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Transcript of Chapter 2 – EI And Why It Matters In Asia Definition of Emotional Intelligence: “Mainly the...
Chapter 2 – EI And Why It Matters In Asia
Definition of Emotional Intelligence:
“Mainly the ability to identify and use emotions
resourcefully within ourselves as well as others”
(p. 7).
THE CONCEPT AND DEVELOPMENT OF EI
Developed in the 1980’s by a group of academics curious about the results of
traditional IQ test.
WHY WERE IQ TEST ORIGINALLY CREATED?
IQ test were originally used for mass recruitment and placement of military personnel in order to save time and resources.
IQ test did not fill the expectations of their developers and users.
Discovery of missing factors.
THE MISSING FACTOR
WHY DOES EI MATTER FOR LEADERS?
Non-business related essentials:1. Feeling good about yourself2. Growing as a person3. Enjoying your work4. Building healthy relationships with
your peers and team members
IMPACT OF COMMITMENT TYPES ON DISCRETIONARY
EFFORT
Emotional commitment makes more of a difference in
organizations than rational commitment (pp. 9-10).
SEE FIGURE 2.1
ELAND BUSINESS PERFORMANCE: RESULTS FROM ACADEMIC
RESEARCH INDICATORS EI has a significant role to play in
business performance. Top performers in management
positions have significantly higher EI than average performers.
Effective leaders have relatively higher EI
(pp. 8-11)
CLASS DISCUSSION Because emotions are not expressed does not mean they “do not exist”.
Is a show of emotions a sign of weakness?
Emotional Intelligence In Asia
“This tendency to suppress one’s own emotions and discourage the
expression of emotions in others is even stronger in the business
environment of Asia than it is in the West.” (p. 12)
WATCH OUT FOR ICEBERGS!
“Above the surface is what can be seen.Below the surface is what cannot be seen.” (p. 13)
The submerged part of the iceberg is the most dangerous!
We can learn about people from what they say and do, but there is far more here: thoughts, values, beliefs, and emotions.
See Figure 2.2 p. 13 and Figure 2.3 p. 14
A CONSCIOUS DECISION
You are a leader and an iceberg surrounded by other icebergs.
“It is crucial to find out what is going on below the surface, particularly in
your team members.” (p. 13)
End Chapter 2 Here
Start Chapter 3 Here
Part OnePart OneUnderstanding Emotional Understanding Emotional
Intelligence in AsiaIntelligence in Asia
LDRS 670: LEADERSHIP AND PERSONAL DEVELOPMENTModule 2: Chapters 3 & 4
Vocabulary Emotional Intelligence Dimension Attributes Self-awareness Self-management Social awareness Relationship management Interrelated Strengths Weaknesses
Beliefs Behaviors Resourceful Determination Clear boundaries Pleasant spineless
Chapter 3 – The Various Chapter 3 – The Various Facets of EI: Four Areas to Facets of EI: Four Areas to
DevelopDevelop
EMOTIONAL INTELLIGENCE HAS NO FIXED AND UNIVERSAL DEFINITION. (p. 19)
Current EI models in use were developed in the West. (p. 19)
Asia has not developed an EI model yet. (19) India is now doing research to develop a
model that will encompass the depth of India philosophy. (p. 19)
Most Reliable EI Theory from Daniel Goleman
An author, psychologist, and science journalist. For twelve years, he wrote for The New York Times, specializing in psychology and brain sciences.
Born: March 7, 1946 Stockton, CA Education: Harvard University,
Amherst College Goleman authored the
internationally best-selling book, Emotional Intelligence. He believed that non-cognitive skills matter as much as I.Q. for workplace success and for leadership effectiveness.
