2014Report to the Community

CHARLEVOIX AREA HOSPITAL

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”

– Douglas Adams

World-Class Healthcare Hometown Caring

We are so pleased to share our journey with you. This year’s Charlevoix Area Hospital report to the community focuses on more than facts and figures, more than charts and graphs. It tells you why we are here - through the stories

and quotes of patients and family members, of staff and community. Many are touching, heart-warming tributes to the time, attention and care our patients and their families have received from our staff members. They have inspired us and touched our hearts. We know they will touch yours as well.

While we enjoy looking back at our year, our aim is to always look forward. Healthcare is changing, and changing fast – and yet our commitment to you remains unchanged. We will always strive to uphold our mission to provide accessible, high quality, compassionate healthcare services to improve the health of the communities we serve. We have a history of doing just that. Our goal is to remain your choice for healthcare in northwestern Michigan, building on our reputation for world-class healthcare and hometown caring.

We continue to provide our surrounding communities with a wealth of benefits. Some of these include charity care, patient accounts that weren’t paid, free preventive health education and expanded monthly low-cost screenings, community contributions, in-kind donations, and many other local events and activities.

We are embracing new challenges, new technology, and new partnerships. We have begun renovation projects that include the brand new Sarah M. Foster Chemotherapy Infusion Center, completely renovated registration and admissions areas, and

expanded facilities and services at Boyne Area Medical Center. Just recently we have received approval from the State of Michigan to begin construction of a new surgical suite and supporting services. This will allow for an estimated 550 additional surgeries a year. All of these exciting new projects enhance our healthcare to you, the ones we are here to serve.

Of course, the core of our mission hasn’t changed because our commitment hasn’t changed. From Board members to staff members, from surgeons to nurse assistants, from technicians to trainers, our commitment is to you, our local communities. It is our hope that the work we do every day will ensure that each of our patients can live life to the fullest - and continue to share their stories.

Ruth B. Hoppe, MD Lyn Jenks Chair, Board of Directors President and CEO Charlevoix Area Hospital Charlevoix Area Hospital

CHARLEVOIX AREA HOSPITAL BOARD OF DIRECTORS

Back Row (pictured left to right): Dr. Steve Hufford Dr. Ruth Hoppe, Chairperson Scott Beatty, Esq. Michael Hinkle Dr. Marc Lame, Vice Chairperson Michael Ortwine, Secretary/Treasurer Dr. Michael HarmelingFront Row (pictured left to right): Dr. Richard Fish Mary Jason Nancy Sherman Denise HolmesNot Pictured: Lyn Jenks, President and CEO Mary H. Faculak, Foundation Chair

PROUD TO PARTNER WITH MUNSON HEALTHCARE

As one of Munson Healthcare’s eight hometown hospitals, we share ideas and resources to make care safer and more affordable. From the beginning of our relationship, we’ve been encouraged to maintain our individuality, but we share one clear vision - giving northern Michigan top quality care.

As partners, we not only benefit from achieving economies of scale on equipment and supplies, we are also able to share information and collaborate on clinical and operational practices.

Both Munson Healthcare and Charlevoix Area Hospital have individual strengths. We’ve been able to learn from each other and develop a mutually beneficial regional approach to the delivery of healthcare.

As the northernmost partner with Munson, our medical staff includes family practitioners, internal medicine specialists, general and orthopaedic surgeons, obstetricians, ophthalmologists, pediatricians and a radiologist.

As a regional, nonprofit healthcare system, Munson Healthcare provides direct access to more than 950 physicians and providers, representing more than 50 specialties, greatly increasing our access to world-class healthcare.

Just as we partner with Munson Healthcare, they also partner with larger healthcare systems for certain advanced patient services, clinical training, and business applications. Some of these partners include Helen DeVos Children’s Hospital, Michigan State University, Trinity Health, Spectrum Health and the University of Michigan Health System.

So you see, we’re all in this together – and we look forward to a great and growing relationship with our friends to the south.

We are…

EXCITED ABOUT OUR STATE-OF-THE-ART CHEMOTHERAPY AND INFUSION CENTER

The Sarah M. Foster, MD Chemotherapy and Infusion Center is a reality! This long-awaited project is a welcome and very important component to cancer treatment and recovery close to home.

In designing the Center, our Circle of Strength cancer support group as well as a focus group were consulted for their valuable input. As a result, each space is furnished with special infusion chairs which recline, heat and massage.

And the view? It can’t be beat. Peaceful and calming, the healing waters of beautiful Lake Michigan are right outside each floor-to-ceiling window.

You’re invited to join us on Wednesday, February 11th at 5:30 pm for our ribbon cutting ceremony and an opportunity to take a tour of this exciting new addition to our hospital!

“I WANT TO BE WITH MY PEOPLE”

This past July, our very first chemotherapy patient finished her course of treatment. Jeanne Moblo hails from East Jordan and after being diagnosed, was relieved when she discovered she could receive chemotherapy treatment right here in Charlevoix - so close to her home. Early on in the process, Jeanne had traveled to Chicago for a second opinion. Discouraged by the confirmation of her diagnosis, being away from home left Jeanne upset and unsettled. In tears, she made a phone call to the staff at CAH. When she recounted the story weeks later, she remembered saying to the hospital infusion staff member over the phone, “I want to be with my people, and you’re my people.” She added fondly, “Charlevoix Area Hospital was great

from the start. It was like home and the staff was like family.”

On Jeanne’s final day of chemotherapy treatment, staff gathered to congratulate her, wish her well, and look on excitedly as she rang the celebration bell, indicating her last round of chemo had been completed.

Stories like Jeanne’s remind us why our work is so important. It is not just about the services and procedures performed here. It’s about making people feel special. It’s about the brand of compassionate, hometown care we’re known for.

We are…

Back Row (l-r): Nancy RussellBernadette Cole Andrea Hoeksema Barb Pluister Mindy ShockFront Row (l-r): Karyn Dunlap Karen Hadley Dr. Andrew Riddle Rohit ChawlaInset (l-r): Amanda Evans Mike Aenis Kris Hoeksema

Our Multi-Disciplinary Cancer Care Team includes an oncologist, certified oncology nurses, and specialists in the areas of Physical Therapy, Occupational Therapy, Social Work, Financial Navigation, Nutritional/Dietary Support, Palliative Care and Speech Therapy. Treatment is never “one size fits all” - it is multi-faceted and individualized, and our talented staff is experienced in serving the whole person, all along their treatment path.

• Wellness Wednesdays (monthly in three communities)

• School Nurses (9 school systems)• First Aid Tents at Community Events• Childbirth Preparation Classes• American Red Cross Blood Drives• Area Business Health Screenings

• Freedom From Smoking Clinics• Fit-4-Life for Kids• Fit-4-Life for Adults• Circle of Strength Cancer

Support Group• Circle of Strength Mammogram

and Breast Health Program

Pictured left to right: Sue Coen, RN (Ellsworth, Central Lake, Bellaire); Chris Signs-Warstler, RN (Boyne Falls, Boyne Concord, NW Academy, St. Mary’s School); Kathy Jacobsen (Director of Community Health Education); Patti Howes, RN (East Jordan); Kristie Robarge, RN (Charlevoix) The beautiful stained glass artwork behind them was created by Penny Kristo of Shadetree Stained Glass Studios and was specially commissioned by Lynne and Mason Rosenthal for our Hospital.

We’ve always believed in giving back. Our commitment to the health of our communities is evidenced by the many events and programs we sponsor, including:

PROUD OF THE ACHIEVEMENTS OF OUR SCHOOL NURSES

Our very successful School Nurse Program was one of only five programs from across the country named a “Program of Promise” by the Hospital Charitable Services Awards, a national program sponsored by Jackson Healthcare. It recognizes hospitals whose commitment to their community has led to innovative efforts to improve community health and increase access to healthcare education and services.

