Chapter 2 PUBLIC AREA

MAINTENANCEPUBLIC AREAS refer to all parts of a building, hotel, resort or any lodging establishment which are for public use. These include corridors, hallways, grounds, reception areas, public comfort rooms, offices, and functions areas where social events like parties an seminars are held.

Among hotels and resorts, the cleaning and maintenance of public, areas is assigned to a sub section of the Housekeeping Department, headed by a public Area Maintenance Supervisor, sometimes known as Head Houseman. His crew consists of cleaners. Known as “houseman” or “gardeners, and pest controls technicians if this is done in house.

Among small establishments, the houseman or the housekeeper assigned to public areas does multiple tasks like janitorial work, facilities maintenance, gardening and pest control.

The responsibilities of the above mentioned personnel are as follows.

A. HEAD HOUSEMAN OR PUBLIC AREA SUPERVISOR

Basic Function: To direct and control all activities concerning public area maintenance and to ensure conformity to prescribe housekeeping standards and policies.

Duties and Responsibilities:

1. Maintains quality housekeeping in all public areas paying special attention to cleanliness, orderliness and safety in all covered areas.

2. Conducts regular inspection of the different public areas , checks the quality of cleaning and maintenance and ensures that all areas are free of safety hazards.

3. Checks order in all areas and makes sure that fixtures and furniture are installed in the right order and location.

4. Monitors and supervises the proper use, storage and maintenance of cleaning equipment as well as keeping tools and supplies;

5. Checks equipment regularly for their condition. Have them cleaned regularly and repaired when out of order;

6. Checks and maintains par stock requirements. Makes requisition to replenish supplies;

7. Initiates and supervises weekly inventory of cleaning supplies and other housekeeping items allocated to his unit; reports losses and damages and takes corrective action against reckless use of equipment;

8. Reports to management all unusual incidents and accidents in the public areas, paying attention safety hazards and items needing corrective action;

9. Trains, coaches ad supervises housekeeping staff in the performance of their duties;

10. Evaluates the performance of subordinates and conducts appraisal interview and

11. Performs other related duties as maybe assigned by superior.

B. HOUSEMAN

Basic Function: To attend to the upkeep and maintenance of cleanliness and orderliness in public areas assigned to him.

Duties and Responsibilities:

1. Secures cleaning supplies, materials and equipment and looks after their proper use, storage and maintenance.

2. Checks the location, condition and arrangement of fixtures in his area of responsibility: sees to it that they are clean and properly installed.

3. Cleans and sanitizes public comfort rooms under his area in accordance with standard cleaning procedures;

4. Replenishes guest supplies in public comfort rooms, including paper towels, toilet tissues, soap, etc.

5. Cleans and sanitizes all areas assigned to him following standard cleaning procedures.6. Performs other job as follows:

Vacuums/shampoos carpets and upholstered furniture; Sweeps/ scrubs/ polishes floors and walls;

Polishes/dusts off all fixtures; Cleans ceilings, exhaust and glass panels; Collects and disposes garbage and litters; Changes/ cleans ashtrays; and Disinfects toilet bowls, urinals, etc.

7. Reports all noted damages ad out –of-order facilities in his area of responsibility, takes note of defective cleaning equipment, busted bulbs, torn carpets, cracks on walls, defective sinks and toilet bowls, clogged floor drain, ceiling leaks, defective locks, etc;

8. Conducts fumigation in the absence of a pest control technician,

9. Reports guest complaints to his superior as well s suspicious objects or persons;

10. Turns-over to superior all lost-and-found articles;

11. Prepares daily accomplishment report Es corrective action

12. Performs other related duties as may be assigned by superior.

C.POWER GIRL

Basic Function: Responsible for the cleaning care and maintenance of ladies comfort rooms and locker rooms.

