Channel Islands - Facilities Survey Item Analysis: 1 .... Educational... · Item Analysis: F....

Item Analysis: 1. Please indicate whether you are:Label Value Frequency Percent

Faculty 1 53 44.92

Staff 2 59 50.00

Total Valid 112 100.00

Q1

ResponseFaculty Staff

Pe

rce

nt

100

80

60

40

20

0

Item Analysis: A. Custodial services (floor care, cleanliness, trash

emptied)Label Value Frequency Percent

Very Dissatisfied 1 8 6.78

Dissatisfied 2 20 16.95

Neutral 3 17 14.41

Satisfied 4 36 30.51

Very Satisfied 5 37 31.36

Dont Know 6 0 0.00


Q2A

Response

Very

Dis

satis

fied

Dis

satis

fied

Neutr

al

Satis

fied

Very

Satis

fied

Dont K

now

Perc

ent100

50

0

Item Analysis: B. Heat, ventilation, air conditioning (room temperature)Label Value Frequency Percent



Neutral 3 27 22.88



Dont Know 6 0 0.00


Q2B

Response

Very

Dis

satis

fied

Dis

satis

fied

Neutr

al

Satis

fied

Very

Satis

fied

Dont K

now

Perc

ent

100

50

0

Channel Islands - Facilities Survey

Item Analysis: C. Response to incidents requiring expedited response

from facilities (e.g. roof or toilet leak, threats to property, security of

facility)Label Value Frequency Percent



Neutral 3 7 5.93



Dont Know 6 25 21.19


Q2C

Response

Very

Dis

satis

fied

Dis

satis

fied

Neutr

al

Satis

fied

Very

Satis

fied

Dont K

now

Perc

ent100

50

0

Item Analysis: D. Landscaping and groundLabel Value Frequency Percent



Neutral 3 13 11.02



Dont Know 6 0 0.00


Q2D

Response

Very

Dis

satis

fied

Dis

satis

fied

Neutr

al

Satis

fied

Very

Satis

fied

Dont K

now

Perc

ent100

50

0

Item Analysis: E. Exterior public areas (walkways, roadways, bike

paths)Label Value Frequency Percent



Neutral 3 17 14.41



Dont Know 6 1 0.85


Q2E

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0


Item Analysis: F. Cleanliness/condition of hallways, stairs, lobbies,

other indoor public areasLabel Value Frequency Percent



Neutral 3 12 10.17



Dont Know 6 0 0.00


Q2F

Response

Very

Dis

satis

fied

Dis

satis

fied

Neutr

al

Satis

fied

Very

Satis

fied

Dont K

now

Perc

ent

100

50

0

Item Analysis: G. Restrooms (including cleanliness and supplies)Label Value Frequency Percent



Neutral 3 13 11.02



Dont Know 6 0 0.00


Q2G

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: H. Signs (e.g. location, visibility, accuracy, usefulness)Label Value Frequency Percent



Neutral 3 23 19.49



Dont Know 6 0 0.00


Q2H

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0


Item Analysis: I. Cleanliness/condition of Instructional areas (e.g.

classrooms, labs, studios)Label Value Frequency Percent



Neutral 3 15 12.71





Q2I

Response

Very

Dis

satis

fied

Dis

satis

fied

Neutr

al

Satis

fied

Very

Satis

fied

Dont K

now

Perc

ent

100

50

0

Item Analysis: J. Accessibility of buildings (ramps, railings, lifts,

elevators)Label Value Frequency Percent



Neutral 3 25 21.19





Q2J

Response

Very

Dis

satis

fied

Dis

satis

fied

Neutr

al

Satis

fied

Very

Satis

fied

Dont K

now

Perc

ent100

50

0

Item Analysis: K. Indoor lightingLabel Value Frequency Percent



Neutral 3 20 16.95



Dont Know 6 1 0.85


Q2K

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0


Item Analysis: L. Outdoor lightingLabel Value Frequency Percent



Neutral 3 22 18.64



Dont Know 6 8 6.78


Q2L

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: A. Custodial services (floor care, cleanliness, trash

emptied)Label Value Frequency Percent

Not at all

Important

1 1 0.85

Somewhat

Important

2 3 2.54

Neutral 3 3 2.54

Important 4 49 41.53

Very Important 5 60 50.85

Dont Know 6 0 0.00


Q3A

Response

Not at all

Import

ant

Som

ew

hat Im

port

ant

Neutr

al

Import

ant

Very

Im

port

ant

Dont K

now

Perc

ent100

50

0

Item Analysis: B. Heat, ventilation, air conditioning (room temperature)Label Value Frequency Percent