Our Charlevoix Area Hospital School Nurse Program has placed four registered nurses in nine local school systems - where previously there were none - at no cost to the schools. Through the dedicated hard work of the school nurses, not only has the medical safety in the schools greatly increased, but students have been given the opportunity to learn about healthy lifestyle habits that will last a lifetime.

Kathy Jacobsen, Director of Community Health Education, believes her staff deserves all the credit. “One of the most rewarding successes has been the dramatic decrease in ‘chronically absent students’. Eight out of the nine school systems served by the program have seen a measurable increase in their daily attendance rates since our school nurses came on board. This award reflects their hard work in the school setting with the most medically fragile students. I am fortunate to support such innovative and dedicated nurses who make a lasting difference every day.”

We are…

• Workplace Wellness (Freedom From Smoking Classes, Ergonomic Assessment and Injury Prevention Training, Business Heath Screenings, Lunch and Learn Sessions)

• Hospital and Career Exploration Tours

• Thanksgiving Turkey Trot

• Medical Health Occupation Job Shadowing Experiences for High School Students

• Medical Career Scene Investigation Classes for Middle School Students (partnering with Char-Em ISD and NCMC)

• Read to Me Program

We are…REACHING OUT TO OUR LOCAL COMMUNITIES

Our monthly low-cost health screening program has gotten so popular, we just knew it was time to expand! We have tripled our reach for Wellness Wednesday and now our neighboring Boyne City and East Jordan communities are able to take advantage of the same great program that has made such an impact on the Charlevoix community.

The health screening costs just $15 and only takes about 15 minutes. It includes a complementary consultation with one of our nurses to discuss the results of each test – full cholesterol panel, blood pressure, blood sugar level, body muscle and fat percentages. A1C testing is also available for diabetic patients for an additional $5. There is no appointment necessary - just stop in anytime from 8-11 a.m. at one of our three convenient locations:

CHARLEVOIX Charlevoix Area Hospital 14700 Lake Shore Drive (1st Weds each month)

BOYNE CITY Boyne Area Medical Center

223 N. Park Street (2nd Weds each month)

EAST JORDAN Jordan Valley Rehabilitation Center

100 Main Street #9 (3rd Weds each month)

PROUD OF OUR COMMITMENT TO MOMS AND BABIES

Charlevoix Area Hospital received a letter from the Department of Health & Human Services thanking us for participating in the Centers for Disease Control and Prevention’s 2013 survey of Maternity Practices in Infant Nutrition and Care (CDC mPINC survey). Eighty-three percent of facilities in the nation that provide maternity services responded to the survey. The mPINC Total Score for Charlevoix Area Hospital was 87 out of 100. Across Michigan, the average score was 73 and the national average score was 75. Getting each and every baby off to the best start possible is very important to us. We’re proud of our high score – it reflects our commitment to even our smallest patients!

LENDING A HAND AT COMMUNITY EVENTS

From 4th of July fireworks celebrations in Boyne

City to the Venetian Festival in

Charlevoix to Freedom Fest in East Jordan, we’re there!

Our dedicated staff has a history of

helping out, doing our best

to keep residents and visitors safe while

they’re having fun!

IMPROVING OUR WEBSITE

We have been working diligently behind the scenes to bring you a new and improved website – and we’re happy to announce that it’s nearly ready to launch!

Finding information quickly and efficiently is a priority, and the new site not only accomplishes this goal, but also provides the opportunity to view the site on phones and tablets – not just laptops and desktop computers. That’s important in today’s world of people on the move.

Being able to connect to the information you want – whenever you want it – will be easier than ever.

The improved site will be available very soon, so be sure to take the opportunity to visit us at www.cah.org and see what’s new. (And while you’re at it, don’t forget to “like” us on Facebook!)

www.cah.org

TOUCHED BY THE BIG HEARTS OF OUR LOCAL CHILDREN

Mrs. Krista Jarema was working with the Camp Read Program this past summer, helping elementary-aged children with their reading skills. But they wanted a project – something fun, but something that would also help people.

After talking it over, they decided on a lemonade stand. But this wasn’t to be any ordinary lemonade stand. The proceeds from it were going to be really important, so it needed a lot of exposure – a lot of foot traffic. They decided the Charlevoix Farmer’s Market was just the right venue to launch their plan.

The lemonade stand was such a success that the children were able to purchase six $20 gas cards with their proceeds. The gas cards were each accompanied by a handwritten letter, dated and signed from one of the children. The package was given to Charlevoix Area Hospital to help six patients who might be in need of a little extra help.

This labor of love from some very kind-hearted children and their teacher was both creative and generous. And our guess is those precious letters were even more valuable to each patient than the gas cards.

GRATEFUL FOR YOUR CONTINUED GENEROSITY

This past summer, the Charlevoix Area Hospital Foundation received a call from Carol, a member of a weekly ladies golf league, explaining that this group does a special event each year to raise money to fight cancer. For years they had given their donations to a national organization, but this year they decided they wanted to “keep the money at home.”

They had heard about the Circle of Strength and the Cancer Support Fund at the Charlevoix Area Hospital Foundation that is used to assist local residents with the cost of mammograms and, if needed, cancer treatment and they knew this was exactly the kind of program they wanted to support.

The Boyne Angels, as they call themselves, went all out on the day of the golf outing. They decorated their golf carts and many dressed up as angels – all in the name of fun and raising awareness. And raise awareness they did!

A young woman they met on the course stopped to talk with them and asked what all the fuss was about. When they explained what they were raising money for, the woman was visibly moved, and she then shared her own story. She had gone in for a routine mammogram at Charlevoix Area Hospital. After the initial results were read, she was told there was a concerning spot for which she needed a more comprehensive mammogram. Understandably, she had been upset, but was also worried because her insurance didn’t cover an additional mammogram and she just couldn’t afford it.

Luckily, the story didn’t end there. The Hospital’s staff member made a couple of calls and told her there was a special fund that would cover the cost of the necessary additional mammogram for her. With assistance from the Foundation’s Cancer Support Fund, generously supported with gifts from individuals, families, and our own Circle of Strength Cancer Support Group, she was able to schedule the second mammogram. She was relieved – but even more importantly, the additional mammogram showed that she did indeed have an advanced stage of cancer. She reported to the golfers that she had gone through surgery and treatment and is now cancer free.

It is moments like these – big and small – that remind us why the spirit of giving is so important. What we do truly matters, and has a real impact on our lives and the lives of those around us. Sometimes the impact is immediately visible, sometimes it takes years to see the results, and sometimes, just sometimes, it surprises us at the moment we least expect it.

Thank you – and thank you to groups like the Boyne Angels – for helping us make a real difference in the lives of those we serve in our community.

We are…READY FOR YOU 24/7

The Hospital’s fully equipped emergency department is staffed 24 hours a day, seven days a week, by an ER physician and expert nursing staff. Patients who require immediate treatment for illness or injury can be confident they will receive the compassionate care they need, close to home. And, when an emergency requires more sophisticated trauma intervention, the ambulance bay and nearby airport make transfers faster and easier than ever before.

Other minor ailments, less serious injuries, and health concerns that occur during evening and weekend hours when area doctors’ offices are closed can be treated in our Urgent Care Center, located in the Hospital’s emergency department.

Charlevoix Area Hospital is fortunate to have the tools, technology and talent to conduct a wide variety of tests and analyses. Our onsite imaging department and well-equipped hospital laboratory provide mammograms, ultrasound, MRI, CT, x-rays and diagnostic lab tests, making it quick and convenient to treat our patients.

