Chapter 1: The Human Communication Process
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Transcript of Chapter 1: The Human Communication Process
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CHAPTER 1The Human
Communication Process
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Communication is one of the most important skills we learn. And yet…
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20% of the nation’s youth cannot adequately communicate orally
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63% cannot give clear oral directions
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Adults listen at a 25% level of efficiency
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50 - 70% of people fear speaking in public
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How would you define communication?
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HOW WOULD YOU DEFINE COMMUNICATION?
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Characteristics of communication
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Levels of communication
Intrapersonal Interpersonal Public
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Communication occurs within a system. When the system breaks down, communication breaks down. Bad systems can correct themselves.
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COMPONENTS OF HUMAN COMMUNICATION
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Individual perceptions
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Source
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Channel
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Receiver
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Noise
Can happen at any stage. You
have to learn how to deal with
it by constantly seeking
feedback
• Environmental• Physiological-impairment• Semantic• Syntactical• Organizational• Cultural• Psychological
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MODELS OF COMMUNICATION
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Group Project Assignments
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Models of communicationLINEAR
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Models of communicationINTERACTIONAL
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Models of communicationTRANSACTIONAL
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How are these models being challenged today?
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Ethical communication• Ethical communication is to
conform to the moral standards of their society
• Unethical communicators use language that degrades or injures human personalities by exaggeration, pseudotruths, twisting of words and name-calling
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Ethical communication• Raise listeners’ level of expertise on a topic• Avoid mental or physical coercion• Give credit to source• Don’t invent or fabricate information• Remember! Listeners have to be ethical too,
by taking things in with a grain of salt