Not at all

Important

1 1 0.85

Somewhat

Important

2 0 0.00

Neutral 3 6 5.08



Dont Know 6 0 0.00


Q3B

Response

Not at all

Import

ant

Som

ew

hat Im

port

ant

Neutr

al

Import

ant

Very

Im

port

ant

Dont K

now

Perc

ent100

50

0


Item Analysis: C. Response to incidents requiring expedited response

from facilities (e.g. roof or toilet leak, threats to property, security of

facility)Label Value Frequency Percent

Not at all

Important

1 0 0.00

Somewhat

Important

2 2 1.69

Neutral 3 6 5.08



Dont Know 6 2 1.69


Q3C

Response

Not at all

Import

ant

Som

ew

hat Im

port

ant

Neutr

al

Import

ant

Very

Im

port

ant

Dont K

now

Perc

ent100

50

0

Item Analysis: D. Landscaping and groundLabel Value Frequency Percent

Not at all

Important

1 2 1.69

Somewhat

Important

2 4 3.39

Neutral 3 17 14.41



Dont Know 6 0 0.00


Q3D

Response

Not at all

Import

ant

Som

ew

hat Im

port

ant

Neutr

al

Import

ant

Very

Im

port

ant

Dont K

now

Perc

ent100

50

0


Item Analysis: E. Exterior public areas (walkways, roadways, bike

paths)Label Value Frequency Percent

Not at all

Important

1 0 0.00

Somewhat

Important

2 7 5.93

Neutral 3 12 10.17



Dont Know 6 0 0.00


Q3E

Response

Not at all

Import

ant

Som

ew

hat Im

port

ant

Neutr

al

Import

ant

Very

Im

port

ant

Dont K

now

Perc

ent100

50

0

Item Analysis: F. Cleanliness/condition of hallways, stairs, lobbies,

other indoor public areasLabel Value Frequency Percent

Not at all

Important

1 1 0.85

Somewhat

Important

2 2 1.69

Neutral 3 5 4.24



Dont Know 6 0 0.00


Q3F

Response

Not at all

Import

ant

Som

ew

hat Im

port

ant

Neutr

al

Import

ant

Very

Im

port

ant

Dont K

now

Perc

ent100

50

0


Item Analysis: G. Restrooms (including cleanliness and supplies)Label Value Frequency Percent

Not at all

Important

1 1 0.85

Somewhat

Important

2 0 0.00

Neutral 3 3 2.54



Dont Know 6 1 0.85


Q3G

Response

No

t a

t a

ll Im

po

rta

nt

So

me

wh

at

Imp

ort

an

t

Ne

utr

al

Imp

ort

an

t

Ve

ry I

mp

ort

an

t

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: H. Signs (e.g. location, visibility, accuracy, usefulness)Label Value Frequency Percent

Not at all

Important

1 1 0.85

Somewhat

Important

2 3 2.54

Neutral 3 10 8.47



Dont Know 6 1 0.85


Q3H

ResponseN

ot at all

Import

ant

Som

ew

hat Im

port

ant

Neutr

al

Import

ant

Very

Im

port

ant

Dont K

now

Perc

ent100

50

0

Item Analysis: I. Cleanliness/condition of Instructional areas (e.g.

classrooms, labs, studios)Label Value Frequency Percent

Not at all

Important

1 2 1.69

Somewhat

Important

2 1 0.85

Neutral 3 6 5.08





Q3I

Response

Not at all

Import

ant

Som

ew

hat Im

port

ant

Neutr

al

Import

ant

Very

Im

port

ant

Dont K

now

Perc

ent100

50

0


Item Analysis: J. Accessibility of buildings (ramps, railings, lifts,

elevators)Label Value Frequency Percent

Not at all

Important

1 2 1.69

Somewhat

Important

2 5 4.24

Neutral 3 10 8.47



Dont Know 6 3 2.54


Q3J

Response

Not at all

Import

ant

Som

ew

hat Im

port

ant

Neutr

al

Import

ant

Very

Im

port

ant

Dont K

now

Perc

ent100

50

0

Item Analysis: K. Indoor lightingLabel Value Frequency Percent

Not at all

Important

1 1 0.85

Somewhat

Important

2 1 0.85

Neutral 3 11 9.32



Dont Know 6 0 0.00


Q3K

Response

No

t a

t a

ll Im

po

rta

nt

So

me

wh

at

Imp

ort

an

t

Ne

utr

al

Imp

ort

an

t

Ve

ry I

mp

ort

an

t

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: L. Outdoor lightingLabel Value Frequency Percent

Not at all

Important

1 2 1.69

Somewhat

Important

2 2 1.69

Neutral 3 12 10.17



Dont Know 6 5 4.24


Q3L

Response

No

t a

t a

ll Im

po

rta

nt

So

me

wh

at

Imp

ort

an

t

Ne

utr

al

Imp

ort

an

t

Ve

ry I

mp

ort

an

t

Do

nt

Kn

ow

Pe

rce

nt100

50

0


Item Analysis: Would you like us to contact you to understand your

concern(s) further? Label Value Frequency Percent

Yes 1 3 2.54

No 2 115 97.46


Follow_Up_1

ResponseYes No

Perc

ent

100

80

60

40

20

0

Item Analysis: If 'Yes', please provide us with your contact information.Label Value Frequency Percent

- 113 95.76

mary.fleck@csuci.

edu

- 1 0.85

Extension 8541 - 1 0.85

effie.karacali@csu

ci.edu

- 1 0.85

sandra.echarren@

csuci.edu, ext

8409

- 1 0.85

Not necessarily,

but feel free if

you'd like to.

Janet Rizzoli

x8427

- 1 0.85


Follow_Up_2

Response

543210

Pe

rce

nt

100

80

60

40

20

0

Item Analysis: Please provide any comment or feedback about this

survey or survey related questions.Label Value Frequency Percent

- 101 85.59


Label Value Frequency Percent

My negative

response to the

cleanliness of

classrooms is

primarily a

response to how

messy

Conference Hall 2

is by the time I

teach there at 7

pm. The room is

slowly falling

apart-- the

furniture and

room dividers are

breaking, the

toilets leak, the

window shades

are broken--and

then after a day

full of classes,

there is quite a

collection of left

over food and

bottles littering

the room in the

evenings.

Probably nothing

that can be done

during the day,

but since you

asked ...

- 1 0.85

Please let me

know if Room 263

should be cleaned

on a regular

basis, if I should

request it by

special occasion,

or if Facilities

does not cover

this room. Thank

You.

- 1 0.85



Thank you for

providing the

campus with this

survey.

