Chapter 11: managing conflict and negotiating

Personality conflictWork-Family conflictFunctional conflictDysfunctional conflictNegotiationDialectic methodAlternative dispute resolution

Conflict: is a process in which one party perceives that its interests are being opposed or negatively affected by another party. Emotional antagonisms cause frictions between individuals or groups.

Functional conflict (constructive conflict) will result positively benefiting both the individuals involved, the group or the organization.

ECA will demonstrate functional conflict and also encourage constructive conflicts for the overall benefit of the organization.- Reconsideration of decisions- Increase information available for decisions - Provides opportunities for creativity

Dysfunctional Conflict (destructive conflict) works to the disadvantage of all the individuals, the group or the organization. Dysfunctional conflict diverts the energy and motivation of employees and harms group cohesion. Also destructive conflicts promote interpersonal hostilities and create an overall negative environment for all employees.

ECA hopes to create a working environment that is a functional conflict environment and promote a no tolerance of destructive conflict amongst employees.

Management demonstrates effective behavior and communication. Expresses their opinions properly and respectfully, ask for those opinions whose oppose or see’s an issue. To make sure there is effective and constant communication to eliminate conflicts.

Negotiation: A give and take decision-making process involving interdependent parties with different preference. The process of making joint decisions when the parties involved have different preferences.

Labor-management negotiation over wages, hours, and working conditions

Chapter 10: making Decisions

BrainstormingConsensusCreativity Decision-making Decision making styleDecision treeEvidence based decision-makingDelphi techniqueGarbage can modelIntuitionJudgmental heuristicsNormal group techniqueNorational modelsOpportunityOptimizingProblemRational modelSatisficing

Chapter 9: Effective Groups and teams

Cross-functionalismFormal group GroupGroup cohesiveness Groupthink Informal group Maintenance rolesNormRoleSelf-managed teamsSocial loafing Task rolesTeam

Team adaptive capacityTeam buildingTeam chartersTeam compositionTeam performance strategiesTrustVirtual team