© 2009 by South-Western, Cengage Learning SAMIRLANDER Chapter 1.
Chapter © 2010 South-Western, Cengage Learning Getting the Job 3 & 4.
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Transcript of Chapter © 2010 South-Western, Cengage Learning Getting the Job 3 & 4.
Chapter
© 2010 South-Western, Cengage Learning
Getting the Job
3 & 4
© 2010 South-Western, Cengage Learning SLIDE 2
Chapter 3
Contents of an Application Letter
The application letter, or cover letter, introduces you to a potential employer.
The application letter is a sales letter. “Sell” your qualifications.Create interest in the enclosed resume. Purpose is to get an interview.
© 2010 South-Western, Cengage Learning
Preparing for an Application Letter
Use 81/2 x 11 –inch paperResume paper (can buy at office max or
staples)A standard 12 point font for the typeFont: Arial, Times New Roman
SLIDE 3
Chapter 3
© 2010 South-Western, Cengage Learning
[Your Name][Street Address][City, ST ZIP Code]January 2, 2009
[Recipient Name][Title][Company Name][Street Address][City, ST ZIP Code]
Dear [Recipient Name]:
Sincerely,
[Your Name][type signature]
Enclosure:
SLIDE 4
Chapter 3
Return address
Letter address
Salutation
Closing
© 2010 South-Western, Cengage Learning
Body of Application Letter
In this very first paragraph explain why you are contacting the person (state job title), also mention your connection with that person or someone who knows that person. Describe where you heard about the current job opening. You will also briefly state who you are.
In this second paragraph communicate more about yourself. Explain with detailed examples, that you are the best and most suitable candidate for this position. Then end this paragraph with detailed qualifications you have that make you exactly what they are looking for in an employee.
This ending paragraph will be you thanking the person reading this letter, for their time. Also include, you will be looking forward in the future, hearing from them or a representative of their company, with their reply.
SLIDE 5
Chapter 3
© 2010 South-Western, Cengage Learning SLIDE 6
Chapter 3
Preparing anE-Mail Application Letter
Set your e-mail to plain text Place everything at the left margin. Use no special formatting or tabs.Prepare your application letter in your
e-mail message window.
© 2010 South-Western, Cengage Learning SLIDE 7
Chapter 3
The Resume
A resume shows information that may be of interest to an employer.
Aka: Personal data sheetBiographical summaryProfessional profile
© 2010 South-Western, Cengage Learning
Parts of the Resume
What would you want to read?
What main sections?
SLIDE 8
Chapter 3
© 2010 South-Western, Cengage Learning SLIDE 9
Chapter 3
General Guidelinesfor a Resume
Keep resume to one page.Include all information pertinent to the job
for which you are applying.Choose a format that is attractive,
professional looking, and easy to read.Proofread thoroughly.Use a high-resolution printer and good
quality paper.
© 2010 South-Western, Cengage Learning SLIDE 10
Chapter 3
References
References people who are 18 years of age or older who have known you for at least a year and can provide information about your skills, character, and achievements.
Who would you ask?
© 2010 South-Western, Cengage Learning SLIDE 11
Chapter 3
Purpose of the Resume
Get the interview!!!
© 2010 South-Western, Cengage Learning SLIDE 12
Chapter 3
The Application Form
An employment application, or job application, is a form that asks questions of people who apply for a job.
Ways to complete an application formUse pen to fill out paper formComplete form online at company web siteDownload form and submit electronically
© 2010 South-Western, Cengage Learning SLIDE 13
Chapter 3
The Job Interview
A job interview is a face-to-face meeting with a potential employer to discuss a job opening.
You should spend at least as much time preparing for the interview as you did getting the interview.
© 2010 South-Western, Cengage Learning
Preparing for the interview
What research should I do before a job interview?
Answer
What should I bring to an interview?Answer
SLIDE 14
Chapter 3
© 2010 South-Western, Cengage Learning
Making a Good First Impression Arrive on time Dress appropriately Go alone Be prepared Appear-self confident Be courteous Think before you speak Be enthusiastic Emphasize your strong points Look for cues
SLIDE 15
Chapter 3
© 2010 South-Western, Cengage Learning
Job Interview questions?
SLIDE 16
Chapter 3
How do I know what the interviewer is going to ask me?
Answer
How should I handle questions I don't want to be asked?
Answer
© 2010 South-Western, Cengage Learning SLIDE 17
Chapter 3
The Follow-Up/Thank you
Follow-up is contact with the employer after the interview but before hiring occurs.