- 1 0.85

The campus is

beautifully

maintained. I'm

proud to show it

to guests and

students.

- 1 0.85



One challenge is

how to keep the

classrooms clean

for the evening

classes. By the

time I teach, the

floors are littered

and I go in early

to clean up so

that my students

have a

respectable

learning

environment. I

am not sure if this

is a facilities

problem,

faculty/intructor

problem, or both,

but it is a

conversation that

we should have

on how to keep

the classes clean

for the 4:30 - 7

pm and 7:30 -

10:15 pm classes.

Perhaps bigger

trash cans would

help...? Or

emptying them

more often? And

instructors

making sure the

room is clean

after their class is

over so the next

class can enjoy a

clean learning

environment.

- 1 0.85

Help! - 1 0.85



Two incidents in

which I contacted

security were

handled quickly

and very

thoroughly.

Thanks!

- 1 0.85

Not mentioned in

this survey, but is

a problem is the

lack of parking.

- 1 0.85

The downstairs

bathrooms in

Sage Hall are

unacceptable;

they are almost

always out of

hand soap and

have extremely

poor ventilation.

Other than that, I

am very pleased

with the services

provided by

Facilities. The

staff themselves

are very pleasant

and friendly,

which is much

appreciated.

- 1 0.85

Nice, short and to

the point. Do

one about

parking!!

- 1 0.85

Given our limited

resources,

facilities is going

a great job.

Response time is

always great.

- 1 0.85

Thanks for asking - 1 0.85



Thanks for

asking. I think it

is important that

student's be

surveyed about

the same issues.

Physical space is

very important in

creating a healthy

learning

environment.

- 1 0.85

questions were

very vague and

open to

interpretation (ie:

paths and

roadways--I only

evaluated those

areas rather than

the broader

community). I had

to change my

early answers

several times

after reading the

questions that

followed.

- 1 0.85

The rooms are

VERY warm for

teaching,

particularly during

warm weather

spells. However,

without air

conditioning, it's a

difficult battle. I'm

not sure what the

solution is . . .

Also, I would

definitely like to

see more faculty

parking for the

evening classes

(several spaces

- 1 0.85



were eliminated

last semester).

Faculty typically

have to carry a

number of items

to the classroom,

and parking far

away is a

difficulty. Also,

evening faculty

arrive after work

and do not have

the luxury of

holding a spot all

day. It seems to

me that it would

be less of an

imposition to

make the

students walk

from the lower lot

if necessary. I

apologize if this is

unrelated to your

survey -- just

something that

should be done!

Thanks!

I believe you need

to hire additional

custodial help in

order to keep up

with the demands

of a growing

campus.

- 1 0.85

This is a great

place to work,

especially since

attention to detail

is given to the

facilities. Thanks

for the great work!

- 1 0.85


Follow_Up_Comment

Response

16

14

12

1086420

Pe

rce

nt

100

80

60

40

20

0


Comment Report: Please include any comments.Respondent Comment

6 Landscaping noise and fumes continue to impact classrooms, meetings, offices.

7 Very dark at night, difficult to see students walking on campus. Trash is hardly ever

emptied and floors are not very clean

8 Manuel does a wonderful job of taking care of our building. He is very plesant and we

really appreciate his hard work!

12 All summer long my office is well above comfort range and optimal working

temperature. It's usually 90 degrees or more. The building is hot from the very start

of the day.

14 Offices are often too cold or too hot (temperature varies as you walk down the

buildings). Signs are not large enough for visitors driving on campus. Outdoor lighting

is poor particularly leaving from the Bell Tower and walking in front of the Conference

Halls toward University Glen.

18 The indoor lighting is not too bright, but I like it.

19 Trash is not emptied often enough leaving the restroom and other indoor public areas

looking trashy. It is often too hot/muggy when cold outside and too hot/muggy in the

summer. It is rarely ever too cold. The signs look like tombstones and the writing is

too small. Cars often have to stop or slow down to read signs coming on to campus.

21 The custodial service needs to change trashbags and vacuum on a regular basis.

Further, the soap dispensers and toiltet seat covers need to be serviced daily. Finally,

there needs to be a disposal basket in each of the bathroom stalls.

23 The campus has made great strides in creating a university atmosphere. However

due to budget constraints many of the services have been cut and are not done on a

daily basis.

24 Office is located in Bell Tower. Year round the office is extremely hot, no air

conditioning. Students complain, has impact on work productivity. Have been logging

temperature in office, has reached 80-90 in office during the summer. That is not

proper work conditions.

26 Need trash emptied more frequently. Prompt and great quality when helping us clean

carpet messes, etc. Heat is great, except when the steam is shut off too soon.

Definetly need a decent pathway from the UH main floor to the tower. Also, the

parking in the Manzanita lot - would be nice to have better pathways there for those of

us fighting mud in high heels. Thank you for adding lighting to the courtyard between

UH and Manzanita lot. Campus signage is small and not easy to read, especially the

campus entrance sign. The building numbers and names that have been added are

very good. I know there is a need to be more ADA compliant.

28 My dissatisfaction revolves around Sage Hall Room 263. We usefor a variety of

Business Advisory Boards. The tables and floor are usually in bad shape. Perhaps

this is not Facilities responsibility?

30 I think we can do a better job of identifying our buildings, especially for visitors, and

can do a better job of having visitor-friendly parking.


Respondent Comment

34 --Toilet paper is more like sand paper, if you're not careful it will remove too much

material! Ouch. --Central Directory type sign at the entrance to campus would seem

very helpful. I've tried to help several prospective students to get to where they

needed to go, because they had no idea where to head on campus.