RELIANT ON OUR VOLUNTEERS

The cheerful smile of a volunteer is often one of the first things you’ll see when you come in the main entrance of Charlevoix Area Hospital. You may notice our volunteers and Guild members staffing our Gift Shop or providing assistance at our information desk. Behind the scenes, they may prepare mailings, help at the Foundation, visit patients, assist in admissions, help visitors find their way, or any of a multitude of other important services.

More than 60 dedicated volunteers give generously of their time and talent to make our hospital a success. Whether they work every week or on an “on-call” basis, whether they have been with us for many years or are new on the scene, each volunteer is a vital component to the care we provide. Together, they contribute more than 5,000 hours of service a year.

Our wonderful volunteers make such a difference for patients, families and visitors. We couldn’t get along without them!

We are…

VOLUNTEER OF THE YEAR

Congratulations to our own Irene Fall who was awarded “Volunteer of the Year” by the Michigan Association of Healthcare Advocates–North Central District.

Irene has faithfully volunteered in our Cardiac Rehab department for the past 13 years. She has donated her time and talents to serve our hospital with her unique caring style, enabling her to connect with many patients.

Irene’s energy and complete dedication to the Cardiac Rehab program and staff have made her a valuable asset and we are so grateful for her commitment.

OUR GUILD IS INVALUABLE

Members of the Guild (many of whom also actively take on volunteer jobs within the Hospital) raise funds to purchase needed equipment and provide those extra touches that enhance our patients’ experience. Meeting monthly, they plan and execute several fundraising events and operate our wonderful Gift Shop.

This year, they have made a very generous pledge to donate $50,000 toward our capital projects, including the new chemotherapy/infusion center, and expansion of Boyne Area Medical Center, one of our primary care facilities.

Our birthing center is designed to provide an intimate, family-centered childbirth experience. You can labor, deliver, recover and remain in a private room throughout your stay – and have your loved ones with you too. Each room offers a beautiful view of Lake Michigan, private bath with whirlpool, comfy, homelike furnishings, and the most advanced medical equipment to ensure your safety and your baby’s well-being.

We are…Thanks to the expertise of our excellent doctors, and well-equipped and staffed hospital, we’re able to meet many of the primary and specialty care needs of our area residents, right here, close to home:

CARING FOR SPECIFIC NEEDS

• Birthing Center• Cardiovascular Services• Diagnostic Services• Ear, Nose & Throat• Emergency Services• General Surgery• Internal Medicine• Lymphedema Services• Neurosurgical Services• Obstetrics/Gynecology• Occupational Health• Oncology• Ophthalmology• Orthopaedic Surgery

• Pediatric Care• Physical Therapy• Plastic Surgery• Radiology• Rehabilitation Services• Respiratory Care• Respite Care• Sleep Center• Sports Medicine• Surgical Services• Swing Bed Services• Urgent Care• Women’s Health

I continue to be amazed by the generous spirit of our communities. As Charlevoix and Northern Antrim Counties grow and change, Charlevoix Area Hospital works to keep pace. Recognizing that change was needed to better meet the needs of our patients, CAH has focused on delivering the right care, in the right place to improve the health of our communities. Over the past year, that has meant:

• Serving the community through multiple outreach programs, which benefit a wide spectrum of people, including our youth, our friends and families touched by cancer and other serious illnesses, ourselves and each other through access to more preventative measures and health education classes.

• Opening a new Chemotherapy-Infusion Center to provide close-to-home treatment options.

• Expanding where our patient needs are – primary care in Boyne City, and up next, Surgery and Laboratory services in Charlevoix.

It takes many contributions from individuals, families, service organizations, and businesses big and small to help the Hospital develop new programs, expand some of our facilities, and renovate others. Charlevoix Area Hospital Foundation has always been proud of our local support and the positive impact we’ve made in return. The buzz phrase, “pay it forward,” is evident at Charlevoix Area Hospital, where for almost 100 years, our donors and volunteers have given generously to improve the Hospital for future generations in our area. Our local residents and visitors have done it once again this year and, we hope, for many more.

Thank you and may you have a wonderful year filled with love, health, and happiness.

Mary H. Faculak Chair, Charlevoix Area Hospital Foundation

The construction progresses to meet expanding patient needs at Boyne Area Medical Center

UNDER CONSTRUCTION UNDER CONSTRUCTION UNDER CONSTRUCTION UNDER CONSTRUCTION UNDER CONSTRUCTION

UNDER CONSTRUCTION UNDER CONSTRUCTION UNDER CONSTRUCTION UNDER CONSTRUCTION UNDER CONSTRUCTION

Inset (pictured left to right): Warner BlowDr. James Jeakle

CHARLEVOIX AREA HOSPITAL FOUNDATION BOARD AND STAFF

Back Row (pictured left to right): Doug Peters, Vice ChairChuck Unbehaun, Secretary Paul WestonBen Muladore

Middle Row (pictured left to right): Susan Flanders Faye Parrish, Director of Annual Support*Lyn Jenks, President and CEO*Nancy WrightChelsea Townsend, Executive Director*

Front Row (pictured left to right): Barbara Malpass, TreasurerDr. Ruth Hoppe, Hospital Board Chair*Jacqueline KrutschMarge McGoffMary H. Faculak, Chair

*Ex officio

Fleet Admiral($250,000 and higher)Chuck and Carol Morris*Mary and Robert C. PewCharlevoix Area Hospital Guild*Estate of Paul I. and MaryLou VanKeurenFrey Foundation*Gertrude Arnold TrustThe Grand Traverse Band of Ottawa & Chippewa IndiansThe Herbert H. and Grace A. Dow Foundation*United States Federal Government

Admiral ($100,000 - $249,999) Patti and Warner Blow*James P. (Buck) Buchanan FamilyAdele B. DilschneiderMike and Rhea Dow*Mary Glenna and William MalpassFred and Barbara Malpass*Ranny and John Riecker*William and Karen SchuilingPaul and Linda Weston*Belvedere ClubBike 4 Breast Cancer, Pink Ribbon Ride*EJ USA, Inc.*Estate of Amy Young EversEstate of Rosemary A. MuellerThe Harry A. and Margaret Towsley FoundationHattie Hannah Keeney Trust

Commander ($25,000 - $49,999) Mary and Chuck AdamsKriss and Carol ArburyDr. and Mrs. Michael T. Bergeon*Ann H. BisbeeLowell and Sharon Blossom*Jim and Caroline CampbellJohn W. and Mary Lee Campbell*Douglass and Cheryl CampbellJoyce P. Duke*Jim and Carol Gels*Mark and Vicky GreyerbiehlNelda and John Hagaman*Adrienne Osborne Ives*Bill and Sharon JacksonJim and Rebecca Jeakle*Dennis and Karen Joy*John and Elaine Kurtz*Marc and Kathy Lame *John H. Lignell, M.D. *Kaye M. LoebChuck and Joan MacGillivrayAngela MalpassJ. Jefferson and Anne Miller*Richard and Linda MuellerDavid ParkerDoug and Karen Peters*Virginia P. RountreeGeorge and Mary Elizabeth SmithSteele and Mary TaylorCharles and Christine Unbehaun*Floyd and Nancy Wright*AAA of MichiganBaldwin Foundation

Herrick FoundationKappa Sigma Sorority PhiMedusa Cement CompanyThe Oleson Foundation

Commodore ($75,000 - $99,999) Suzanne D. ParishCharlevoix State Bank*Douglas and Maria DeVos Foundation

Captain ($50,000 - $74,999) Jim and Patti Aikin*Hilda and John FreyMarjorie L. KietzerJeanie and Murray Kilgour*Richard and Lynette Merillat*Inez Noble*Arlene and Forrest PageMr. and Mrs. William S. RetherfordAnn and Mike Rosenthal Family FoundationLynne and Mason Rosenthal*Dorothy B. and A. Frank RothschildOra Lynn Smith III and Jane Marzelli Smith*Lois and Stuart Wood*Blue Cross Blue Shield of Michigan FoundationCemex CorporationCharlevoix County Community Foundation*Citizens BankHarbor Industries, Inc.

