Chapter 6 tqm high performance workforce management
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Transcript of Chapter 6 tqm high performance workforce management
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High Performance
Workforce Management
Chapter 6
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Contents
Workforce management
Classification of Workforce management
“Empowerment”
Types of TEAM
Add Your Text in here
High Performance
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• The objective of an effective workforce management system to build a high performance work place for QUALITY excellence
• Workforce engagement refers as in which people are motivated to do their utmost for the benefits of their customers and for the success of the organization
• Motivation is an art of creating conditions that allow every one done their work at peak level of efficiency
So called human resource management
Workforce management
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Classification of Workforce management
Content Theories
Process Theories
Environmentally Based Theories
HERARCHY OF NEEDS BY ABRAHAM MASLOWTHEORY X-Y BY DOUGLAS MCGREGOR
EQUITY STANCY ADAMSOCIAL LEARNING /SELF EFFICANCY BY BANDURA ect. all
PREFERENCE AND EXPECTATION BY VISTOR H. VROOMCONTIGENCY BY PORTER AND LAWLERPATH GOAL THEPRY OF LEADERSHIP BY ROBERT J. HOUSE
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Workforce management
Giving people authority to make decisions based on what they feel is right, as a leader you should sincerely belief and trust in your own people
Provide education, resource, and encouragement remove restrictive policies', foster the atmosphere of trust, share information freely, train hand on tasks
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Managing High Performance Work System
Sense of motivation
Compensation and
recognition
Recognition and reward
Performance appraisal
“Empowerment”
Performance Performance excellenceexcellence
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EMPLOYEE EMPOWERMENT FRAMEWORK
EMPOWERMENTDescription of the
contentsENGAGEMENT
people
Total reward
s
Company practices
Work system
Job opportunities
Quality of life
Description of the
contents
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TEAMWORK
A TEAM
EMPOWERMENT VS SELF DETERMINATION
SIX SIGMA PROJECT TEAM
A team is a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and they are mutually accountable
The inter discipline nature of such project, range from technical analysis, creative solution development, and implementation, Refer the six sigma and the role of Black Belt.
Empowerment based on technical skills to do specific jobs self determination is personnel power to self determine
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Types of TEAMs
TeamsNatural Work teamsNatural Work teams
Management teamsManagement teams
Self Manage TeamsSelf Manage Teams
Quality CirclesQuality Circles
Virtual TeamsVirtual Teams
Project TeamsProject Teams
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Developing Teams
Problem Selections, Problem Diagnosis,
Work Allocation
Team Charters
Communication, coordination and
organization support
Team Process
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1.Conflict Management and
resolution2.Team management 3. Leaderships skills4. Decision making5.Communication6.Negotiation7.Cross cultural training
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Engaging the Workforce in Process
Skills for TEAM leadersSkills for TEAM leaders
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1. Use agendas2.Have facilitators 3. Take minutes4. Draft the next agenda5. Evaluate the meeting
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Engaging the Workforce in Process
Skills for TEAM MembersSkills for TEAM Members
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Baldrige
ISO 9000
Six Sigma
1. workforce focus how the organization engages, manages, and develop workforce 2. workforce environment
• training and education, skills and experience determine the level of competence
• owes the success is the integration of team member, selecting the right people, training and skill, rewards and recognition approach
Workforce Focus in Baldrige, ISO 9000 and Six Sigma
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