35 I just wish that the offices were cleaned more often. I notice that the trash is not

usually emptied and the surfaces are often in need of a dusting and/or cleaning.

36 The signage on campus is not clear. The type face for the red signs with the white

vinyl lettering (the concrete ones that are standing vertically along the streets) is too

small for people who are driving. These same signs should have some lighting

element to be seen at night. The buildings themselves should have their titles clearly

displayed on them.

38 It is hard to understand how signs in Braille barely went up in Sage Hall and the

conference hall areas.

39 The connection between the computer and projector cuts out at least twice every

lecture in Manzanita Hall

42 I think would be better to have custodians that actually clean the offices,common

areas and conference rooms and not custodians that only empty the trash.

43 Some of the fancy outdoor signs seem to point to the sky or off on some angle that

would make sense only if you already knew which building it was pointing to.

47 Classroom on the afternoon-sun side of the Belltower get really hot, and there's no

good ventilation. Bathrooms need pulldown shelves in the stalls for students to set

their books on, like most universities have. Classrooms are kept very clean and nice,

but some of them have broken equipment and terrible seating (those black tab desks!)

49 mower blower noise is disruptive to class; offices are not cleaned frequently enough

or well enough.

50 I have been waiting for three months to have a new bulb placed into an overhead light

in my office and trash is picked up so seldom that I've just placed an order for larger

trash cans. Signage on campus is improving but still lacking or misleading in some

cases. Especially towards the evening, bathrooms are low in supplies and trash cans

overflowing.

56 Leaf blowers are a major problem, both when working in my office, trying to conduct

meetings, or trying to teach a class. Their use is inconsistent with our statement that

we are a green campus. They impede the instructional process and send the wrong

message to students and visitors about our campus.

57 My office floor has not been vacuumed in 2 years. My office trash is emptied by

custodian about once a semester (I do it otherwise). Paper, trash and other debris

are always in the outdoor hallways/walkways in areas adjacent the Channel Islands

cafe. The classrooms swelter on hot days. Instructional labs and spaces that are not

in the Bell Tower are virtually ignored. The landscaping looks fantastic!


Respondent Comment

59 To elaborate on my "dissatisfied" ratings: temperature in rooms is poor, usually very

hot and stuffy. Room number signs could be improved! Room numbers posted at the

beginning of halls, like in hotels! Outdoor lighting in ADA Parking area is always partly

burned out, which I've mentioned before. It gets fixed quickly (thank you!) but needs

to be monitored. Otherwise, ADA access is good and the grounds are slowly

becoming more beautiful, but always welcoming.

63 Roads are have lots of holes, my work area is stuffy, no air flow and gets hot,

students often complain about our stuffy area.

65 Directional sign adjacent to Police/Parking currently reads "Parking Services". Public

Safety w/sub headings of * Police Dept. * Parking; would be more helpful to members

of the community. Improve lighting for directional signs.

69 The windows allow a great deal of dust and dirt to enter office spaces. It would be

helpful if the custodial service could vacuum window ledges once a month.

72 In some instances, when OPC engineers come to work on various issues in our

building, the area worked on is left in a mess. Also, during special events, we have

found OPC workers tapping into our indoor electrical circuits. Although not annoying,

in and of itself, what is annoying is the manner in which these electrical circuits are

run. Sometimes the workers run these power cords right through our secured data

center windows or leaving exterior doors opened in those areas.

74 Lights are needed in the staff and faculty parking lot in back of University Hall. We

need AC in University Hall, it gets extremely hot during the Summer. The writing on

the signs are small and difficult to see at a distance. I have heard some complaints

about people driving very slow and disrupting the flow of traffic because they are

trying to read the signs.

78 Students have mentioned their is Home leasing signs and not actual large visual

student signage available for departments.

79 I wish we could have janitorial services more often. We wont be able to get rid of the

mice, if we cant get rid of the food!

81 Sometimes takes several days of requests to refill hand towels in the bathrooms

84 I know that staffing is an issue. The building is not kept very clean. There is often

trash on the exterior that I pick up. Students and families complain about signage. I

theink the issue is staff and workload.

97 It is always very cold in my office. Also, since the air is recirculated, everybody is

always getting sick. It would be nice if our offices got vacuumed at least once a

month.


Respondent Comment

98 My office is so hot it makes it difficult to work for me and for all of the students that

have appointments with me. It is the subject of much conversation and complaints. It

is miserable during the summers but even worse on cold days when the heater is on

inside the building (and yes, my radiator has been turned completely off and is never

on) because the heat builds up in the building and cannot escape (and yes, I keep my

windows open all the time and I have a ceiling fan). It is cold outside today yet I am in

a sleeveless shirt as usual. Students tell me the classrooms are as unbearable and

smell like sweat from all of them packed in there. Sometimes we get headaches from

the heat and we had an intern who developed a skin condition while working here and

the doctor told her it was from the heat. I was taking the temp. in my office for awhile

and it averaged 88-89 degrees in here. And we have the old windows with the bars

that you push out and they have holes around them which lets in the mosquitos in

summe

104 Use of vacuum cleaners in carpeted areas seems lacking.

108 The number of cigarette ends on the ground outside Manzanita Hall and the Science

Building is increasing ...it spoils, in my opinion, the otherwise very beautiful grounds

we have,

117 I'm in the advising hall and it's very hot. It's to be expected in the summer, but not the

winter. If I couldn't keep my windows open at night to cool my office down (love the

fresh air), it would be miserably hot and stuffy. The hallways are very warm. A/C

would be great in the summer, but it's really not that bad, especially with a ceiling fan.


Comment Report: Please include any comments.Respondent Comment

8 We have a really difficult time with heating in our building - for example, my steam

never shuts off completely.

