Chapter 9 Administrative Changes and Restructuring in Malaysia 1

7/26/2019 Chapter 9 Administrative Changes and Restructuring in Malaysia 1

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CHAPTER 9 - ADMINISTRATIVE CHANGES AND

RESTRUCTURING IN MALAYSIA

Introduction

Vision of M!"si to #$co%$ d$&$!o'$d ntion #" t($

"$r )*)* %" not #$ c(i$&$d if t($ 'u#!ic s$ctor is sti!!

not #!$ to off$r n $ffici$nt+ $ff$cti&$ nd ,u!it" s$r&ic$s To c(i$&$ t(is+ t($ 'u#!ic s$ctor in M!"si (s

c(n$d t($ 'tt$rn of s$r&ic$s rt($r t(n .ust focusin

on contro! nd $nforc$%$nt t(rou( &ri$t" of !/s nd

r$u!tions to 'ro&idin %or$ 'rocti&$ nd r$s'onsi&$s$r&ic$s t 'r /it( t($ curr$nt n$$ds nd r$,uir$%$nts


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0A0 9 - PERU0AHAN DAN PENSTRU1TURAN

PENTAD0IRAN DL MALAYSIA

P$n$n!n

Hsrt M!"si untu2 %$n.di n$r %.u %$n.$!n

t(un )*)* tid2 %un2in t$rc'i .i2 s$2tor /%

%si( tid2 d't %$n/r2n '$r2(id%tn "nc$2'+ #$r2$sn dn #$r2u!iti3

0i %$%$nu(i (srt itu+ s$2tor /% di M!"si

t$!( %$nu#( cor2 '$r2(id%tn dri'd (n"

%$%#$ri tu%'un 2$'d 2/!n dn

'$nut2usn %$!!ui '$!#i undn-undn dn

'$rturn 2$'d '$r2(id%tn "n !$#i( 'ro2tif dn

r$s'onsif 2$'d 2$($nd2 dn 2$'$r!un s$%s 3


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T($ o&$rn%$nt4s $fforts cn #$ s$$n t(rou( t($

i%'!$%$nttion of 'o!ici$s t(t !$d to c(n$s in t($

structur$ of 'u#!ic s$r&ic$s suc( s M!"si Incor'ort$d

Po!ic"+ Pri&tistion Po!ic" nd do/nsi5in of t($ 'u#!ics$r&ic$3

Ho/$&$r+ c(n$s in t($ structur$ of 'u#!ic s$r&ic$ !on$ is

not $nou( if t($ o&$rn%$nt %c(in$r" is not tun$d fro%

ti%$ to ti%$ in !in$ /it( r'id c(n$s in t$c(no!o"+ inddition to fost$rin &!u$s suc( s ood o&$rnnc$ %on

ci&i! s$r&nts3

T($ !$ctur$ i%s to discuss t/o i%'ortnt c(n$s %d$ #"

t($ o&$rn%$nt in ord$r to i%'ro&$ t($ ,u!it" of s$r&ic$s

off$r$d+ n%$!" t($ i%'!$%$nttion of $!$ctronic o&$rn%$nt

nd o&$rnnc$ in t($ 'u#!ic s$r&ic$ in M!"si3


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Us( 2$r.n itu d't di!i(t %$!!ui '$!2snn dsr-

dsr "n %$n.urus 2$'d '$ru#(n stru2tur '$r2(id%tn

/% s$'$rti Dsr P$rs"ri2tn M!"si+ Dsr

P$ns/stn dn '$n$ci!n si5 '$r2(id%tn /%3

N%un '$ru#(n stru2tur '$r2(id%tn /% s(. tid2

%$ncu2u'i s$2irn" .$nt$r '$r2(id%tn itu tid2

di'$r2$%s2n dri %s 2$ s$%s s$irin d$nn

'$ru#(n '$st t$2no!oi+ di s%'in %$%u'u2 ni!i-ni!i

s$'$rti urustd#ir "n #i2 di 2!nn '$n./t /%3

1u!i( ini #$rtu.un untu2 %$%#incn2n du '$ru#(n

'$ntin "n di!2u2n o!$( 2$r.n s$#i us( untu2%$nin2t2n 2u!iti '$r2(id%tn "n dit/r2n+ iitu

