Chapter 9 Leadership and Decision Making in Groups.
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Transcript of Chapter 9 Leadership and Decision Making in Groups.
Chapter 9
Leadership andDecision Making
in Groups
• Understand what makes an effective leader
• Describe leadership styles• Identify how culture affects
leadership• List forces that shape a group’s
decisions
Chapter Objectives
• Explain the six-step group decision process
• Show how effective leadership is crucial for good communication in meetings
• Know the three aspects of assessing group performance
Chapter Objectives
Understanding Group Leadership
Leadership is the ability to influence other’s behaviors and thoughts toward a productive end.**Influence comes from a
person’s power or from group members’ admiration and respect for the individual.
Understanding Group Leadership
• Five Sources of Power–Legitimate power
–Coercive power
–Reward power
–Expert power
–Referent power
Understanding Group Leadership
• Shared Leadership– Members feel
more satisfied
– Members are more motivated to perform
– Group is more likely to achieve its goals
Understanding Group Leadership
• Leadership Styles–Directive
–Participative
–Supportive
–Achievement-Oriented
Understanding Group Leadership
• Competence and EthicsSkilled leaders are:
• Flexible• Accountable• Credible• Competent communicators
Understanding Group Leadership
• Competence and Ethics
Unethical leaders are:• Controlling
• Accustomed to using bullying, criticism, name-calling, gossip, personal attacks, and threats
Culture and Group Leadership
• Masculine and Feminine Leadership– Masculine style (emphasizing
control) may not be effective – Feminine style looks to needs of
group members
• Context and Power DistanceThe extent to which less powerful
group members expect power to be distributed unevenly.
Decision Making in Groups
• Cognitive forcesGroup members’ thoughts, beliefs,
and emotions• Psychological forces
Group members’ personal motives, goals, attitudes, and values
• Social forcesGroup standards for behavior
which influence decision making
Decision Making in Groups
• The Problem-Solving Process– Identifying the problem–Analyzing the problem–Generating solutions–Evaluating and choosing
solutions– Implementing the solution–Assessing the results
Leadership in Meetings
• Planning Meetings Effectively– Justify the meeting–Clarify the purpose and
participants–Set an agenda
Leadership in Meetings
• Managing Meetings Effectively–Arrive prepared–Keep the group focused–Summarize periodically–Keep an eye on the time–Manage conflict–Follow-up
Leadership in Meetings
• Using Technology in Meetings– Face-to-face teams
perform better initially
– Virtual teams are better at brainstorming
– Face-to-face teams are better at compromise
Evaluating Group Performance
• Informational Considerations– Is the group on task?– Are all group members
participating?• Procedural Effectiveness
Are group activities & communication coordinated & shared?
• Interpersonal PerformanceAre the relationships among group
members effective?