Thank you - It reminds the employer of who you are and could improve your chance of getting the job because you are showing appreciation to the employer for taking time to speak with you.
© 2010 South-Western, Cengage Learning
Brie Bella and Daniel Bryan go on a mock job interview
Mock Interview
How do you think they did?
SLIDE 18
Chapter 3
© 2010 South-Western, Cengage Learning
Other---TESTING
What kind of tests can they ask you to take before they offer you the job?
Which test are many people finding the hardest to pass??
SLIDE 19
Chapter 3
© 2010 South-Western, Cengage Learning SLIDE 20
Chapter 4
Communication on the Job
36%
24%
13%
7%
20%Listening
Speaking
Writing
Reading
All Other Activities
© 2010 South-Western, Cengage Learning SLIDE 21
Chapter 4
Effective Communicationat Work
Success on the job depends on good communication skills.
Of all the job activities you perform in a day, 80 percent involve communication in one form or another.
More than half of all job communication involves listening and speaking.
Many job ads list good communication skills as a must.
© 2010 South-Western, Cengage Learning SLIDE 22
Chapter 4
Hearing vs. Listening
Hearing is the process of perceiving sound.
Listening is an active hearing process that requires concentration and effort.
© 2010 South-Western, Cengage Learning SLIDE 23
Chapter 4
Informal Speaking
Making contact with othersExchanging informationInfluencing othersSolving problems
© 2010 South-Western, Cengage Learning SLIDE 24
Chapter 4
Formal Speaking
To informTo entertainTo persuade
© 2010 South-Western, Cengage Learning SLIDE 25
Chapter 4
E-mail Communication
E-mail is the most common form of communication in business today.
Rules of good writing apply.Be concise.Use correct grammar.Proofread.Review for clarity before sending.
© 2010 South-Western, Cengage Learning SLIDE 26
Chapter 4
E-mail Communication
Advantages Fast Inexpensive Simultaneous Easy to learn and use
Disadvantages Overuse No cues from reaction Lack of privacy Temptation to use
inappropriately
© 2010 South-Western, Cengage Learning SLIDE 27
Chapter 4
Human Relations at Work
Human relations is the art of getting along with others.
To be truly competent in human relations, you need to have a good understanding of yourself and of others and a genuine concern for their needs and feelings.
YOU worked hard to get the job now know how to keep it!!
© 2010 South-Western, Cengage Learning SLIDE 28
Chapter 4
Work Rules
Work rules are the do’s and don’ts of fitting in successfully and having a positive work experience.
Unwritten work rules Not documented Not verbally communicated
Written work rules Posted Include in an employee manual
© 2010 South-Western, Cengage Learning SLIDE 29
Chapter 4
Leave a Favorable Impression
Remember customers’ names and preferences.
Make an extra effort to be helpful. Demonstrate knowledge, enthusiasm, and
interest in customers. Display genuine concern for the quality of
products and services. Care about people and meeting their needs. Listen sympathetically to customer complaints. Take pride in yourself and your work.
© 2010 South-Western, Cengage Learning SLIDE 30
Chapter 4
Absenteeism
Absenteeism is the record and pattern of absence rates for workers.
Businesses must deal with the causes and effects of absenteeism.Types of absenteesConsequences of absenteeismCosts of absenteeism
© 2010 South-Western, Cengage Learning SLIDE 31
Chapter 4
Motivation and Needs
All human beings have some needs that are basic to survival and other needs that go beyond mere physical existence.
Unfulfilled needs motivate people to work toward satisfying those needs.
Anyone seen Tom Hanks in Cast Away???
© 2010 South-Western, Cengage Learning SLIDE 32
Chapter 4
Maslow’s Hierarchy of Needs
The model has five levels of need: Level 1: Food, Clothing, and Shelter Level 2: Safety and Security Level 3: Love and Belonging Level 4: Self-Esteem
Self-esteem is self-respect and recognition from others.
Level 5: Self-ActualizationSelf-actualization is the need to reach one’s full potential,
to grow, and to be creative.
© 2010 South-Western, Cengage Learning SLIDE 33
Chapter 4
Maslow’s Hierarchy of Needs
Employment can help satisfy all five levels of needs.
According to Maslow, in general, lower-level needs must be satisfied first.
Once a need is met, the next higher one in the hierarchy begins to motivate the person’s behavior.
(continued)
© 2010 South-Western, Cengage Learning SLIDE 34
Chapter 4
Level 1
Maslow’s Hierarchy of Needs
Food, Clothing, and Shelter
Self- actualization
Self-esteem
Love and Belonging
Safety and Security
Level 5
Level 4
Level 3
Level 2
