Cardmember ServicePost Office Box 15299Wilmington, DE 19850-5299 CHASE CMarch 21, 2015

ALEXANDER XUE ESQELIOT COLLEGECANTERBURY CT27NSGB

RE: Your account ending in 9493

Dear ALEXANDER XUE ESQ:

We want to give you an update on your on the below listed disputed charges.

Merchant Names Disputed Amounts Post DatesLADUREE 369 $26.13 March 17,2015

BOUL.KAYSER $5.80 March 15,2015MCDONALDS REST $16.86 March 17,2015

For the charge of $26.13 from LADUREE 369 that posted to your account on March 17, 2015.

Here's what you need to know: We've put a temporary credit on your account for the disputed amount, including any related

interest charges. You'll see all credits on your next statement and you can view them nowonline.

You are not required to pay for the disputed amount while we work to resolve your dispute. The merchant has two billing cycles to provide information supporting this charge. If the

merchant doesn't respond during that period, the credit to your account will becomepermanent. Please save all documentation related to your dispute.

Furthermore, we are pleased to let you know that we have completed our investigation regardingyour $5.80 charge with BOUL.KAYSER, and we've credited your account for the transactionamount.

The credit is permanent and will be reflected on your next billing statement. If you manage youraccount online, you will notice the credit has already posted. Any interest charges related to thedisputed transaction will also be credited to your account.

C U S T 1 7 7 6 6 2 z 2 6 7 9 8 8 7 4 5 7 l . F O B 1 5 1 8 6 9 9 9 2 8

Also, to help us with our research about the $16.86 transaction with MCDONALDS REST thatposted to your account on March 17, 2015, please send us the following information at the earliest.All documentation supporting your dispute including copies of how you paid by other means. Pleasebe sure to write your full account number on all documents.

Here's what you need to know If we don't hear from you, we'll continue our investigation and let you know the outcome. You aren't required to pay for the disputed amounts while we investigate your dispute. Please save all documentation related to your dispute in case it's needed in the future.

If you have further questions, please contact us at the toll-free number noted on the back of your card. Whencalling from outside of the United States, please call collect at 302-594-8200. For your convenience, we areavailable 24 hours a day to assist you.

Sincerely,

Nikunj PajwaniCustomer Service Specialist

If you haven't already done so, you must notify us of potential billing errors in writing at the Customer Service addressor electronically at the website address as shown on your billing statement. Please refer to the back of your billingstatement for further information on Your Billing Rights, including how the process works.

C U S T 1 7 7 6 6 2 z 2 6 7 9 8 8 7 4 5 7 l . F O B 1 5 1 8 6 9 9 9 2 8

lour tw mixmm ^ Mam cm mmbzss ioc ?c $n fzMMA BI BfiMMBWS Nft

CA38

& $ & $ W ^ W ^ i t $m *t TO/VIS*'APROftADAAUT:0'7419D 0PER1000106SIP AttMKgmiMft

IHPOKTE $PECH&

f i m

yisa Credit

713.00

ILUIUV.""' """ "mm

misoWLtS TBBtlNOS MUMS81 8EVE3S0 PE ESTE PUMXi:HXSPR0S1 Ui E

....*, ,,..*,.*.* *..". * ... >..:*. -.*:>J ,..,;:.. .*...,.* ,.......,.J,.*.,..j|.,,,* * :-*: ,*,.

"14; ~-

Hitt\

i$EG-j-

,:.f ._

oLUin