Chapter 4. Conflict is a natural part of everyday life. How do you handle disputes? How do we...
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Transcript of Chapter 4. Conflict is a natural part of everyday life. How do you handle disputes? How do we...
Settling Disputes
Chapter 4
Conflict is a natural part of everyday life.
How do you handle disputes?
How do we handle conflict?
There are disadvantages in going to
court to resolve conflicts.
Time-consuming
Expensive
Could make the problem worse Cause extreme anger and bitterness
Should you take your case to court?
Negotiation
Arbitration
Mediation
Methods of Solving Disputes
the process by which people involved in a dispute
discuss their problem and try to reach a solution acceptable to all
Can be formal or informal Sometimes people attorneys are hired to negotiate
for them Both parties must approve the agreement before it
becomes final Attorneys sometimes file a case in court and then
still try to work out an settlement (agreement) before the case goes to trial. Many civil cases are settled this way – saves time and
money
Negotiation
Both parties involved in the dispute agree to have
one or more persons listen to their arguments and make a decision.
The arbitrator is like a judge, but the process is less formal than a trial. Have the authority to make the final decision and both
parties must follow it Most common in contract and labor-management
disputes Agreements between unions and the employers include
arbitration clauses The union and the employer agree in advance to submit
certain disputes to arbitration and are bound by the resulting decision.
Arbitration
The act or process of resolving a dispute between
two or more parties involving a third party. Unlike arbitrators, mediators cannot impose a
decision on the party. The agreement is the result of the parties’
willingness to listen carefully to each other and come up with a reasonable settlement.
The mediator acts as a neutral third party by listening to both sides, and offers solutions to resolve the conflict.
Mediation
Examine the following situations and decide
the best method for solving each problem.
Consider informal discussion, negotiation, arbitration, mediation, going to court, a government agency, and/or other methods.
Explain your answer.
Ch. 4 Answer SheetProblem 4.1 page 42