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Chapter Mastery Test A

©AGS® American Guidance Service, Inc. Permission is granted to reproduce for classroom use only. English for the World of Work

Chapter 1

MasteryTest A

page 1

Name Date Period

DRIVER Coll. stu. w/car. P/t. Tues. and Thurs.Must have good driving rec. Ref. req. No exp. nec. Pos. avail. immed. Call Jones Mfg. Co. 555-4635. 2–4 P.M.

Part A Rewrite the ad shown below. Replace all abbreviations withcomplete words. Write your answer on the lines provided.

ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo



Part B Rewrite these job titles in alphabetical order.

computer technicianmanagement directorpodiatrist’s assistantpediatric surgeonbeautician/manicurist

nurse’s aidepediatric specialistretail managerreal estate agentpediatric dentist

retail assistantcomputer programmerpodiatristreal estate adjusternurse

retail salesmanagement agentbeauticiancomputer specialistpediatric nurse

1) oooooooooooooooooooooooooooooooooooooooooooooooooooooooooo





















Chapter 1

MasteryTest A

page 2

Name Date Period

SECRETARY Must have exp. with comp., wd.proc. Pos. req. good grammar and mathskills. H.S. grad. 1 yr. exp. gen. office dutiesnec. Apply by fax to Merita Brown, 555-1386.

Part C Read the help-wanted ad below. List five things you would need toqualify for this job.

1) oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo





Part D Read the following statements. If the statement is true, write Truebefore the number of the statement. If the statement is not true,write False.

oooooooooooooooo 1) Whether you think you will like a job is not important in trying to find a job that suits you.

oooooooooooooooo 2) If you cannot afford to pay a fee, a city or state job placement office may be available tohelp you find a job at no cost.

oooooooooooooooo 3) The United States government has an Office of Personnel Management that will helpyou find a job.

oooooooooooooooo 4) Job counselors often ask many personal questions that they don’t have to ask.

oooooooooooooooo 5) You usually have to take a test to get a job with the federal government.

Chapter Mastery Test B


Chapter 1

MasteryTest B

page 1

Name Date Period

SALESCLERK No exp. nec. Must be h.s. grad. Exc. payand bene. Must be willing to work Sat. and Sun.Apply in person. 1189 Frederick St.

Part A Rewrite the ad shown below. Replace all abbreviations withcomplete words. Write your answer on the lines provided.




Part B Rewrite these job titles in alphabetical order.

mechanicsecretarystenographerguard

machinistsalespersondrywall finishercook

tailordentistbillerdry cleaner

civil engineermanagercraftsworkerelectrical engineer

serverlibrarianbookkeeperwallboard cutter























Chapter 1

MasteryTest B

page 2

Name Date Period

PLUMBER Must have lic. and 2 yrs. exp. as amaster plumber. Must dr. truck and havegood dr. rec. 3 refs. req. Apply in per. 743 Gould

Part C Read the help-wanted ad below. List five things that you wouldneed to qualify for this job.






Part D Read the following statements. If the statement is true, write Truebefore the number of the statement. If the statement is not true,write False.

oooooooooooooooo 1) Whether you think you will like a job is important in trying to find a job that suits you.

oooooooooooooooo 2) All job placement offices charge a fee for their services.

oooooooooooooooo 3) The Office of Career Information is an office run by the United States government thatcan help you find a job.

oooooooooooooooo 4) Job counselors may ask you some personal questions that are necessary to match youto the right job.

oooooooooooooooo 5) You do not have to take a test to get a job with the federal government.



Chapter 2

MasteryTest A

page 1

Name Date Period

Part A Write short answers to these questions.

1) List the parts of a business letter.

oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo


2) Why is it important to put a date on each letter you write?



3) What is the purpose of the salutation on a letter?



4) What should be included in the body of a letter?



5) Describe how a letter in full block style would look.



6) What does the modified block style letter look like?



7) When should you include references in a letter of application?



8) Why should you be sure to include a telephone number where you can be reached?



9) Why should information like your favorite TV show not be included in your application letter?



10) Why should you put your name and address on the envelope?





Chapter 2

MasteryTest A

page 2

Name Date Period

3716 Market PlaceWinter Springs, 32725February 14,

Ms. Rachel Smith173 Erie StreetWinter Springs, PA

Dear Mr. Smith:

I saw your ad in the Winter Springs Times. Iwould like to apply for the job. I have worked as asales clerk in a large department store in WinterSprings for three years. like meeting and workingwith people.

If you would like to interview me, please call.

Sincerely

Bob

Part B Below is a letter someone wrote to apply for a job. It containsmistakes and leaves out important information. List five mistakes or missing information on the lines provided.








Chapter 2

MasteryTest B

page 1

Name Date Period

Part A Write short answers to these questions.

1) What is a salutation on a business letter?



2) What are the seven parts of a business letter?



3) Why should the date be included on each letter you write?



4) Describe how a letter in modified block style would look.



5) What must you include in the body of a letter?



6) What does a full block style letter look like?



7) Should you put such information as getting a new car in a letter of application? Explain why or why not.



8) When should you include your references in a letter of application?



9) Do you need to put your name and address on an envelope? Why or why not?



10) Why is it important to include your phone number in a letter of application?





Chapter 2

MasteryTest B

page 2

Name Date Period

Part B Below is a letter someone wrote to apply for a job. It containsmistakes and leaves out important information. List five mistakes or missing information on the lines provided.






2295 Oak StreatDenver, CO 80234June 10 2001

Ricardo Venezuela686 Ivy AvenueDenver, 80221

Dear Mr. Venezuela:

I saw your ad for computer operator in the June 5edition of the Denver Times. I would like to applyfor the job. I have experience from the lastcompany where I worked.

If you would like to schedule an interview, pleasecall me.

Sincerely,

Phil



Chapter 3

MasteryTest A

page 1

Name Date Period

Part A Match the terms in the first column with their explanations in thesecond column. Write the letters of your answers on the linesprovided before each term.

Terms

Part B Read the following statements. If the statement is true, write Truebefore the number of the statement. If the statement is not true,write False.

oooooooooooooooo 1) Someone who just graduated from high school will want to list education before work experience.

oooooooooooooooo 2) The order of the items in a résumé should depend upon a person’s experience, age, and education.

oooooooooooooooo 3) Put your phone number on your résumé so you can be reached for an interview.

oooooooooooooooo 4) A person with work experience will want to list experience at the end of his or herrésumé.

oooooooooooooooo 5) A good résumé will not show employers how well you can organize information.

ooooooooo 1) personal information

ooooooooo 2) community activities

ooooooooo 3) résumé

ooooooooo 4) career objectives

ooooooooo 5) order

ooooooooo 6) extracurricular activities

ooooooooo 7) education

ooooooooo 8) references

ooooooooo 9) awards and honors

ooooooooo 10) employment experience

Explanations

a) the organizations and committees on whichyou served in your city or neighborhood

b) your name, address, and telephone numberc) where you workedd) activities outside of regular schoolworke) your career plansf) information about the person applying for a

jobg) things you have done that have been

recognized and awarded by othersh) where you went to schooli) the names and addresses of people who can

tell about how reliable you are, how well youcan do a job, etc.

j) the way in which you arrange items in arésumé



Chapter 3

MasteryTest A

page 2

Name Date Period

Part C Read the résumé items shown below. There is an error on each line of this résumé. Look for errors in spelling, capitalization, andpunctuation. Correct the errors by circling each one and writingthe correction on each line.

1) Jane K. jonson oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

2) 1312 Marlboro street oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

3) Baltimore, Maryland, 21213 oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

4) (202) 55-54325 ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

5) CAREER OBJECTIVE: To be a third grad teacher ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

6) eXPERIENCE: None oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

7) EDUCATION: Graduated from woodlawn Senior High School in June, 2001 ooooooooooooooooooooooooooooo


8) Attended Woodlawn Communty College for one year ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

9) Took night School courses in computer use ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

10) references: Mr. Robert Francis, pastor ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

11) North broadway Church ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

12) 31 north Broadway oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

13) baltimore, Maryland 21225 oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

14) Mr. david Jones, neighbor oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

15) 1316 marlboro Street oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

16) Baltmore, Maryland 21213 oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

17) Mr. Michael Williams teacher ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

18) Woodlawn Senior Hi School ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

19) 1415 Central Avnue oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

20) Baltimore, Maryland 212-02 oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo



Chapter 3

MasteryTest B

page 1

Name Date Period

Part A Match the terms in the first column with their explanations in the second column. Write the letters of your answers on the linesprovided before each term.

