Inspiring Analytics: Tips and Examples for Achieving Better Business, Not Just Better Systems
Chapter 7: Electronic Business Systems · 2012-11-05 · •Identify each of the following...
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Introduction to Information Systems Chapter 7 © 2002 McGraw-Hill Companies 1 Eleventh Edition 1 Introduction to Information Systems Essentials for the Internetworked E-Business Enterprise Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. C h a p t e r James A. O’Brien 7 Electronic Business Systems Eleventh Edition James A. O’Brien 2 Introduction to Information Systems Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved. Chapter Objectives • Identify each of the following cross-functional e-business systems and give examples of how they can provide significant business value to a company and its customers and business partners. • Enterprise resource planning • Customer relationship management • Enterprise application integration • Supply chain management • Online transaction processing • Enterprise collaboration
Transcript of Chapter 7: Electronic Business Systems · 2012-11-05 · •Identify each of the following...
Introduction to Information Systems Chapter 7
© 2002 McGraw-Hill Companies 1
Eleventh Edition
1
Introduction to Information Systems Essentials for the Internetworked E-Business Enterprise
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
C h a p t e r
James A. O’Brien
7 Electronic
Business
Systems
Eleventh Edition James A. O’Brien 2 Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Chapter Objectives
• Identify each of the following cross-functional e-business systems and give examples of how they can provide significant business value to a company and its customers and business partners.
• Enterprise resource planning
• Customer relationship management
• Enterprise application integration
• Supply chain management
• Online transaction processing
• Enterprise collaboration
Introduction to Information Systems Chapter 7
© 2002 McGraw-Hill Companies 2
Eleventh Edition James A. O’Brien 3 Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
Chapter Objectives
• Give examples of how Internet and other information technologies support business processes within the business functions of accounting, finance, human resource management, marketing, and production and operations management.
Eleventh Edition James A. O’Brien 4 Introduction to Information Systems
Irwin/McGraw-Hill Copyright © 2002, The McGraw-Hill Companies, Inc. All rights reserved.
The e-Business Application Architecture
Introduction to Information Systems Chapter 7
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Eleventh Edition James A. O’Brien 5 Introduction to Information Systems
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Enterprise Resource Planning
Sales
Distribution,
Order
Management
Accounting
and Finance
Production
Planning
Human
Resources
Integrated
Logistics
Customer/
Employee
Eleventh Edition James A. O’Brien 6 Introduction to Information Systems
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Customer Relationship Management
Sales
Cross-Sell
Up-Sell
TeleSales
Store Front
and Field
Service
Marketing and
Fulfillment
Customer
Service and
Support
Retention
and Loyalty
Programs
Customer
Contact Management
Introduction to Information Systems Chapter 7
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Eleventh Edition James A. O’Brien 7 Introduction to Information Systems
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Cross-Functional Integrated Systems
Front Office
Applications
CRM Application •Customer Service
•Field Service
•Sales Order
•Product Config
Back Office
Applications
ERP Application •Distribution
•Manufacturing
•Scheduling
•Finance
Enterprise
Application
Integration
Enterprise Application
Cluster
Enterprise Application
Cluster
Cu
sto
me
rs
Suppliers
Eleventh Edition James A. O’Brien 8 Introduction to Information Systems
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Supply Chain Management
Schedule Make Deliver
Transportation
Planning
Demand
Planning
Order
Commitment
Advance
Scheduling
Manufacturing Manufacturing
Planning
Distribution
Planning
Internetworked Supply Chain Management
Supply
Chain
Life Cycle
SCM Functional
Processes
SCM Integrated
Solution
Commit
Introduction to Information Systems Chapter 7
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Eleventh Edition James A. O’Brien 9 Introduction to Information Systems
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Transaction Processing Systems
Database Maintenance
•Online/Realtime
Transaction Processing
• Batch •Online/Realtime
Data Entry
Document and Report Generation
Inquiry Processing
1 2
3
4
5
Eleventh Edition James A. O’Brien 10 Introduction to Information Systems
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Tools for Enterprise Collaboration
Enterprise
Collaboration
System
Communications
Electronic
Communications
Tools
Electronic
Conferencing
Tools
Collaborative
Tools
Collaborative