Duties and Responsibilities:

1. Maintains a par stock of cleaning supplies and makes requisition to replenish stocks.

2. Regularly cleans ladies comfort rooms and locker rooms following standard cleaning procedures. she

Disinfects toilet bowls Scrubs, cleans, wipes dry floor and wall tiles Polishes chrome and metal fixtures like faucets Fumigates the area as needed and Disposes garbage, washes and dries garbage bins

3. Replenishes toilet amenities like toilet paper, soap, paper, soap, paper towels, etc.

4. Checks the condition of fixtures and toilet facilities, checks for leaking faucets, defective tiles, etc, and reports any defect to her Supervisor.

5. Regularly checks trash and empties garbage bins from time to time.

6. Assists in other cleaning or housekeeping job when not loaded

7. Assist in the issuance of linens if she has available time.

D.GARDENER AND GROUNDS MAINTENANCE CREWBasic Function: Responsible for maintaining the grounds including plants and landscape.

Duties and Responsibilities:

1. Performs daily sweeping and cleaning of grounds following standard cleaning procedures.

2. Maintains supplies for plants and grounds maintenance and makes requisition to replenish stocks.

3. Looks after the care of plants, prunes leaves, apples fertilizer, weeds out dried leaves, does other related gardening jobs;

4. Maintains the landscape and insures that everything is in order.

5. Performs cultivation of plants through planting and other techniques, scouts for new ornamental plants.

6. Performs side duties like maintenance of cleanliness of the pool area, fountains, façade, gardens, motor pool and other related areas.

E.PEST CONTROL TECHNICIAN

Basic Function: To attend to the prevention and control of pests through preventive and corrective measures.

Duties and Responsibilities:

1. Checks areas where pests and insects proliferate and performs the necessary fumigation,;2. Looks for patches or holes and other entry points of insects and takes corrective action;3. Maintains stocks for pest control and looks after their safekeeping and reasonable use;

4. Checks for possible sources of the proliferation of pests and insects, makes report and recommendations to remedy the situation.

5. Performs fumigation in accordance with prescribed procedures.

CLEANING EQUIPMENT AND SUPPLIES

Good housekeeping in public areas, be it a hotel or building requires very thorough cleaning. With a clean and sanitized environment, house guest and occupants are protected from possible diseases.

For a thorough cleaning, the establishment must be equipped with appropriate cleaning and sanitizing equipment, tools and supplies as follows:

A. Floor Cleaning Equipment

Cleaning Equipment Usage and Maintenance

VACUUM CLEANER It is used to eliminate loose soil and dust particles from carpet surfaces, upholstered furniture and even hard surfaces.

Dust bags must be emptied daily.

After using, roll back the wire neatly on the back of the vacuum cleaner. Place it on one end of the trolley.

FLOOR POLISHER To be used in scrubbing, stripping and polishing hard floor surfaces and also vinyl, wood parquet, etc.

Use the appropriate pad on scrubbing, , stripping and polishing. Give the wax on the floor enough time to dry before polishing.

CARPET SWEEPER This is used to pick-up dirt and particles from the carpet.

Press the handle and push towards the dirt to vacuum-sweep the carpet.

HYDRO-VACUUM CLEANER This is called an “all purpose vacuum” as it is used for both dry and wet surfaces and also for absorbing water in flooded or wet surface.

CARPET EXTRACTOR This extractor is used when the carpet is heavily soiled. It penetrates into the inner surfaces of the carpet and removes embedded soil or dir.

CARPET DRYER To be used for drying carpet after extraction. It expedites drying by about 50%

B. Floor Cleaning Tools

FLOOR MOP For mopping, floor stripping and waxing

MOP WRINGER Used to wring and flush out excess water in the mop during damp mopping

FLOOR/WINDOW SQUEEGEE This is needed to remove excessive water from the surface and corners. It also speeds up the drying process

Make sure that rubber strips are supple. Have it replaced the moment it turns hard and brittle.

SOFT BTROOM AND Soft broom is for fine and flat surfaces like vinyl and wood. Stick broom is ideal for rough surfaces like grounds.

DUST MOP To be used to dust mop the floor during follow up cleaning.

CAUTION SIGN Warming sign to alert people that the floor for the preventions of slips and injuries.

