Business Business CommunicationsCommunications

Hierarchy of human needsJohari WindowContrasting Management StylesNonverbal communicationEffective listeningSummary

Recovering Human NeedsRecovering Human NeedsHierarchy of NeedsHierarchy of Needs

Lower Level Needs Upper Level Needs

                                                                                                            

Exploring The Johari WindowExploring The Johari Window

Free Open Area Known to self Known to others

Bind Area Not known to self Known to others

           

                                                                                               

Exploring the Johari Exploring the Johari WindowWindow

Hidden area Things we know about

self Things others do not know

about us

Unknown area Things never experienced

Contrasting Management StylesContrasting Management StylesOld Tradition ViewOld Tradition View

Job Paycheck

                                                                                                                     

Contrasting Management StylesContrasting Management StylesModern Needs of SatisfactionModern Needs of Satisfaction

Treats workers as Adults

“Right job for a person”

                                                                                              

Nonverbal CommunicationNonverbal CommunicationMetacommunicationMetacommunication

Encouraging Discouraging

                                                                                                                    

Nonverbal CommunicationNonverbal CommunicationKinetic MessagesKinetic Messages

Visual Vocal

                       

                                                                                               

Effective ListeningEffective ListeningListening as a Communication SkillListening as a Communication Skill

Managers/listeningListen for specific

purposea) Social interactingb) To receive

informationc) Sharing feelings

with others

           

                                                                                      

Benefits of Effective Benefits of Effective ListeningListening

-Good Listeners are liked by others-Job performance is improved-Accurate feedback-Greater job security-Able to separate fact from fiction-Opens doors for ideas

Types of ListeningTypes of ListeningCasual listeningListening For

InformationIntensive

ListeningEmpathic

Listening

                                                                                               

Bad ListeningBad Listening

Faking attentionAllow disruptionsOver listeningStereotypingDismissing

subjects as uninteresting

Failing to observe nonverbal aid

Tips for effective Tips for effective ListeningListening

cut distractionsGet in touch with

speakerShow interestDon’t interruptAsk reflective

questionsUse prompts to

direct

SummarySummary

Hierarchy of human needsJohari windowContrasting management stylesNonverbal communication

SummarySummary

Effective listening skills are important in business

There are different types of listening/appropriate for different times

There are ineffective/effective ways of listening

Good communication skills can help in building relationships in business