We are…THANKFUL FOR OUR VERY GENEROUS DONORS

To all who are part of the Charlevoix Area Hospital Foundation Family, we sincerely thank you. Your support enables us to grow.

This list recognizes those who have made a contribution to the Hospital Foundation during the calendar year of 2013. It also includes those whose cumulative and annual donations place them at or above the Bridgebuilder level. Every donor is important to us. Please, if you discover an error or omission, kindly call our Foundation office at 231/574-8501.*Donors who made a cumulative gift to the Hospital Foundation during 2013 Donors who are Charlevoix Area Hospital staff members

Mr. and Mrs. George A. Shwab III*Richard and Linda WertzMr. and Mrs. Alan E. WestonJohn S. Wilson*Bill and June WinnRichard W. WolfGilbert ZieglerAssociated Retinal Consultants, P.C.*Beta Sigma PHI, Beta Mu ChapterCastle Farms*Charlevoix Lions Club*Consumers Energy FoundationElizabeth Nichols Forker Fund of the Greater Cincinnati FoundationFirst State Bank of CharlevoixMason Interiors*Nu-core, Inc.*Ray Wallick, Inc.Spectrus International

Bridgebuilders Club ($10,000 - $14,999) In Memory of Graham BartonHenry Baskin*Paul and Patricia BrewerBernard and Ruth (Jo) Cannan*Esther and Thomas CareyFrances and Steve Cheyne*Franny and Dick Corrington*Peter and Julie CummingsTed and Marilyn Dumbauld*Mr. and Mrs. Burton FarbmanSusan and Brownie Flanders*Richard E. GeorgiRichard and Shelley GoldenSuzanne and Norman GoodwinWilliam and Julie Greenwalt*LuAnn G. Griffin*B.W. Hales, Jr. Family*Sulane Hamilton and Hagen MankerDr. Joseph and Lyn Hance Don and Rebecca HaneyDr. and Mrs. Carl D Harlan, Jr.*Nancy and Bill Harrison*Richard and Laurie Hodgson*Paul and Sally Hoelderle* AnonymousDr. and Mrs. Lawrence R. IrishMargaret B. Johnson*Dr. John and Janet KalbfellDr. and Mrs. Tai-Hee KangSteven and Diane Kidder*Nathan and Joy KloosterKathleen and Richard Krueger*Melvin A. & Geraldine Lester Philanthropic FundDr. and Mrs. James R MacKenzie*Mark and Laurie McMurray*Ralph McRaeWilliam and Alicia Mosher Jinx PancoastBarbara and Jay Paradis

Diane L. ParishNorm and Vicky Perkins*Robert and Susan PewRobert and Joanne PollackDave and Phyllis Priest*Jeff and Suzanne Rogers*Dick and Norma SarnsDenise Ilitch and Jim ScaliciErwin and Jean SchulzeVivian SharkeyRobert and Susan Sherman*Mr. and Mrs. Al SimonMarie and Raymond SloneE.A. (Mike) and Jackie SmithJohn Brandt SmithBarbara StonerRod and Pat Tinney*Mr. William UpjohnJohn and Joan Ureel*Anonymous*James and Linda WernigTom and Chris Wilhelm*Paul and Joan Witting*Todd Wyett and Pam Bufe’21st Century Newspapers Inc.AAAA ADJUSTMENTS FOR STOCKS ETC.Bay Harbor Foundation*Charlevoix Area Memorial Cancer FundCharlevoix Products, Inc.Chase BankChicago ClubEstate of Addison G. NixonEstate of Evelyn M. MurphyForker-Smith FoundationFox Motors of Charlevoix*Haggard’s Plumbing and Heating, Inc.*Health Wares, Inc.Honeywell Aerospace & Electronic SystemsIndustrial MagneticsIrish Boat ShopMidwest InternationalPat McKeown FordR.C. Mahon FoundationRainbow Thrift ShoppeRichard E. and Sandra J. Dauch Family Foundation*Street Legends Classic Cars*Wojan Window and Door Corporation*

Lake Charlevoix Club ($5,000 - $9,999) Tom and Mary Alice ArmstrongScott and Kaye BeattyRobert and Mary Ann BeaumontDavid and Paula BerryJay and Linda BinghamNate and Kathy BossDavid and Bernadette Cole

Buhr FoundationBurnette Foods, Inc.*The Carls FoundationCharlevoix County State BankDorothy McRae TrustEast Jordan Plastics, Inc.Estate of Don Hufford*Estate of Herman RaschEstate of James K. CampbellRansom Fidelity CompanySite Planning Development*Southdown Foundation

Inland Seas Club ($20,000 - $24,999) Mr. and Mrs. Milton DresnerLyn A. Jenks*Donald and Eleanor JesmoreElbert and Beverly KaiserTad and Brenda Malpass Family*Marge McGoff*Mary Keith MorrisDr. and Mrs. Merle O. PlaggeJames and Kaylynn Stewart*Brad and Lyn Ward*Charlevoix Area Hospital Medical Staff*Estate of Dr. & Mrs. Robert G. MartinHoskins Manufacturing Co.Tri-4-Fun

Round Lake Club ($15,000 - $19,999) Anonymous*Mitchell and Nancy Carey*John and Barbara DanlyShirley G. DillerCal and Kim Diller*Mrs. Marjory Dinwiddie*Elizabeth ForkerKen and Linda Forrester*Dr. and Mrs. Reed Freidinger*L.M. FreidingerMr. Donald HuffordJohn and Pat HugheyHarold and Kathy JohnsonLaRue H. Kenney*Tracy and Brenda Malpass*Rosemary A. MuellerGlenn and Valerie Mueller*Ted and Pam Newcomb*Joe and Wendy Nuyen*James W. Ochs*Mrs. and Mrs. Louise ParsonsBill and Beverly Rudolph*The Reis and Saenger FamiliesMr. and Mrs. R. P. Scherer,Jr.Ted and Nancy Sherman*Tim and Beth Shields*

Mary H. FaculakIrene E. FallKaren and Curt FerberFrank and Renee FisherRobert and Patty Fitzgerald Mark and Tina Foltz Lisa Ford Dave and Nancy FowlerJoanne FriedmanJonathan and Lynn FriendlyJohn and Carol Gagnon David and Peggy GallinatSharon L. GardnerDr. James and Christel GibbonsAnne and Harry GolskiChris and Steve Good Roger and Marsie GowdyNelson and Lisa GreenierMark and Colleen Griffin Mr. and Mrs. Robert GroveConnie and Frank HagelshawGeorge O. HaggardCharles and Helen HallDennis and Joy HalversonDonna M. HamiltonDon and Jan HandTom and Ann HannaElwood and Penny Hardy Dr. Michael J. Harmeling and Dr. Andrea L. Wendling Suzanne M. HarwickMarvin and Lynn HechtMr. and Mrs. Peter S. HellmanRichard and Marolyn HendershottBruce and Joyce HerbertSam and Pam HimmelrichMichelle N. Hines Michael and Michele HinkleRichard and Patricia HodgeRich and Perry HodgsonC. Roger HodneyJoseph and Ann HollisHugh and Joan HoytAl and Julie HurdLarry and Cheryl Jacobs Denny and Mary JasonR.C. and Margo JohnsonRichard and Rosemary JohnsonMadeline S. Johnson David W. and Nancy M. JonesMyrl and Joanne KellerDr. Emmaline Weidman and Daniel KantorAnne T. KellyGreg and Jill KingdonCharles R. and Susan S. KinnairdKen and Nancy KlineBarbara KluczynskiEd and Sandy Knack Robert and Andrea KnightEleanor KornDouglas and Donna Kuhn