14 Outdoor lighting is very important for the safety of our students, faculty and staff who

work or go to class at night.

18 Overall, I feel as though all is well maintained. The only thing that is having troubles

every now and then, is the wheelchair lift in the front of the Bell Tower- but it has been

taken care of as of late.

23 The campus does a good job, due to the budget constraints that have been placed on

the campus. Every area works very hard in making up for the lack of custodial

services that have been cut due to the budget. However there are times when the

bathrooms do not have hand washing soap and or toilet paper and seat covers,

because we have perspective students attending the campus on a daily basis these

minor things are essential in promoting the campus.

26 All are important aspects of our work environment which can effect visitors'

perceptions.

44 All the above accoutrements are important. This is the image that we present to those

outside the campus; this is how we sell ourselves. Also, keeping our campus in A-1

condition is important to the morale of employees.

83 Additional comment for Item A: Occassional, at least once a year vacuuming of office

carpet would be great.

98 The temperature situation is the number one thing that has to be fixed. You can

always put on a sweater but you can only take off so many clothes without being fired.

Next is parking.

108 I am constantly being asked where buildings are especially Sage Hall ...it seems we

need a few more signs. Science Building also needs a sign of some sort.

110 I thought I filled one of these out a few weeks ago.


Item Analysis: 1. In the past 12 months, how often have you personally

contacted the Procurement office for assistance?Label Value Frequency Percent

Daily 1 1 1.52

Weekly 2 13 19.70

Monthly 3 16 24.24

Infrequently 4 21 31.82

Never 5 15 22.73


Q1

Response

Da

ily

We

ekl

y

Mo

nth

ly

Infr

eq

ue

ntly

Ne

ver

Pe

rce

nt

100

80

60

40

20

0

Item Analysis: A. Variety of methods to purchase goods and services Label Value Frequency Percent



Neutral 3 12 18.18





Q2A

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: B. Staff knowledge of goods and servicesLabel Value Frequency Percent



Neutral 3 4 6.06





Q2B

Response

Very

Dis

satis

fied

Dis

satis

fied

Neutr

al

Satis

fied

Very

Satis

fied

Dont K

now

Perc

ent

100

50

0

Channel Islands - Procurement Survey

Item Analysis: C. Staff CourtesyLabel Value Frequency Percent



Neutral 3 3 4.55





Q2C

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: D. Ease of submitting a requisitionLabel Value Frequency Percent



Neutral 3 8 12.12





Q2D

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: E. Timeliness of placing an order with supplierLabel Value Frequency Percent



Neutral 3 10 15.15





Q2E

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atisf

ied

Do

nt

Kn

ow

Pe

rce

nt100

50

0


Item Analysis: F. Availability of information on the status of my orderLabel Value Frequency Percent



Neutral 3 10 15.15





Q2F

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: G. Clear, easy to follow policies and proceduresLabel Value Frequency Percent



Neutral 3 8 12.12





Q2G

ResponseV

ery

Dis

satis

fied

Dis

satis

fied

Neutr

al

Satis

fied

Very

Satis

fied

Dont K

now

Perc

ent100

50

0

Item Analysis: H. Procurement trainingLabel Value Frequency Percent



Neutral 3 9 13.64





Q2H

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0


Item Analysis: I. Credit cards and other low-dollar purchasing optionsLabel Value Frequency Percent



Neutral 3 4 6.06





Q2I

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: J. Overall services of the purchasing officeLabel Value Frequency Percent



Neutral 3 9 13.64





Q2J

ResponseV

ery

Dis

satis

fied

Dis

satis

fied

Neutr

al

Satis

fied

Very

Satis

fied

Dont K

now

Perc

ent100

50

0

Item Analysis: A. Variety of methods to purchase goods and servicesLabel Value Frequency Percent

Not at all

Important

1 0 0.00

Somewhat

Important

2 2 3.03

Neutral 3 2 3.03





Q3A

Response

Not at all

Import

ant

Som

ew

hat Im

port

ant

Neutr

al

Import

ant

Very

Im

port

ant

Dont K

now

Perc

ent100

50

0


Item Analysis: B. Ease of submitting a requisitionLabel Value Frequency Percent

Not at all

Important

1 0 0.00

Somewhat

Important

2 1 1.52

Neutral 3 1 1.52





Q3B

Response

No

t a

t a

ll Im

po

rta

nt

So

me

wh

at

Imp

ort

an

t

Ne

utr

al

Imp

ort

an

t

Ve

ry I

mp

ort

an

t

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: C. Timeliness of placing an order with supplierLabel Value Frequency Percent

Not at all

Important

1 0 0.00

Somewhat

Important

2 0 0.00

Neutral 3 1 1.52





Q3C

ResponseN

ot at all

Import

ant

Som

ew

hat Im

port

ant

Neutr

al

Import

ant

Very

Im

port

ant

Dont K

now

Perc

ent100

50

0

Item Analysis: D. Availability of information on the status o f my orderLabel Value Frequency Percent

Not at all

Important

1 0 0.00

Somewhat

Important

2 1 1.52

Neutral 3 4 6.06





Q3D

Response

Not at all

Import

ant

Som

ew

hat Im

port

ant

Neutr

al

Import

ant

Very

Im

port

ant

Dont K

now

Perc

ent100

50

0


Item Analysis: E. Clear, easy to follow policies and proceduresLabel Value Frequency Percent

Not at all

Important

1 0 0.00

Somewhat

Important

2 1 1.52

Neutral 3 2 3.03





Q3E

Response

No

t a

t a

ll Im

po

rta

nt

So

me

wh

at

Imp

ort

an

t

Ne

utr

al

Imp

ort

an

t

Ve

ry I

mp

ort

an

t

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: F. Procurement trainingLabel Value Frequency Percent

