Chapter 3 Copy 3 stephen p robbins

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Chapter 3

ORGANIZATIONAL

CULTURE ANDENVIRONMENT:

THE CONSTRAINTS© Prentice Hall, 2002 3-3-11


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Learning Objectives

!" s#!"$% $earn t!:

& Di''erentiate t#e s()b!$ic 'r!) t#e !)ni*!tentvie+ !' )anage)ent

& De'ine !rgani,ati!na$ c"$t"re

& I%enti'( t#e seven %i)ensi!ns t#at )a-e "* an!rgani,ati!n.s c"$t"re an% #!+ t#ese %i)ensi!ns

re'$ect t#e !rgani,ati!n.s *ers!na$it(

& E/*$ain #!+ c"$t"res can be str!ng !r +ea- & Describe t#e vari!"s +a(s t#at e)*$!(ees $earn

c"$t"re

© Prentice Hall, 2002 3-3-22


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Learning Objectives 0c!nt12

!" s#!"$% $earn t!:

& E/*$ain #!+ c"$t"re c!nstrains )anagers & Describe t#e vari!"s c!)*!nents in an

!rgani,ati!n.s s*eci'ic an% genera$ envir!n)ents

& C!ntrast certain an% "ncertain envir!n)ents & I%enti'( t#e vari!"s sta-e#!$%ers +it# +#!)

)anagers #ave t! %ea$

& C$ari'( #!+ )anagers )anage re$ati!ns#i*s +it#e/terna$ sta-e#!$%ers



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T#e Manager: O)ni*!tent Or S()b!$ic3

O)ni*!tent Vie+ !' Manage)ent &

)anagers are %irect$( res*!nsib$e '!r an !rgani,ati!n.ss"ccess

4 i' t#e !rgani,ati!n *er'!r)s *!!r$(5 )anagers +i$$ be#e$% acc!"ntab$e

S()b!$ic Vie+ !' Manage)ent & t#e act"a$ *art t#at )anagers *$a( in !rgani,ati!na$

s"ccess !r 'ai$"re is )ini)a$

& )anagers )"st create )eaning !"t !' ran%!)ness5c!n'"si!n5 an% a)big"it(

Rea$it( S"ggests a S(nt#esis & )anagers are neit#er #e$*$ess n!r a$$ *!+er'"$



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6ara)eters !' Manageria$ Discreti!n

Manageria$

Discreti!nOrgani,ati!n.s Envir!n)entOrgani,ati!na$ C"$t"re



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T#e Organi,ati!n.s C"$t"re

7#at is Organi,ati!na$ C"$t"re3

& A s(ste) !' s#are% )eaning an% be$ie's #e$% b(!rgani,ati!na$ )e)bers t#at %eter)ines5 in $arge %egree5#!+ t#e( act

4 a c!))!n *erce*ti!n

4 in%ivi%"a$s %escribe !rgani,ati!na$ c"$t"re in si)i$arter)s

4 a %escri*tive ter)

& c!)*!site *ict"re !' !rgani,ati!na$ c"$t"re )a( be

%erive% 'r!) seven %i)ensi!ns4 !rgani,ati!n.s *ers!na$it( !'ten s#a*e% b( !ne !'

t#ese %i)ensi!ns



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E8HI9IT 1;: DIMENTIONS O< ORGANIZATIONAL CULTURE



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T#e Organi,ati!n.s C"$t"re 0c!nt12

Str!ng Vers"s 7ea- C"$t"res

& in str!ng c"$t"res5 t#e -e( va$"es are %ee*$( #e$% an%+i%e$( s#are%

& str!ng c"$t"res #ave greater in'$"ence !n e)*$!(ees t#an

%! +ea- c"$t"res

& e)*$!(ees )!re c!))itte% t! !rgani,ati!ns +it# str!ng

c"$t"res

& str!ng c"$t"res are ass!ciate% +it# #ig# !rgani,ati!na$

*er'!r)ance & )!st !rgani,ati!ns #ave )!%erate t! str!ng c"$t"res



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T#e S!"rce !' C"$t"re &

"s"a$$( re'$ects t#e visi!n !r )issi!n !' t#e '!"n%er 4 '!"n%ers *r!ject i)age !' +#at t#e !rgani,ati!ns#!"$% be

H!+ E)*$!(ees Learn C"$t"re

& Stories = a narrative !' signi'icant events !r *e!*$e & Rituals = re*etitive se>"ences !' activities

& Material symbols & essentia$ in creating an

!rgani,ati!n.s *ers!na$it(1 & Language = i%enti'ies )e)bers !' a c"$t"re

4 !rgani,ati!ns %eve$!* "ni>"e ter)in!$!g( !r jarg!n



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H!+ C"$t"re A''ects Managers

& estab$is#es a**r!*riate )anageria$ be#avi!r

& c!nstrains %ecisi!n )a-ing in a$$ )anage)ent '"ncti!ns

4 Planning = %egree !' ris- t#at *$ans s#!"$% c!ntain

& #!+ )"c# envir!n)enta$ scanning is necessar(

4 Organizing = %egree !' a"t!n!)( given t! e)*$!(ees & %egree !' inter%e*art)enta$ interacti!n

4 Leading = %egree !' c!ncern '!r j!b satis'acti!n

& +#at $ea%ers#i* st($es are a**r!*riate4 Controlling = re$iance !n e/terna$ !r interna$ c!ntr!$s

