Christopher Boyd Resume 2015 (June Revision)
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1931 Chene Court Apt. 303 Detroit, MI 48207 313.742.6246 [email protected] CHRISTOPHER BOYD SUMMARY A dedicated professional with over a decade of knowledge and experience in Human Services and Gaming fields. Extensive background in customer-oriented service operations and business development. Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-pace operations. Skilled at learning new concepts quickly, working well under pressure, and communication ideas clearly and effectively. Licensed by the Michigan Gaming Control Board. ACHIEVEMTNTS Major contributor in increasing placement percentage in the last two quarters of 2012. Head of development of Business Service Representative’s training manual for the Livonia One Stop Service Center. Appointed as lead and developer of site displays and advertisements for Livonia Chamber of Commerce Business Expo. Worked heavily with A123 Systems in staffing their Livonia Plant. Career Development Facilitator C.D.F. (NCDA), 120 hours 2011 EXPERIENCE DEALER II, MGM GRAND DETROIT 2008-Present Inspect cards and equipment to be used in games to ensure that they are in good condition. Exchange paper currency for playing chips. Compute amounts of players’ wins or losses. Pay winnings or collect losing bets as established by the rules and procedures of a specific game. BUSINESS SERVICE REPRESENTATIVE, MICHIGAN WORKS! / ROSS I.E.S.
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Transcript of Christopher Boyd Resume 2015 (June Revision)
1931 Chene Court Apt. 303Detroit, MI 48207
CHRISTOPHER BOYD
SUMMARY A dedicated professional with over a decade of knowledge and experience in Human Services and Gaming fields.
Extensive background in customer-oriented service operations and business development.
Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-pace operations.
Skilled at learning new concepts quickly, working well under pressure, and communication ideas clearly and effectively.
Licensed by the Michigan Gaming Control Board.
ACHIEVEMTNTS Major contributor in increasing placement percentage in the last two quarters of 2012.
Head of development of Business Service Representative’s training manual for the Livonia One Stop Service Center.
Appointed as lead and developer of site displays and advertisements for Livonia Chamber of Commerce Business Expo.
Worked heavily with A123 Systems in staffing their Livonia Plant.
Career Development Facilitator C.D.F. (NCDA), 120 hours 2011
EXPERIENCE DEALER II, MGM GRAND DETROIT
2008-Present
Inspect cards and equipment to be used in games to ensure that they are in good condition. Exchange paper currency for playing chips. Compute amounts of players’ wins or losses. Pay winnings or collect losing bets as established by the rules and procedures of a specific game.
BUSINESS SERVICE REPRESENTATIVE, MICHIGAN WORKS! / ROSS I.E.S.
2004-Present
Contacts area and national employers to develop employer awareness of the “No Worker Left Behind” program and determine potential job opportunities for customers. Conducts side visits with potential employers to provide specific program and participant information necessary to establish a “first source” hiring relationship. Kept records of customer interactions, inquiries, complaints, and comments on services rendered.
EDUCATION ADRIAN COLLEGE, ADRIAN MI
Graduated with a Bachelor of Arts in Criminal Justice