Terms


ooooooooo 1) résumé

ooooooooo 2) personal information

ooooooooo 3) career objectives

ooooooooo 4) education

ooooooooo 5) extracurricular activities

ooooooooo 6) community activities

ooooooooo 7) order

ooooooooo 8) employment experience


ooooooooo 10) awards and honors

oooooooooooooooo 1) Someone with work experience should list experience last.

oooooooooooooooo 2) The order of items on a résumé depends on your age, experience, and the job forwhich you are applying.

oooooooooooooooo 3) It is not a good idea to put your phone number on your résumé.

oooooooooooooooo 4) If you are applying for a job but have no experience, your résumé should listexperience first.

oooooooooooooooo 5) A résumé gives a clearer picture of you and your qualifications.

Explanations

a) your name, address, and telephone numberb) activities outside of regular schoolworkc) your career plansd) information about the person applying for a

jobe) things you have done that have been

recognized and awarded by othersf) the way in which you arrange items in a

résumég) the names and addresses of people who can

tell about how reliable you are, how well youcan do a job, etc.

h) the organizations and committees on whichyou served in your city or neighborhood

i) where you workedj) where you went to school



Chapter 3

MasteryTest B

page 2

Name Date Period

Part C Read the résumé items shown below. There is an error on each line of this résumé. Look for errors in spelling, capitalization, andpunctuation. Correct the errors by circling each one and writingthe correction on each line.

1) Jane K Jonson ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

2) 1312 marlboro Street oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

3) Baltimore Maryland, 21213 ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

4) (202) 5554325 oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

5) CAREER OBJECTIVE: To be a thrid grade teacher oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

6) EXPERENCE: None ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

7) eDUCATION: Graduated from Woodlawn Senior High School in June, 2001 ooooooooooooooooooooooooooooo


8) Attended Woodlawn community College for one year ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

9) Took nite school courses in computer use ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

10) REFERENCES: Mr Robert Francis, pastor oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

11) north Broadway Church oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

12) 31 North broadway ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

13) Baltimore, maryland 21225 oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

14) Mr. David Jones neighbor oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

15) 1316 Marlboro Streat oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

16) baltimore, Maryland 21213 oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

17) mr. Michael Williams, teacher ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

18) Woodlawn Senor High School ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

19) 1415 central Avenue oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

20) Baltimore Maryland 21202 ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo



Chapter 4

MasteryTest A

page 1

Name Date Period

Part A Write short answers to the questions below.

1) What are two reasons for preparing a fact sheet before you apply for a job?

oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo


2) Why is it a good idea to include things in the fact sheet that you think you know by heart?



3) If you are not sure how to spell a street name, what can you do?



4) Why is it important to update your fact sheet every time you apply for a job?



5) If your application is messy or incomplete, what might an employer think of you?



Part B Match the terms about job applications in the first column withtheir meaning in the second column.

Application Terms

ooooooooo 1) course


ooooooooo 3) experience

ooooooooo 4) company

ooooooooo 5) signature

Meanings

a) your written name

b) subject in which you majored in school

c) names of people who can tell what kind ofperson you are

d) jobs you have held

e) name of the business you worked for



Chapter 4

MasteryTest A

page 2

Name Date Period

Part C Listed below are items you might find on a job application. On theline below each item, write what kind of information you wouldsupply.

1) List last or present employer first


2) Nature of work done


3) Have you ever been employed by a similar concern?


4) Have you ever been employed by this company?


5) May we call your present employer?


6) Reason for leaving


7) Final rate of pay


8) In case of emergency notify


9) Position applied for


10) Kind of work desired




Chapter 4

MasteryTest B

page 1

Name Date Period


1) Why is it important to update your fact sheet?



2) Why do people need fact sheets?



3) Why is it important to put things on your fact sheet even though you know the information?



4) If you are not sure how to spell a street name, what can you do?



5) Why is it important that your job application be neat and filled out correctly?



Part B Match the term in the first column with its explanation in thesecond column. Write the letters of your answers on the linesprovided.

Terms


ooooooooo 2) experience

ooooooooo 3) company

ooooooooo 4) course

ooooooooo 5) signature

Explanations

a) the name of a place where you have worked

b) what you majored in when in school

c) your written name

d) names, positions, addresses, and phonenumbers of people who know you

e) the jobs you have worked



Chapter 4

MasteryTest B

page 2

Name Date Period

Part C Listed below are items you might find on a job application. On theline below each item, write what kind of information you wouldsupply.

1) May we call your present employer?


2) Final rate of pay


3) Position applied for


4) In case of emergency notify


5) Reason for leaving


6) Have you ever been employed by this company?


7) Nature of work done


8) List last or present employer first


9) Kind of work desired


10) Have you ever been employed by a similar concern?




Chapter 5

MasteryTest A

page 1

Name Date Period


1) Why is it a good idea to talk about your personal qualifications, especially if you have no jobexperience?



2) Why should you avoid slang and errors in grammar?



3) What three rules should you follow when you call about a job?



4) Why do you need a pencil and paper when you make your call?



5) What information should you write down and have with you when you call about a job?



Part B Read the following statements about telephone interviews. If thestatement is true, write True before the number of the statement. If the statement is not true, write False.

oooooooooooooooo 1) It is important to make a good impression when you call about a job.

oooooooooooooooo 2) Be prepared before you apply for a job by phone.

oooooooooooooooo 3) You should mention work experience if you have any.

oooooooooooooooo 4) Give a telephone number where you can be reached and where someone is present to take a clear message if you are not available.

oooooooooooooooo 5) It is a good idea to thank someone for interviewing you.



Chapter 5

MasteryTest A

page 2

Name Date Period

Part C Read the following telephone conversation. List five things theperson making the call did wrong. Write your answers on the lines provided under this conversation.

Operator: Good morning, Baker Construction Company. May I help you?

Dwayne: Let me talk to Ted.

Operator: I’m sorry sir, but there are two people here named Ted. Do you know his last name?

Dwayne: Stark.

Operator: Could I get your name please?

Dwayne: Dwayne.

Operator: Please hold while I transfer you to Mr. Stark’s secretary.

Secretary: Baker Construction, this is Donna. How can I help you?

Dwayne: I want a job.

Secretary: Mr. Stark has three jobs available. Which one would you like to apply for?

Dwayne: Construction or something. I don’t know for sure.

Secretary: You’ll need to talk to Mr. Stark then. He’s busy right now, can I have him call you?

Dwayne: Sure. (Hangs up.)

Mistakes that Dwayne made:








Chapter 5

MasteryTest B

page 1

Name Date Period


1) What information should you write down and have with you when you call about a job?



2) What three rules should you follow when you call about a job?



3) Why do you need a pencil and paper when you make your call?



4) Why is it a good idea to talk about your personal qualifications, especially if you have no jobexperience?



5) Why should you avoid slang and errors in grammar?




oooooooooooooooo 1) If you have work experience, you should not mention it in a telephone interview.

oooooooooooooooo 2) Never give your phone number during a telephone interview.

oooooooooooooooo 3) Making a good impression means using slang and poor grammar.

oooooooooooooooo 4) Saying “thank you” is not a good way to close a phone interview.

oooooooooooooooo 5) There is no need to prepare anything before a phone interview.



Chapter 5

MasteryTest B

page 2

Name Date Period

Part C Read the following telephone conversation. List five things theperson making the call did wrong. Write your answers on the linesprovided under this conversation.

Operator: Good morning. This is Midaro, Inc. May I help you?

Norma: Let me speak to Mr. Andkjsldkj.

Operator: I’m sorry. I didn’t understand the name of the person you asked for.

Norma: (Angrily) Ain’t I told you? Mr. Anderson.

Operator: Who shall I tell him is calling?

Norma: (Very annoyed) Norma Wilkens.

Operator: One moment, please.

Secretary: Mr. Anderson’s office. Ms. Wilkens, how can Mr. Anderson help you?

Norma: I want a job.

Secretary: Which job were you interested in?

Norma: I meant to write it down, but I forgetted. It had something to do with filing or something like that.

Secretary: Mr. Anderson is busy now. Could he call you back?

Norma: Yeah, sure. (Hangs up)

Mistakes that Norma made:








Chapter 6

MasteryTest A

page 1

Name Date Period

cleaners

time

washing

deodorant

clean

nails

Part A Write the word or words from the box that completes eachsentence below.

1) When you go to a job interview, everything about you should be oooooooooooooooooooooooooooooo .

2) If you plan to wear something that cannot be washed, allow oooooooooooooooooooooooooooooo for you to get it

from the oooooooooooooooooooooooooooooo .

3) Make sure that things that need oooooooooooooooooooooooooooooo are clean.

4) Be sure to use oooooooooooooooooooooooooooooo .

5) Clean and trim your oooooooooooooooooooooooooooooo .