'$!2snn 2$r.n $!$2troni2 dn urustd#ir d!%

'$r2(id%tn /% di M!"si3


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ELECTR6NIC G6VERNMENT

M!"si4s r'id $cono%ic 'ror$ss of 'roduction-#s$d $cono%"

to 2no/!$d$-#s$d $cono%" (s 'ro%'t$d t($ o&$rn%$nt to

trnsfor% t($ 'u#!ic s$r&ic$ t(rou( t($ i%'!$%$nttion of

$!$ctronic o&$rn%$nt 7$-o&$rn%$nt83

T($ %in o#.$cti&$ of t($ i%'!$%$nttion of $-o&$rn%$nt is to

'r$'r$ nd 'ro&id$ 'u#!ic s$r&ic$ t(t is $ffici$nt nd r$s'onsi&$

to custo%$rs t(rou( on!in$ %$diu%3

T($ i%'!$%$nttion of $-o&$rn%$nt in&o!&$s trnsfor%tion in

%od$rni5in nd i%'ro&in t($ ,u!it" of s$r&ic$s off$r$d to t($

$n$r! 'u#!ic nd t($ #usin$ss co%%unit" to incr$s$ t($

$ffici$nc" nd $ff$cti&$n$ss of #usin$ss nd infrstructur$ s$r&ic$st(rou( infor%tion t$c(no!o"+ co%%unictions nd %u!ti%$di


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KERAJAAN ELEKTRONIK

1$%.un '$st $2ono%i M!"si dri'd $2ono%i #$rss2n

'$n$!urn 2$'d $2ono%i #$rss2n '$n$t(un t$!(%$ndoron 2$r.n %$!2u2n trnsfor%si t$r(d'

'$r2(id%tn /% %$!!ui '$!2snn 2$r.n $!$2troni2 (e-

kerajaan).

6#.$2tif ut% '$!2snn $-2$r.n i!( untu2 %$n"$di dn%$%#$ri '$r2(id%tn /% "n c$2' dn r$s'onsif 2$'d

'$!nn s$cr d!% t!in3

P$!2snn $-2$r.n %$!i#t2n stu trnsfor%si d!%

%$%od$n dn %$nin2t2n 2u!iti '$r2(id%tn "n dit/r2n2$'d orn /% dn 2o%uniti '$rnin #i %$n%#(2n

2$c$2'n dn 2$#$r2$snn urusn dn '$r2(id%tn %$!!ui

infr- stru2tur t$2no!oi %2!u%t+ 2o%uni2si dn %u!ti%$di


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0c2round

E-o&$rn%$nt /s introduc$d in M!"si in 999 /it( t($ !unc( of t($

Mu!ti%$di Su'$r Corridor 7MSC83 At t(t ti%$+ $-o&$rn%$nt /s on$ of t($

s$&$n f!s(i' ''!ictions t(t /$r$ d$sin$d to %o&$ t($ MSC3 In t($$r!" st$s t($ ''!iction t(t /$r$ consid$r$d s $-o&$rn%$nt consist of

s$&$n 'i!ot ''!iction+ i$3

Hu%n R$sourc$s Mn$%$nt Infor%tion S"st$% 7HRMIS8

Pro.$ct Monitorin S"st$% 7PMS8

E-S$r&ic$s

E!$ctronic L#our E:c(n$ 7ELE8

E-;i!in

E-Procur$%$nt

E-S"ri(


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Ltr 0$!2n

E-2$r.n %u! di'$r2$n!2n di M!"si 'd t(un 999 %$!!ui

'$!ncrn 1oridor R" Mu!ti%$di 7MSC83 Pd 2$ti2 itu+ $-

2$r.n %$ru'2n s!( stu dri'd tu.u( '!i2si '$rdn"n dirncn untu2 %$n$r22n MSC3 Pd '$rin2t /!

