Christian B. Matthews Resume (New)
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Transcript of Christian B. Matthews Resume (New)
Christian Bernard Matthews2 Whittingham Lane, Palm Coast, FL 32164 (386) 446-2875 | [email protected]
https://www.linkedin.com/pub/christian-matthews/a3/183/375
Innovative, motivated, tech-savvy, and competent IT professional with the skills necessary to maintain, troubleshoot, and repair local area networks, information systems and servers. Respected leader builds highly motivated teams focused on achieving and exceeding organizational goals
Microsoft AD, Windows Server 2008 & 2012, Exchange, Outlook, Word, Excel, PowerPoint
Cisco , configuration, troubleshooting
Windows workstations hardware & software repair
Ticketing systems, Remedy ITSM (Various Versions)
VMware Call Manager & Call Manager Express
Secret Clearance
CERTIFICATIONSMCTS Windows 7, Configuration
Information Assurance Security Officer Certification
WORK HISTORYUS Army Information Technology Specialist / Information Assurance Security Officer 2010-2015
Supervised an IT helpdesk operations team in multiple problem solving situations from normal business hours to 24/7 support operations. Scheduling & trouble shooting (VTC)s using polycom and Tandberg systems
Developed, implemented and maintained a fully operational Network & Windows Servers with
VOIP capabilities for approximately 3000 users
Provided helpdesk services via phone (servicing 20-50 users daily), Remote Desktop Connection, or service call
Maintain, repair, and reimage desktop computers, laptop computers (Dell D620, D630, E6410, E6420, HP 8560P) etc. Also multifunction printers (Brother, HP, and Konica Minolta).
Troubleshoot, diagnose and repair issues with Windows OS (XP, Vista, 7, 8) and Microsoft Office (2007, 2010, 2013)
Managed Active Directory accounts for an average of 3000 user accounts across three distinct networks
Proven ability to create, delete, and modify Microsoft Exchange accounts
Operate and maintain Cisco 3875 and 3860 Integrated Service Routers and Switches
Deployed to various global locations multiple times developing, installing, and maintaining secure military grade network infrastructure with minimal outside support ensuring a smooth communication flow between geographically dispersed locations
Maintained database containing all users’ yearly training requirements
SIGNIFICANT ACCOMPLISHMENTS:
Reimaged over 1,000 computers with various different OS (Windows Vista, 7)
Troubleshot and remedied various different IT problems (desktop computers, laptop computers, miniature satellite dishes, routers, switches, and VOIP phones) various global locations such as Germany, Italy, Afghanistan, Iraq and Kuwait
Single-handedly managed IT shop working two skill levels above current position.
Hand selected ahead of peers to supervise and maintain the secured Military Network in a overseas location