Work
Management
Tools
•Voice Mail, I Phone
•Web Publishing
•Faxing
•Data Conferencing
•Voice Conferencing
•Videoconferencing
•Discussion Forums
•Electronic Meetings
•Calendaring
•Task and Project Mgt
•Workflow Systems
•Knowledge Mgt
•Document Sharing
Introduction to Information Systems Chapter 7
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Eleventh Edition James A. O’Brien 11 Introduction to Information Systems
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Eleventh Edition James A. O’Brien 12 Introduction to Information Systems
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Introduction to Information Systems Chapter 7
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Functional Business Information Systems
Production Operations
Marketing
Human Resource Human Resource Management
Finance Accounting
Functional
Business
Systems
Eleventh Edition James A. O’Brien 14 Introduction to Information Systems
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Marketing Information Systems
Marketing
Information
Systems
Interactive
Marketing
Sales Force
Automation
Sales Force
Automation
Relationship
Management
Customer
Relationship
Management Management
Sales
Management
Research and
Forecasting
Market
Research and
Forecasting
Advertising
and
Promotions Management
Product
Management
Introduction to Information Systems Chapter 7
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Targeted Marketing
Online Behavior
Community
Context
Demographic/
Psychographic
Content
Eleventh Edition James A. O’Brien 16 Introduction to Information Systems
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Manufacturing Information Systems
Engineering
Systems
•CAD
•CAE
•Computer-
Aided
Process
Planning
Manufacturing
Execution
Systems
•Shop Floor
•Scheduling
•Machine Control
•Process Control
•Robotic Control
Computer Integrated Manufacturing
Manufacturing
Resource
Planning
•Production
Forecasting
•Production
Scheduling
•Quality Control
Remote
Worker
Supplier
Extranet
Intranet
Introduction to Information Systems Chapter 7
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Human Resource Management
•Manpower
Planning
•Labor Force
Tracking
•Labor Cost
Analysis
•Turnover
Analysis
•Recruitment
•Workforce
Planning
•Skill assessment
•Performance
evaluation
•Payroll
control
•Benefits
Administration
•Compensation
effectiveness
•Benefits
Analysis
•Contract
costing
•Salary forecast
•Succession
planning
•Performance
appraisal plans
•Training
effectiveness
•Career
matching
Staffing Training &
Development Compensation
Administration
Strategic
Systems
Tactical
Systems
Operational
Systems
Eleventh Edition James A. O’Brien 18 Introduction to Information Systems
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Accounting Information Systems
Introduction to Information Systems Chapter 7
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Financial Information Systems
Financial
Information
Systems
Financial
Planning Cash
Management
Management
Investment
Management
Capital
Budgeting
Eleventh Edition James A. O’Brien 20 Introduction to Information Systems
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Chapter Summary
• The e-Business Application Architecture reflects the key e-business applications and their interrelationships.
• Cross-functional enterprise applications cross the boundaries of traditional business functions. These systems focus on supporting integrated clusters of business processes.
• Supply Chain Management relies on information technology and management practices to optimize information and product flows among the processes and business partners within the supply chain.
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Chapter Summary (cont)
• A transaction processing system is an information system that processes data resulting from the occurrence of business transactions.
• Traditional functional business systems support specific business functions including marketing, accounting, finance, production/operations, and human resource management.
• Marketing information systems support traditional and e-commerce processes and management of the marketing function.
Eleventh Edition James A. O’Brien 22 Introduction to Information Systems
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Chapter Summary (cont)
• Computer-based manufacturing systems help a
company simplify, automate, and integrate
many of the activities needed to quickly
produce high-quality products to meet
changing customer demands.
• Human resource information systems support
human resource management in organizations.
• Several different types of electronic payment
systems are used to support e-commerce
transactions.
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Eleventh Edition James A. O’Brien 23 Introduction to Information Systems
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Chapter Summary (cont)
• Because the Internet is not a secure
network special security measures must
be undertaken to protect sensitive
customer information.