& +#at *er'!r)ance criteria t! "se



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T#e E/terna$ Envir!n)ent

Customers

Competitors

uppliers

Pu!lic

Pressure

"roups

#he

$r%ani&ation

"eneral

'n(ironment

peci)ic

'n(ironment© Prentice Hall, 2002 3-3-1111


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T#e Envir!n)ent

De'ining t#e E/terna$ Envir!n)ent & E/terna$ envir!n)ent = '!rces an% instit"ti!ns !"tsi%e t#e

!rgani,ati!n t#at )a( a''ect !rgani,ati!na$ *er'!r)ance

4 Specific environment = inc$"%es t#!se c!nstit"enciest#at #ave a %irect an% i))e%iate i)*act !n )anagers.%ecisi!ns an% acti!ns

& %irect$( re$evant t! g!a$ ac#ieve)ent

& is "ni>"e t! eac# !rgani,ati!n5 inc$"%ing:

? customers = abs!rb !rgani,ati!n.s !"t*"t

? suppliers = *r!vi%e )ateria$ an% e>"i*)ent? competitors = in'$"ence !' Internet

? pressure groups = s*ecia$=interest gr!"*s



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T#e Envir!n)ent 0c!nt12 & E/terna$ envir!n)ent 0c!nt12

4 General environment = inc$"%es t#e br!a% c!n%iti!nst#at )a( a''ect !rgani,ati!ns

& Economic conditions = interest rates5 c#anges in%is*!sab$e inc!)e5 an% stage !' t#e b"siness c(c$e

& Legal conditions = 'e%era$5 state5 an% $!ca$reg"$ati!n

? s"bstantia$ e/*ense entai$e% t! )eet reg"$ati!ns

? $i)it c#!ices avai$ab$e t! !rgani,ati!ns

& Political conditions = genera$ stabi$it( !' c!"ntr(? attit"%es !' g!vern)enta$ !''icia$s t!+ar% b"siness



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E8HI9IT 1@: SELECTED U1S1 LEGISLATION A


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4 Genera$ envir!n)ent 0c!nt12

& Sociocultural conditions = e/*ectati!ns !' s!ciet(

? va$"es5 c"st!)s5 an% tastes

& Demograpic conditions = tren%s in t#e *#(sica$

c#aracteristics !' a *!*"$ati!n

? e1g15 bab( b!!)ersB in'$"entia$ beca"se !' t#eir

n")bers

? e1g15 %igita$B !r netB generati!n = i))ersi!nan% acce*tance !' c!)*"ters



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4 Genera$ envir!n)ent 0c!nt12

& !ecnological conditions = )!st ra*i%$( c#anging

as*ect !' t#e genera$ envir!n)ent

? c#anging t#e +a(s t#at !rgani,ati!ns are

str"ct"re%

? in'!r)ati!n is t#e basis !' i)*!rtant

c!)*etitive a%vantages

& Global conditions = increasing n")ber !' g$!ba$c!)*etit!rs an% c!ns")er )ar-ets

? )aj!r 'act!r a''ecting !rgani,ati!ns



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T#e Envir!n)ent 0c!nt12

H!+ t#e Envir!n)ent A''ects Managers

& Assessing envir!n)enta$ "ncertaint( = %eter)ine% b(:4 %egree !' "n*re%ictab$e c#ange

& dynamic = 're>"ent c#ange

& stable = )ini)a$ c#ange

4 environmental comple"ity

& t#e n")ber !' c!)*!nents in t#e envir!n)ent

& a)!"nt !' in'!r)ati!n avai$ab$e !r re>"ire% ab!"t

t#!se c!)*!nents

4 )anagers atte)*t t! )ini)i,e "ncertaint(



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E8HI9IT 1: ENVIRONMENTAL UNCERTAINT MATRI8



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Sta-e#!$%er Re$ati!ns#i* Manage)ent

& 7#! are sta-e#!$%ers34 an( c!nstit"encies t#at are a''ecte% b( t#e

!rgani,ati!n.s %ecisi!ns an% acti!ns

& inc$"%e interna$ an% e/terna$ gr!"*s & can in'$"ence t#e !rgani,ati!n



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Sta-e#!$%er Re$ati!ns#i* Manage)ent 0c!nt12

& 7#( is sta-e#!$%er re$ati!ns#i* )anage)enti)*!rtant3

4 t#e )!re sec"re t#e re$ati!ns#i*5 t#e )!re

in'$"ence )anagers +i$$ #ave !ver!rgani,ati!na$ !"tc!)es

4 it.s t#e rig#tB t#ing t! %!



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E8HI9IT 1: ORGANIZATIONAL STAEHOLDERS



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Sta-e#!$%er Re$ati!ns#i* Manage)ent 0c!nt12 & H!+ can t#ese re$ati!ns#i*s be )anage%3

4 '!"r ste*s

& i%enti'( t#e sta-e#!$%ers

& %eter)ine rea$ an% *!tentia$ c!ncerns !' eac#

sta-e#!$%er gr!"* & %eter)ine +#et#er sta-e#!$%er is critica$

& %eter)ine s*eci'ic a**r!ac# t! )anage t#ere$ati!ns#i*

4 a**r!ac# t! a sta-e#!$%er gr!"* base% !n t#ei)*!rtance !' t#e gr!"* an% t#e %egree !'envir!n)enta$ "ncertaint(



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E8HI9IT 1F: MANAGING STAEHOLDER RELATIONSHI6S


Chapter 3 Copy 3 stephen p robbins

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