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Choo Choo Chatter M A Y 2 0 1 6
Gregg Long JD, CRM
Chairman of the Board
Strategic RIM Solutions
BlueCross BlueShield of TN
Olin Corporation Corporation
Blue Cross Blue Shield of TN
Chambliss, Bahner & Stophel, P.C.
The Official Publication of the Greater Chattanooga Area Chapter
Topic: End‐of‐the‐year Chapter Mee ng
Date: May 10, 2016
Time: 11:30 – 1:00pm
Loca on: Big River Grille Downtown
222 Broad Street, Cha anooga, TN
ARMA members: This is going to be so much fun!
Remember to bring an item for the drawing.
Kevin has tallied the points and Victoria will have your ckets for the drawings.
Thanks to everyone who volun‐
teered for the work day at Family
Promise of Cha anooga.
Pictured here hard at work is Vic‐
toria Marshall and Susan Veal.
Chapter Foundation Champion – Susan Whitmire, CRM, FAI
Communications – Rhonda Hazlett
Education – Mary Haider, CRM
Hospitality – Rhonda Hazlett
ICRM Liaison – Gregg Long, CRM
Newsletter – Kela Wright
Publicity – Scottie Swafford
Webmaster – Victoria Marshall
Yearbook/Historian – Shari Hooks
The Greater Chattanooga Chapter pro-motes and recognizes the importance of participation by awarding points to those who support ARMA activities at both the
local and the international level. Points are earned by attending meetings, bringing
guests, and by serving the Chapter as an officer or committee member. At the June meeting accumulated points are rewarded. The more you participate, the more points
you can earn!
Support the Chapter Points
Attend Workshops 100
Attend Luncheon Meetings 200
Attend Dinner Meeting 300
Bring a Guest 100
Attend Regional Conf. 400
Perfect Attendance (Sept-May) 500
Support ARMA International
Attend Annual Conference 200
Submit article for newsletter 200
(excludes routine notices, etc.)
Teach a pre-meeting Education Session 200
Get Involved Locally
Be a Committee Chair 150
Be a Committee Member 100
Attend a Board Meeting 100
Beene CRM, Phyllis 1600
Bostwick, Leanne 200
Campbell, Tina 400
Christian, Ashley 600
Elmore, Allison 2600
Grey, Sue 800
Haider, Mary 2000
Hazlett, Rhonda 2300
Hooks, Shari 1000
Jackson, Dennis 400
Johnson, Linda 1100
Johnson, Sarah 1000
Joyce, Brian 1200
Kologek, Ian 600
Leonard, Glenn 400
Long, CRM, Gregg 3500
Marshall, Victoria 3900
Miller, CRM Lorraine 0
Parris, Norma 1600
Patterson, Gail 0
Pettway, Robert 0
Scoggins, Kelly 600
Shirley, Heather 1400
Stoddard, CRM, Catherine 400
Swafford, Scottie 2200
Tisdel, Kevin 2200
Veal, Susan 1600
Whitmire, CRM, Susan 400
Wright, Kela 3500
Cha anooga ARMA Colleagues,
This has been a great year. We’ve had quality programs, increased our a end-ance, par cipated in more charitable and
volunteer programs than ever before. We have a slate of new officers for our 2016-2017 year that will bring new ideas and new energy to our chap-ter. I look forward to transi oning to the Chairman of the Board and working with our new officers. I want to personally thank everyone who has worked with our Chapter over the last two years of my term as President. I could not have done it without the selfless volunteering of our Chapter Members. I look forward to seeing everyone at our Chapter Awards auc on on May 10th at Big River Grill. Great Year! Great People!
Gregg M Long, JD CRM
NEWSLETTER ADVERTISING RATES
Business Card Size $5.00
Quarter Page $10.00
Half Page $20.00
Full Page $40.00
Choo Choo Chatter is the official publication of the Greater Chatta-nooga Chapter of ARMA Internation-al and is published monthly in Chat-tanooga, TN, for its members and other Records and Information Pro-fessionals.