C. OTHER CLEANING TOOLS AND MATERIALS

ROOMBOY’S CART Carrier of amenities and cleaning supplies during room make up.

CADDY BOX Container for cleaning chemicals and tools.

SCOURING PADS

Green: for scrubbing Purpose only;

White: For cleaning painted Surfaces, glass mirrors, and porcelain;

Should not be used for painted surfaces. Mirrors and glass panels, nor with scouring powder.

Always make sure the pads are wet before using them.

Wash and rinse after each use. Also rinse at the end of each day to insure that there is no saop left on the pads.

DUSTING CLOTHS This is used for dusting wooden furniture

Make sure the cloths are clean; otherwise the dusty cloth will merely rub the dust unto the

surface being dusted.CLEANING TOWELS It is used for drying bathroom walls and floor tiles after they are cleaned.

Make sure the cloths are dry.

If the walls and stiles are not wiped dry, water marks will develop.

POLISHING CLOTHS

This cloth is used for polishing metal surfaces like bathroom fixtures.

Use cloths that are made of fiver to be able to absorb the water left behind during the cleaning process.

HAND BRUSHES

This brush is meant for brushing away dusts from rough surfaces such as rattan, Wicker-work, etc.

Make sure that the brush is not left immersed on the cleaning water for a long time.

DUSTERS

For dusting furniture and fixtures

Use dusters for dusting furniture and fixtures.

TOILET BOWL BRUSH

It is used for cleaning toilet bowls

Toilet brush should be kept after use in the storeroom either in a holder or in a plastic bag hanging on one end of the trolley. Never leave the brush with other cleaning equipment elsewhere as they contain a lot of dirt and bacteria that can contaminate other cleaning materials.

CELEING BROOMS

Use this broom to remove cobwebs in the ceiling.

Clean the bristle of the broom after use and at the end of each shift.

GROUTING BRUSH

For cleaning in between surfaces of tiles

Brush the cleavages in between tiles using this tool, then sweep away the dust.

OILERS Use sparingly. Once there is no squeaky sound, wipe excessive soil away as if can spill on floor or carpet and cause stain.

TONGS This is used to protect the hands from getting into direct contact with the dirt that maybe a source of bacterial contamination and disease.

SPONGES Wash and rinse after use; give special rinse at the end of the day to make sure that there is no soap left in the pads.

PUTTY KNIFE/SCRAPPERS For scraping embedded dirt and candies that stick to floors.

PORTABLE STAIRS To prevent an accident, try to reach high areas to be cleaned using this stair.

Then fold and return to i9ts storage after use.

INSECT SPRAYER Spray the area while windows and doors are close. Leave it closed for at least 15 minutes then open to allow vapors and bad smell to evaporate. Then remove dead mosquitoes.

Wipe smooth surface after spraying to remove any oily film that settle on them. Cover your nose so as not to inhale the chemical.

HAND GLOVES Protection of cleaners against contamination during the cleaning process.

GOGGLES Serves as eye protection when handling dangerous chemicals while cleaning

TRASH RECEPTACLES WITH PLASTIC LINERS The receptacle is for the disposal of trash.

The plastic liner helps to capture soil moisture, as well as germs and fungi that would have embedded into the lining of the trash can. If these are not eliminated, they can cause foul smell, aside from harboring more bacteria.

D. CLEANING CHEMICALS

Floor Cleaning Chemicals

Stripping Chemical For stripping or removing embedded dirt or wax

Sealing Chemical To seal floors, cover holes and to prepare the floor for floor finish.

Emulsion Wax This is a buffable wax used for resilient floors like vinyl, linoleum and rubber tile. It can also be used for concrete floors and marble.

Solvent Wax This is a kerosene-based wax that is used for wooden floors.

Paste Wax To be used for polishing stone floors, wood and resilient floors.

Carpet Shampoo For shampooing carpet.

Carpet Stain Remover Used to remove stains or spots on carpets. See procedures for spot removal.

Buffing Solution For buffing so that the gloss of the floor will be maintained.

Extracting Solution Used along with the extractor when extracting carpets.