Part B Read the following statements about job interviews. If thestatement is true, write True before the number of the statement. If the statement is not true, write False.

oooooooooooooooo 1) Deciding what you will wear is the last thing you should do when getting ready for an interview.

oooooooooooooooo 2) You should clean or shine your shoes before an interview.

oooooooooooooooo 3) Take a bath or shower before the interview.

oooooooooooooooo 4) You don’t have to brush your hair before the interview.

oooooooooooooooo 5) Use deodorant before the interview.



Chapter 6

MasteryTest A

page 2

Name Date Period

Appropriate for a Job Interview Not Appropriate for a Job Interview

Part C Below is a list of clothes, jewelry, and shoes. Some of these itemsare appropriate to wear to a job interview. Some are not. Placeeach item in the correct column below.

Part D Below are inappropriate things that someone said at an interview.Rewrite the sentences by correcting the errors you find.

1) Man, you guys got a cool place here.


2) I is Ken Jones.


3) You guys really gots some cool benefits.


4) We is both lookin’ for work.


5) Yeah, that’s OK with me.


sandalsshirt and tieschool ring

low-heeledpumps

six gold chains

team jacketundershirt as

outer wear

bra-type topblack tie shoessport coat



Chapter 6

MasteryTest B

page 1

Name Date Period

Part A Write the word or words from the box that completes eachsentence below.

1) If you plan to wear something to a job interview that cannot be washed, allow oooooooooooooooooooooooooooooo

for you to get it from the oooooooooooooooooooooooooooooo .

2) Everything about you should be oooooooooooooooooooooooooooooo .

3) Clean and trim your oooooooooooooooooooooooooooooo .

4) Be sure to use oooooooooooooooooooooooooooooo .

5) Make sure that things that need oooooooooooooooooooooooooooooo are clean.

Part B Read the following statements about job interviews. If thestatement is true, write True before the number of the statement. Ifthe statement is not true, write False.

oooooooooooooooo 1) You do not need to take a bath or shower before the interview.

oooooooooooooooo 2) Brush your hair before the interview.

oooooooooooooooo 3) Use deodorant before an interview only if you think you will need it.

oooooooooooooooo 4) It is not important to polish your shoes before an interview as long as the rest of youlooks clean.

oooooooooooooooo 5) Decide what you plan to wear for the interview by at least the night before.

washing

cleaners

time

clean

deodorant

nails



Chapter 6

MasteryTest B

page 2

Name Date Period

Part C Below is a list of clothes, jewelry, and shoes. Some of these itemsare appropriate to wear to a job interview. Some are not. Placeeach item in the correct column below.

Part D Below are inappropriate things that someone said at an interview.Rewrite the sentences by correcting the errors you find.

1) I is Cindy Johnson.


2) Yeah, that’s OK with me.


3) We is both lookin’ for work.


4) Man, you guys got a cool place here.


5) You guys really gots some cool benefits.


Appropriate for a Job Interview Not Appropriate for a Job Interview

shortsshirt and tiesix large rings

undershirt asouter wear

six gold chains

team jacketlow-heeled

pumps

bra-type topsweatersport coat

Part A Choose the word or words from the box that best completes eachsentence below. Write the correct word or words in the blanks.

1) The oooooooooooooooooooooooooooooo is filled out by everyone who works.

2) The money taken from your pay goes to the oooooooooooooooooooooooooooooo to pay part or all ofyour income tax.

3) If you are oooooooooooooooooooooooooooooo , you might have another allowance.

4) If your oooooooooooooooooooooooooooooo does not work, you may take an additional allowance.

5) How much you oooooooooooooooooooooooooooooo on a second job will determine if you can claim another allowance.

Part B Read the company rule below. Then look at the statements belowthis rule. Write True if the statement is true. Write False if thestatement is not true.

oooooooooooooooo 1) It is OK to use tobacco in certain areas at work.

oooooooooooooooo 2) You could be fired if you are caught three times using tobacco at work.

oooooooooooooooo 3) A warning is the only thing that can happen to you if you are caught smoking at work.

oooooooooooooooo 4) You are breaking a company rule when you use tobacco in your workplace.

oooooooooooooooo 5) If you are caught twice using tobacco at work, you will be fined.



Chapter 7

MasteryTest A

page 1

Name Date Period

married

W-4 form

spouse

Internal Revenue

Service

earn

The use of tobacco is not permitted anywhere on these premises. Anyemployee breaking this rule will be warned for the first offense, fined aday’s pay for the second offense, and terminated for a third offense.

Part C Below is a floor plan of a business. Study this floor plan, thenanswer the questions below.

1) What is between Workstation 1 and the Copying Room?


2) Which way would you go to get to the Manager’s Office from Workstation 2?


3) Which is closer to the supply room, Workstation 2 or Workstation 3?


4) What will people see first after coming off of the elevator?


5) Which two rooms are right next to the lavatories?


Part D Read the following statements. If the statement is true, write True before the number of the statement. If the statement is not true, write False.

oooooooooooooooo 1) Almost every company has some kind of employee evaluation.

oooooooooooooooo 2) Your attitude will not be considered on an evaluation.

oooooooooooooooo 3) The immediate supervisor often does the evaluation.

oooooooooooooooo 4) Knowing your job well can help you get a good evaluation.

oooooooooooooooo 5) Being late to work will not affect your evaluation.



Chapter 7

MasteryTest A

page 2

Name Date Period

Elevator

Workstation 2

Workstation 3

Manager’s Office

Women’s Lavatory

Wor

ksta

tion

1

Meeting Room

Cop

ying

R

oom Supply

RoomMen’s

Lavatory

Receptionist



Chapter 7

MasteryTest B

page 1

Name Date Period

Part A Choose the word or words from the box that best completes eachsentence below. Write the correct word or words in the blanks.

1) If you are oooooooooooooooooooooooooooooo , you might have another allowance.

2) If your oooooooooooooooooooooooooooooo does not work, you may take an additional allowance.

3) How much you oooooooooooooooooooooooooooooo on a second job will determine if you can claim another allowance.

4) The oooooooooooooooooooooooooooooo is filled out by everyone who works.

5) The money taken from your pay goes to the oooooooooooooooooooooooooooooo to pay part or all ofyour income tax.

Part B Read the company rule below. Then look at the statements belowthis rule. Write True if the statement is true. Write False if thestatement is not true.

oooooooooooooooo 1) It is not OK to use tobacco at work.

oooooooooooooooo 2) You could be fired if you are caught two times using tobacco at work.

oooooooooooooooo 3) If you are caught smoking at work, you will be warned for the first offense.

oooooooooooooooo 4) You are not breaking a company rule when you use tobacco in your workplace.

oooooooooooooooo 5) If you are caught three times using tobacco at work, you will be fined.

married

W-4 form

spouse

Internal Revenue

Service

earn

The use of tobacco is not permitted anywhere on these premises. Anyemployee breaking this rule will be warned for the first offense, fined aday’s pay for the second offense, and terminated for a third offense.



Chapter 7

MasteryTest B

page 2

Name Date Period

Part C Below is a floor plan of a business. Study this floor plan, thenanswer the questions below.

1) What is between Workstation 1 and the Copying Room?


2) Which way would you go to get to the Manager’s Office from Workstation 1?


3) Which is closer to the supply room, Workstation 2 or Workstation 1?


4) Which two rooms are right next to the lavatories?


5) What will people see first after coming off of the elevator?


Part D Read the following statements. If the statement is true, write True before the number of the statement. If the statement is not true, write False.

oooooooooooooooo 1) Knowing your job well can help you get a good evaluation.

oooooooooooooooo 2) Being late to work will not affect your evaluation.

oooooooooooooooo 3) Almost every company has some kind of employee evaluation.

oooooooooooooooo 4) Your attitude will not be considered on an evaluation.

oooooooooooooooo 5) The immediate supervisor often does the evaluation.

Elevator

Workstation 1

Workstation 2

CopyingRoom

Women’s Lavatory

Wor

ksta

tion

3

Meeting Room

Man

ager

’sO

ffice Supply

RoomMen’s

Lavatory

Receptionist

Part A Shown below is a time card. Fill in each blank of the time cardwith your own information as if you started work last Monday.

Part B Given below is a set of directions. Make a schedule for thesedirections using the lines below the directions.











