chapter 1 overview of hospitality
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Transcript of chapter 1 overview of hospitality
by : Zatul Iffah Mohd FuzaJulai 10 –Nov10
WHAT IS THE HOSPITALITY INDUSTRY?
• the reception and entertainment of guests, visitors or strangers with liberality and goodwill.
• hospitality comes from the word “hospice” – House Of Rest for travelers
• The oldest industry in the world
• Remain same until today Guests Are
Always Welcome
• Offers travelers a home away from home
• It is also the largest and fastest growing
industry in the world
PINEAPPLE
• Universal symbol for hospitality
• Signify that visitors are welcomed to the place
• Displayed at the doors/gates
• Symbol of welcome, friendship, hospitality
Reasons for studying in hospitality program
experience
interest
ambitions
• Personal work
• Family background
• Contact with other
students in the
same course
• Enjoy work with people,
food and beverage
• Enjoy dining out
• Like travel
• Opportunity for
employment
• Desire to operate
business
• Desire to be
independent
LODGING
ALLIED INDUSTRY
TRAVEL AND
TOURISM
FOODSERVICE
LODGING SECTOR
• HOTELS• MOTELS/BUDGET HOTELS• MOTOR HOMES• RESORTS• CONDOTELS• CHALETS• TRAVEL LODGES• RESIDENTIAL SUITE• REST HOUSES
FOOD SERVICE SECTOR
• HOTEL FOOD AND BEVERAGE
• COMMERCIAL FOOD SERVICE
• INSTITUTIONAL FOODSERVICES
TRAVEL AND TOURISM SECTOR
• TRAVEL AGENCIES• TRAVEL WHOLESALER/RETAILER• TRANSPORTATION• BUSINESS, MEETING AND
CONVENTION• RECREATION AND SPORTS• ENTERTAINMENT• TRADE AND CULTURE FAIR
ALLIED INDUSTRY
• educational and training institution
• supermarket
• vending machine
• food manufacturers
CHARACTERISTICS OF THE HOSPITALITY INDUSTRY
• Business Open 365 Days a year and 24 hours a day.
• Staff often work 10 – 12 hours a day. Evening and weekend are included in the work week.
• The difference between hospitality business and other business sectors is that we produce guest satisfaction – intangible (test drive – car)
• Our product is for guest use only, not for possession.
CORPORATE PHILOSOPHY
• Philosophy is a theory and attitude that acts as a guiding principle for behaviour
• Corporate Philosophy is a must in any organization.
• It helps the member to act accordingly, in order to achieve company missions and visions.
CAREER IN HOSPITALITY INDUSTRY
• is a service industry ;employees take pride in caring about others.
• Characteristics
leadership
communication
dedication
smile
honest
work long hours
ambition
interest
CAREER PATHS WITHIN THE TOURISM INDUSTRY
Paths within education system and industry ______________
Paths into industry __________________________________________________
CAREER PATH IN TRAVEL AND TOURISM
• ticket agent• sales representatives• sales manager• projects operations• departure manager• arrival manager• station manager• vice president
CAREER PATH IN RESTAURANT INDUSTRY
• food server• shift leader• management trainee• assistant manager• manager• General manager• regional manager• vice president• President• chef
CAREER IN MANAGED SERVICE
• assistant foodservice director
• food service director
• general manager
• district manager
• vice president
• president
CAREER PATH IN LODGING MANAGEMENT
• management trainee• assistant department head• department head –
sales and marketing manager
food and beverage managerroom division managerassistant controller
• food and beverage director• controller• general manager
CAREER PATH IN CLUB MANAGEMENT
• dining room manager
• catering manager
• food and beverage manager
• club manager
• general manager
CAREER PATH TO CONVENTION MANAGER
• coordinator
• event manager
• sales manager
• assistant general manager
• general manager