Degreaser Use this chemical to remove grease, oil, dirt carbon, ink, mildews, soils, and waxes on floor

Chemical for Cleaning Furniture, Fixtures, Other Areas

Wood Polish To polish wood surface, leather and imitation-leather surfaces. Spray it sparingly and evenly on the surface.

Disinfectants like Lysol, used with a spray They are used to disinfect toilet bowls, urinals, sink and other areas that are most vulnerable to bacterial contamination. Dilution will depend on the degree of disinfection. The average is one cup of Lysol to 1 gallon of water.

Pure Lysol maybe applied to urinals and toilet bowls since these areas already contain water. Use brush to clean and disinfect bowls and urinals then rinse afterwards. For other surfaces, apply with a cloth or mop, wipe the surface, then rinse and dry.

When using Lysol in atomizer can, apply the chemical directly to the surface, wipe with damp cloth or wet brush, then rinse and dry.

Metal Polish To be used for polishing brush copper and metal

surface.

Apply small amount on a cleaning towels and rub metal surfaces until the tarnish will disappear. Rinse

immediately and remove left-over with hot water.Air Polish To be sprayed in these room in order to remove foul

odor in guestroom, comfort rooms or any area with foul odor. Use sparingly.

Muriatic Acid This strong chemical shall be used only for removing cement or plastic remains from floors. It is not advisable in cleaning toilet bowls since it is very strong and it can damage the tiles.

Never mix with any other chemical.

Hands should not get into direct contact with the acid as this can cause skin irritation. If the remains are thick, leave solution on the area of a few minute or longer. Then remove the remains a scraper or a hard brush. Repeat the process until all cement or plaster rae removed. Rinse thoroughly with water since any acid that remains on the surface may cause damage.

Lacquer or Paint Thinner Use this chemical to remove lacquer or paint from hard surface.

Apply with a cleaning towel or scouring pad until yhe leftovers are removed. Then pat dry and polish the surface. Since the solution is highly concentrated, light spraying is sufficient tto be able to economize.

Chapter 3

GUESTROOM CLEANING and MAINTENANCE

Guestroom in hotels, resorts and other lodging establishment are also maintained by the Housekeeping Department. Small hotels with only a few rooms to maintain usually have only one manager or supervisor to attend to both public areas and guestrooms. But when the hotel is quite large, maintaining hundreds or thousands of guestrooms, a department or section for rooms maintenanceis eatablished under a section head. Each floor or area is under the direct supervisor of a floor or area supervisor.

The Rooms keepin g section is manned by room attendants, also known as room boys (if male) and chambermaids (if female). Some large hotel hire mini bars runners who are respnsible for mini bar transactions such as set up, replenishment and inventory of mini bar stock.

Room attendant are given specific room assignment in a specific area or guest floor like floor 2-4 and cottages 1-5. They report directly to the floor/area supervisor.

Guestroom ar eserviced twice a day – morning and late afternoon up to evening.

Room attendants who report for the first shift (usually between 6:00 in the morning up to 2:00 in the afternoon) perfoorm the room make up and installation of room amenities. They also attend to service request of guest. Those on second shift receive endorsement from the morning shift for the task that need to completed or to be initiated for the afternoon and evening. The night service is also executed by the second shift. This includes turndown of beds, make-up of the bedroom and bathroom, attending to late check-outs, refill of thermo jug with water, attending to service requests and other guest services.

Job Responsibilities of Room keeping Staff

A. Rooms Maintenance Supervisor or Managers

Basic Function: To plan, organize, direct and monitor rooms maintenance activities and to insure consistent compliance to prescribed rooms keeping standards, procedures and policies.

Duties and Responsibilities:

1. Conducts routine inspection to check the quality of room make up. Make sure that the rooms are installed with standard room amenities and that the area is free of safety hazards. Also checks if there is anything that needs repair or corrective action.

2. Checks rooms status during room check, prepare and disseminates room status report to the Front Desk and to the room attendant.

3. Looks after the proper use, storage and maintenance of linen and cleaning equipment as well as housekeeping tools and supplies.