'!i2si "n din' s$#i $-2$r.n t$rdiri dri'd tu.u(

'!i2si '$rintis+ iitu3

o Human Resources Management Information System7HRMIS8o Project Monitoring System7PMS8

o E-1(id%t

o Electronic Labour Exchange7ELE8

o E-;i!in

o E-P$ro!$(n

o E-S"ri(


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T($ D$finition of $-Go&$rn%$nt Conc$'t In M!"si In $n$r!+ t($ conc$'t of $-o&$rn%$nt r$f$rs to t($ us$ of infor%tion

nd co%%uniction t$c(no!oi$s to i%'ro&$ t($ cti&iti$s of 'u#!ic

s$ctor orni5tions3 T(is d$finition %$ns t(t t($ us$ of ICT in 'u#!ics$ctor orni5tions r$ consid$r$d s $-o&$rn%$nt ''!ictions3

T($r$ r$ !so ot($r+ %or$ s'$cific d$finition of $-o&$rn%$nt s t($ us$

of t$c(no!o"+ 'rticu!r!" /$#-#s$d int$rn$t ''!ictions to i%'ro&$

cc$ss to o&$rn%$nt infor%tion nd s$r&ic$ d$!i&$r" to citi5$ns+

#usin$ss 'rtn$rs+ $%'!o"$$s+ ot($r $nci$s nd o&$rn%$nt $ntiti$s3

;or t($ 'u#!ic s$ctor in M!"si+ $-o&$rn%$nt is d$fin$d s n

''$r!$ss d%inistrtion %u!ti%$di #s$d nd n$t/or2 conn$ctin

o&$rn%$nt $nci$s in Putr." /it( t($ c$ntr! o&$rn%$nt cross

t($ countr" to fci!itt$ t($ o&$rn%$nt4s /or2 $n&iron%$nt nd $ffici$nts$r&ic$ to t($ '$o'!$ nd t($ o&$rn%$nt3


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T($ #o&$ d$finition s(o/s t(t us$rs of $-o&$rn%$nt

in&o!&$s not on!" t($ $nc" t(t o/n s"st$%+ #ut !so

ot($r o&$rn%$nt $nci$s+ citi5$ns nd #usin$ss$s3 T($i%'!$%$nttion of $-o&$rn%$nt is to fci!itt$ citi5$ns

nd t($ #usin$ss s$ctor to $t in touc( /it( t($

o&$rn%$nt to o#tin s$r&ic$3

E-o&$rn%$nt /s introduc$d in M!"si to s$r&$ t/o

'ur'os$s+ n%$!" s %$ns to trnsfor% t($ 'u#!ic

s$ctor nd tri$r$d t($ succ$ssfu! d$&$!o'%$nt of t($

MSC3 T($ trnsfor%tion of t($ 'u#!ic s$ctor t(rou( $-o&$rn%$nt is s$t of 'roc$ss$s t(t !$d to c(n$s in

t($ c(rct$ristics of t($ 'u#!ic s$ctor fro% sttic

orni5tion %od$! to d"n%ic us$r


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D$finisi di ts %$%'$r!i(t2n #(/ '$nun $-

2$r.n #u2n s(. %$!i#t2n $nsi '$%i!i2 sist$%+

t$t'i .u $nsi 2$r.n "n !in+ r2"t dn s$2tor

'$rnin3 P$!2snn $-2$r.n #$rtu.un untu2%$%ud(2n r2"t dn s$2tor '$rnin #$r(u#un

d$nn 2$r.n #i %$nd't2n s$sutu

'$r2(id%tn3

E-2$r.n di'$r2$n!2n di M!"si #i %$%$nu(i du

tu.un+ iitu s$#i !t untu2 %$ntrnsfor%si2n s$2tor

/% dn %$nc$tus2n 2$."n '$%#nunn MSC3

Trnsfor%si s$2tor /% %$!!ui $-2$r.n %$ru'2nstu s$t 'ros$s "n %$%#/ 2$'d '$ru#(n ciri-ciri

s$2tor /% dri'd s$#u( %od$! ornissi "n

stti2 2$'d %od$! "n din%i2 #$rss2n '$nun3


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S$#i !t trnsfor%si+ $-2$r.n diun2n untu2