Kela Wright, Editor
The Information contained in this newsletter does not necessarily reflect the views of the editor, the Chapter membership or ARMA and is offered solely as a source of infor-mation.
Please direct any inquiries or com-ments to:
ARMA Greater Chattanooga Area Chapter
PO Box 341
Chattanooga, TN 37401-0341
Contributions or gifts to the Greater Chattanooga Area Chapter are NOT deductible contributions for U.S. Federal tax purposes. Membership dues and other payments may be deductible as ordinary business expenses.
Contributions or gifts to ARMA are NOT tax deductible as charitable contributions for U.S. Federal In-come Tax purposes.
MEETING & LUNCHEON RATES
Luncheon Price is $20.00
Webinar Price is $10.00
Save the date!
Sept. 25 - 27 San Antonio, Texas
We are deep in planning mode for ARMA Live!
2016 and can't wait to reveal what we have to offer
this year. Check back o en for updates.
In the mean me, mark your calendars and shine
your cowboy boots, we're headed to Texas.
Stay tuned for more details!
I am currently Manager of Mail Services at BlueCross Blue Shield of Tennessee. I am re-sponsible for Fulfill-ment Center, Internal Mail, Outgoing Mail, Records and Warehouse depart-ments. I have been a member of the Greater Cha anooga Area AR-MA chapter since 2005 presently holding the posi on of treasurer. I am originally from Ken-tucky and I am married to Jerry Marshall and we have 5 chil-dren. Tiffany, Shawn, Ian, Montranese and Brian. We have 6 grandchildren and 2 foster grandchildren. I enjoy reading and trav-eling.
Thank you for all the great work you do making sure the chap-
ters finances are taken care of.
Area Chapter ARMA Board of
Directors Next board meeting
will be held
At Wally's in East Ridge
This will be the
Did you miss the last meeting and want to be up to
date on the educa-tion provided for the Chattanooga
Check out the re-cording of our
webinar from the previous meeting!
Previous Webinar Link
MAY 2016 – RIM STRATEGIC BUSINESS PLAN OUTLINE - SUMMARY
At the October 2015 meeting I introduced a RIM STRATEGIC BUSINESS PLAN outline. This outline can be used as presented or modified to meet your specific needs. The purpose is to encourage you to have a written document that can function as a blueprint for the RIM Program; and, a comprehensive view for measuring and reporting the RIM Program compliance and effectiveness. (The outline(s) is posted on the ARMA Chattanooga website.)
Segment 1 of the RIM Strategic Plan includes definitions, and establishes the RIM Vision, Mis-sion, Values, Goals, Objectives and Strategies that are aligned with those of the parent organization. This alignment ensures that the RIM activities literally support the organization and provide a document-ed view of the tangible benefits for the RIM Program.
Segment 2 describes RIM Performance Indicators and the importance of establishing metrics for key elements of the RIM Program and Services. A good set of metrics will support the RIM value to the organization and can provide justification for additional resources and/or expanded services needed to support the organization’s Goals.
Segment 3 discusses the importance of being able to describe your current working environ-ment and how you envision the future RIM environment to support the organization. By describing the RIM environment you will learn to understand how all the pieces of RIM fit together including your key partners; and, how to improve and expand RIM to benefit all functional areas across the enterprise. De-scribing current RIM Trends and Issues will demonstrate your knowledge of the RIM industry and how your RIM Program is keeping up with these trends and solving issues and problems.
Segment 4 includes RIM Action Plans and Reports. Without Action Plans the current programs may continue to service your existing customers; but when you take the time to consider new or revised plans and decide what can work for your organization based on your understanding of where the organi-zation is going – well now you are thinking STRATEGICALLY.
And, now you are ready to prepare your reports for management so they will also know and understand that your RIM Program is really about serving the Records and Information Management needs of the organization and supporting those key organizational goals and objectives.