4. Regularly checks the condition and maintenance of housekeeping equipment. Have them cleaned regularly; initiates service request for detective items:

5. Checks and maintains par stock. Makes requisition whenever needed.

6. Initiates and supervises the weekly inventory of room supplies and other housekeeping items. Reports losses and damages and takes corrective action against reckless use of equipment:

7. Reports to management all unusual incidents and accidents in guestrooms and other related areas and responsibility:

8. Trains, coaches and supervises room boys and chambermaids;

9. Monitors and evaluates the performance of room maintenance staff conducts progress review and appraisal interview;

10. Personally attends to very important guest (V.I.P) and their requirements;

11. Attends to guest complaints, inquires and requests and complaints;

12. Coordinates with the Front Office changes in the room status and bookings; with the Facilities Maintenance Unit regarding request for repair and maintenance and other departments on other related matters.

B. Room boy, Chambermaids or Room Attendant

Basic Function: To attend to maintenance and upkeep of all guestroom and service areas assigned to him/her.

Specific Duties1. Looks after the maintenance of cleanliness, orderliness and sanitation in his

assigned guestroom. He/she: Cleans wall, carpet, fixtures following standard cleaning procedures; Sanitizes toilets and bathrooms using sanitizing chemicals; Disposes garbage from waste baskets and garbage cans; Collects all use/soiled linens and replenish them with fresh ones;

Looks after the orderly make-up of the room, bed and bathroom; Checks the condition of all guestroom facilities and fixture and report any

defect to supervisor for corrective action; Replenishes standard room amenities and place them in their appropriate

location.2. Performs turn-down service if scheduled for the second shift.3. Looks for after proper use, maintenance and storage cleaning equipment. Report

damages to supervisor for corrective action;4. Attends to the needs and additional requests of house guests;5. Reports all guest complaints and unusual incidents, including unauthorized entry of

suspicious person in guestrooms and guests who are sick and or in critical condition.6. Reports and surrenders all lost and found items to Supervisor.7. Assist in the inventor of guestroom supplies and linens;8. Prepares and submits daily accomplishments and consumption report to his/her

superior;9. Assists supervisor in conducting room check;10. Conduct fumigation of assigned guestroom as needed;11. Performs the duties of a mini bar attendant if there is no one assigned to do the job.

C. Mini Bar Runner/Attendant

Basic Function: To attend to mini-bar installation, replenishment , inventory taking stock requisition and other related function.

Duties and Rsponsibilities:1. Maintain par stock or mini bar items; initiates requisition to replenish used stocks.2. Records mini bar consumption per room, prepares and sales inventory report. Also

double checks the expiration dates of perishable items.3. Assists in promotion of mini bar items; takes note in salable and non salable items to

have a more accurate basis for stock requisition.4. Monitors sales and movement of stocks , informs of supervisor of slow moving and non-

moving items.5. Cleans and dusts mini-bar bottles in vacant guestroom;6. Checks and collects mini-bar receipts in all guest rooms;7. Assists in the inventory of stocks in housekeeping stockroom as well as in all vacant,

occupied by guests who are about to check out within the day.8. Prompty prepares billing of mini bar consumption giving priority to rooms occupied by

guest who are about to check out within the day.9. Coordinates with Front Office Cashier for the billing of the late charges, with Bell

Service for the collection of bills for guests and hotel skippers.

10. Endorses to the incoming attendant all un-replenishment for the day are accomplished as scheduled.

11. Determines the availability and non-availabilityof mini-bar stocks and updates the individual receipts distributed in the guestrooms.

12. Collects empty or consumed mini-bars bottles, cans, etc. from the different floor and guest areas, pantries nd guestroom.

13. Prepares spoilage/damage report for spoiled/damaged stocks and;14. Coordinates with Front Office regarding checks out for the day to be ableto proritize

rooms for mini bar inventory. Also checks rooms on “cash-basis” to be able to pull out mini-bar stocks.

