Chat Bots, ChatOps and the Conversational User Interface (CUI)
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Transcript of Chat Bots, ChatOps and the Conversational User Interface (CUI)
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CHAT BOTS & CHAT OPSDelivering software using the Conversational User Interface (CUI).
What is a bot?
An Uber will cost £5.37, and is available within 2 minutes, would you like request a
ride?
I need a ride from London Bridge to Camden
Yes
Your Uber has been ordered, your driver is Roger Wilks and is in a Black Tesla Model S
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THE AI AND BOT ECOSYSTEM
Bots are the new apps“ ”- Satya Nadella(Microsoft CEO)
Artificial Intelligence Agents
Chat Mediums
Artificial Intelligence APIs
Bot Frameworks
Microsoft
Complete Vision
Interaction
I need a ride…An Uber will…
/api/messages
/api/messages
/v1/estimate
/v1/requests
Your Uber…
• The average app has pretty bad retention metrics. • 1.4 billion people—many of them teens—used a chat app in
2015.
Why not build apps?
Practical Applications
put the customer in the room with the
brewer“ ”
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What Are Conversational BotsJon Bruner and Mike Barlow
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CHATOPSChatbot’s for Delivery Software
The Traditional Way
Issues
• Cognitive Load
• Information Prioritization
• Access Management
The Chatops Way
Leverage Rich Content
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DEMOUKRail Bot
Azure or CloudWatch Alerts
Send notifications to an Amido Slack Channel when Azure or AWS alerts are triggered.
Standup Bot
Reminds all members of the project of the dial-in details and summarizes the Jira tickets closed over the last 24 hours, along with currently open and assigned tasks.
Timesheet Bot
Prompts daily to fill in your FreeAgent timesheet, allowing you to reply to say “7.5 hours a day on ASOS Global Fulfilment as DevOps”.