Chapter 8

MasteryTest A

page 1

Name Date Period

Clyde Motorworks

EMPLOYEE TIME CARD

For Week Beginning ooooooooooooooooooooooooooooooooooooooooooooooo

Employee’s Name oooooooooooooooooooooooooooooooooooooooooooooooooo(print)

Social Security Number ooooooooooooooooooooooooooooooooooooooooooo

Employee’s Signature ooooooooooooooooooooooooooooooooooooooooooooo

1. Turn your computer off if you leave your desk for longer than fifteen minutes.

2. Make sure the ink ejector on your printer is off at the end of each day.

3. Dust your computer once each week.

4. Cover your computer and keyboard at the end of each day.

5. If your computer or printer need service, call 555-0294 at once.

Part C Study the work schedule below. Then decide if the statements underthe schedule are true or false. If the statement is true, write True inthe blank. If it is not true, write False.

oooooooooooooooo 1) The company staggers the time its employees arrive and leave work.

oooooooooooooooo 2) Ramon Diaz arrives earlier than anyone.

oooooooooooooooo 3) Donald Lee and Sally Kotsakis arrive at the same time.

oooooooooooooooo 4) Chin Lu Min will leave work a half an hour after Barbara Hopkins.

oooooooooooooooo 5) If the employees put in an 8 1/2 hour day, Andre Styles will leave at 5:00 P.M.

Part D Below are some oral directions you might be given on one of the first days on a job. Read these directions carefully. Then write the key words or ideas that will help you to remember these directions. Use the lines provided.








Chapter 8

MasteryTest A

page 2

Name Date Period

Work Schedule

“Remember that you must turn your computer on and get into the word processing program first. Onceyou’ve done that, click your mouse onto ‘Open Existing Files.’ Type in the name of the file you want andbring it up on the screen. Make your corrections, then hit the ‘Close’ button. A notice will appear on thescreen that asks if you wish to keep the corrections you made. Click the ‘Yes’ button with your mouse. Waituntil the corrections are saved, then close your file.”

Employee Starting Time

Diaz, Ramon 8:00 A.M.

Hopkins, Barbara 8:00 A.M.

Kotsakis, Sally 8:15 A.M.


Lee, Donald 8:15 A.M.

Min, Chin Lu 8:30 A.M.

Styles, Andre 8:30 A.M.



Chapter 8

MasteryTest B

page 1

Name Date Period

Part A Shown below is a time card. Fill in each blank of the time cardwith your own information as if you started work last Monday.

Part B Given below is a set of directions. Make a schedule for thesedirections using the lines below the directions.









The Hall Distribution Company

EMPLOYEE TIME CARD

For Week Beginning ooooooooooooooooooooooooooooooooooooooooooooooo

Employee’s Name oooooooooooooooooooooooooooooooooooooooooooooooooo(print)

Social Security Number ooooooooooooooooooooooooooooooooooooooooooo

Employee’s Signature ooooooooooooooooooooooooooooooooooooooooooooo

1. Dust your computer once every two weeks.

2. Cover your computer and keyboard at the end of each day.

3. Turn your computer off if you leave your desk for longer than twenty minutes.

4. Make sure the ink ejector on your printer is off at the end of each day.

5. If your computer or printer need service, call 555-0294 at once.

Part C Study the work schedule below. Then decide if the statements underthe schedule are true or false. If the statement is true, write True inthe blank. If it is not true, write False.

oooooooooooooooo 1) The company staggers the time its employees arrive and leave work.

oooooooooooooooo 2) Michael Johnson arrives earlier than anyone.

oooooooooooooooo 3) Li Wong and Kate Lacy arrive at the same time.

oooooooooooooooo 4) Ricardo Mendoza will leave work an hour after Jane Knopple.

oooooooooooooooo 5) If the employees put in an 8 1/2 hour day, Karen Hamilton will leave at 3:30 P.M.

Part D Below are some oral directions you might be given on one of the first days on a job. Read these directions carefully. Then write the key words or ideas that will help you to remember these directions. Use the lines provided.








Chapter 8

MasteryTest B

page 2

Name Date Period

“Every morning, as soon as you get to work, punch your time card and come to your workstation. Pull thework basket and sort the assignments into piles. One pile will be work that has to be copied; another pile willbe pages that have to be sent out on the fax machine; and a final pile will be any work about which you havequestions. Then see me about any work of which you are not sure.”

Work Schedule


Karen Hamilton 8:00 A.M.

Michael Johnson 8:00 A.M.

Jane Knopple 1:00 P.M.


Kate Lacy 1:00 P.M.

Ricardo Mendoza 3:00 P.M.

Li Wong 3:00 P.M.

Midterm Mastery Test


Chapters 1-8

MidtermMastery Test

page 1

Name Date Period

Part A Read the following statements. If the statement is true, write Truein the blank. If the statement is not true, write False.

oooooooooooooooo 1) Help-wanted ads are listed in the newspaper in alphabetical order.

oooooooooooooooo 2) The body of a business letter contains the address of the person to whom one is writing.

oooooooooooooooo 3) The personal information section on a résumé contains things like the person’s name and address.

oooooooooooooooo 4) “TX” is the post office abbreviation for Texas.

oooooooooooooooo 5) Your signature is your printed name.

oooooooooooooooo 6) You should know exactly which job you are calling about when applying for a job by telephone.

oooooooooooooooo 7) When you go for a job interview, you must have a businesslike appearance.

oooooooooooooooo 8) You should apply for a job even if the company is looking for someone with a lot of experience that you don’t have.

oooooooooooooooo 9) Your spouse is your husband or wife.

oooooooooooooooo 10) A time card helps an employer keep track of how much each worker earns per hour.

oooooooooooooooo 11) Fact sheets do not need to be updated.

oooooooooooooooo 12) Long, messy hair is fine for a job interview.

oooooooooooooooo 13) You and your clothes should be clean for a job interview.

oooooooooooooooo 14) A withholding on a W-4 form is money that the business for which you worksubtracts from your salary.

oooooooooooooooo 15) A floor plan can tell you how to get from one place to another in a building.



Chapters 1-8

MidtermMastery Test

page 2

Name Date Period

Part B Circle the letter of the correct answer.

1) The two forms of business letters are

a) block and indented form.

b) full block and modified block style.

c) formal and informal.

2) A good person to list as a reference is

a) your part-time employer.

b) your new minister whom you have never met.

c) your grandmother.

3) On a job application, fill in all blanks with

a) a good answer even it isn’t true.

b) the honest answers or N/A.

c) a really long answer.

4) When applying for a job by telephone, use

a) correct English.

b) slang.

c) whatever you want to.

5) Employment agencies

a) will not help you find a job.

b) never charge a fee for finding you a job.

c) can help you find a job.

6) You need to include the oooooooooooooooooooo on a business envelope.

a) date

b) return address

c) salutation

7) A work schedule tells employees

a) what days and hours they work.

b) what they earn per hour.

c) what machines they operate.

8) Where you were born is your

a) Social Security number.

b) place of birth.

c) reference.

9) An amount of money your companysubtracts from your paychecks to pay yourtaxes is a

a) deduction.

b) dependent.

c) withholding.

10) A promotion is a

a) raise in rank or position.

b) judgment of how well you do your job.

c) period of time to prove you can do a job.



Chapters 1-8

MidtermMastery Test

page 3

Name Date Period

Part C Write short answers to these questions.

1) How will knowing how to read the help-wanted ads help you to get a job?




2) What are the parts of a business letter?




3) Why is it important for an application and résumé to be error free?




4) Why do you fill out a W-4 form?




5) Why might an insurance company refuse to pay the medical bills of someone who did not wear

safety gear?






Chapters 1-8

MidtermMastery Test

page 4

Name Date Period

Part D Write a short paragraph to answer each question below.

1) What things should determine the order of a résumé? Explain your answer.





2) What kinds of things should a person do to get a good start on a job?





3) How can your attitude during a job interview determine if you get the job?





4) On what things do most companies judge employees for a job evaluation?





5) What can you do to help remember when and how to do important tasks on the job?







Part A Read this entry from a trade manual. Then answer the questionsbelow the entry.

1) What are these directions for? ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

2) What is the name of the computer with which you would use these directions? ooooooooooooooooooooooooooooo

3) What is the Communication Center? ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

4) Where should the user begin? ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

5) How does the user get into Step One? ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

Part B Read the index below. Then read the following statements aboutthe index. If the statement is true, write True. If the statement is not true, write False.

Computer keyboards, 55–61Computer monitors, 55–61Computers, 48–64

kinds of, 49–52makers of, 53–54technology used, 55–61uses for, 62–64

oooooooooooooooo 1) The entire section on computers begins on page 55.

oooooooooooooooo 2) Kinds of computers can be found on pages 49–52.

oooooooooooooooo 3) Pages 62–64 cover technology used in computers.

oooooooooooooooo 4) If you wanted to know who makes computers, you would look on pages 53–54.

oooooooooooooooo 5) There are three major headings in this section of the index.

Chapter 9

MasteryTest A

page 1

Name Date Period

The Communication Center of the Morris Computer

The Communication Center will show the user how to use this computer and the preinstalled software. Aseries of directions gets the user through the steps of learning how to use this computer. The user shouldbegin with Step One. To do that, click on “Communication Center” and then click on Step One.