Harbormasters Club ($1,000 - $4,999) Mike and Jen Aenis Senator Jason and Suzanne AllenMartha AnnearJay and Kris BalaszJulia A. BandfieldJim and Prudy BarberJ.C. and Mari Jo BascomMrs. Alberta BeyersEmily and Trip BeynonAnonymousLarry and Maureen BinghamNannette and Donald BinnsLeland and Valerie BisbeeTerry and Arlene BlissettWilliam H. BlockLois BolanEleanor F. BookwalterCraig and Erica BossMichelle L. Bowman Derek and Jennifer BoyerWilliam and Kathie BriggsPatricia R. BrinkerKelly Browe Bonnie and Michael BrunettBarbara C. BumpAnonymousNorma N. CampGabe and Karen CampbellDennis and Connie CarrDr. Joseph and Helen CarusoBill and Linda ChaseRobert ChristophJohn T. and Nancy A. CisneJohn and Mary ClarkMr. and Mrs. Charles E. ClelandWilliam and Mona ClineVivian Marie CohenThe Honorable Avern and Lois CohnDr. and Mrs. Marshall H. CossmanMary S. CoxWalter and Susan CoyleBud and Joan CoyneConstance J. CressBen and Leslie CunninghamChris J. DavisJames and Jacqueline DePriestAlan and Kathy Dewey Rick and Connie DexterJoe and Mary M. DickinsonJanis E. & William L. DietrichJohn and Sue DixonEugene and Patty Drenth Eric Dunlap David A. Dutcher and Lois P. ElzingaMrs. Eugene DziedzicCharles and Sally ErvinRob and Kate EssenbergClint and Audrey EtienneMr. and Mrs. Lynn R. EvansJack and Ginny Ewing

Ralph E. CorwinKirby and Jacqueline DipertJohn and Geralyn Doskoch Mr. and Mrs. Thomas DukeRichard L. FishEdwin and Virginia GambrellBill and Pam GnodtkeJoe and Joanne Hawkins Ruth Hoppe and Yasmin RichmondWilliam F. and Diane JeromeLoretta A. JodarRichard and Allison JosephMark and Heather Kage Bob and Wally KleinBill and Susan KlingbeilRalph and Laurie KooistraJacqueline B. KrutschDouglas N. LaBelleMelissa Makowski, D.D.S.Gina LepmanBruce MacArthurJack and Carolyn MacKenzieVirginia & Jack SyerJim and Diane McMahon Kevin and Gay PetersPhyllis Malpass Medical Needs FundKen and Shirley PolakowskiJoseph and Robyn RebecHenry and Carol RossLorene F. SakamotoMike and Denise SchlittTed and Tracey Sherman Bob and Amy ShermanKelley and Molly SmithBill and Betsy StewartFrank and Betty StrehlTom and Marge TeskeJim and Jan WagarQuintin and Nancy WalkerGary and Catherine Wonski John B. WoodwardAce Hardware of CharlevoixBartlett’s Home InteriorsBay Winds Federal Credit UnionBingham Insurance Services, Jay BinghamBurnette FoodsCharlevoix Screen MastersDrost Landscape Design and ConstructionGrey Gables InnHome Planning and DesignOdawa Casino ResortSummit Park Eye & Cosmetic SpecialistsTaylor RentalThe Bank of Northern Michigan

Luther and Mary KurtzRichard and Barbara KutcipalRobert and Shelley Laisure Amy LalewiczTimothy and Beth LancasterHugh W. LarsenDr. and Mrs. Richard E. LejaRobert and Bonnie LenhartKenneth and Pam LesterMr. and Mrs. Larry C. LevengoodLinda Dresner Levy and Ed Levy, Jr.Melvy Erman LewisJay Lloyd Bill and Jan LuptowskiMr. and Mrs. James R. MabeeJames F. MalpassAndy and Sarah MalpassMatthew and Matalie MalpassDr. Daniel and Mrs. Tonya Mann John and Fran MarschnerWilliam and Shanna McCraney Mr. and Mrs. John W. McDougall, Jr.Matt and Katie McLeodKimberly J. Mead Jeanne E. MichaelPeggy MidenerElizabeth and Jim MielkeMiriam and Bruce MilenSandra and Robert MoersRobert and Susan Moreau Gene and Mel Morrison AnonymousMr. and Mrs. Thomas F. MuraskyLoren and Paula MusilekRobert and Marjorie NealeRoger and Annette NesburgBryan & Barb Noirot - In Loving Memory of Evelyn NoirotRobert and Linda NollJeff and Cynthia Novotny Joan and Paul NowakMrs. Robert OgleRita J. OrlowskiMichael and Nancy OrtwineScott and Julie Papineau Jason and Heather Parrish James and Faye Parrish Brian and Kathy PetersCharles and Claire PingMichael and Amy Pischner Shelley Plumm Jack PoindexterAndy and Pat PoineauDennis and Diane PriessRobert and Sherry PurselJeannie PutmanRhoda and Jordan RaiderRichard and Bernadette Raymond Wanda RegulaDr. Howard A. ReznickAnonymousTerry Salmonson

A Matter of TasteAmerican Spoon FoodsAttic Salt ArtBarbara Ellwanger WallpaperingBeacon Dental CenterBeaver Island Boat CompanyBelvedere Golf ClubBergmann MarineBlue Care NetworkBolt StudioBowers Harbor VineyardsBoyne City Ace HardwareBrady’s Carpet CleaningBuilt In DesignCal Kemppainen Wind Ridge Studio/ Cal Sign CompanyCASA CHAVEZ DESIGNSCentral Drug StoreCharlevoix Area Community PoolCharlevoix Chapter #72, Order of the Eastern StarCharlevoix ClubCharlevoix Country ClubCharlevoix CourierCharlevoix FloralCharlevoix Masonic Lodge #282Charlevoix Venetian Festival, Inc.Chateau ChantalChris and Merrie Corbett, Blue Pelican InnComplete Paint and Supplies, Inc.Country Now and ThenCustom Home SolutionsDon Kelly’s FurnitureDry Harbour Motor SportsDumpster DolliesEast Jordan Community PoolElementsGlen’s MarketGrand HotelHealth Occupational Students at Charlevoix High SchoolHearts to HollyInner Structure Interior Design, LLCJerry’s Paint and StainJohn Cross Fisheries, Inc.Jordan InnJordan Valley Glassworks, Inc.Kilwin’s of CharlevoixKitchens North, Inc.Klevorn & KlevornKorthase Flinn Insurance and Financial ServicesLandscape LogicLinda Boss Design StudioLittle Traverse Bay Bands of Odawa IndiansMichigan Scientific CorporationMitchell GraphicsMunson Healthcare

