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Chicago Central Referral System (CRS)
description
Transcript of Chicago Central Referral System (CRS)
The Source forHousing Solutions
Chicago Central Referral System (CRS)
May 2, 2014
Agenda
1. Welcome and Introductions2. Background on CSH and Catholic
Charities3. CRS Overview4. Outreach Coordination5. Marketing6. System Enhancements7. Questions
CSH and Catholic Charities
CSH Mission
Improve lives of vulnerable
people
Maximize public
resources
Build strong, healthy
communities
Advancing housing solutions that:
Catholic Charities – CRS Managing Entity
Overview of CRS
CRS Purpose
Creation of single point of access for Permanent Supportive Housing
(PSH) and Permanent Housing with Short Term (PHwSS) Supports to improve efficiency of the current housing system through which individuals and families access
housing
Federal Strategic Plan: 2010
4 Key Goals:
1. End chronic homelessness by 2015
2. Prevent and end veteran homelessness by 2015
3. Prevent and end homelessness for families, youth and children by 2020
4. Set path to end all types of homelessness by 2020
Coordinated AssessmentHEARTH Act: CoC Interim Rule,
Section 578.3“Centralized or coordinated assessment system is defined to mean a centralized or coordinated process designed to coordinate program participant intake, assessment, and provision of referrals. A centralized or coordinated assessment system covers the geographic area, is easily accessed by individuals and families seeking housing or services, is well advertised, and includes a comprehensive and standardized assessment tool.”
Plan 2.0: A Home for Everyone
7 Strategic Priorities:
1.Crisis Response System
2.Access to Stable and Affordable Housing
3.Youth Homelessness
4.Employment5.Advocacy and Civic
Engagement6.Cross –System
Integration7.Capacity Building
CRS Task Group Assumptions
Lessons learned locally and nationally from 100K Homes Campaign
Connect the most vulnerable households with the appropriate housing and services
Screen in, not out and remove systematic barriers
Outreach is essential Supportive service is critical PSH may not be permanent for everyone Evolutionary process
Who is Eligible for CRS?
Target Population and Prioritization
Target Population: Meet HUD definition of homeless (Category
1 and 4) Income below 60% Area Median Income
Households will be prioritized by: Vulnerability Index Score Days homeless Date of application
Vulnerability Index – Singles
More than 6 months street homeless AND at least one of the following: End Stage Renal Disease History of Cold Weather Injuries Liver Disease or Cirrhosis HIV+/AIDS Over 60 years old 3 or more emergency room visits in prior
three months 3 or more ER or hospitalizations in prior
year Tri-morbid (mentally ill+ abusing
substances+ chronic medical problem)
Vulnerability Index - Families
Developed in Chicago by CSH in partnership with supportive housing and family outreach providers Identifying and prioritizing families based
on: Homelessness history:
length of literal homelessness and residential instability
Involvement with child protective services
Number of children Parental risk factors Child risk factors
Essential Elements of CRS
Coordinated Outreach: An approach to the system-management that includes coordination of street outreach teams and staff to personally follow up with applicants to ensure collection of documents needed for housing interview
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Tool:• An on-line application for PSH,• Connected with database that orders people by
vulnerability,• Is searchable for PSH agencies,• Is confidential, and• Has ability to connect to or warehouse client
documents needed for the housing application and interview process.
Administrator: A Managing Entity to manage the database, handle data quality and clean-up, manage conflicts of interest
Using CRS
Authorized User Agencies
There will be three levels of access for the interim-CRS: General Authorized User, Restricted Access Users, and Administrator.
Administrator: allows access to all information, delete records, export information, update CHA waiting list status, and generate reports.
General Authorized Users (PSH & PHwSS): will run filtered referral reports on all Applicant types except for the HIV/AIDS filter.
Restricted Access Users: allows access to filtered searches for people with HIV/AIDS.
Timeline For Implementation
Timeline for system wide implementation of the CRS: 50% of all scattered-site and site-
based supportive housing will pull applicants from the CRS by 12/31/13
100% of all scattered-site and site-based supportive housing will pull applicants form the CRS by 06/30/14
Login Page
Each User in Authorized User Agency has own login details
Do not share login details with anyone else!!
Search Filters
Median Income Household
Composition Gender (Female, Male,
Transgender) Age (only sub-category
is Youth 18-25) HIV/AIDS Military/Veteran
Disabling Condition (presence of, not specific condition)
CHA Waiting List (if cross referenced for CHA list, will be marked)
Current Zip Code (agencies have the option to specify from a list)
As unit(s) become available, Housing Providers can search CRS for Applicants meeting unit requirements based on the following criteria:
Contacting Applicants
Housing Providers must notify Applicants of available unit through the following (where available):1. Applicant: telephone, email or
address where they can be found
2. Case worker/outreach worker: telephone, email or agency address
3. Family/friend: telephone or email
Outreach Requirements
Authorized User Agencies must use the interim-CRS for 30 days (20 business days)
Authorized User Agencies are asked to make contact attempts for 10 business days before returning an Applicant back to the interim-CRS.
Authorized User Agencies are asked to pull referrals from the interim-CRS up to two “rounds” before going to the site-based list.
A minimum of 3 referrals will be generated for each vacant unit.
Eligibility Documentation & Program Criteria
It is for the housing provider to ensure they have all the correct eligibility documentation from the applicant
CRS pre-screens; housing providers are responsible for their own tenant selection criteria and funder requirement compliance
Confidentiality Protocols
CRS Agency MOU Authorized User
Confidentiality Agreement Includes
adherence to HIV/AIDS Confidentiality Act and IL Domestic Violence Act
HIV/AIDS funded Housing Providers provided access to filter for HIV/AIDS only
Domestic Violence not filter criteria
Domestic Violence Confidentiality Breach
Executive Director reports breaches of confidentiality to the Managing Entity
“If I notice or suspect a security breach, I must immediately notify the Executive Director of the Agency and the Managing Entity”
“I understand that any violation of this Agreement may also be considered a violation of my employment relationship with this Agency, and could result in disciplinary action, up to and including termination of my employment or affiliation with Agency, as well as potential personal civil and criminal legal fines and penalties.”
Outreach Coordination
Outreach Coordination
Ellen Ryan Outreach Coordinator
Center for Housing and [email protected]
(312) 784-9099
Marketing CRS
System Enhancements
Questions
Today’s Presenters
Lindsey Bishop GilmoreSenior Program Manager, [email protected]
Sandra MurrayDirector – Homeless Prevention Call Center, Catholic [email protected]