Part C Below is a chart that lists prices of different models of computers.Study the chart, then answer the questions below.

1) Which computer costs the most?


2) How many models of computers are listed?


3) What three kinds of prices are listed for each model?


4) You are interested in buying the 450-COM. What would it cost with the printer? What would it costwith software and the printer?


5) You need to buy a new computer. Your company will allow you to buy one for $2,000 or less. Youneed to have a printer and software. Which computers could you buy from the chart above?


Part D Match the abbreviation in the first column with the correctmeaning in the second column. Write the letter of the correctmeaning in the space next to the number of the abbreviation.

Abbreviation

ooooooooo 1) lg.

ooooooooo 2) wh.

ooooooooo 3) doz.

ooooooooo 4) st.

ooooooooo 5) med.

Chapter 9

MasteryTest A

page 2

Name Date Period

Model Basic Package Printer Included Software/Printer Included

250-COM $1,550 $1,750 $1,900

350-COM $1,650 $1,850 $2,000

450-COM $1,750 $1,950 $2,100

550-COM $1,850 $2,050 $2,200

Meaning

a) medium

b) dozen

c) steel

d) large

e) white



Part A Below is an article about a new product from a trade manual.Read this article. Then answer the following questions.

1) What company makes this drill? oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

2) What size is this drill? ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

3) What does the contoured rear surface do? ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

4) Is the motor of this drill larger or smaller than the previous drill? ooooooooooooooooooooooooooooooooooooooooooooooo

5) Why is this drill’s handle good? ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

Part B Read the index below. Then read the following statements aboutthe index. If the statement is true, write True. If the statement is not true, write False.

Aerobic exercise, 70–71Anaerobic exercise, 70–71Exercise, 67–80

aerobic vs. anaerobic, 70–71amount of, 72–73calorie intake and, 67–68time for, 68–69

oooooooooooooooo 1) The entire section on exercise begins on page 67.

oooooooooooooooo 2) Calorie intake and exercise can be found on pages 67–80.

oooooooooooooooo 3) Pages 70–71 deal with aerobic and anaerobic exercise.

oooooooooooooooo 4) If you wanted to find out about the amount of exercise you need, you would look on page 70.

oooooooooooooooo 5) There are six major headings in this section of the index.

Chapter 9

MasteryTest B

page 1

Name Date Period

New Drill

Laurel and Company has a new 3/80 drill that is a new idea in power tools. It has been redesigned and willdeliver comfort, performance, and versatility for years. The motor is smaller but provides as much power asconventional drills and uses less electricity. In our test, the handle provided an excellent balance for the drill,and the contoured rear surface made drilling easier and more accurate.



Part C Shown below is a graph called a pie graph because it is shaped like a pie. Answer the questions about this pie graph.

Chesterfield and Laird 2001–2002 Absentee Rate

Part D Match the abbreviation in the first column with the correctmeaning in the second column. Write the letter of the correctmeaning in the space next to the number of the abbreviation.

Abbreviation

ooooooooo 1) wh.

ooooooooo 2) st.

ooooooooo 3) med.

ooooooooo 4) lg.

ooooooooo 5) doz.

Chapter 9

MasteryTest B

page 2

Name Date Period

1) What is responsible for the most absences atChesterfield and Laird?

ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

2) How much time does this chart cover?


3) What percentage of absenteeism is unexcused?


4) How much absenteeism occurred because a personstayed home with a sick family member?


5) What percentage of absenteeism was caused byemployees who took care of personal business?


Illness ofFamily

Member15%

PersonalBusiness

12%

UnexcusedAbsences

8%

PersonalIllness65%

Meaning

a) white

b) large

c) steel

d) dozen

e) medium



Part A Robert George (who lives at 4550 South River Drive, Memphis,Tennessee 38101) bought the following items from Concord OfficeFurniture:

1 desk chair (item # 225) at $65.952 office chairs (item # 480) at $55.85 each1 two-part desk (item # 322) at $450.00

The sales tax for these items will be $51.78. Write a sales slip forthis sale. Use the form given below.

Chapter 10

MasteryTest A

page 1

Name Date Period

Concord Office Furniture225 Main StreetHouston, TX 77013

Date: oooooooooooooooooooooo

Sold to: ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

Address: ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

City, State ZIP: oooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

How Many Item # Description Unit Price Amount

Subtotal

Sales Tax

Total



Part B Below is some information about Concord Office Furniture’ssupply of desk chairs. Study this information. Then answer the following questions.

1) How many chairs were in stock at the start of business on January 29?


2) How many chairs were sent to the Austin Store?


3) How many chairs were in stock at the end of business on January 29?


4) How many chairs were sent to the Oak Street Store?


5) Below what number of chairs should more chairs be reordered?


Part C Read the following statements. If the statement is true, write True before the number of the statement. If the statement is not true, write False.

oooooooooooooooo 1) A catalog is a listing of items that are for sale.

oooooooooooooooo 2) Only employees use catalogs.

oooooooooooooooo 3) It is not necessary to put the item number in an order letter.

oooooooooooooooo 4) The billing and shipping addresses on an order letter are where you would like to have the merchandise shipped and who will be billed.

oooooooooooooooo 5) If a follow-up letter is not correct, the problem with the order still may not be fixed.

Chapter 10

MasteryTest A

page 2

Name Date Period

Item: desk chairs Reorder below 50 chairs1/29 In stock—456 chairs1/29 to Lake Store—62 chairs

Remainder—394 chairsto Austin Store—35 chairsRemainder—359 chairs

1/30 to Oak Street Store—68 chairsRemainder—291 chairsto Main Street Store—95 chairsRemainder—196 chairs



Part A The Phillips Racquet Company (located at 5726 Lorraine Drive,Memphis, Tennessee 38024) bought the following items from Y. Little and Company:

4 reams of computer paper (item #880) at $10.52 each3 boxes of standard-size staples (item #9204) at $2.27 each6 boxes of 8 1/2 3 110 file folders (item #1265) at $23.57 each

The sales tax for these items will be $14.27. Write a sales slip for this sale.Use the form given below.

Chapter 10

MasteryTest B

page 1

Name Date Period

Y. Little and Company14 South StreetMemphis, Tennessee 38101

Date: oooooooooooooooooooooo

Sold to: oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

Address: oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

City, State ZIP: ooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

How Many Item # Description Unit Price Amount

Subtotal

Sales tax

Total



Part B Below is some information about Y. Little’s stock of tape. Study this information. Then answer the following questions.

1) How many boxes of cellophane tape were in stock at the start of business on August 29?


2) How many boxes of tape were sent to the Fine Street Store?


3) How many boxes of cellophane tape were in stock at the end of business on August 29?


4) How many boxes of tape were sent to the Opera Store?


5) Below what number of boxes should the store reorder?


Part C Read the following statements. If the statement is true, write True before the number of the statement. If the statement is not true, write False.

oooooooooooooooo 1) A catalog is used to keep inventory.

oooooooooooooooo 2) Customers can use a catalog to order merchandise.

oooooooooooooooo 3) An order letter should include the shipping address and the item number, butnothing else.

oooooooooooooooo 4) An order letter should have all of the correct information so that there will be nomistakes with the order.

oooooooooooooooo 5) It is not necessary for a follow-up letter to be perfect.

Chapter 10

MasteryTest B

page 2

Name Date Period

Item: cellophane tape Reorder below 50 dz. boxes8/29 In stock—2,162 boxes8/29 to Opera Store—425 boxes

Remainder—1,737 boxesto Fine St. Store—345 boxesRemainder—1,392 boxes

8/30 to Plaza Store—592 boxesRemainder—800 boxesto Main Store—525 boxesRemainder—275 boxes



Part A The words in these five statements about communicating on the job are scrambled. Rewrite each statement correctly.

1) try be always helpful polite and to


2) said carefully what to to listen is you being


3) accurate take and complete messages


4) let first hang up customers always


5) feel make care her the or about customer you him really like


Part B Read the following telephone call. Then use the space below it to write the message that you would give to Mr. Neally.

You: Jupiter Toy Company. Leslie Ryan speaking.Ms. Kawashi: Ms. Ryan, this is Mae Kawashi. I’d like to speak to Ken Neally, please.You: I’m sorry Ms. Kawashi, but Mr. Neally is calling on a client. May I

take a message?Ms. Kawashi: Yes. It is urgent that I speak with him by three o’clock this

afternoon. Please ask him to call me before that time at 555-3938.






Part C Listed below are the four things that you should do when transferring acall. Put them in the right order by numbering the blanks.

ooooooooo Stay with callers until they have been transferred to the right person.

ooooooooo Explain why you are transferring the call.

ooooooooo Give the caller the name and extension of the person to whom you are transferring the call.

ooooooooo Use the correct method for transferring a call.