Not at all

Important

1 0 0.00

Somewhat

Important

2 2 3.03

Neutral 3 5 7.58





Q3F

Response

Not at all

Import

ant

Som

ew

hat Im

port

ant

Neutr

al

Import

ant

Very

Im

port

ant

Dont K

now

Perc

ent100

50

0

Item Analysis: G. Credit cards and other low-dollor purchasing optionsLabel Value Frequency Percent

Not at all

Important

1 0 0.00

Somewhat

Important

2 0 0.00

Neutral 3 5 7.58





Q3G

Response

No

t a

t a

ll Im

po

rta

nt

So

me

wh

at

Imp

ort

an

t

Ne

utr

al

Imp

ort

an

t

Ve

ry I

mp

ort

an

t

Do

nt

Kn

ow

Pe

rce

nt100

50

0




Yes 1 0 0.00

No 2 66 100.00


Follow_Up_1

ResponseYes No

Perc

ent

100

80

60

40

20

0


- 66 100.00


Follow_Up_2

Response0

Pe

rce

nt

100

80

60

40

20

0




- 61 92.42

Could there be a

more

comprehensive

survey?

- 1 1.52

- 1 1.52

I think this group

is doing a good

job, from what I

can see. I always

get prompt,

courteous service.

- 1 1.52

Isn't this survey

the same as the

prvious one??

- 1 1.52

Continuous

improvement is

great and I

applaud your

efforts to improve

your services to

the campus.

Overall I think that

you all are doing

a great job. Thank

you for all that

you do (even the

pro-card training

:) )

- 1 1.52


Follow_Up_Comment

Response

543210

Perc

ent

100

80

60

40

20

0


Comment Report: Please include any comment.Respondent Comment

9 On a personal note: Procurement personnel has always been of great help to me and

the turn around of either e-mails and requisitions are handled on a timely base.

11 The procurement staff are incredible, I personally don't know what I would do without

them (probably be lost). I call Chanda whenever I have a question and I have never

felt like I was putting her out or bothering her.

18 I requested a detailed list of vendors for donation prospecting purposes. The list

included amounts CSUCI spends with suppliers. Leah and Neal were very prompt in

getting the information to me, which has proved to be quite valuable.

20 The rgs's that must first go through IT take way too long to get to procurement.

22 Chanda is very helpful!

24 I do not work in a dept with a high volume of purchases, however I feel the level of

service we receive regarding inquiries is given high priority in re customer satisfaction.

The Proc staff are willing to do research and assist us as needed.

29 I do not handle this function in my area.

30 The only complaint that I have is the frequency of Pro Card training. Since I've

received my Pro Card (about a year ago) I've had to attend 3-4 mandatory training

sessions. I'm not an abuser of the system, yet am forced to attend this often. I

understand the system and rules, and if in doubt, will pull out my training materials.

You do such a good job with your documentation, yet don't trust that anyone reads or

follows it.

32 I would like the previous policy of entering Form 204s and employees/students daily to

continue.

33 Great staff very helpful

36 Everyone in procurement has been very helpful. Only thing we would like is more

variety in methods of purchase.

39 Procurement Support Staff are very helpful, knowledgeable, and resourceful. The

technology is not as fast as it could be (i.e. online approvals, electronic signatures),

but it will get better and more streamlined.

40 I put neutral on several categories as it depends on the vendor/purchasing

method....i.e., Office Max doesn't have a very user-friendly website.

42 Clear, easy to follow policies are difficult to have when the University and its

procedures are continually changing. Most changes are improvements, but it's tough

to keep up!

53 Majority of purchasing handled through one person in our area which is not me

59 It would help if we could use the check request for more of our smaller purchases

instead of the pro card or RGS

60 Don't use at all.


Comment Report: Please include any comment.Respondent Comment

38 Sorry I have never used this service!

39 Policies are never easy. Getting everyone with purchasing authorization to read them

is the most difficult.

52 I think if there were a variety of options for purchasing it would be easier and more

productive in obtaining services and goods.

60 Don't use procurement at all so not sure how important each of these would be to me.


Item Analysis: A. Office hours for walk-in servicesLabel Value Frequency Percent



Neutral 3 22 19.82





Q1A

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: B. Clarity of the registration fees owedLabel Value Frequency Percent



Neutral 3 15 13.51



Dont Know 6 2 1.80


Q1B

ResponseV

ery

Dis

satis

fied

Dis

satis

fied

Neutr

al

Satis

fied

Very

Satis

fied

Dont K

now

Perc

ent

100

50

0

Item Analysis: C. Ability to access to account (PeopleSoft)Label Value Frequency Percent



Neutral 3 11 9.91



Dont Know 6 1 0.90


Q1C

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Channel Islands - Student Accounts Receivable Survey

Item Analysis: D. Ease of navigation to locate fees owed (PeopleSoft)Label Value Frequency Percent



Neutral 3 19 17.12



Dont Know 6 3 2.70


Q1D

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: E. Availability of Information: How to use the

installment payment planLabel Value Frequency Percent



Neutral 3 33 29.73





Q1E

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: F. Availability of Information: Payment deadlinesLabel Value Frequency Percent



Neutral 3 22 19.82



Dont Know 6 6 5.41


Q1F

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0


Item Analysis: G. Availability of Information: How to get a refundLabel Value Frequency Percent