Mr. and Mrs. William D. SchneiderGene and Gloria SeeleySteven W. SeelyIsabelle D. SeidelMilburn L Shafer (Mel)Sallie ShanahanMatthew and Amy ShermanAnonymousSarah L. SievertsonLore Silberman and Bernie WilsonBrice and Catherine SmithDr. Deborah S. Smith and Mr. Daniel Buday Paul Perry SmithMark and Valerie SnyderRichard and Linda SouthbyJames and Peggy SpangJames SpencleyMark and Anne (Carey) StanleyMr. and Mrs. David A. StepanovichPaul and Mary Ann StephanEvart and Cheryl StewartGlen and Lynda StoltMr. and Mrs. B. Thomas StoverMr. and Mrs. James M. StrausOral and Eleanor SutliffKevin and Barbara SwansonDavid and Jeanne TennentChristine Malpass and Fran ThemmRobert and Alice TimmsBob TollasSusan B. UllrichTerry Van Tine Douglas and Kathryn VanceDr. and Mrs. Frederick VanDuyneAnonymousSusan and Gordon VanWierenGary R. Vergon Ken and Nancy VisserVogel’sJeannine L. WallaceWashburn FamilyStephen and Nancy WeberRichard and Yvonne WendtRoger and Elaine WestenbroekVan WhiteDonna L. WhiteJerry and Sandy WhiteDiane C. WhitefordWilliam and Nancy WielandHans and Gail WiemerSam and Cass WilliamsonDr. and Mrs. Ian D. WilsonDavid R. WilsonNorman and Marilyn WiseDarcie and Jim WitherspoonRoy and Jackie WoolfArch and Trish WrightTodd and Julie WrightDan and Barb YenglinDr. Anna and Mr. John Young Ken and Julee Zook

August R. KnopCharlotte Koger and Sam LoprestoStacey and Harley KripkeGreg and Debbie KruegerMary and Jim LarimerBud and Jane LarsonWilliam and Viola Marie LawsonLois E. LewisSteven and Jennifer LewisWilliam B. Lichtig and Barbara KopitzDonna Looze AnonymousStephen Luedecker and Judith WalkerDrs. Nancy and Jim MaasScott and Jane MackenzieScott and Linda MackinderBrandyn MalpassJim and Cindy MansenMelissa Walker MasonDr. Ryan McConnell and Dr. Jeanne Haberer Joe and Pauline McDermottCharity McKinnon Allyssa Mercer Vivian MettlerRobert and Sue MetzgerRick and Sue MeyerSteve and Jana Middaugh Karen Miller Richard and Kate MillerBob and Kim MolterRon and Kelly MoreauJohn and Barbara MurrayMargaret M. Myers-CulverScott and Angie NachazelCarolyn Navarre George and Susie NealRon and Lue NewmannRaymond and Shannon Notestine Francis A. O’Brien and Ada M. O’BrienAnora O’ConnorJay and Sally O’ConnorSally Pacillo Preston S. and Barbara J. ParishMr. and Mrs. Angelo ParrishSteven and Kathleen PaterkaDr. Robert and Alice PattengaleShannon Pemble George and Wendy PerrettRobin and James PettyEldon and Anah PotterGary and Marge Ramsey Susan L. Roache Gary and Mary Ann RobertsDave and Joan RobinsonJoseph and Joy Rouleau Merrill and Mark SaidmanMr. Stephen Sawyer and Ms. Denise Holmes

Northview Centre/Pace Interior DesignOtis PotteryPat O’Brien and AssociatesPicture ThisPreston Feather Building CentersRadio Shack of CharlevoixRCI Aviation, L.L.C.Robinson’s Landscaping and NurseryRowe InnShanty Creek ResortsTerry’s PlaceThe Clothing CompanyThe House on the HillThe Inn at Bay Harbor-A Renaissance Golf ResortThe Quay Restaurant and Terrace BarValerie Mueller on Behalf of Venetian Boat CommitteeVillage Graphics, Inc.Weathervane RestaurantWeathervane Terrace Inn & SuitesWhitecap ChartersWojan Plumbing and Heating Lighthouse Club ($100 - $999 Annually) Michael and Eilene Acker Raechel and John AlbertsJames C. AlgerPatrick and Beth AnzellPaul and Margaret Archambault John and Sandra BakerSally Swinton BalesMr. and Mrs. Dick BarnettSyd and Mary BaxterCarl and Karen BekofskeJohn and Sherrel BergmannDr. Mark BermanMichael and Kathy BierleinWalter and Lynn BleakneyJenn and Joe BoberRyan BosJoyce BossGeorgia D. BoyerTim and Susan Boyko William and Janis BreakeyMr. and Mrs. Robert A. BrewerL. Erik and Meredith BrownPat BrownDavid and Ann BurzyckHugh E. CampbellVirginia CashSherman A. Chamberlain,Jr.Bob and Ruth ChapmanMartha ChurchMrs. Elizabeth M. CiszewskiRick and Kathi CohenBob and Judy Colt

Janet and Michael ColtmanDavid and Frances ColtonAnonymousChristopher and Merrie CorbettJudith A. Coy Ed and Judiy CrookRich and Marsha DavisJames E. DearingEdward and Laura DemmerAnn and Don DenisonAnonymousRollie M. DudikAnonymousDean and Beverly EbyMark and Cindy EckhardtJohn and Peggy EckholdPeggy W. EdgeworthJoyce ElzermanJohn and Phyllis ElzingaBryan and Deborah Engman Robyn Evans Katherine Forrester Chad and Sarah Foster Gary and Holly FuchsCarl and Ruth GeeKeith and Angela Gee John G. GeigerF. Christine GengleLinda GerstenbergerHarold and Jan GibbsAnonymousPhilip and Marlene GlotfeltyPeter and Roberta GluckStuart and Mary Kaye GoldblattJon S. GoldstickDavid and Margie Golovich David and Amy GrayNelson R. GreenMary Ann and David GrummanDavid GuanciDr. and Mrs. James A. GunnScott and Nichole Haley Laura and Chip HansenKirk and Kathy HeckendornDon and Mary HengeshMr. and Mrs. Mark HessCraig T. Hiltunen Kris Hoeksema Thomas and Gerry HoganSteve and Mary HolmesJim and Evelyn Howell Glenn and Betty IkensWendy and Tim IvesKathy Jacobsen Mr. Tom G. Jaenicke and Ms. Kim KalbMr. and Mrs. Dennis JesiekElizabeth Kartes Kevin and Fay KeaneLaura M. KempDavid and Ellen KendallJohn & Leland Keyser

Sue BartlettRobert L. BeckBob and Pam BennettCarol Bennett-McGeorgeRod and Margaret BensonSam and Christy BinghamJohn R. BradburyGreg and Brenda BryanPam BukalaAnn BurrowsLeon W. BushAnonymousDeborah J. Cesaro Brian and Phyllis ChildsPatricia CollinsAimee and Bill CooperAnonymousRhonda CregoChad and Shari CulverMarcus and Christine CunninghamCarlo and Terry D’AngeloHelen and Cal DemingGarry and Ruth EvansJohn and Glenda FergusonLarry and Marilynn FinckPeter and Linda FoyGary L. FrancisLarry and Jan FreedmanJanet R. Froats-ShepherdAnonymousMarjorie L. GabrielD.M.E. RetireesGeik L. GeikenAnonymousShirley L. GibsonAl and Liz GoochKathy and Roger GowellSamuel HabermanSarah HagenMatt and Stacey HamiltonDiane HauslerMadlyn HeiseAlly HerrickHenry L. HillHerbert and Laurita HodgeSusan Hoshield Patricia L. HowardPatti ImmonemAlison A. IvesHeather JacksonWilliam JamnickSteve and Karen Jarema FamilyStan and Lee KatleinShirley A. KempRobert and Mary KengleLeonard and Karen KirbyCharles B. KirkpatrickAnn KnutsenEric P. KrolDennis and Peggy KusinaKathleen M. LeftShane and Melissa Light