Chapter 11

MasteryTest A

page 1

Name Date Period



Part D Read the following discussion that took place at a meeting. Write the notes you would take from that discussion in order to write minutes. Write your notes on the lines provided after the discussion.

Ms. Hernandez: Our customers have been complaining that some oftheir orders have been late. The shipping departmenttold me that there are too many orders coming in latelyand not enough workers to ship them.

Mr. Willis: How about hiring some more workers?Ms. Thompson: I don’t think that would work. This is our busiest time of

year. If we could just get through these next few months,workloads will go back to normal.

Ms. Hernandez: I suggest we use workers from a temporary agency. Thatway we can meet the temporary workload and not haveto hire new staff.

Mr. Willis: That sounds good. I second that motion.Ms. Thompson: As long as we can find a dependable agency, I’m in favor.Ms. Hernandez: Good. I will have the personnel department look into it

immediately.






Part E On another sheet of paper, write the body of a letter to a customer.The customer wants to know how much your company has testedproduct number 220, a flashlight. This product has been tested forwater resistance, safety, and durability. The flashlight has a fiveyear guarantee.

Chapter 11

MasteryTest A

page 2

Name Date Period



Part A The words in these five statements about communicating on the job are scrambled. Rewrite each statement correctly.

1) accurate take and complete messages


2) let first hang up customers always


3) feel make care her the or about customer you him really like


4) try be always helpful polite and to


5) said carefully what to to listen is you being


Part B Read the following telephone call. Then use the space below it to write the message that you would give to Mrs. Moreno.

You: Kelly Insurance Company, may I help you?Mr. Simmons: Hello, this is Ted Simmons. Can I speak to Mrs. Moreno?You: I’m sorry Mr. Simmons, Mrs. Moreno is on the phone. Can I take

a message for her?Mr. Simmons: Yes. I would like to speak to her by the end of the day about a

meeting tomorrow. Please have her call me—it’s very urgent. My number is 555-2212.





Part C Listed below are the four things that you should do when transferring a call. Put them in the right order by numbering the blanks.

ooooooooo Give the caller the name and extension of the person to whom you are transferring the call.

ooooooooo Explain why you are transferring the call.

ooooooooo Stay with callers until they have been transferred to the right person.

ooooooooo Use the correct method for transferring a call.

Chapter 11

MasteryTest B

page 1

Name Date Period



Part D Read the following discussion that took place at a meeting. Write the notes you would take from that discussion in order to write minutes. Write your notes on the lines provided after the discussion.

Ms. Rogers: I think we need to change the hours that this store stays open.Mr. Glen: Why would you say that? We’ve had the same hours for

twenty years.Ms. Rogers: We do almost no business from nine in the morning until

ten in the morning; however, on Thursday, Friday, andSaturday evenings we almost have to push customers out ateight o’clock, our closing time. I think we should open atten A.M. every morning and close at nine P.M. on Thursday,Friday, and Saturday nights.

Ms. Adams: We are going to have a lot of our people complaining aboutthat extra hour on those three nights.

Mr. Glen: That’s true. How can we be sure that staying open later willbe to our advantage?

Mr. Howard: Why don’t we try those hours for two or three weeks and see?Ms. Adams: That seems fair. I make a motion that we open at ten A.M.

daily and stay open until nine P.M. on Thursday, Friday, andSaturday for a period of three weeks. Then we can decide ifthere is any improvement in sales.

Ms. Rogers: I second that motion.






Part E On another sheet of paper, write the body of a letter to a customer.The customer has asked if a watch that your company makes iswaterproof. The watch, item number 220, is waterproof to onehundred feet.

Chapter 11

MasteryTest B

page 2

Name Date Period



Part A Answer the questions below.

1) What are two reasons why people go to college?


2) What are two kinds of college degrees?


3) What is an undergraduate degree?


4) How can getting additional training help you to get ahead at your job?


5) What do you need to do to get additional training?


Part B Read the words in the box below. Choose the correct word tocomplete each sentence. Write your answers in the blanks.

1) The name of a course is called the course ooooooooooooooooooooooooooooooooo .

2) The course ooooooooooooooooooooooooooooooooo shows that it is different from all other courses.

3) A course ooooooooooooooooooooooooooooooooo is one of several class offerings of the same course.

4) A course ooooooooooooooooooooooooooooooooo is an explanation of what is taught in the course.

5) The ooooooooooooooooooooooooooooooooo desired is the degree program a student is working to complete.

Chapter 12

MasteryTest A

page 1

Name Date Period

section

description

number

title

degree



Part C Read the statements below about taking a test. If the statement is true, write True before the number of the statement. If thestatement is not true, write False.

oooooooooooooooo 1) Reading a question incorrectly can cause you to get the question wrong.

oooooooooooooooo 2) Don’t ask questions in class.

oooooooooooooooo 3) Look through all of the test before starting.

oooooooooooooooo 4) If you are not sure of a question, skip it and go on.

oooooooooooooooo 5) Concentrate on the parts of the test that are worth the most points.

Part D Answer the questions below about taking a test.

1) What are three things you can do to make sure that you know the material on which you arebeing tested?



2) Which kinds of questions usually take the least amount of time to answer?



3) If you are unsure of a question and you know that you will not be penalized for leaving the answerblank, what should you do?



4) What are three things you should be sure to do when using a preprinted answer sheet?



5) When should you change an answer?



Chapter 12

MasteryTest A

page 2

Name Date Period



Part A Answer the questions below.

1) What do you need to do to get additional training?


2) What is an undergraduate degree?


3) How can getting additional training help you to get ahead at your job?


4) What are two kinds of college degrees?


5) What are two reasons why people go to college?


Part B Read the words in the box below. Choose the correct word tocomplete each sentence. Write your answers in the blanks.

1) A course ooooooooooooooooooooooooooooooooo is an explanation of what is taught in the course.

2) A course ooooooooooooooooooooooooooooooooo is one of several class offerings of the same course.

3) The name of a course is called the course ooooooooooooooooooooooooooooooooo .

4) The ooooooooooooooooooooooooooooooooo desired is the degree program a student is working to complete.

5) The course ooooooooooooooooooooooooooooooooo shows that it is different from all other courses.

Chapter 12

MasteryTest B

page 1

Name Date Period

number

description

title

section

degree



Part C Read the statements below about taking a test. If the statement is true, write True before the number of the statement. If thestatement is not true, write False.

oooooooooooooooo 1) Reading a question correctly improves your chances of getting a question right.

oooooooooooooooo 2) Asking questions in class can help you to understand things you may be tested on.

oooooooooooooooo 3) Don’t look through a test before starting.

oooooooooooooooo 4) If you are unsure of the answer to a question, always take a guess.

oooooooooooooooo 5) Concentrate on the parts of the test that are worth the least points.

Part D Answer the questions below about taking a test.

1) What are three things you should be sure to do when using a preprinted answer sheet?



2) When should you change an answer?



3) What are three things you can do to make sure that you know the material on which you arebeing tested?



4) If you are unsure of a question and you know that you will not be penalized for leaving the answerblank, what should you do?



5) Which kinds of questions usually take the least amount of time to answer?



Chapter 12

MasteryTest B

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Name Date Period



Part A Read each statement below. If the statement is true, write True inthe blank. If the statement is not true, write False.

oooooooooooooooo 1) Health insurance will help you pay for such things as operations, doctor bills, orhospital visits.

oooooooooooooooo 2) If you incorrectly fill out an application for health insurance, you might not be able tocollect the insurance when you need it.

oooooooooooooooo 3) If your spouse does not have health insurance, it is possible that your spouse could getcoverage under your health insurance plan.

oooooooooooooooo 4) You do not need to fill out an application to get health insurance.

oooooooooooooooo 5) Group insurance is insurance purchased for a large group of people.

Part B Read the words listed in the box below. Choose the correct word orwords to complete each sentence. Write the word on the blank.

1) The name of the employed person who has the insurance is the ooooooooooooooooooooooooooooooooo or

ooooooooooooooooooooooooooooooooo .

2) The question, “Do you have other health insurance ooooooooooooooooooooooooooooooooo ?” means that you needto mention if you have other medical insurance.

3) The ooooooooooooooooooooooooooooooooo is the person being treated for an injury or illness.

4) The question, “Was the condition related to patient’s ooooooooooooooooooooooooooooooooo ?” is asked to find outif an illness or injury had anything to do with the person’s job.

5) Health ooooooooooooooooooooooooooooooooo can help you pay for medical bills.

Chapter 13

MasteryTest A

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employee

patient

insuree

employment

coverage

insurance



Part C On the lines below, answer each question about workers’compensation.

1) What is workers’ compensation?


2) Why are employers required to have workers’ compensation insurance?