Emotional Intelligence
Four Dimensions of Four Dimensions of Emotional IntelligenceEmotional Intelligence
See Figure 3.1 model – Emotional Intelligence Matrix (p. 20)
What we do: 1. Self-Management 2. Relationship Management
What we see: 3. Self-Awareness 4. Social Awareness
Four Dimensions of Four Dimensions of Emotional IntelligenceEmotional Intelligence
1. Self-Awareness is about how aware we are of our own emotions. This is how we see ourselves. (p. 21)
“What we can see ” plus “Own emotions”
Four Dimensions of Four Dimensions of Emotional IntelligenceEmotional Intelligence
Self-Awareness“…become more aware of your own emotions…understand what’s going on down at the bottom of your own iceberg.” (p. 23)
Four Dimensions of Four Dimensions of Emotional IntelligenceEmotional Intelligence
2. Self-Management describes how skillfully we can handle our own emotions (p. 21).
“What we do” plus “Own emotions.
Four Dimensions of Four Dimensions of Emotional IntelligenceEmotional Intelligence
Self-Management
“…know how to put yourself in a state where you consistently radiate positive energy, so that people working with you can’t help noticing it and being inspired.” (p. 25)
Four Dimensions of Four Dimensions of Emotional IntelligenceEmotional Intelligence
3. Social Awareness describes how good we are at identifying/reading emotions in people around us. (p. 21)
Four Dimensions of Four Dimensions of Emotional IntelligenceEmotional Intelligence
Social Awareness
Emotions can be a non-verbal language.
Social Awareness: Reading Peoples emotions
Social Awareness: Reading Peoples emotions
1. On a piece of paper, each group will identify the different emotions from the prior PPT.
2. Make sure to write your group number and the Family and English name of each group member.
3. Be prepared to present your answers in front of the class.
Four Dimensions of Four Dimensions of Emotional IntelligenceEmotional Intelligence
4. Relationship Management describes using emotions to build trusting and healthy relationships with people around us. Mainly with peers and team members. (p. 21)
Four Dimensions of Four Dimensions of Emotional IntelligenceEmotional Intelligence
Relationship Management
Open communication increases the level of trust between people. (p. 23)
Four Dimensions of Four Dimensions of Emotional IntelligenceEmotional Intelligence
Which dimension is the most important?
The answer is…
Four Dimensions of Four Dimensions of Emotional IntelligenceEmotional Intelligence
All dimensions are important for a leader. (p. 21)
How would you like working for a leader who has:
1.Low self-awareness.2.Frequent emotional outbursts.3.Little understanding of others emotions.4.Does not know how to build trusting relationships.
Four Dimensions of Four Dimensions of Emotional IntelligenceEmotional Intelligence
All dimensions are interrelated. (p. 22)
Four Dimensions of Four Dimensions of Emotional IntelligenceEmotional Intelligence
The most important dimension varies from one individual to
another because of our strength and weaknesses. (p. 22)
Four Dimensions of Four Dimensions of Emotional IntelligenceEmotional Intelligence
Where is your focus, on your weaknesses or your strengths?
Most people…
Four Dimensions of Four Dimensions of Emotional IntelligenceEmotional Intelligence
Most people, “tend to focus on our perceived weaknesses.” (p. 23)
“…it makes more sense to build up an existing strength than to fix a
relative weakness.” (p. 23)
EI Dimensions and Attributes
Each dimension has attributes.
Review the attributes in each dimension in the next two slides. Discuss as a whole class.
Emotional Intelligence (EI)
Emotional Intelligence (EI)
Review Figure 3.2 on page 24. Much of the Reflection One Personal Leadership
Development Plan will be based on these findings. Think about the questions in
each dimension, how would you answer them?
EI In-class Activity
Understanding Your Personal Understanding Your Personal Leadership ProfileLeadership Profile
From each of the four dimensions, select two EI attributes that you believe to be your strengths. Write your answers on a sheet of paper.
From each of the four dimensions, select one EI attribute that you believe to be a weaknesses. (pp. 23-26) Write your answer on a sheet of paper.
Emotional Intelligence (EI)
Share with your team and discuss how your EI strengths can help your team with their leadership development.
Explain to your team how your EI strengths can help with your personal and leadership development.
Be ready to share with class and discuss.