NATURE and SCOPE OF ROOMS MAINTENANCE

Guestrooms are serviced and maintained through the following services:

1. Maintenance and order and cleaning in all guestrooms, to include:a. Regural cleaning of guestroom;b. Orderly arrangement of fixtures and guestroom amenities;c. Installation and replenishment or guestroom supplies and amenities;d. Continuous checking of the condition of guestroom and facilities and taking

corrective action.2. Safekeeping of lost and found items.3. Installation and control over mini bar items.4. Coordination with other departmens on matters involving guestrroom maintenance,

particularly; Engineering or Facilities Maintenance for the needed repair or maintenance

work. Front Office for room blocking and information on out of order rooms; Linen and Laundry Section for linen requirements and the processing of guest

laundry; Security Office for the investigation of losses in guestrooms and other security

matters; Purchasing office for the procurement of room amenities and other

Requirements; Accounting for budget requirements and control of stock issuances; And Human Resource Department for the recruitment and training of

Housekeeping staff and arrangement of their work schedule.

5. Provision for the services to house guests like: Baby sitting Request for seamstress

Extra beds , linen, towel, pillow Provision of facilities like hair dryer, adaptors, transformers Shoe shine service

The hotel must specify which items canbe lent out to guests free of charge and which ones will be charged and how much is the cost of charges.

These items must be accompanied by acknowledge receipt (in three copies ), signed-acknowleThese items must be accompanied by acknowledge receipt (in three copies ), signed-acknowledged by the guest who request who receives the said items. If said items get lost, automatic charges shall be billed to the account of the guest. One copy of the receipt is endorsed to the Front Office cashier for it to be noted in the guest’s folder/folio. The other copy stays with Housekeeping office and the other copy is for the guest.

6. Attending to other guests’ needs and concerns.7. Pick up and delivery of guest laundry.

CLASSIFICATION OF GUESTROOMA. According to Number of Beds

1. Single room is a room with a single bed, good for one person.

2. Twin room is a room with two twin or two single beds, good for 2 persons.

3. Double room has a double and can be occupied by one or two persons.

4. Double-double room has two double beds or 2 queen beds, occupied by two or more persons. It is sometimes called TWIN DOUBLE.

5. Triple room is occupied by three people, may hve 3 single beds or 1 double bed and a roll away bed or 2 single beds plus a roll away bed.

6. Family room has atleast 1 double bed, plus additional single and/or, sofa bed, designed to accommodate one small family.

B. According to price , layout and facilities

1. Economy room is designed for a economical rate, usually short of some standard facilities like air conditioner, television and other amenities. Several economy rooms a common toilet and bath, instead of them having their own in their respective room.

2. Standard room is solid and moderate rate equipped with standars facilities and emenities like aircon, private toilet and bath, toiletries, television, bed, nite table, coffee table and other bacis ameneties.

3. De Luxe room is more luxurious and spacious, with ameneties of superior quality, solid at a much higher price than the standard room. All standard amenities are installed but they are of the more expensive and superior brand. The interior is also more elegant. Additional luxury are also set up, i.e, bath robe, slippers, VCD, mini bar, recliner, coffe set any many other.

4. Studio room has a studio bed or a couch which can be converted into a bed. It may also be callled an executive room. It is likewise equipped with luxury amenities. Some are equipped with some basic kitchen facillity like microwave, set of china waresand flat wares.

5. Connecting rooms consist of two or more rooms with entrance doors from the outside door between them. Guests can enter the adjoining bedroom without going out of their own.

6. Suite room has a parlor or a living room connected to one or mre full sized bedrooms. It is equipped with luxury amenities and is sold at a higher price than standard rooms. It is usually equipped with a bath tub.

Types of Suite

1. Junior Suite is a room with a bed and a sitting area (usually a small lounge). There maybe a small, separate bed, connected to the living room or parlor. It is also called a mini suite.

2. Penthouse Suite is usually located on the top of the property.3. Executive Suite is designed for a top executive, with facilities and amenities of superior

quality.

