Chapter 3 effective speech fall 2013 listening skills
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Transcript of Chapter 3 effective speech fall 2013 listening skills
Listening Skills for Public Speakinghttps://www.youtube.com/watch?v=cSohjlYQI2A
Why listen?Why listen?To spread joy!!To spread joy!!
Other-directed communication = personal happinessOther-directed communication = personal happiness
Does brain dominance affect the way we communicate?Does brain dominance affect the way we communicate?
Take the quiz below and self-assess your dominant side.Take the quiz below and self-assess your dominant side.
http://www.web-us.com/BRAIN/braindominance.htm
Listening versus hearingListening versus hearingHave you ever heard of the expression, “He’s all talk?”
How many fights have you had wherein a significant
person claims that you don’t know how to listen?
Sometimes, you need to talk less and listen more.
Try it out for the shock value!Try it out for the shock value!
Imagine just how surprised people will be when you
choose to listen to them this time around.
Need proof?Need proof?
The Way Your Message is Conveyed.The Way Your Message is Conveyed.
Effective Listening TechniquesEffective Listening Techniques
• EncouragingEncouraging• Pretending ignorancePretending ignorance• Noting and reflecting emotionsNoting and reflecting emotions• ParaphrasingParaphrasing• SummarizingSummarizing
A CASE STUDYA CASE STUDY
How to be an Active ListenerHow to be an Active ListenerCome in from the Come in from the darkdark!!
Don’t interrupt – average is 12 seconds.
Ask questions ( but don’t overdo it) and acknowledge
the other “ Aha”, “I see”, “I understand.”
Respect the other by genuine interest and Repeat it!
“Did I understand you to say?”
Keep eye contact.
Active Listening ActivityActive Listening Activityhttp://www.ewu.edu/groups/studentlife/Active_Listeners%20.pdf