Christina Li - Camp Digital 2016
Transcript of Christina Li - Camp Digital 2016
@DigitalDWP@chrissy0118
Christina Li Senior User Experience Designer@chrissy0118
#CampDigital
@DigitalDWP
Transforming welfare through design
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Service design phases
https://www.gov.uk/service-manual/phases
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● Make a claim● Receive monthly payments● Report changes● Look for work/ increase earnings
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1. Start with people’s situation2. Include service deliverers3. Deliver policy intent4. Small actions matter
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https://www.gov.uk/design-principles
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https://www.gov.uk/design-principles
User needs, not government needs
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● Co-location● Research participant● Identified learning and training
needs for us● Getting direct feedback from the
ground
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“A policy is not words in a Whitehall paper. It’s the real world experience people have of resulting services, and what they then do.”
Tom Loosemore (ex-GDS)
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How do we help people to find work (or earn more), so that they can be financially independent?
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https://dwpdigital.blog.gov.uk/2016/02/19/learning-through-prototyping-tools-for-universal-credit-claimants/
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Our aim is to design an experience which focuses on what you can do for work, not what you can’t.
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1. Start with people’s situation2. Include service deliverers3. Deliver policy intent4. Small actions matter
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“We’re not designing the future; we’re making things that belong to the future we would like to live in.”
Brian Eno
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Thank you.
Christina [email protected]@chrissy0118
DWP Digitalhttps://dwpdigital.blog.gov.uk/