4. Hospitality Suite is used for entertaining visitore; serving as function room or a parlor.

Types of Beds

Single BedA bed approximately 36 inches by75 inches in size

Double BedBed that can accommodatea couple or two individuals. It is approximately 54 inches by 75 inches in size

Queen BedIs an extra long, extra wide bed, about 60 by 80 inches in size

King BedAn extra llong, extra wide bed, with a width of 87 inches and length of 80 inches

Roll – away BedA portable bed, usually installed fpr an extra person in the room

Pull out BedBed that is inserted into a bed and pulled out when used. It is advisable for small rooms as it is space saving

Sofa BedCouch that is convertible into a bed

ROOM STATUS

During room check, the room supervisor checks the status of each room using the code below. He prepared the room status report and endorses it to the Front Desk Clerk as a reference in assigning

rooms to guests. This report is important to prevent double booking or assigning or dirty rooms to guests.

STATUS CODE STATUS

OC Occupied Clean The room is occupied and has been cleaned and made up

OD Occupied Dirty The room is occupied but not yet clean

VR Vacant Ready The room is vacant, already made up and has been checked by the supervisor; ready for sale

VC Vacant Clean The room is vacant, already made up but not yet checked by the supervisor

VD Vacant Dirty The guest has checked out and the room is already for cleaning

HSUD House Use Dirty The room is occupied by non paying person (usually from the hotel) and the room is not yet clean

HSUC House Use Clean The room, occupied by non paying person is already clean

OOO Out Of Order Room Room is under renovation or not yet fit for occupancy since it requires repair or maintenance work

BLO Blocked Room is reserved for a guest who is expected to arrive within the day

NS No Show The room is reserved but the guest did not show up or has not arrived

SO Slept Out The guest slept outside the hotel

HU House Use Room is occupied by an officer by an officer or staff of the hotel or the owning company

DND Do Not Disturb Guest posted the DND sign and does not want to be disturbed

Terminology Used to Describe Various Types of Guests

1. Very Important Person (VIP) refers to a well renowed guest like a high ranking official or an executive who warrants special treatment and handling.

2. Very, Very Important Person (VVIP) is a highly renowed person who deserves extra special treatment. Example: dignitaries, ambassador, etc

3. Free Independent Traveler (FIT) Or Foreign Individual Tourist refers to a tourist or a traveler who is travelling alone or is not with any tour group

4. Joiner is a person joining another guest in the same room.

LIST OF ROOM AMENITIES IN COMMERCIAL HOTELS , RESORTS AND LODGING HOUSES

Standard room amenities for all commercial lodging houses

ITEMS / SUPPLIES

A. Bedroom Amenities

1. DND (Do Not Disturb) sign placed at the door Knob

2. Make Up sign placed at the door knob

3. Closet with at least 4-6 hangers inside

4. BedsSingle bed 36 by 75 inchesDouble bed 54 by 75 inchesQueen bed 60 by 80 inchesKing bed 78 by 80 inches

Roll Away Bed

Installed for an extra occupant in the room

5. Bed linen

a. Bed skirtingplaced in the box spring (if the bed has a box spring)

b. Bed PadPlaced on the top of the mattress as protection against stains

c. Bed cover(maybe a comforter or duvet0 places on the top of the finished bed

d. Flat sheetthe size must fit the size of the bed

e. Pillow with a pillow slip and a pillow case. One pillow per occupant.

Decorative pillows maybe added to add appeal to the bed

6. Luggage RackIt may be placed at the foot of the bed

7. Dresser table with vanity mirror and a dresser chair

Placed inside the bedroom.

8. TV SetFor guest’s entertainment and relaxation

9. Wall LampPosted on the wall

10. Nite table with nite table lampOn top of the table is a telephone. In house phone directory, room service menu; under the table is a safety and security booklet and bible

Place it beside or in-between the 2 beds.

11. Coffee table with at least 2 chairs

12. Guest folder or compendiumContains envelope, stationary, ball pen, post card, directory of hotel service, guest comment survey, “where to find me”, safety handbook and other information

It is placed on the top of the dresses table or nite table

House rules for guests maybe placed inside the guest folder or posted at the back of the door.