EI Benefits
End Chapter 3 Here
Start Chapter 4 Here
Chapter 4: EI Is Not About Being Nice And Sweet
“Emotional intelligence is partly a matter of being sensitive to people’s emotions and having empathy. But it can also at times lead you to be enforcing, sharp, and even fierce when the situation demands. It is not about being nice, sweet but spineless and weak.” (p. 27)
Chapter 4:EI is Not About Being Nice and Sweet
With a partner discuss the meaning of this quote?
Why would we think emotional intelligence is
only about being nice and sweet? (pp. 27-28)
The Importance of our Beliefs
What did you think when you first heard the word emotional
intelligence?
boringuseless
interestingcomplicated
The Importance of our Beliefs
What is your feeling about emotional intelligence?
1.Developing my emotional intelligence is a waste of my time.2.Developing my emotional intelligence will help me be a more effective leader.
The Importance of our Beliefs
Belief- A feeling of being sure that something exists or that
something is true.
The Importance of our Beliefs
Your belief about the importance of emotional intelligence could dictate how well you do in this
class.
More importantly, your belief about EI can impact how effective
you will be as a leader.
The Importance of Beliefs
Why are they
important?
Understanding Behaviors Change
The Importance of Beliefs
Beliefs usually linger below the surface of our
personal iceberg. (p. 28)
The Importance of Beliefs
It is the leaders job to lead people to behave in a certain way. (p. 28)
Leaders are looking most of the time at behaviors (actions, not motives). (p. 28)
Leaders want to see behaviors that are going in the right directions. (p. 28)
The Importance of Beliefs
How can we change behaviors in our team members? (p. 29)
1.“We can tell them their behaviors are not appropriate and ask them to do something else.”2.“We can force them to change behaviors.”3.“We can share our own experiences…enlighten them.”
The Importance of Beliefs
Your job as a leader is to understand others beliefs and help them be more aware of
their own beliefs. (p. 29)
The Importance of Beliefs
“Our behaviors are always a direct consequence of our
beliefs.” (p. 29)
Connection of Belief, Values, Connection of Belief, Values, as it Relates to EQas it Relates to EQ
In your groups, discuss and write down 10 Chinese beliefs and
values.
Connection of Belief, Values, Connection of Belief, Values, as it Relates to EQas it Relates to EQ
In your groups, summarize on paper the story of Mary on page 28 and answer the following
questions:1.What was Mary doing wrong?2.What did Mary do right?3.Why was Mary surprised?4.What was the final outcome?5.Explain the benefits of Mary making a change.
Connection of Belief, Values, Connection of Belief, Values, as it Relates to EQas it Relates to EQ
In your groups, summarize on paper the two case studies on pages 31-32 and answer the following
questions:1.What are Tom and Jack’s EI strengths and weaknesses?2.Which leader would you say has the higher emotional intelligence? Why?3.What did Jack do that Tom did not?4.Who gets respect? Why?
Review Reflection One Writing Review Reflection One Writing AssignmentAssignment
1. Page 24. Figure 3.22. Pages 56-57 Where are You?3. See instructions in BB.4. Follow as I go over the instructions for your first Reflection Paper.
End Chapter 4 Here
Emotional Intelligence and Personal and Leadership Development
EI and Chinese belief system
Go back to your EI strengths and weaknesses you wrote down and the Chinese beliefs and values you wrote down. Reflect on how these relate to your personal development-your leadership development. Draw conclusions. Share with class
First Case-Second Case
Read the two cases on pp. 31-32. Discuss with a partner who you think which leader has higher emotional intelligence? Share with class. Discuss.
Review
• What do we mean by personal development?
• What does my personal development have to do with EQ?
• What does personal development and EQ have to do with leadership development?
Review
What are the 4 dimensions of EQ?
Review
1. Self-Awareness2. Self-Management3. Social-Awareness4. Relationship Management
Review
Which is the most important?
Reference Henry, S. (2011). EQ and leadership in Asia. Using Emotional Intelligence to lead and inspire your people. Singapore: Jossey-Bass.