Douglas Lake Steak HouseDr. Jeffrey RicksEast Jordan Garden ClubEcho ValleyEdgewater InnEyes on MainFerguson and Chamberlain Associates, Inc.Ga Ga for KidsGreen Ink GalleryHarry K. Golski, PLCIlaria Hair StudioJordan River Arts CouncilJordan Valley Late Bloomers Garden ClubKiteley’s Farm MarketLasting MemoriesLink Wachler DesignsMary Beth Kur, PLLCMcLean & Eakin BooksellersMichigan OfficewaysNickel DesignNorthwinds Recorder Society QuartetNorthern Michigan Sports Medicine Center of CharlevoixPetalsPhotography by M. Chris LeesePine Hill NurseryPink Kayaks PhotographyPointes North InnR.B. Lyons, Inc.ResMed CorporationRobert A. Banner, P.C.Rocking Horse Toy CompanyRound Lake BookstoreSand-Hill CraftsSchulman PaddleworksSteven Voci, O.D.Stonehedge GardenStover Creek DetailingSunshine ProductsSwanson K & D, Inc.Sweet Grass Gallery & FramingThe Villager Pub-Great Lakes Whitefish and ChipsUp North Alternative Energy Solutions, LLCWachler Estate CollectionWachler LifeLinksWildwood Rush Zip Line Canopy Tour Pine River Club (under $100 Annually) Katherine AbraczinskasMarjorie AcklandBarb AlbrechtJodi Alger-BergmannA.J. and N.K. AmschlerMrs. Laura Staublin AndersDave and Linda AtkinsJerry and Ruth Augustine

Gary and Vicky SchaferIn Memory of Dekar Ezri SchmidtWilliam Schulman and Lori KatzmanTrista Schwager Richard and Judy SeibertMr. and Mrs. Wilson W. Sick,Jr.Sally and Robert SippellNathan and Lindsey SkopCharles Smith and Courtney PiotrowskiJoseph D. SmithPatricia Sokolowski Jane and Jack SolomonAshley Sonnevil Richard M. StoneClyde and Judy SuttonDr. Janet Talmo and Dr. Thomas Spooner Liz and Ken TeasdaleChelsea Townsend Roger and Suzanne TyrrellMike and Carol UphamJohn and Linda Van AndelZach and Carli VaupelKevin VrondranJack and Kathy WeberMichael and Denise Westenbroek Bill and Mary WhitlockCandice Wiers Steven and Toni WildernChris and Michelle Williams Jamie and Tosha WilsonMarlena Wilson John and Marilyn WolfDebra S. Woodward John and Gertrude WorksTom and Flora WynsmaMike and Barb YoungAce Outdoor LivingAdeliaAirway Oxygen, IncAlways PhotographicArtisan WoodworksAtlas Electric, Inc.Barrel BackBert Des Jardins, DDSBier Art Gallery and Pottery StudioBlue Cross/Blue Shield of MichiganBoyne River InnBoyne’s Beyond BordersBuilder’s North, Inc.Burr Enterprises, Inc.,/ The Insurance ShopCatt DevelopmentCharlevoix CinemaCharlevoix Eye HealthCharlevoix Tent CompanyCharlevoix WearCity of CharlevoixCosmetic Skin & Laser CenterCountry Fresh, LLCCycling Salamander Fine Art Gallery

Gunnar and Doris LundteigenWalter J. and Norean MartinJohn and Mildred MartinWilliam MartinJames and Lynne MathewsAnonymousEleanor M. McDonoughStuart Megdall and Adele MegdallAlicia MosherBruce and Wanda MurrayGlorita MusilekKyle and Rachel Noble Frank and Nancy NoggleAnna Postmus Judith PrimakSharon M. RakotzJune E. RileyDr. and Mrs. Glenn A. RosinDan and Alice RossJanet Rykse Annie RussellKelli SapersteinChip and Alisa SauerRichard and Barbara SchurrerAnonymousBetty E. ShaverAnonymousAnonymousRick and Tricia SommerThomas and Elaine SouthKaren StankevichGene and Barbara SteeleJesus and Bethany Torres Martha L. TrantowPeter and Eleanor VanceJon VanWagnenR.J. WaddellLeila J. WebbDonald and Patty Wells Karen R. WhiteSteven and Mary WilsonDavid and Donna Woiderski 31 BagsAlanon GroupBalanced Living Yoga & Fusion StudioBC Pizza of CharlevoixBC Pizza/Indoor Playland-Boyne CityBoyne City Garden ClubCeleste Murdick’s Fudge & Candy KitchenCharlevoixmassage.comCherry RepublicCindiFranco’s Cool StuffDirk Cox and St. Marys Cement EmployeesEdgewater BistroEn Vogue SalonEssence Hair SalonFlap Jack Family Restaurant

Freshwater StudioFriske OrchardsGemini Lanes/The ZoneHarbor View CafeHarwood Heritage Gold Maple SyrupHorizon BooksInspired LivingLocal FlavorLowesMI RootsWearMurphy’s KennelNico’s Pizza & GrindersPaul Bunyan Lanes/Flight DeckPigs Eatin’ RibsPine River Books, LLCPizza Hut of CharlevoixRaven Hill Discovery CenterRe/Max Resort PropertiesRed Mesa GrillReflections Day SpaRevolution Bike, LLCShepler’s Mackinac Island FerrySommerset PointeSubway of Boyne CitySubway of Charlevoix- Bradley R. InvestmentsSubway of East JordanSunglass Shoppe of CharlevoixSunshine ChartersThe Landings RestaurantThreadsTrue Value Family CenterWineguys Restaurant GroupYa Ya’s Organic Bakery & Garden

Gifts in Memory Faye Alger James C. AlgerMarvin Beyers Alberta C. BeyersAnn H. Bisbee Martha Annear Chris and Marcus Cunningham Fred and Barbara Malpass James and Lynne Mathews Peggy Midener Charles Smith and Courtney Piotrowski Jeannine L. Wallace Ann Burrows Marjory C. Dinwiddie Susan and Brownie Flanders Kathy Krueger Mr. and Mrs. Gunnar Lundteigen Thomas and Margaret TeskeWilliam Blissett Terry and Arlene Blissett

Dwight I. Boss Joyce Boss Larry and Marilynn Finck Jordan Raider Donna L. WhiteJerry and Bill Brady Brady’s Carpet CleaningRaymond Bratschi Gordon and Susan VanWierenRuth Cannan Bernard Cannan Patricia CollinsDon & Joan Carey Mark and Anne (Carey) StanleyMary B. Carey Thomas and Elaine SouthTom Carey Bob TollasBetty Sue Cisne John T. and Nancy A. CisneRobert M. Clemons Barbara C. BumpMorton S. Cox Bergmann Marine Mary S. CoxRobert A. Elzerman Joyce Elzerman Robin Petty Julius Elzinga Aimee and Bill CooperCharles Fairbanks Leland and Valerie Bisbee Bob and Ruth Chapman June E. RileyGordon Freedman Rollie M. DudikEdna Gallagher Madlyn HeiseLeah G. Green Nelson R. GreenCamille Greene Jenn and Joe BoberBurton W. Hales Bergmann MarineDick Harwick Suzanne M. HarwickLarry Hitchcock Sarah L. SievertsonB.J. Hoaglund Jim and Patti AikinAlwyn Hughes AnonymousRobert Jess Terry and Arlene BlissettJane F. Johnson Richard and Rosemary JohnsonBeverly Kaiser Marjory C. Dinwiddie Dirk Cox and St. Marys Cement Company Employees