Your RIM Strategic Plan does not need to be long and wordy, but rather specific and descriptive. I rec-ommend that you review your Strategic Plan at least annually and make the appropriate changes includ-ing an annual report for your management. During the second and third year you can begin to use the RIM STRATEGIC PLAN to measure how your RIM Program compliance and effectiveness is aligned with the organization and provides key support for organizational initiatives. Your RIM STRATEGIC PLAN demonstrates that
RIM is not a product, it’s a business process… It's not a concept, it's a business practice… It’s not a project, it’s a business function.
Look for the article about our chapter written by Mary and Tina in the ARMA Chapter Connections online edition. h p://arma.org/Leadership/
What makes the Chattanooga, Tennessee Chapter a 10 Year Coty Award Winner?
Our members and Board of Directors are so honored to receive the Coty Award for 10 straight years! Wonder how we got here? We believe there are several reasons, take a look at some that might assist your chapter to be-coming a Winning Chapter!
Our members told us in a recent survey why they keep coming back, month after month, year after year.
� Meeting topics are good (92.3%)
� Chapter is willing to try new things (76.92%)
� Chapter members are involved in ARMA at a regional/national level (61.54%)
� New members each year
� Board members are a good mix of long-term and new
� Steady improvements to benefit the membership
� Great people with good experience
� Leadership and members are active
� Learning opportunities
� Career development
� Community focused projects
And two ideas that pull it all together:
� Set specific goals based on our members’ needs
� Overcome obstacles to meet these goals
It is through survey results like this we listen to what our members say they want and need from our chapter. This helps our Board of Directors provide fresh, updated, interesting and necessary ideas like:
� Provide the members with an on-line/real time webinar as the meetings are occurring to those members that cannot be at the meetings – at a reduced price.
� Introduce visitors at the beginning of the meeting and follow up with them to encourage future membership
� Provide an “Education Minute” topic for each meeting
� Secure private meeting room for lunch and presentations
� Provide options for electronic payment and receipt (Pay Pal on website and an electronic payment dongle for credit cards at meetings) to assist our members in easier reimbursement of the meeting cost from their em-ployers
� Provide experienced and knowledgeable speakers with current and interesting topics - with time to ask questions and share challenges with each other.
� Partner with our member organizations to provide a SHRED DAY that is open to the public
Community involvement is a key chapter focus which has included partnerships with:
o Candlelighter’s Organization
o Ronald McDonald House
o Keep America Beautiful in Bradley County with the ERG group
o Newcomers of Cleveland
o United Way annual giver
o Ronald McDonald House
o St. Jude Children’s Hospital
o Charity Drive for Vanderbilt Children’s Hospital
A primary benefit of ARMA membership is to offer an opportunity to learn about records and infor-mation management. Our member comments confirm this:
� “It can take a person who knew nothing about records to someone who can manage the records for my employer.”
� “I joined to learn; now I want to support the chapter”
� “To keep up to date with the industry”
� “Cutting edge topics”
� “Speakers are very informative/share interesting information”
Maintaining our focus on member needs, technology, education and community to simplify work and extend our outreach, the Greater Chattanooga Area Chapter continues to excel at both the lo-cal, regional and international level.
WE ARE THE GREATER CHATTANOOGA AREA ARMA CHAPTER and WE ARE WINNERS!
Event Synopsis Special event sponsored by BlueCross BlueShield of Tennessee’s Compliance Department to celebrate Earth Day
by having “2016 Earth Day Shred Day”/ Second Annual on Friday April 22, 2016 (8:00A.M. to 2:00P.M.). The
event was held at BCBST Gateway Building and on Cameron Hill /BCBST campus. The event allowed the general
public, BCBST members and employees to drop off outdated personal informa on and old outdated prescrip on
drugs at a specific designated area. Memphis regional office was included with vendors onsite and the other re-
gional offices had informa on provided and posted on [email protected] for Earth Day Events.