%$%'$r#i2i du '$r2r+ iitu=

P$n"%'in '$r2(id%tn 2$'d r2"t dn '$rnindri s$i %$n"$di2n c'in !$#i( #i2 untu2 s$%u

/rn$r M!"si3

P$%#i2n 2$c$2'n dn 2$#$r2$snn d!% 2$r.n

dri s$i 'ros$s+ sist$% dn '$%#(in 2us3 Pros$s"n !$#i( #i2 #$r%2n '$%#i2n d!% !irn

%2!u%t dn 2$#$rtnun./#n "n .$!s3 Sist$%

"n #i2 d't di!i(t dri s$i s$#i !t n!isis+ !t

'$nurusndn !t %$n"o2on '$%#utn 2$'utusn"n #i23 P$%#(in 2us "n !$#i( #i2 %$ni2ut

2$'$r!un untu2%$%$nu(i tnun ./# "n di#$ri2n3


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E-Go&$rn%$nt 0$n$fits

In $n$r! t($r$ r$ t(r$$ #$n$fits to #$ in$d t(rou( t($

i%'!$%$nttion of $-o&$rn%$nt+ /(ic( is #$n$fici! to t($o&$rn%$nt+ t($ int$r$st of citi5$ns nd #usin$ss$s+ s /$!!

s t($ #$n$fits of $-o&$rn%$nt s t($ oriintor of t($

succ$ssfu! d$&$!o'%$nt of t($ MSC3

0$n$fits of $-o&$rn%$nt to t($ 'u#!ic s$ctor is t($i%'ro&$%$nt of $ffici$nc" nd $ff$cti&$n$ss in o&$rn%$nt3

T($ 'roc$ss of #$co%in #$tt$r o&$rn%$nt+ i%'ro&$d

infor%tion f!o/ nd ccount#i!it" #$co%$ c!$r$r3 In t($

o&$rn%$nt s"st$% cn #$ i%'ro&$d t(rou( t($ us$ ofn!"tic! too!s+ %n$%$nt too!s nd too! to su''orts

d$cision-%2in 'roc$ss3 A #$tt$r D$!$tion of ut(orit"

to i%'ro&$ %n$%$nt $ffici$nc"3


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Faeda e-Kerajaan

Pd u%u%n" d ti f$d( "n #o!$( di'$ro!$(i %$!!ui

'$!2snn $-2$r.n+ iitu f$d( 2$'d 2$r.n+ f$d(

2$'d r2"t dn '$rnin+ s$rt f$d( $- 2$r.n

s$#i '$nc$tus 2$."n '$%#nunn MSC3

;$d( $-2$r.n 2$'d s$2tor /% i!( '$%#i2n

2$c$2'n dn 2$#$r2$snn d!% 2$r.n3 Pros$s d!%

2$r.n %$n.di !$#i( #i2+ !irn %2!u%t #$rt%#( #i2dn 2$#$rtnun./#n %$n.di !$#i( .$!s3 Sist$% d!%

2$r.n d't ditin2t2n %$!!ui '$nunn !t n!isis+

!t '$nurusn dn !t %$n"o2on 'ros$s %$%#ut

2$'utusn3 P$%#(in 2us "n !$#i( #o!$( di!2u2nuntu2 %$nin2t2n 2$c$2'n '$nurusn


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0i r2"t dn s$2tor '$rnin+ $-2$r.n d't

