CHAPTER 1Human Resource Management in Organizations

Human Capital People Collective value of the capabilities,

knowledge, skills, life experiences, and motivation of the workforce

Intellectual capital: thinking, knowledge, creativity, and decision making that people in organizations contribute

Core Competency A unique capability that creates high

value at which an organization excels THE STRENGTHS OF AN ORGANIZATION EMPLOYEES ARE CORE COMPETENCIES

WHEN: Productivity Customer service/quality Organizational culture

Productivity Productivity: measure of the quantity and quality

of work done, considering the cost of the resources used.

Unit labor cost: computed by dividing the average cost of workers by their average levels of output.

Figure 1-3, Improving Productivity Organizational restructuring Redesigning work Aligning HR activities Outsourcing analysis

Customer Service and Quality Customer satisfaction: examples????? Quality: examples ????????

Organizational Culture Consists of the shared values and beliefs that give

members of an organization meaning and provide them with rules for behavior.

The “climate” of the organization Shared values and beliefs that give members of an

organization meaning and provide them with rules for behavior

Values are inherent in the ways organizations and their members treat people both inside and outside the organization

Global culture

HR Functions, Figure, 1.4 Strategy and planning Employee labor relations Risk management and worker protection Rewards Talent management Staffing Equal employment opportunity

Roles of HR

1. Administrative: outsource these activities2. operational/employee advocate: get along 3. Strategic: mergers, expansion, downsizing,

etc.

4. REVERSE!!!!!!

Globalization Expatriate: a citizen of one country who is

working in a second country and employed by an organization headquartered in the first country

Host country national: a citizen of one country who is working in that country and employed by an organization headquartered in a second country

Third country national: a citizen of one country who is working in a second country and employed by an organization headquartered in a third country

Wages in other countries Figure 1-7 Norway: $57.53 US: $34.74 Philippines: $1.90

Technology Advantages: administrative,

operational: payroll and benefit activities, HR Planning, Data at your fingertips

Social Media: advantages and disadvantages

Organizational ethics and HR Written code of ethics Training on ethical behavior Advice to employees on ethical

situations Systems for confidential reporting of

ethical misconduct or questionable behavior

Ethics and global differences

Unethical behavior Compensation Employee relations Staffing and equal employment

HR as a Career Field HR Generalist: a person who has

responsibility for performing a variety of HR activities

HR Specialist: a person who has in-depth knowledge and expertise in a limited area of HR

Certifications: PHR, SPHR, WorldatWork Certifications

HR Challenges Reducing costs Job changes Occupational shifts Workforce availability Talent management Contingent workforce