Shred It trucks-Cha anooga Gateway Shred It trucks-Cha anooga Cameron Hill Iron Mountain-Memphis Goodwill Industries of Cha anooga-Cha anooga-Gateway Goodwill Industries of Cha anooga-Cha anooga-Cameron Hill Goodwill Memphis, Inc. –Memphis Hamilton County Law Enforcement will have a Meth Lab/Trailer (Pill Take Back)-Cameron Hill loca on only. SIU Pill Take Back-Cha anooga-Gateway SIU Pill Take Back-Cha anooga-Cameron Hill Pharmacy (Pill Take Back) & Available to answer any ques ons-Cha anooga-Gateway Pharmacy (Pill Take Back) & Available to answer any ques ons-Cha anooga-Cameron Hill Electric Car Test Driving by BMW—Cha anooga-Cameron Hill (Employees Only) Electric Car Test Driving by Mountain View Nissan-Cha anooga-Cameron Hill (Employees Only) ARMA (Greater Cha anooga Area Chapter)- provide expert advice management of personal records.-
Cha anooga-Gateway ARMA (Greater Cha anooga Area Chapter)- provide expert advice management of personal records.-
Cha anooga-Cameron Hill ARMA (Greater Cha anooga Area Chapter)- provide expert advice management of personal records.-
Cha anooga-Memphis Corporate Services/ Facili es- Kelsan/Janitorial Services-Cha anooga-Gateway Corporate Services/ Facili es- Kelsan /Janitorial Services-Cha anooga-Cameron Hill Par cipants include; BCBST (Corporate Compliance, Corporate Services, SIU and Pharmacy), Shred IT, Good-
will Industries of Cha anooga and ARMA
Totals: 286 people a ended 2016 Earth Day (192-Cameron Hill, 68-
Gateway and 26-Memphis) (210 visited in 2015) Goodwill Collected: 7 Bins were filled (3-Cameron Hill, 3-
Gateway and 1-Memphis) ShredIT and Iron Mountain Collected over two tons of paper
(3900lbs-Cha anooga and 500lbs-Memphis) 117lbs of pills were collected (68lbs-Cameron Hill and 49lbs-
2016 Earth Day Report Pill Take Back
Totals: *117lbs of pills and 88 people dropped pills of at Gateway and Camer-
on Hill (*55lbs in 2015 Earth Day Event).
2016 Earth Day Report Shredding of Physical Records
Totals: *4,400 lbs. of paper collected and shred it (1,500lbs collected in 2015).
According to the U.S. Environmental Protec on Agency, recycling one ton of paper would:
Save the equivalent of 165 gallons of gasoline per year; Cha anooga: For the Shred Day event on Friday, April 22, 2016 321.75 gallons Memphis: For the Shred Day event on Friday, April 22, 2016 41.25 gallons Total: 363 gallons
Save 3.3 cubic yards of landfill space; Cha anooga: For the Shred Day event on Friday, April 22, 2016 6.435 Cubic Yards Memphis: For the Shred Day event on Friday, April 22, 2016 .825 cubic yards Total: 7.26 cubic yards
Save 7,000 gallons of water; Cha anooga: For the Shred Day event on Friday, April 22, 2016 13,650 gallons Memphis: For the Shred Day event on Friday, April 22, 2016 1,750 gallons Total: 15,400 gallons
Save enough energy to power the average American home for half a year; Cha anooga: For the Shred Day event on Friday, April 22, 2016 11.7 months Memphis: For the Shred Day event on Friday, April 22, 2016 1.5 months Total: 13.2 months
Reduce greenhouse gas emissions by one metric ton of carbon equivalent (MTCE); Cha anooga: For the Shred Day event on Friday, April 22, 2016 1.95 metric ton of carbon equivalent (MTCE) Memphis: For the Shred Day event on Friday, April 22, 2016 .25 metric ton of carbon equiva‐lent (MTCE)