Elbert Kaiser Marjory C. Dinwiddie Mr. and Mrs. Larry C. LevengoodRichard Kelly Anne T. KellyMonte Korn Eleanor KornRichard Krueger Greg and Debbie KruegerGerald Left Kathleen M. LeftMilford T. Lewis Melvy and Milford T. LewisRenee Lynch Sarah L. SievertsonDeeAnn Mathews Tom and Flora WynsmaRussell McPherson Sarah L. SievertsonMarilyn Miller Donna L. WhiteMr. and Mrs. Dayton Mudd AnonymousRosemary A. Mueller Glenn and Valerie MuellerWade and Janet Neal George and Susie NealEvelyn Noirot Bryan & Barb Noirot - In Loving Memory of Evelyn NoirotRobert H. Ogle Mrs. Robert OgleFrank and Marion Oleksy Katherine AbraczinskasMary Therese Oleksy Katherine AbraczinskasRita J. Orlowski Charlevoix Area Hospital Guild Geik L. Geiken F. Christine GengleArlene Page John T. and Nancy A. CisneJoyce Reznick Jim and Patti Aikin Jerry and Ruth Augustine Martha Church Vivian Marie Cohen Dr. and Mrs. Marshall H. Cossman Anonymous Peggy W. Edgeworth Peter and Roberta Gluck Roger and Marsie Gowdy Don and Jan Hand Don and Mary Hengesh Robert and Mary Kengle Bud and Jane Larson William B. Lichtig and Barbara Kopitz Stuart Megdall and Adele Megdall Howard A. Reznick Clyde Sutton

Jarod Saperstein R.C. and Margo JohnsonDekar E. Schmidt In Memory of Dekar Ezri SchmidtRobert N. Silver Gene and Mel MorrisonBrother of Sonny Barnett Robert and Sandra MoersJacqueline Staley Kathy KruegerBarbara Stone Richard M. StoneHenry and Elvira Supernaw Terry and Arlene BlissettThurman and Bernice Sutliff Oral and Eleanor SutliffFran Tollas Laura Stabulin Anders Kathy KruegerQuintin A. Walker, II James Spencley Quintin and Nancy WalkerGordon Ware Mr. and Mrs. Peter S. HellmanRichard J. Webb Leila J. WebbValerie Wellman Kathy KruegerDonna White D.M.E. Retirees Gary R. Vergon Jodi Alger-Bergmann Sue Bartlett Nate and Kathy Boss John and Glenda Ferguson Glenn and Betty Ikens Steven and Diane Kidder Sherman A. Chamberlain,Jr. Jeannine L. WallaceFrances Wilson Margaret B. JohnsonCharles Winn Susan and Brownie FlandersNancy R. Wood Charlevoix Area Hospital Guild

Gifts in Honor Betty Bishaw - Congratulations on Your Retirement Lyn A. JenksBoyne Rehabilitation Center Janet R. Froats-Shepherd Diane HauslerCAH Emergency Room Staff Richard and Barbara KutcipalJedediah Drenth John and Sandra BakerDr. and Mrs. Reed Freidinger John R. Bradbury

James Gels William and Viola Marie LawsonDawn Hale John and Sandra BakerDebra Hall John and Sandra BakerAlly Herrick - Happy Birthday Anonymous Chad and Shari Culver Ally Herrick Steve and Karen Jarema Family Kyle and Rachel NobleJohn McDonald and His Crew Sarah L. SievertsonLakeshore Sleep Medicine Drs. Nancy and Jim MaasAmy Mitchell Susan B. UllrichMr. and Mrs. Robert Parmalee - Congratulations on Winning the 2013 Venetian Boat Parade Valerie Mueller on Behalf of the Venetian Boat CommitteeTamara Piper John and Sandra BakerDr. and Mrs. Merle O. Plagge - Congratulations of your 50th Wedding Anniversary Kathy KruegerPatricia Wells John and Sandra BakerCraig Wendt Richard and Barbara Kutcipal

Net Patient Revenue (in millions)

Operating Expense (in millions)

STATISTICS*

*Data shown is for each fiscal year, ending March 31st

2008 2009 2010 2011 2012 2013 2014

$29.9 $30.4 $30.4$32.9

$29.7

$37.1$39.0

2008 2009 2010 2011 2012 2013 2014

$30.6$31.8 $32.2 $33.5 $33.8

$38.0$40.3

Surgical Services - Outpatient

Emergency and Urgent Care Visits

Births

Outpatient Visits

185 178202

221 216201 206

2008 2009 2010 2011 2012 2013 2014

1,784 1,694 1,7401,966

2,280 2,235 2,388

10,627 10,3459,828

10,127 10,87711,772 11,046

18,803 18,679 17,973 18,17920,218 20,701 20,871

2008 2009 2010 2011 2012 2013 2014

2008 2009 2010 2011 2012 2013 2014

2008 2009 2010 2011 2012 2013 2014

“THE BEST KEPT SECRET”

Why do many of our patients go out of their way to come to Charlevoix Area Hospital? Perhaps it is because they have consciously made the choice for the “world-class healthcare and hometown caring” we have become known for.

In October, a couple from Sault St. Marie, Ontario, drove all the way to our hospital in Charlevoix to take advantage of our low-cost Wellness Wednesday health screening program. When asked why they would drive over 100 miles each way, especially when they had medical coverage in their own country, their answer was simple. “We came here several months ago when we were on vacation in Petoskey. It was such valuable information and we learned so much, we wanted to come back. We found out that simple changes could make a positive impact on our health. So we wanted to compare our results with our first visit to see if our numbers reflected those changes - and they did!”

And then there was the woman who had been in a serious accident in Alanson. She had several broken bones and was in a great deal of pain. When her son brought her to our Emergency Department, we asked why she hadn’t called an ambulance. She said it was because they would have taken her to the nearest hospital, and she wanted to come to Charlevoix Area Hospital instead.

Why do women choose to have their babies in our birthing center? We’ve been told more than once that we’re the “best kept secret” for new moms. We’ve even been told it’s like going to a spa. (Childbirth? Like going to a spa? We love that answer!) Perhaps it’s because our obstetricians listen. They are known not only for their outstanding skills, but also for their willingness to provide the kind of birth experience that women want – with flexibility and compassionate caring for each individual.

Why have so many people chosen Charlevoix Area Hospital for their chemotherapy or infusion treatments? Over and over again, we are told it’s the staff. The one-on-one care our patients receive here makes them feel special – makes them feel like they matter. And they do.

Yes, we all have a choice where we receive our healthcare. It’s been said that we know what we do, and we do it well.

And apparently our patients agree.

We are…

“To all who took care of me, I want you all to

know I will remember the caring hands, the

reminders of what to do and what not to do...

the bandages, that extra pillow... Stick with

what you do because you do it very well...”

“Staff was not only friendly with me, but with each other.”

“Very pleasantly surprised with the

experience. I work in healthcare and was

quite impressed – know it takes leadership,

commitment and engaged staff to create

this environment. Thank you!”

“Your staff really seems to like to work

there – it shows in the care.”

“Everyone was so kind, courteous and helpful – anticipated my needs and they even took my wife to the cafeteria in a wheelchair.”

“Couldn’t have had better treatment if we

were family. Very kind and caring. Please

don’t change a thing. Thank you to all.”

“I had all male nurses – quite the treat for

an 80 year old woman!”

“Everyone did such a great job – you made

me feel important!”

“Lived downstate for several years but there is no other hospital that I would choose other than CAH. The care, commitment and treatment are top notch.”

14700 Lake Shore Drive Charlevoix, MI 49720 231/547-4024 www.cah.org

Charlevoix Area Hospital Clinics include: Boyne Area Medical Center Boyne Rehabilitation Center Charlevoix Surgeons Charlevoix Women’s

Health Care Family Medicine Clinic Physician’s Clinic of Charlevoix Pine River Medical Associates Jordan Valley Rehabilitation Center