Emerging Technology

Steve HeyeManager of Technology, The Cara Program

@steveheyesteveheye.blogspot.com

#NCDCemerge

Unleash Innovation

• Understand your Needs

• Know what Tech is Available

• Connecting the Needs

• Make the Change Happen

• What Success Looks Like

From an article written with MAP for Nonprofits, Idealware and NTENhttp://idealware.org/articles/unleashing-innovation-using-everyday-technology-improve-your-services

Examples

Available on steveheye.blogspot.com

IT Alignment Maturity Model

Understand your Needs

1. Strategy Execution2. Technology Potential3. Competitive Potential4. Service Level

Understand your Needs

Considerations

Cultural

Tied to Mission/Goals

Match your Style

Allow Failure

Capacity

Existing Tools

Skills

Alignment

Understand your Needs

Define Success

If you use this new Emerging Technology…

what will change?

what problem gets solved?

what efficiencies are gained?

Set a Goal with some metrics,

what will success look like?

Understand your Needs

photo credit: flickr Chris Potter

Where do you find out

about new or emerging technology?

Know what Tech is Available

Emerging Tech

Bleeding Edge

• Wearables

• Drones

• Connected Devices

• 3D Printing

• Solar & Wind Power

Know what Tech is Available

Leading Edge

• Social Media

– SnapChat, Vine, Swarm

• Video

– Mobile phone capabilities

• Infrastructure

– Cloud, DAAS

• Software

– APIs, Workflow

Where I look

• NTEN Community

• Conferences (sessions & vendor fair)

• Blogs (Gizmodo, Engadget, GigaOM)

• Nonprofit Blogs (TechSoup, Idealware, Beth Kanter)

• Social Media (Twitter, Facebook)

Know what Tech is Available

Org’s Needs

• Strategic Plans

• Operating Goals

• Department Needs

• Budget

Connecting the Needs

achievement, integrity, honor, innovation & passion

real, lasting success

3,500 jobs (& $40M) over 5 years

strategic initiatives

operating objectives + daily operations

Immediate Needs?

• Utility

• Situational

• Short Term vsLong Term

• Gap in tools

Connecting the Needs

Immediate Capacity?

• Lack of skills

• Impact on others

• Current Project load

• Rate of change

Where to start?

• Other people’s experience

• Other options

• Trial available

• Pilot feasibility

• Find a Champion

Make the Change Happen

Gartner Hype Cycle

The underlying concept was conceived by Gartner, Inc.Make the Change Happen

Free as in…

photo credit: flickr susan402

Make the Change Happen

In the End

• Post Mortem

• Reflect on the Goals

• Review the Metrics

• Document Outcomes

What Success Looks Like

Unleash Innovation

• Understand your Needs

• Know what Tech is Available

• Connecting the Needs

• Make the Change Happen

• What Success Looks Like

From an article written with MAP for Nonprofits, Idealware and NTENhttp://idealware.org/articles/unleashing-innovation-using-everyday-technology-improve-your-services

@steveheye #NCDCemerge