Chapter 4 – Autonomy
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Transcript of Chapter 4 – Autonomy
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Chapter 4 – Autonomy• Old fashioned ideas of management
are giving way to a newfangled emphasis on self-direction according to Pink.
• Management is shifting from walking around and watching workers to self-direction – give them a task and get out of the way.
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Autonomy, cont.• ROWE – Results Only Work
Environment• Concept created by Cali Ressler and
Jody Thompson– Principle – “They just have to get the
work done.”• How they do it?• When they do it? Is up to the
individual• Where they do it?
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Autonomy, cont.• Management is checking up on people• Autonomy is about “creating conditions
for people to do their best work.”• Jeff Gunther decided to implement the
ROWE concept to his own business.– At first, people came to work at the normal
time and continued business as usual, but as more people began to embrace the concept of when, where and how to complete their tasks – it caught on and was successful.
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Autonomy, cont.• Results that Gunther saw in his business.– 1. Productivity Rose– 2. Stress Declined
• Gunther said that people outside of his business thought he was crazy. But he couldn’t help but see his business becoming more successful.– Why? “They were focused on the work itself
rather than on whether someone would call them a slacker for leaving at three pm to watch a daughter’s soccer game.”
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Autonomy, cont.• Why was this important for Gunther? His
business designed software and he needed his designers to be creative – in other words – they were being creative and successful and not thinking about the little stuff.
• Logistics – Under the ROWE concept, certain goals had to be met. As long as the goals were set at an appropriate level and people were meeting their goals – then it works.
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Autonomy, cont.• Gunther also realized that if his
employees basic needs were being met – non-monetary awards worked great (flexible hours, etc.)
• He found that people opted to stay with him because they felt that the freedom they have to do great work was more valuable than $10,000 more pay.
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Autonomy, cont.• Management is past its prime. Consider
this as an example: what is in your office that was there in the 19th century?
• Is the idea of management outdated?• Do we need to move toward autonomy?• Deci and Ryan state that autonomy is a
basic human need – “acting with choice”• According to D & R, “Autonomy is
something that people seek and that improves their lives.”
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Autonomy, cont.• Benefits of autonomy (Autonomous
Motivation)– Promotes greater conceptual understanding– Better grades– Enhanced persistence at school and in
sporting events– Higher productivity– Less burn out– Greater levels of psychological well being.
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Autonomy, cont.• Autonomy applied to business– Businesses that offered autonomy grew
at four times the rate of the control-oriented firms and had 1/3 the turnover
• Autonomy applied to school– The Flipped Classroom?????
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Autonomy
The Four Essentials
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Atlassian
• Scott Farquhar and Mike Cannon-Brookes
• 2002
• FedEx Days
• Evolved from permission to be off task to requirement to be off task
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Lesson Learned
• “If you don’t pay enough, you can lose people. But beyond that, money is not a motivator. What matters are these other features.”
--Mike Cannon-Brookes
• Features?
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Autonomy(4)
• What people do
• When they do it
• How they do it
• Whom they do it with
• Task
• Time
• Technique
• Team
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Autonomy over Task
• William McKnight and 3M– “Hire good people and leave them alone”
• Growth in this area– Hired a dream team of innovators– Pulled one of them off of what would eventually be Scotch
Tape– Encouraged “experimental doodling”– 15% time yields post-it notes
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Autonomy over Task
• “Google it”– Adopted 20% time • Google News• Gmail• Orkut• Google Talk• Google Sky• Google Translate
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Autonomy over Time
• Billable Hours– Examples• Lawyers• Auto Body Repair• Insurance
– Has a place with routine tasks• You should be able to assemble this many widgets in
this amount of time by following these steps• Be careful…there may be a more efficient way (we will discuss
during the section on technique)
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Autonomy over Time• ROWE, ROWE, ROWE your boat
–R-Results
O-Only
–W-Work
–E-Environment
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Autonomy over Time
• Examples– Best Buy Corporate• Had a reputation for grueling hours and nit-picky
bosses• Abandoned schedule and went totally ROWE(G)• Currently one of the last remaining nationwide
consumer electronics store surviving• Salaried employees get their job done…period• Hourly employees work the allotted amount of hours
but have flexibility with the when
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Autonomy over Time
• Examples—continued
– Netflix vacation policy• Take off when you want as long as your work is covered
– Ahmed Ahmed
– Adam Emerson
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Autonomy over Technique
• Zappo’s Customer Service
– Serve the customer– No scripts– No monitoring– No time restraints
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Autonomy over Technique
• Homeshoring
– Route calls to the home– Provides freedom to be you– Makes sense economically for employer and
employee
• Wristbands
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Autonomy over Team
• Most difficult of the four to influence
• When the other three are in place, it creates a great segue to this area of autonomy
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Autonomy over Team
• Examples
– Whole Foods• Department hires
– W.L. Gore• Assemble your team and go with it
– Facebook• Boot camp rotation then you choose
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The Art of Autonomy
• Autonomy is not the absence of accountability
• People will attach differently to each component of autonomy
• Must scaffold this concept into an organization’s life.