3) Who decides whether someone is entitled to workers’ compensation benefits?


4) Write one item that is asked for on a workers’ compensation application.


5) How does workers’ compensation help a worker who has been hurt?


Part D Match each term with its meaning. Write the letter of the meaningnext to the matching term.

Term Meaning

ooooooooo 1) witness a) scheduled period of work or duty

ooooooooo 2) safety equipment b) boss

ooooooooo 3) shift c) protective gear required on some jobs

ooooooooo 4) supervisor d) someone who has seen an accident and can tell what happened

ooooooooo 5) accident report e) form that an employee must fill out when injured on the job

Chapter 13

MasteryTest A

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Part A Read the following statements. If the statement is true, write True before the number of the statement. If the statement is nottrue, write False.

oooooooooooooooo 1) Health insurance will help pay for things such as cars, clothing, and entertainment.

oooooooooooooooo 2) Filling out an application for health insurance incorrectly is OK.

oooooooooooooooo 3) You must fill out an application to get health insurance.

oooooooooooooooo 4) If your spouse does not have health insurance, your spouse cannot be covered underyour health insurance.

oooooooooooooooo 5) Group insurance is insurance for your car.

Part B Read the words listed in the box below. Choose the correct word orwords to complete each sentence. Write the word on the blank.

1) Health ooooooooooooooooooooooooooooooooo can help you pay for medical bills.

2) The question, “Was the condition related to patient’s ooooooooooooooooooooooooooooooooo ?” is asked to find outif an illness or injury had anything to do with the person’s job.

3) The ooooooooooooooooooooooooooooooooo is the person being treated for an injury or illness.

4) The question, “Do you have other health insurance ooooooooooooooooooooooooooooooooo ?” means that you needto mention if you have other medical insurance.

5) The name of the employed person who has the insurance is the ooooooooooooooooooooooooooooooooo or

ooooooooooooooooooooooooooooooooo .

Chapter 13

MasteryTest B

page 1

Name Date Period

employment

patient

insuree

employee

coverage

insurance



Part C On the lines below, answer each question about workers’compensation.

1) How does workers’ compensation help a worker who has been hurt?


2) What is workers’ compensation?


3) Why are employers required to have workers’ compensation insurance?


4) Who decides whether someone is entitled to workers’ compensation benefits?


5) Write one item that is asked for on a workers’ compensation application.


Part D Match each term with its meaning. Write the letter of the meaningnext to the matching term.

Term Meaning

ooooooooo 1) shift a) protective gear required on some jobs

ooooooooo 2) witness b) form that an employee must fill out when injured on the job

ooooooooo 3) safety equipment c) scheduled period of work or duty

ooooooooo 4) accident report d) boss

ooooooooo 5) supervisor e) someone who has seen an accident and can tell what happened

Chapter 13

MasteryTest B

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Part A Fill in the blanks in the following statements.

1) You should know ooooooooooooooooooooooo ooooooooooooooooooooooo a report is being written and ooooooooooooooooooooooo

the report will be ooooooooooooooooooooooo .

2) You should know ooooooooooooooooooooooo the report is being written in order to write a report.

3) It is important to know how ooooooooooooooooooooooo the report should cover.

4) You should prepare an ooooooooooooooooooooooo plan after answering these questions.

5) An action plan should have ooooooooooooooooooooooo parts.

Part B Read the situation below, then answer the questions that follow.

1) What is the purpose of this report?


2) How could you get the information needed for your report?


3) What kind of schedule should you make?


4) Because you have only two weeks to write this report, you might need some help. Who might you ask?


5) How would an action plan help you with this report?


Chapter 14

MasteryTest A

page 1

Name Date Period

Your company has made a new kind of deskchair that should be the most comfortable chairon the market. Before the chair is produced inlarge numbers, the president wants to makesure the chair really is a good product. She hasasked you to give her a written report in twoweeks on what you learn.



Part C Rewrite items from the outline below in a logical order. Use the space provided below.

IV. RecommendationsA. Interpretation of survey dataB. Need for informationIII. Conclusions1. Customer complaintsI. IntroductionB. Irregularities in data2. Seriousness of complaintsA. PurposeB. Redesign shoesII. ExplanationA. Discontinue manufacture

Part D Fill in the blanks in the following statements.

1) A suggestion in a report about what action to take is a ooooooooooooooooooooooo .

2) A final, logical judgment made in a report is a ooooooooooooooooooooooo .

3) Be ooooooooooooooooooooooo and dress in a ooooooooooooooooooooooo way for an oral report.

4) Your oral report should ooooooooooooooooooooooo briefly what you have included in your

ooooooooooooooooooooooo report.

5) When you give an oral report, be ooooooooooooooooooooooo about what you are saying.

Chapter 14

MasteryTest A

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Part A Fill in the blanks in the following statements.

1) In order to write a report, you should know ooooooooooooooooooooooo the report is being written.

2) You should also know ooooooooooooooooooooooo ooooooooooooooooooooooo it is being written and ooooooooooooooooooooooo

the report will be ooooooooooooooooooooooo .

3) It is important to know how ooooooooooooooooooooooo the report should cover.

4) After answering these questions, you should prepare an ooooooooooooooooooooooo plan.

5) An action plan should have ooooooooooooooooooooooo parts.

Part B Read the situation below, then answer the questions that follow.

1) What is the purpose of this report?


2) How could you get the information needed for your report?


3) What kind of schedule should you make?


4) Because you have only a month to write this report, you might need some help. Who might you ask?


5) How would an action plan help you with this report?


Chapter 14

MasteryTest B

page 1

Name Date Period

You work for a chain of laundries that specializein cleaning restaurant linens. Mr. Brown, a vicepresident in your company, has suggestedopening another branch in Daytona Beach,Florida. He wants to know if opening a branch in Florida is a good idea. He wants the report ina month.



Part C Rewrite items from the outline below in a logical order. Use the space provided below.

III. ConclusionsA. Interpretation of survey dataB. Need for information1. Number of complaintsI. Introduction2. Nature of complaintsIV. RecommendationsA. PurposeB. Redesign garmentB. Irregularities in dataII. ExplanationA. Discontinue manufacture

Part D Fill in the blanks in the following statements.

1) A ooooooooooooooooooooooo is a final, logical judgment made in a report.

2) A ooooooooooooooooooooooo is a suggestion in a report about what action to take.

3) Your oral report should ooooooooooooooooooooooo briefly what you have included in your

ooooooooooooooooooooooo report.

4) When you give an oral report, be ooooooooooooooooooooooo about what you are saying.

5) Be ooooooooooooooooooooooo and dress in a ooooooooooooooooooooooo way for an oral report.

Chapter 14

MasteryTest B

page 2

Name Date Period



Part A Shown below is a list of rates for a hotel. Study these ratescarefully. Then answer the following questions.

1) Where is this hotel located?


2) How much would it cost for a double room with two queen-sized beds?


3) Which is the least expensive room for one person?


4) How much more would it cost to stay in a single room with a queen-sized bed than a single roomwith a double bed?


5) On a business trip, you will share a room with a coworker for a day, then stay in your own room for twodays. What is the cheapest way to do this if you stay at the Summertime Inn? How much will it cost?


Part B Match the schedule abbreviations in the first column with thewords they stand for in the second column.

Abbreviations

ooooooooo 1) CT

ooooooooo 2) a

ooooooooo 3) ar or arr

ooooooooo 4) ETA

ooooooooo 5) SA

Chapter 15

MasteryTest A

page 1

Name Date Period

The Summertime Inn554 Park Drive

Cleveland, Ohio 44102RatesSingle room, double bed $55.00 per daySingle room, queen-sized bed $65.00 per dayDouble room, two $75.00 per day

queen-sized beds

Words

a) A.M.

b) Saturday

c) arrives at

d) estimated time of arrival

e) central time



Part C Read the following list. Choose the items that someone couldinclude on an expense account form for a business trip. Write Yes or No next to each item.

oooooooooooooooo 1) lunch

oooooooooooooooo 2) dinner for a customer

oooooooooooooooo 3) a movie

oooooooooooooooo 4) taxi fare

oooooooooooooooo 5) a gift for a friend

oooooooooooooooo 6) parking

oooooooooooooooo 7) a new music CD

oooooooooooooooo 8) plane ticket

oooooooooooooooo 9) hotel room

oooooooooooooooo 10) new clothes

Part D Read the statements below. If the statement is true, write True. If the statement is not true, write False.

oooooooooooooooo 1) Reading professional journals will help you keep up-to-date and increase your chancesof getting ahead.

oooooooooooooooo 2) You should read any journal from any profession.

oooooooooooooooo 3) There are some journals that deal with business in general.

oooooooooooooooo 4) There are some journals that deal with specific businesses.

oooooooooooooooo 5) Just keep journals in your desk to impress people. You don’t have to read them.

