Chapter Seventeen Marketing Internationally McGraw-Hill/Irwin Copyright © 2010 by The McGraw-Hill...
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Transcript of Chapter Seventeen Marketing Internationally McGraw-Hill/Irwin Copyright © 2010 by The McGraw-Hill...
Chapter Seventeen Chapter Seventeen
Marketing Internationally
McGraw-Hill/Irwin Copyright © 2010 by The McGraw-Hill Companies, Inc. All rights reserved.
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Learning ObjectivesLearning Objectives
Explain why there are differences between domestic and international marketing
Discuss why international marketing managers may wish to standardize the marketing mix
Explain why standardizing the marketing mix globally is often impossible
Discuss the importance of distinguishing among the total product, the physical product, and the brand name
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Learning ObjectivesLearning Objectives
Explain why consumer products generally require greater modification for international sales than do industrial products or services
Discuss the product strategies that can be formed from three product alternatives and three kinds of promotional messages
Explain “glocal” advertising strategies Discuss the effect of the Internet on international
marketing Discuss the distribution strategies of international
marketers
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International MarketingInternational Marketing
To develop marketing strategies the international marketing manager assesses the firm’s foreign markets and analyzes the many alternative marketing mixes Plans and controls a variety of marketing
strategies rather than a single unified and standardized one
Coordinates and integrates multiple strategies into a single marketing program
LO1LO1
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Standardize, Adapt, Standardize, Adapt, or Formulate Anew?or Formulate Anew?
Global standardization of the marketing mix Significant cost savings Longer production runs Standardized advertising, promotional materials,
and sales training Standardized corporate image Standardized pricing strategies Easier control and coordination Reduction of preparation time Often not possible
LO2LO2
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Product StrategiesProduct Strategies
Product is central to marketing mix The total product includes the
physical product brand name accessories after-sales service warranty instructions for use company image packaging
LO2LO2
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Types of ProductsTypes of Products
Industrial Products Many can be sold unchanged worldwide If changes are required, they may be cosmetic
(language of instructions) In developing countries problems with
overload of equipment maintenance
Local legal requirements limit standardization
LO3LO3
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Types of ProductsTypes of Products
Consumer Products Require greater modification to meet local
market requirements Some can be sold unchanged to certain market
segments Large automobiles, sporting equipment, and
perfumes Greater dissimilarity as you go down the
economic strata
LO5LO5
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Types of ProductsTypes of Products
Services Marketing similar to that of industrial products
Services easier to market globally compared to consumer products
Laws and customs may force changes
LO5LO5
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Foreign Environmental Forces Foreign Environmental Forces SocioculturalSociocultural
Dissimilar cultural patterns generally require changes in food and other consumer goods
May require Redesign of product
Different meanings of colors Different meanings of brand name
Translation of instructions or labels
LO5LO5
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Foreign Environmental Forces Foreign Environmental Forces LegalLegal
Laws concerning pollution consumer protection operator safety
Laws prohibiting classes of imports Food and pharmaceuticals are affected by laws
concerning purity and labeling Laws may prevent use of brand name worldwide
In some countries a brand may be registered to someone else
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Foreign Environmental Forces Foreign Environmental Forces EconomicEconomic
Disparity in income throughout world Obstacle to product standardization Many industrialized country products are too
expensive for developing country consumers Need to simplify the product or produce a
different, less costly one
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Foreign Environmental Forces Foreign Environmental Forces PhysicalPhysical
Climate and terrain prevent international product standardization Heat High humidity
Special packaging High altitudes
Baking products and motors Rough roads
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Promotional StrategiesPromotional Strategies
Promotion refers to any form of communication between a firm and its publics Brings about a favorable buying action Achieves long-lasting confidence in the firm and
the product or service it provides
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Promotional StrategiesPromotional Strategies
Distinct promotional strategies based on combination of three alternatives
1. Marketing the same physical product everywhere Same message
2. Adapting the physical product for foreign markets Adapted message or
3. Designing a different physical product Different message
LO6LO6
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Six Common Six Common Promotional StrategiesPromotional Strategies
1. Same product-same message Avon, Maidenform
2. Same product-different message Honda’s campaign in America is different
than in Brazil
3. Product adaptation-same message In Japan, Lever Brothers puts Lux soap in
fancy boxes to encourage gift sales
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Six Common Six Common Promotional StrategiesPromotional Strategies
4. Product adaptation-message adaptation In Latin America, Tang is sweetened and
promoted as mealtime drink
5. Different product-same message Customers can’t afford product in a market Companies produce distinct product Message similar
6. Different product for the same use-different message Welding torches rather than automatic welding
machines are sold in developing countries
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The Promotional Mix The Promotional Mix AdvertisingAdvertising
Advertising refers to the paid, non- personal presentation of ideas, goods, services