Neutral 3 33 29.73





Q1G

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: H. Timeliness of refund according to the published

schedule (see schedule of classes)Label Value Frequency Percent



Neutral 3 29 26.13





Q1H

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: I. Courtesy of staffLabel Value Frequency Percent



Neutral 3 13 11.71



Dont Know 6 1 0.90


Q1I

Response

Very

Dis

satis

fied

Dis

satis

fied

Neutr

al

Satis

fied

Very

Satis

fied

Dont K

now

Perc

ent100

50

0


Item Analysis: J. Knowledge of staffLabel Value Frequency Percent



Neutral 3 14 12.61



Dont Know 6 2 1.80


Q1J

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: K. Length of lines/wait time (walk in traffic)Label Value Frequency Percent



Neutral 3 27 24.32



Dont Know 6 5 4.50


Q1K

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: L. Length of wait (telephone)Label Value Frequency Percent



Neutral 3 24 21.62





Q1L

Response

Very

Dis

satis

fied

Dis

satis

fied

Neutr

al

Satis

fied

Very

Satis

fied

Dont K

now

Perc

ent

100

50

0


Item Analysis: M. Response time for voice messagesLabel Value Frequency Percent



Neutral 3 23 20.72





Q1M

Response

Ve

ry D

issa

tisfie

d

Dis

satis

fied

Ne

utr

al

Sa

tisfie

d

Ve

ry S

atis

fied

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: N. Overall services of the departmentLabel Value Frequency Percent



Neutral 3 18 16.22



Dont Know 6 2 1.80


Q1N

ResponseV

ery

Dis

satis

fied

Dis

satis

fied

Neutr

al

Satis

fied

Very

Satis

fied

Dont K

now

Perc

ent100

50

0

Item Analysis: A. Office hours for walk-in servicesLabel Value Frequency Percent

Not at all

Important

1 1 0.90

Somewhat

Important

2 10 9.01

Neutral 3 9 8.11



Dont Know 6 3 2.70


Q2A

Response

Not at all

Import

ant

Som

ew

hat Im

port

ant

Neutr

al

Import

ant

Very

Im

port

ant

Dont K

now

Perc

ent100

50

0


Item Analysis: B. Clarity of the registration bill statementLabel Value Frequency Percent

Not at all

Important

1 0 0.00

Somewhat

Important

2 4 3.60

Neutral 3 4 3.60



Dont Know 6 7 6.31


Q2B

Response

No

t a

t a

ll Im

po

rta

nt

So

me

wh

at

Imp

ort

an

t

Ne

utr

al

Imp

ort

an

t

Ve

ry I

mp

ort

an

t

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: C. The installment payment planLabel Value Frequency Percent

Not at all

Important

1 4 3.60

Somewhat

Important

2 3 2.70

Neutral 3 22 19.82





Q2C

ResponseN

ot at all

Import

ant

Som

ew

hat Im

port

ant

Neutr

al

Import

ant

Very

Im

port

ant

Dont K

now

Perc

ent100

50

0

Item Analysis: D. Availability of Information: Payment DeadlinesLabel Value Frequency Percent

Not at all

Important

1 0 0.00

Somewhat

Important

2 4 3.60

Neutral 3 6 5.41



Dont Know 6 2 1.80


Q2D

Response

Not at all

Import

ant

Som

ew

hat Im

port

ant

Neutr

al

Import

ant

Very

Im

port

ant

Dont K

now

Perc

ent100

50

0


Item Analysis: E. Availability of Information: How to get a refundLabel Value Frequency Percent

Not at all

Important

1 1 0.90

Somewhat

Important

2 6 5.41

Neutral 3 7 6.31





Q2E

Response

No

t a

t a

ll Im

po

rta

nt

So

me

wh

at

Imp

ort

an

t

Ne

utr

al

Imp

ort

an

t

Ve

ry I

mp

ort

an

t

Do

nt

Kn

ow

Pe

rce

nt100

50

0

Item Analysis: 1. Based on the number of academic units you have

completed, what is your present class level:Label Value Frequency Percent

Freshman 1 16 14.41

Sophomore 2 7 6.31

Junior 3 45 40.54

Senior 4 38 34.23

Graduate 5 5 4.50


Demo_1

Response

Fre

shm

an

So

ph

om

ore

Jun

ior

Se

nio

r

Gra

du

ate

Pe

rce

nt

100

80

60

40

20

0

Item Analysis: 2. If you are currently employed, on average, how many

hours per week do you work on your job(s):Label Value Frequency Percent

Not Working 1 25 22.52

1 - 10 hours 2 7 6.31

11- 20 hours 3 26 23.42

21 - 30 hours 4 21 18.92

31 - 40 hours 5 21 18.92

More than 40

hours

6 11 9.91


Demo_2

Response

No

t W

ork

ing

1 -

10

ho

urs

11

- 2

0 h

ou

rs

21

- 3

0 h

ou

rs

31

- 4

0 h

ou

rs

Mo

re t

ha

n 4

0 h

ou

rs

Pe

rce

nt100

50

0


Item Analysis: 3. What is your ethnic identity:Label Value Frequency Percent

American

Indian/Alaskan

native

1 0 0.00

Asian 2 4 3.60

Black/African

American

3 2 1.80

Filipino 4 3 2.70

Mexican

American/Hispanic

/L

5 23 20.72

Pacific Islander 6 2 1.80

White 7 69 62.16

Other: 8 8 7.21


Demo_3

ResponseAm

erica

n I

nd

ian

/Ala

ska

n n

ativ

e

Asi

an

Bla

ck/A

fric

an

Am

erica

n

Fili

pin

o

Me

xica

n A

me

rica

n/H

isp

an

ic/L

Pa

cific

Isl

an

de

r

Wh

ite

Oth

er:

