Chiefs’ Chatter · residuals on their current tube feeding schedule due to feeding times that...
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April 18, 2018 Chiefs’ Chatter News & Notes from Senior Leadership The CaroMont Experience: Service Excellence Training A couple of months ago, we shared information about the launch of a system-wide customer service training program aimed at providing the best experience possible for our patients and their families. Duped the “CaroMont Experience,” the goal of this extensive focus is how we care, both medically and on a personal level, is an important step in making CaroMont Health a place where employees want to work and patients want to receive care. After months of planning, we recently welcomed all Managers, Supervisors and Directors to participate in a day-long training session. The session focused on the CaroMont Experience and how they can contribute to helping make sure employees and patients feel valued. Now, we are excited to announce the next wave of education with CaroMont Service Standards. In this two-hour class, all employees will learn how to integrate our mission, vision and CARES values in the work you do every day. Through training and discussion, we hope these sessions will help define the CaroMont Experience and the expectations that promote its success. Classes are now available on NetLearning. This class is mandatory for all CaroMont Health employees, so don’t delay in signing up. If you have questions, please speak with your manager. In this edition: Mark your calendar and save the date! May 6 through May 12 is Nurses Week and CARES Week. There will be food, fun and fellowship for all CaroMont Health employees and volunteers. This year’s picnic will be on the lawn between the Business Services Annex and the Birthplace/Parking Deck. Thursday, May 10 10:30 a.m. to 1:30 a.m. 5 p.m. to 7 p.m. Friday, May 11 Midnight to 2 a.m. Terrace SAVE THE DATE Nurses Week & CARES Week Members of Environmental Services First in Country to Earn Certification The new Certified Surgical Cleaning Technician Program, or CSCT, sets a standard for surgical environmental services technicians responsible for cleaning and disinfecting operating rooms. The program is designed to set a level of expertise for managing pathogens and practicing innovative techniques specific to the operating room. The CSCT program offers streamlined training through a train-the-trainer model intended to save organizations' resources. Hope Spencer, Nathan Childers, Robert McDowell and Patty Scoumis with Environmental Services at CaroMont Health are the first people in the country to become Certified Surgical Cleaning Technicians. Environmental Services Manager Wesley Stiles is now the first Certified Trainer. Congratulations on this achievement. Your dedication to continuous improvement makes a difference in the lives of our patients.
Transcript of Chiefs’ Chatter · residuals on their current tube feeding schedule due to feeding times that...
April 18, 2018
Chiefs’ ChatterNews & Notes from Senior Leadership
The CaroMont Experience: Service Excellence TrainingA couple of months ago, we shared information about the launch of a system-wide customer service training program aimed at providing the best experience possible for our patients and their families. Duped the “CaroMont Experience,” the goal of this extensive focus is how we care, both medically and on a personal level, is an important step in making CaroMont Health a place where employees want to work and patients want to receive care.
After months of planning, we recently welcomed all Managers, Supervisors and Directors to participate in a day-long training session. The session focused on the CaroMont Experience and how they can contribute to helping make sure employees and patients feel valued.
Now, we are excited to announce the next wave of education with CaroMont Service Standards. In this two-hour class, all employees will learn how to integrate our mission, vision and CARES values in the work you do every day. Through training and discussion, we hope these sessions will help define the CaroMont Experience and the expectations that promote its success.
Classes are now available on NetLearning. This class is mandatory for all CaroMont Health employees, so don’t delay in signing up. If you have questions, please speak with your manager.
In this edition:
Mark your calendar and save the date! May 6 through May 12 is Nurses Week and CARES Week. There will be food, fun and fellowship for all CaroMont Health employees and volunteers.
This year’s picnic will be on the lawn between the Business Services Annex and the Birthplace/Parking Deck.
Thursday, May 10 10:30 a.m. to 1:30 a.m.5 p.m. to 7 p.m.
Friday, May 11 Midnight to 2 a.m. Terrace
SAVE THE DATENurses Week & CARES Week
Members of Environmental Services First in Country to Earn CertificationThe new Certified Surgical Cleaning Technician Program, or CSCT, sets a standard for surgical environmental services technicians responsible for cleaning and disinfecting operating rooms. The program is designed to set a level of expertise for managing pathogens and practicing innovative techniques specific to the operating room. The CSCT program offers streamlined training through a train-the-trainer model intended to save organizations' resources.
Hope Spencer, Nathan Childers, Robert McDowell and Patty Scoumis with Environmental Services at CaroMont Health are the first people in the country to become Certified Surgical Cleaning Technicians. Environmental Services Manager Wesley Stiles is now the first Certified Trainer.
Congratulations on this achievement. Your dedication to continuous improvement makes a difference in the lives of our patients.
April 18, 2018Chiefs’ Chatter News & Notes from Senior Leadership
Derek Gore, Lead Public Safety Officer, was stationed in the rotunda when a patient arrived in active labor. Derek rushed the patient to The Birthplace, where she delivered the baby minutes later. Derek assisted the nurses and stayed back to ensure that the mother and baby were safe. Thanks to Derek for staying calm in a very stressful situation and going above and beyond what was required of his role.
Beverly Terry, Unit Communication Coordinator in The Birthplace, identified and reported a potential issue with the transport of infant formula via pneumatic tube system. Beverly’s commitment to high reliability resulted in a temporary formula transport plan to prevent harm to infants while a long-term solution is put in place.
Jessica Williams, Assistant Clinical Manager at Courtland Terrace, noticed a resident was having high residuals on their current tube feeding schedule due to feeding times that were too frequent. Jessica suggested changes to the schedule, and her attention to detail helped the patient avoid potential issues, such as nausea, vomiting and aspiration.
The Good Catch Award recognizes employees for their contributions to the Patient Safety Program. For more information about the Good Catch Award or to nominate someone who has made a Good Catch, please visit the Patient Safety page on CHIP.
Good Catch: Derek Gore, Beverly Terry and Jessica Williams
Good Catch Award winner: Beverly Terry, Unit Communication Coordinator
Good Catch Award winner: Jessica Williams, Assistant Clinical Manager Good Catch Award winner: Derek Gore, Lead Public Safety Officer
