Chapter 11

Technical Training

Training• Proper training of all personnel

• Flight crews• Cabin cress• Ground handling crews• Aircraft maintenance technicians (AMT)• Inspectors• Auditors• Managers• Computer operations• Administrative personnel

Training• Organization

• Airline training organization• Training department• Corporate level school• Separate organization• Training instructor, coordinator, manager

Training• Airline Maintenance

• FAR 121.375 requirement• Comprehensive training program

• Director of training• Works with DOM & DQM

• Types of training• Organizational• Manufacturer/vendor• Quality• OJT• Equipment operation/safety • Refresher

Training• Formal

• Accomplished before hire• FAA approved school

• Appropriate license

• Technical/trade school• Arrange for necessary test

• Military service

Training• Organizational training

• Airline policies/procedures/paperwork• General policy manual• Organizational manual• Corporate structure• Terms/definitions• Symbols• Rules/regulations• Maintenance practices

• Full courses for each airframe/system• MEL• Deferral program• Maintenance duty time limitations

Training• Organizational training

• Airline policies/procedures/paperwork• QC/QA functions• Internal audit program• Reliability program• CASS• Cold weather operations

• Deicing

• Sub-tropic• Natural disasters

Training• Manufacturer

• Aircraft body

• Vendor• Systems • Air conditioning system/avionics

• QC• Auditing procedures/techniques• Inspection techniques• Tool/equipment calibration

• Refresher training• RIIs• Special training (airline or outside organization)

Training• OJT

• In conjunction with classroom training• Specialized hands-on• With experienced AMT• Troubleshooting• Sign-off processes

• Equipment operation/Safety Training• How to use equipment• Report broken/out-of-service equipment

Training• Refresher Training

• Reverify certain skills• Understand systems• How to troubleshoot• “As necessary” basis

• Maintenance Resource Management (MRM)• Human factors in maintenance• AC 120-72• Develop, implement, reinforce requirements• Improve

• Communication• Effectiveness• Safety in maintenance operations

Training• Airframe Manufacturer Training

• Certain number of training slots• Usually instructors• Create airline version of course• “As necessary” basis

• Specialized courses• ETOPS• CPCP

Training• Supplemental Training

• Fleet type/differences• Environmental/hazardous materials• Dangerous goods• Values and ethics• Fire safety• Hearing conservation• Aircraft taxi/towing

Training• Training media

• Formal instructor, classroom • CBT• WBT• Video, power-point• OJT• Workshop-type training• As needed• Bulletins• Alerts