Cultural dimensions Directness vs. indirectness Humor Gender roles Explicitness Sophistication Popular vs. traditional culture Information content vs. fluff
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AdvertisingAdvertising
Among promotional mix elements, advertising has the greatest similarities worldwide is formulated and executed through global ad
agencies that have wholly owned subsidiaries, joint ventures, and working agreements with local agencies
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Global and Regional BrandsGlobal and Regional Brands
Global, regional brands Higher cost Allow one regional source for quality work Suggest that a single image in the region is
important Allow for regionalized organizations with
centralized functions Are facilitated through the growth of global and
regional satellite and cable television
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AdvertisingAdvertising
Branding Global, regional or national
Managers may convert or use a combination
Private brands Serious competitors Alliances with international retailers Trend common in Europe
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AdvertisingAdvertising
Media Satellite TV expands the availability of media International print media available
Reader’s Digest has 48 foreign editions Cinema and billboards are used heavily in Europe In developing countries, vehicles equipped with
loudspeakers may be used
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AdvertisingAdvertising
Internet Advertising An affluent, reachable audience Web contacts feature interactivity, shrinks distance Involve customers in determining which messages
and information they receive For some groups, the Internet may be among the
best media choices
LO8LO8
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AdvertisingAdvertising
Foreign environmental forces Basic cultural decision for marketer: position the
product as foreign or local Depends on the country, the product types, and
the target market Language often an issue
back translation plenty of illustrations with short copy
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AdvertisingAdvertising
What should be the approach of the international advertising manager? Think globally, but act locally Neither global nor local -”glocal” Pan regional approach
Latin America Middle East Africa Atlantic
LO7LO7
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Personal SellingPersonal Selling
Firms may choose personal selling instead of advertising because of relative cost funds available media availability type of product
Manufacturers of industrial products rely on personal selling
Firms may increase personal selling for consumer products in developing countries
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Personal SellingPersonal Selling
The Internet would seem to eliminate the need for
personal selling, but perhaps not Successful personal selling depends on
establishing trust Evolving approaches to trust building in a
virtual environment
LO8LO8
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Selling Selling International StandardizationInternational Standardization
An overseas sales force is similar to the home country in organization sales presentation training methods
Recruitment of salespeople in foreign countries can be difficult
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Sales PromotionSales Promotion
Sales promotion includes any selling aids including displays, premiums, contest, and gifts
Sociocultural and economic constraints make some sales promotions difficult to use If a premium is to fulfill the sales aid objective, it
must be meaningful to the purchaser Sales promotion is generally less sophisticated
overseas than in the U.S.
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Public RelationsPublic Relations
Public relations includes various methods of communicating with the firm’s publics to secure a favorable impression
Public relations markets the firm improves the firm’s image and overcomes negative
perceptions may work through government agencies
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PricingPricing
Pricing is important in formulating marketing strategy It is the only element in the marketing mix that can be
varied to achieve firm’s marketing objectives Made more complex by
interaction with the other functional areas environmental forces
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Interaction Between Marketing Interaction Between Marketing and Other Functional Areasand Other Functional Areas
Managers must consider how the marketing function interacts with other functional areas
Finance wants prices that are profitable and produce steady cash flow
Production supervisors want prices that create large sales volumes, which permit long production runs
The legal department worries about possible antitrust violations when different prices are set according to type of customer
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Interaction between Marketing Interaction between Marketing and Other Functional Areasand Other Functional Areas
The tax department is concerned with the effects of prices on tax loads
The domestic sales manager wants export prices to be high enough to avoid parallel importing
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Standardizing Prices Is DifficultStandardizing Prices Is Difficult
Foreign national pricing Local pricing in another country
International pricing Setting prices for unrelated and related firms
Transfer pricing Intracorporate price -the price of a good or service
sold by one affiliate to another - the home office to an affiliate, or vice versa
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Distribution StrategiesDistribution Strategies
Distribution decisions are often interdependent with other marketing mix variables
Standardizing distribution is not always possible The availability of channel members varies
in each market Environmental forces present in different
markets can influence distribution choices
LO9LO9
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Standardizing DistributionStandardizing Distribution
Disintermediation refers to the unraveling of traditional distribution structures Most often the result of being able to
combine Internet with fast delivery services
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Channel SelectionChannel Selection
Direct or indirect marketing The first decision: use middlemen or not? Export sales may be done by local agents if
management believes this is politically expedient
a country’s laws demand it Factors influencing channel selection
Market Product Company Middlemen