%$%ud(2n c'in 2$'d '$r2(id%tn 2$r.n3

P$r2(id%tn #$rss2none stop centre#o!$( dit/r2n

%$!!ui sist$% '$n"%'in '$!#i s!urn dn '$!#i#(s3 P$r2(id%tn .u #o!$( dis%'i2n %$!!ui

#$#$r' cr %$ni2ut indi&idu3 P$r2(id%tn "n dis$di-

2n #u2n #$rdsr2n 2$'d !o2si di %n 2$r.n #$rd+

t$t'i !o2si di %n r2"t #$rd3 M$!!ui cr ini+ r2"t dn 2o%uniti #o!$( %$n$!2

dri'd #$rtur 'n.n di 'r$%is 2$r.n3 M$r$2 #o!$(

#$rurusn d$nn 2$r.n %$!!ui sist$% $-2$r.n "n

#$r(%'irn d$nn %$r$23 Hn" d$nn %$n(u#uni stu

t$%'t c'in '$r2(id%tn+ %$r$2 #o!$( %$nd't #n"2

'$r2(id%tn "n !in3 C'in .u #o!$( di!2u2n %$ni2ut

di %n r2"t dn '$rnin #$rd3


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P$r2(id%tn %$!!ui $-2$r.n t$rt2!u2 2$'dstandard

2u!iti3 0orn "n '$r!u diisi #o!$( di%ini%2n dn

'$r2(id%tn "n di#$ri d't ditin2t2n3 Isu 2$r(sin

dn 2$s$!%tn di#$ri '$r(tin '$ntin3 Pros$s d!%2$r.n %$n.di !$#i( t$!us dn 2$!$/tn d!% %$%'ros$s

d't di2urn2n3

1$%ud(n $-2$r.n #o!$( %$n"o2on '$n/rn

'$r2(id%tn #ru3 1$r.n .u #o!$( %$n%#(2n#i!nn '$r2(id%tn "n #o!$( dit/r2n3 Mis!n"

2$r.n #o!$( %$n"$di2n %2!u%t "n s$#$!u% ini tid2

di#$ri 2$'d orn /%3 S$!in itu+ $-2$r.n d't

%$%'$r#i2i s$%u '$r2(id%tn 2$r.n "n s$di d3


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23/36

ISSUES IN THE USAGE 6; E-G6VERNMENT APPLICATI6NS

0$n$fits of $-o&$rn%$nt

An i%'ortnt s'$ct for t($ $st#!is(%$nt of $-o&$rn%$nt3 ;ro% n $cono%ic '$rs'$cti&$+ t($ %ost

i%'ortnt #$n$fit is t($ rtion!i5tion+ i%'ro&$%$nt of

&!u$ nd ,u!it" of di!" !if$ of us$rs+ r$ducin

#ur$ucrc"+ incr$sin trns'r$nc" nd

i%'ro&$%$nts in cc$ss to infor%tion nd 2no/!$d$3

0$n$fits in t$r%s of $s$ of trnsctions in&o!&in

'$rc$'tion+ ,u!it"+ confid$nti!it"+ $ffici$nc" nds$curit" of on!in$ trnsctions /it( t($ o&$rn%$nt3

R$currin trnsctions /it( t($ o&$rn%$nt cn

contri#ut$ to t($ !o"!t" 7!o"!t"8 to $-o&$rn%$nt3


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Lo"!t" to/rds $-o&$rn%$nt %$ns diit!

