Chapter 3

Communicating in a World of Diversity

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The Advantages of Workforce Diversity

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Obtaining More Views and Ideas

Understanding of Diverse Markets

Accessing a Broader Pool of Talent

Challenges of Intercultural

Communication

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Connecting with Diverse Employees

Working Together Closely

Sending and Receiving Messages

Negative Attitudes

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•Ethnocentrism•Xenophobia•Stereotyping

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Cultural PluralismAccepting multiple cultures on their own

terms

•Avoid Assumptions

•Avoid Judgments

•Acknowledge

Distinctions

Legalities and Ethics

Seek MutualGround

Withhold Judgment

Send HonestMessages

Respect CulturalDifferences

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Social Differences• Attitudes about work and success• Concepts of roles and status• The use of manners• Concepts of time• Orientation toward the future• Openness and inclusiveness

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Age Differences

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Multiple Generations

Gender Differences

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•Cultural Bias•Workplace Roles•Communication

Religious Differences

Personal Beliefs

Workplace Issues

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Ability Differences

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•Sensitivity•Respect•Assistance

Adapting to Any Business Culture

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Personal Biases

The “Golden Rule”

Tolerance, Flexibility, and Respect

Patience and a Sense of Humor

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Adapting to U.S. Business Culture

IndividualismEquality

Opportunity to pursue dreams and goals

Privacy and Personal Space

Time Schedules

ReligionNo single religion

Communication Style

Content and transactions not relationships or group harmony

Studying Other Cultures

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•Research •Practice

Studying Languages

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Career Opportunities

Social Situations

Business Relationships

Writing Clearly

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Word Choice

Transitional Elements

Numbers and Dates

Avoid HumorAnd Popular Culture

Conciseness

International Addresses

Slang, Jargon, or Idioms

Audience ExpectationsUnderstand and meet expectations

Speaking and Listening

• Speak slowly and clearly

• Don’t rephrase, unless it’s needed

• Look for and ask for feedback

• Don’t “talk down” to anyone

• Double-check for agreement

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Translators or Interpreters

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Written Communication

SpokenCommunication

Help Others Adapt

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Expedite Communication

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