Chicago Best Places to Work Roadshow | Southwest Airlines
22
Best Place to Work: It starts with your People Shari Conaway | Director People Southwest Airlines Confidential and Proprietary 1
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Transcript of Chicago Best Places to Work Roadshow | Southwest Airlines
- 1. BestPlacetoWork: ItstartswithyourPeople ShariConaway|DirectorPeople SouthwestAirlines Confidential and Proprietary 1
- 2. Southwest historythen 2 Based in Dallas Began in 1971 Serving only three cities Three aircraft
- 3. 3 and, now Today, Southwest is the nations largest domestic carrier. In terms of departures and customers carried.
- 4. People are the key 4 Thebusinessof businessis People. Herb Kelleher Chairman Emeritus
- 5. Our philosophy 5
- 6. Hire for attitude, train for skill 6 In 2015, Southwest Airlines: processed 371,202 rsums nearly 6,000 hired Less than 2% of all applicants
- 7. 7
- 8. Warrior Spirit 8 Work Hard Desire to be the best Be courageous Display a sense of urgency Persevere Innovate
- 9. Servants Heart 9 Follow the Golden Rule Treat Others with Respect Put Others First Demonstrate Proactive Customer Service Embrace the Southwest Family
- 10. Fun-LUVing Attitude 10 Have FUN Dont take yourself too seriously Maintain perspective (balance) Celebrate successes Enjoy your work Be a passionate Teamplayer
- 11. 11 Reecies Story
- 12. Engagement 12
- 13. Business impact 13
- 14. Best Place to Work starts with the people who dont work for you. 14 Developstrongvalues. Hiretoughtothoseexpecta=ons. Tieperformancetoexpecta=ons. Then,justgetoutoftheirway.
- 15. Questions? 15
- 16. Appendix 16
- 17. 17 Purpose & Vision
- 18. 18 The Balloon Guy
- 19. 19 Herb on the Curb
- 20. Perks for our work 20 Working at Southwest is more than a paycheck.
- 21. Our People plan November Performance calibration discussions December Performance appraisals January Performance appraisals: Complete 1/31 February Set annual performance goals: Complete 2/28 Merit planning begins March Administer merit April Career planning Talent reviews begin May 360 Assessments for Senior Leaders July Talent reviews: Complete 7/31 August TR results rollup & review Informal midyear Feedback Succession planning discussions Bench strength assessment MIT application process Q1 Q2 Q4 Q3
- 22. Measurement 22 Triple Bottom Line: Performance, People, Planet Employee survey Performance Appraisals based on Behavior Met 15 percent pre-tax ROIC