered date

CH-US

S1 SEGERO 1/14 (9 days)

W1 KOL 1/11 (8 days)

W2 KOL 1/23 (12 days)

SMW3S1.7 CS Retriever 1/18 (9 days)

S1.8 CS Retriever 1/27 (16 days)

APCN2S7 KPL 1/30 (19 days)

S3 KPL 2/10 (11 days)

APCNB17 (System 1) Asean Restorer 1/24 (14 days)

B5 (System 2) Asean Restorer 2/2 (9 days)

Page 16: Chunghwa Telecom’s  Crisis Management  in Response to  Taiwan Earthquake Disaster

16

9. Recommendations#1 – Crisis Management

1) Get Prepared for the Worst Case

SOP, Restoration Exercise, Trial,

Regular, Bi-lateral, and Ad-hoc Restor, Plan

In Advance Permission In-general

2) Treasure the Customers

Care and Keep Informed of Status/Progress

3) Competition and Cooperation–All Resources

4) Information Release to the Press and Public

Page 17: Chunghwa Telecom’s  Crisis Management  in Response to  Taiwan Earthquake Disaster

17

9. Recommendations#2–Network Improvement

1) Construct More Large Capacity Networks

Self-Healing Multiple Ring Configuration

Avoid the Trouble Waters – Route Selection

2) Route Diversity Design and Plan

Regular Customer Circuits – Working and Prot.

Mutual Restoration Plan - Diversified

3) Enhance International Telecoms Cooperation

Establish a Mechanism to Share Resources

Map Out Detailed Restoration Plan/Procedures

Page 18: Chunghwa Telecom’s  Crisis Management  in Response to  Taiwan Earthquake Disaster

18

Thank You !Thank You !