!o"!t"+ /(ic( is c(os$n #" t($ '$o'!$ to us$

diit! s$r&ic$s s co%'r$d to s$r&ic$s in ot($rfor%s suc( s count$rs+ %i!+ f: nd '(on$ s

diit! s$r&ic$s r$ usu!!" %uc( c($'$r to

us$3

As r$su!t+ s$&$r! %$t(ods cn #$ us$d to

%$sur$ t($ #$n$fits of suc( s"st$% t(t

$s$s t($ ts2+ s&in ti%$ nd cost3


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1$s$tin t$r(d' $-2$r.n #$r%2n

2$s$tin diit!+ iitu 'i!i(n r2"t untu2

%$nun2n '$r2(id%tn diit! #$r#ndind$nn '$r2(id%tn d!% #$ntu2 !in s$'$rti

2unt$r+ 'os+ f2s dn t$!$fon 2$rn

'$r2(id%tn diit! #isn" !$#i( %ur( untu2diun2n3

S$irin itu+ #$#$r' 2$d( #o!$( diun2n

untu2 %$nu2ur f$d( s$'$rti sist$%%$%ud(2n tus+ %$n.i%t2n %s+

%$n.i%t2n 2os dn %$%#$ri %nft 3


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Continuous us$ Continu$d us$ /i!! $n$rt$ !o"!t" in usin $-o&$rn%$nt

''!ictions3 Lo"!t" cn #$ %$sur$d #" !oo2in t t($ futur$

#$(&iour3

T(r$$ futur$ #$(&iour ssocit$d !o"!t" /it( $-s$r&ic$

''!iction t($ r$turn s$r&ic$ !i2$!i(ood to r$turn+ !i2$!i(ood to

r$co%%$nd it to ot($rs nd !i2$!i(ood to us$ t($ /$#sit$ s

'ri%r" r$sourc$s3

Usin $-o&$rn%$nt ''!ictions s t($ %in sourc$ of

$&!utin (o/ us$r /ou!d us$ t($ s"st$% s 'ri%r"

sourc$ for infor%tion or to c(oos$ t(is c(nn$! o&$r ot($r

c(nn$!s suc( s &isit to t($ offic$+ $-%i! or t$!$'(on$3


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K#ali%i &is%e' dan K#ali%i Makl#'a%

1u!iti %2!u%t d!( 2$u'"n sist$% d!%

%$n"$di2n %2!u%t "n t$'t+ t$r2ini+ %$ncu2u'idn #$r2itn3 ! .u #o!$( %$ni!i 2$#o!$(n sist$%

"n d't %$n(si!2n %2!u% #!s dn !'orn

d!% for%t "n #$run3

1u!iti sist$% diu2ur d$nn ti f2tor+ i!tu

2$#o!$(unn 7usability8+ 2$funsin dn 2$c$2'n3

1$#o!$(unn d!( f2tor "n di'$!.ri+ diun2n

dn %$n"$nn2n3 1$#o!$(unn %$!i'uti s'$2 %ud( di'$!.ri+ c$2'

'$nunnn"+ %ud( diinti dn %$n"$nn2n

s$%s %$nun2n funsin "n d3


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;unction!it"

;unction!it" is on$ of t($ fctors r$s'onsi#!$ for t($ &i!#i!it" of

s$t of functions t(t cn do /(t is n$$d$d in $-o&$rn%$nt s"st$%3

;unction!it" is %$sur$d #" 'ro&idin d$ti!$d d$scri'tion of t($

us$+ cn c($c2 t($ 'r$&ious trnsctions ccurt$!"+ %" t$r%int$

t($ trnsction ccordin to t($ ti%$ of t($ us$r+ (&$ t($

2no/!$d$ to ns/$r ,u$stions nd '$rfor% t($ s$r&ic$ ri(t t($

first ti%$3 (i!$ $ffici$nc" is fctor r$s'onsi#!$ for t($ r$!tions(i' #$t/$$n

t($ !$&$! of c(i$&$%$nt of t($ soft/r$ nd t($ %ount of

r$sourc$s us$d in c$rtin circu%stnc$s3 T($ $ffici$nc" is %$sur$d

t(rou( incr$s$d 'roducti&it"+ ti%$!" infor%tion nd to co%'!$t$

ts2s %or$ ,uic2!"3


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Chapter 9 Administrative Changes and Restructuring in Malaysia 1

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Transcript of Chapter 9 Administrative Changes and Restructuring in Malaysia 1