Chapter 15

MasteryTest A

page 2

Name Date Period



Part A Shown below is a list of rates for a hotel. Study these ratescarefully. Then answer the following questions.

1) Where is this hotel located?


2) How much would it cost for a double room with two queen-sized beds?


3) Which is the least expensive room for one person?


4) How much more would it cost to stay in a single room with a queen-sized bed than a single roomwith a double bed?


5) On a business trip, you will share a room with a coworker for a day, then stay in your own room for twodays. What is the cheapest way to do this if you stay at the Plaza Luxury Hotel? How much will it cost?


Part B Match the schedule abbreviations in the first column with thewords they stand for in the second column.

Abbreviations

ooooooooo 1) ETA

ooooooooo 2) a

ooooooooo 3) CT

ooooooooo 4) SA

ooooooooo 5) ar or arr

Chapter 15

MasteryTest B

page 1

Name Date Period

The Plaza Luxury Hotel2839 State Street

Chicago, Illinois 60625RatesSingle room, double bed $158.00 per daySingle room, queen-sized bed $172.00 per dayDouble room, two $205.00 per day

queen-sized beds

Words

a) estimated time of arrival

b) arrives at

c) central time

d) A.M.

e) Saturday



Part C Read the following list. Choose the items that someone couldinclude on an expense account form for a business trip. Write Yes or No next to each item.

oooooooooooooooo 1) dinner for a customer

oooooooooooooooo 2) bus fare

oooooooooooooooo 3) rental car

oooooooooooooooo 4) a movie

oooooooooooooooo 5) a new music CD

oooooooooooooooo 6) dinner

oooooooooooooooo 7) parking

oooooooooooooooo 8) a gift for a friend

oooooooooooooooo 9) new clothes

oooooooooooooooo 10) hotel room

Part D Read the statements below. If the statement is true, write True. If the statement is not true, write False.

oooooooooooooooo 1) Reading professional journals will not help you keep up-to-date and will decrease yourchances of getting ahead.

oooooooooooooooo 2) You should read professional journals from your profession or ones about business ingeneral.

oooooooooooooooo 3) There are not journals that deal with business in general.

oooooooooooooooo 4) You should read professional journals to get ahead, not to impress people.

oooooooooooooooo 5) There are some journals that deal with specific businesses.

Chapter 15

MasteryTest B

page 2

Name Date Period

Final Mastery Test


Part A Read the following statements. If the statement is true, write True in the blank. If the statement is not true, write False.

oooooooooooooooo 1) Being able to read the employment section of the classified ads should help youget a job.

oooooooooooooooo 2) You should include your grade in physical education when you apply for the job ofoffice manager.

oooooooooooooooo 3) You should list your best friend’s name in your résumé.

oooooooooooooooo 4) Do your best to avoid errors on a job application.

oooooooooooooooo 5) Services from employment agencies and job placement offices are always free.

oooooooooooooooo 6) When you go to a job interview, wear a lot of jewelry to impress the person who willinterview you.

oooooooooooooooo 7) Company rules are sometimes decided by state and federal laws.

oooooooooooooooo 8) When you are given oral instructions, it is a good idea to take notes.

oooooooooooooooo 9) Trade manuals often discuss player trades among basketball teams.

oooooooooooooooo 10) A sales slip is written as a service to the customer only.

oooooooooooooooo 11) When you answer a business phone, pick up on the first or second ring.

oooooooooooooooo 12) You should budget your time when you take a test.

oooooooooooooooo 13) People who see an accident are called dependents.

oooooooooooooooo 14) An oral report can be a summary of a written report.

oooooooooooooooo 15) The post office abbreviation for the state of California is CA.

Chapters 1-15

FinalMastery Test

page 1

Name Date Period

Final Mastery Test


Part B Circle the letter of the correct answer.

1) The help-wanted ad phrase “f/t pos beg 9/1”means

a) full-time position beginning September 1.

b) free-time position beginning September 1.

c) fun-time position beginning September 1.

2) The parts of a full block style letter are

a) indented.

b) free of a salutation.

c) all against the left-hand margin.

3) You would probably be qualified for a job as asecretary if

a) you have no office experience.

b) you have two years of experience doinggeneral office tasks.

c) you have experience as a cook.

4) When you are asked to give references, youshould give

a) people who know you well and can tellyou good you would be at that job.

b) your new minister whom you have nevermet.

c) your grandmother.

5) When you have no job experience, talk about

a) how good you are at sports.

b) your lack of qualifications.

c) your personal qualifications.

Chapters 1-15

FinalMastery Test

page 2

Name Date Period

6) A person being interviewed for a job should

a) use slang.

b) have a positive attitude.

c) expect to be treated badly.

7) Understanding company regulations can

a) cause trouble for you.

b) help you keep your job.

c) cause you to get a bad evaluation.

8) A time card tells

a) when an employee arrives and leaves the job.

b) who is the most skilled worker.

c) who your friends are at work.

9) The index of a book has

a) pages on which you can find certaininformation.

b) where Chapter 2 is.

c) the name of the author.

10) Accurate inventory records help a business

a) sell their products.

b) keep workers safe.

c) keep inventory in stock.

Final Mastery Test


11) A telephone message should include

a) your name and phone number.

b) the name and number of the personcalling.

c) the number of the person being called.

12) A college course title is the

a) number of the course.

b) name of the teacher.

c) name of the course.

13) Health insurance usually pays for

a) food and clothing.

b) bus fare to the doctor’s office.

c) doctor and hospital bills.

14) You should proofread a written report sothat

a) it is error free.

b) you don’t have to make changes.

c) you will be able to send it to your sister.

15) When taking minutes for a meeting, include

a) the entire agenda.

b) any motions, seconds, or resolutions.

c) every word people say and in their exactwords.

Chapters 1-15

FinalMastery Test

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Name Date Period

16) A raise in rank or position is a

a) dependent.

b) withholding.

c) promotion.

17) The cost of one item on a sales slip is the

a) subtotal.

b) item number.

c) unit cost.

18) Official notes at a meeting are called

a) motions.

b) minutes.

c) seconds.

19) Someone who is seeking to complete adegree program is a

a) degree candidate.

b) course candidate.

c) credit candidate.

20) An amount of money paid for insurance is a

a) premium.

b) insuree.

c) exemption.

Final Mastery Test


Part C Use the words in the box to fill in the blanks in eachsentence below.

1) When you apply for a job, you need to think about the oooooooooooooooooooooooooooooo the job will bring you.

2) The oooooooooooooooooooooooooooooo address should be included on the upper left corner of an envelope.

3) A oooooooooooooooooooooooooooooo gives a clearer picture of you and your job qualifications.

4) Your résumé must be ooooooooooooooooooooooooooooo .

5) A fact oooooooooooooooooooooooooooooo contains information needed for filling out job applications.

6) When finished talking to someone about a job opening, be sure to oooooooooooooooooooooooooooo the person.

7) You and your clothes should be oooooooooooooooooooooooooooooo for a job interview.

8) Your children, spouse, or other people who depend on you for food and shelter are called

oooooooooooooooooooooooooooooo .

9) Work oooooooooooooooooooooooooooooo list when employees work.

10) When answering a customer’s question by letter, be sure to include all of the

oooooooooooooooooooooooooooooo .

11) You may need to get additional oooooooooooooooooooooooooooooo to do your job better or to be promoted.

12) Workers’ oooooooooooooooooooooooooooooo can help you pay your bills if you are injured on the job.

13) Use an oooooooooooooooooooooooooooooo to help organize a report.

14) You may have to use an expense oooooooooooooooooooooooooooooo form to keep track of what you spend on abusiness trip.

15) To get ahead in your career, you may wish to read oooooooooooooooooooooooooooooo journals.

Chapters 1-15

FinalMastery Test

page 4

Name Date Period

thank

return

dependents

schedules

professional

perfect

sheet

outline

education

satisfaction

résumé

facts

compensation

clean

account

Final Mastery Test


Part D Write short answers to these questions.

1) Name the parts of a business letter.



2) What three kinds of information are on a fact sheet?



3) What is a W-4 form? How is it used?



4) Why are accurate sales slips and invoices important?



5) When you have to transfer a call, what should you do?



Chapters 1-15

FinalMastery Test

page 5

Name Date Period

Final Mastery Test


Part E Write a short paragraph to answer each question.

1) How can being able to read charts, graphs, and labels help you on a job?





2) Describe what should be included in a telephone call to set up an appointment for an interview.





3) When writing a letter to order some merchandise, what information should you include?





4) Give a step-by-step description of how to take a test.





5) Describe the steps in writing a report.





Chapters 1-15

FinalMastery Test

page 6

Name Date Period

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