8/9/2019 Choice Logistics Launches BPI Group to Foster Innovation and Drive Efficiencies

1/2

Choice Logistics Launches Business Process ImprovementGroup to Foster Innovation and Drive Efficiencies

Team to align new and existing efforts to increase productivity

NEW YORK March 22, 2010 - Choice Logistics, the global specialist in outsourced mission-critical service parts logistics services, has created a new Business Process Improvement (BPI)group to develop and oversee initiatives that elevate organizational performance. The team willbe led by Ron Arad, vice president of business operations, and will focus on operationalrefinement with a goal of cost containment and improved client service.

This news coincides with the introduction of the next phase of Choices BPI program thatincludes enhancements to workflow and knowledge management, which streamlinesinformation sharing and processes (compete details below). In late 2009, Choice announcedphase one of this program that featured new call management and case management systems.

By establishing a dedicated BPI group, we now have a formal channel to commit bothresources and personnel to ensure that these new initiatives are successfully implemented andconstantly evaluated for continuous improvement, said Arad. Our clients expect proactivesolutions from Choice that help improve their mission-critical service parts supply chain andreduce operational expense. The innovative programs we institute and support with our newBPI group reinforce our commitment to a client-centric philosophy that places customer needsfirst and foremost.

New BPI Initiatives:Workflow Management:The new workflow management system efficiently controls and manages established businessprocesses based on a combination of regulatory and operational requirements, along withclients unique needs. The system automatically routes and processes data throughout Choicesorganization and provides process management controls at all stages of execution. It organizesthe information and prohibits further action until necessary data is secured. This ensures thatonly relevant information is obtained and shared to maximize efficiency and optimize resources.

For quality control, the system also tracks the progress of client requests to identify and addressbottlenecks. To further improve productivity, Choice has efforts underway to implementadditional business processes into the workflow management system. These enhancementswill free personnel to focus on specific client needs, instead of being burdened by large amountsof routine processes that can be managed by exception, which will significantly improve clientservice.

(more)

8/9/2019 Choice Logistics Launches BPI Group to Foster Innovation and Drive Efficiencies

2/2

CHOICE LOGISTICS BPI GROUP (Page 2 of 2)

Knowledge Management:Knowledge management tools will aggregate and manage massive amounts of data toeffectively service client accounts. Each department maintain its specific data, while the systemprovides the client-facing Account Services team with quick and efficient enterprise-wide

access, without interrupting workflow of other teams.

Client specific data that ranges from trade compliance guidelines and inventory tracking, toterminology definitions and a host of other mission-critical information, is gathered and appliedin real-time.

Choices BPI group, and corresponding initiatives are expected to generate significant savingsand increased productivity throughout the company. These savings will continue to be passedalong to clients, in addition to being reinvested in Choices ongoing international expansionefforts in EMEA, BRIC and APAC.

About Choice Logistics

Choice Logistics provides highly customized third-party mission-critical service parts logisticssolutions that meet the unique challenges of global high-tech OEMs and service organizations.With 400+ strategic stocking locations (SSLs) around the world, Choice provides 24/7 same-daysolutions, and other value-added support options, for improved strategic inventory management.Choices focused insight and expertise provides a competitive advantage while keeping costslow and performance high. Companies including Avaya, Cisco, Dell, EMC, Fujitsu and HitachiData Systems trust Choice as their service parts logistics partner.

To learn more about Choice Logistics, visit www.choicelogistics.com; call (800) 593-2108, or e-mail info@choicelogistics.com.

###

ContactThomas Moore (Blanchard Schaefer Advertising & Public Relations)817.226.4332 ext. 223thomasm@bsapr.com