The safety manual containing safety measures during an emergency can be placed inside the folder or on the drawer.

13. Room serviced menuMaybe placed on the top of the nite table or the coffee table or inserted into the

guest’s folder

14. Service tray with thermo jug filled with cold water; 2 glasses with cover

15. Telephone with In House telephone directoryPlaced on the top of the nite table

16. Evacuation route/Fire exit directional signs usually posted at the back of the entrance door

17. Garbage can, underlined with plastic liner

One inside the bathroom beside the toilet bowl (right side);one inside the bedroom

18. Laundry bag with Pressing/ Laundry ListThe bag is folded and neatly placed inside the drawer of the dresses, together with the laundry list

19. Shoehorn and shoe clothPlaced inside the closet

20. Safety deposit boxFor keeping guests’ valuables inside the room. It is usually placed inside the closet

B. Bathroom Amenities

1. Bathroom LinenBath towel 25” X 54”-500 gramsHand towel 18” X 33” 150 gramsFace towel -13” X 13” 60 grams or wash cloth2 towels per room1 towel per occupant

2. Bath mat -20” x 30” -450 gms.To be hanged on the side of the bath tub (if there is any , or

3. Toilet tissueRolled into the tissue dispenser inside bathroom

4. Amenity Basket or Tray containing:Hair shampoo and conditionerLotion , morning kit, shower cap,Soap, body scrub, bubbled bath if a bath tub is installed

5. Sanitary bagIn the sanitary bag holder (bath room)

6. Shower curtain

LUXURY AMENITIES

1. Bath TubUsually installed for de luxe and superior rooms

2. DVD Player

3. Bath robe in a bathrobe tray

4. Water heater with 2 cups and saucer, teaspoon and sachet of coffe, tea, creamer

& sugar and 2 bottles of mineral water

5. RefrigeratorMini bar items like bottled and canned drinks, chocolates, etc. are placed inside

6. Sofa set

7. Recliners

8. Hair dryer for ladies, shaver for menShaving kit contains shaver & shaving cream placed in the amenity tray or amenity basket

9. Additional amenities for the amenity basket

Slipper inside closet Sewing kit Morning Kit (small package of

toothbrush & toothpaste) Comb sealed/wrapped in plastic

10. Facial TissueInside the dispense if any

11. Kitchenette with microwave. Coffee maker and a set of cutleries, plates and glasses

INSTALLATION AND SET UP OF ROOM AMENITIES

Sample Bedroom Set up for a de luxe room

LEGEND

1. Dresser with a stool2. Room service menu3. Directory of Hotel services4. Compendium/folder containing

envelope, stationery, safety instructions, other information materials

5. Ref with mini bar stocks inside6. Garbage can7. Television8. Thermo jug with water and 2

glasses with cup in a tray

9. Luggage rack10. Bed cover11. Pillow with pillow slip inside it12. Nite table13. In house telephone directory

beside the phone14. Table lamp15. Closet with hanger inside16. Chair17. Coffee table18. Drawer with laundry bag and

laundry list inside19. Wall lamp

Legend

1. Closet for hanging clothes with hangers and safety deposit box inside2. Bed, complete with bed cover, blanket, covered with bed pad and 3 flat sheet3. Working table, with amenities on top of it, namely; covered water glass and mineral water,

room service menu, compendium containing information materials4. Coffee table with 2 easy chairs5. Luggage rack for luggage6. Flat TV7. Mirror8. Nite table with in house telephone directory and room service menu on top9. Night lamp10. Telephone

Some Amenities and Service for De Luxe Rooms and Suite

Bedroom Amenities

Air-conditioning Electronic/magnetic keys In-room safe Slipper Sewing kit (on requested) Electrical adapters Telephone Mini Bar Tea/Coffee maker with coffee and tea,

sugar in sachet Bottled Water (complementary) Crib for infant upon request Extra bedding in room Makeup/shaving mirror Dryer Bedside control panel with pilot

reading lights

Bathroom Amenities

Entertainment Services

Complimentary benefits given by some hotels