Pe

rce

nt

100

90

80

70

60

50

40

30

20

10

0

Item Analysis: 4. Are you primarily a:Label Value Frequency Percent

Day Student 1 42 37.84

Evening Student 2 16 14.41

Both day and

evening student

3 53 47.75

Weekend Student 4 0 0.00


Demo_4

Response

Da

y S

tud

en

t

Eve

nin

g S

tud

en

t

Bo

th d

ay

an

d e

ven

ing

stu

de

nt

We

eke

nd

Stu

de

nt

Pe

rce

nt

100

90

80

70

60

50

40

30

20

10

0

Item Analysis: 5. Do you live: Label Value Frequency Percent

on campus 1 18 16.22

off campus 2 92 82.88


Demo_5

Response

on

ca

mp

us

off

ca

mp

us

Pe

rce

nt

100

80

60

40

20

0


Item Analysis: 6. What is your gender:Label Value Frequency Percent

Male 1 26 23.42

Female 2 83 74.77


Demo_6

ResponseMale Female

Pe

rce

nt

100

80

60

40

20

0

Item Analysis: 7. What is your age group:Label Value Frequency Percent

under 18 1 0 0.00

18-20 2 27 24.32

21-25 3 45 40.54

26-30 4 13 11.71

31-40 5 5 4.50

Over 40 6 20 18.02


Demo_7

Responseunder 18 21-25 31-40

Pe

rce

nt

100

80

60

40

20

0

Item Analysis: 9. How long has it been since you first enrolled at this

campus:Label Value Frequency Percent

New student 1 10 9.01

less than 1 year 2 37 33.33

1 - 2 years 3 43 38.74

3 - 4 years 4 18 16.22

5 - 6 years 5 0 0.00


Demo_9

Response

New

stu

dent

less

than 1

year

1 -

2 y

ears

3 -

4 y

ears

5 -

6 y

ears

Perc

ent

100

50

0




Yes 1 9 8.11

No 2 102 91.89


Follow_Up_1

ResponseYes No

Perc

ent

100

80

60

40

20

0


- 103 92.79

jeanie.naysmith61

3.dolphin.csuci.ed

u

- 1 0.90

8056047809 80560

47809

1 0.90

mommye88@yaho

o.com

- 1 0.90

buffykdh@pacbell.

net

- 1 0.90

escape.infinity@g

mail.com

- 1 0.90

805-218-7938

paul.graham149@

dolphin.csuci.edu

- 1 0.90

jeanie.naysmith61

[email protected]

du

- 1 0.90

sophia_tonchev@

yahoo.com

- 1 0.90


Follow_Up_2

Response

876543210

Pe

rce

nt

100

80

60

40

20

0




- 105 94.59

I appreciate your

concern for better

service for the

students.

- 1 0.90

Would love to

have more of

them from

different

departments of

CSUCI. Like

Admissions,

Counciling,

Registering for

classes re:

schedule of

classes to come

out sooner and

listing of

appointment time

posted sooner for

the up coming

semesters. Also,

a survey

regarding the

scheduling of

classes and

classes that are

given.

- 1 0.90

None come to

mind. It's hard to

be excited about

bill paying.

- 1 0.90



I appreciate that

the school and

admistation is

concerned with

these issues.

Looking back I

wish that I had

pursued the issue

further if for no

other reason than

to address the

poor service that i

recieved.

- 1 0.90

Great job!

Thanks for the

intrest!!!

- 1 0.90



I had an issue

with a letter I

received. It stated

that I owed

$1,490.00! It said

I would not be

able to register for

my classes. I

don't know where

this fee came

from and it

bothered me to

know that bills are

beong sent to

students that are

false. I have since

called the school

and over a 30

minute hold time I

was told I needed

to contact that

financial aid

office. I was then

put on hold

another 15 min. I

eventually hung

up and called the

next day and was

told there no

longer was a hold.

This shows me

that there are

some errors going

on and it is

unfortunate,

especially when it

comes to that

amount of money.

- 1 0.90


Follow_Up_Comment

Response

6543210

Pe

rce

nt

100

80

60

40

20

0


Comment Report: 3. Please use the space below to make any

comments you feel would be helpful to improving services to students,

faculty, and staff. Respondent Comment

1 The line was too long to pick up the financial aid checks this past January. Either staff

more people or increase number of pick-up days.

7 I would like to know what some those fees are for that I paid. $25 for a math lab fee? I

haven't seen anything that would go towards yet.

11 I haven't had any problems so far. In the beginning I had to get used to the computer.

14 It was very unclear how much was due for each housing payment--the amount

changes monthly and you are billed $25 for a late fee if the check is written for 1000

instead of 1065. It would be better if the monthly payments were equal (no matter

what month it is).

19 I've been trying to get an erroneous statement of fees owed off of my account for

more than 6 months now. I've visited the office twice and have called several times,

but it hasn't been fixed. Though I've been assured that all is well and I owe nothing,

my account still shows that I do. It's taken way too long to deal with this, and it still

hasn't been resolved.

23 Getting in contact with a lot of the faculty is hard on the csuci website. Could be a

little better

38 We need to give more options to do payments over the phone or on the net. For those

of us who cannot make it during the day.

41 It would be VERY helpful if we were able to pay our fees online. To be honest, I'm not

sure why we aren't able to do that already

44 You guys are really not that organized considering how important your job is. If things

on financial aid change, you can't just send out another copy of the new financial aid

sheet without highlighting the changes, b/c I just assumed you accidently sent a new

copy and did not read completely through pages of information to see that two

numbers changed, but it affected me severely.

47 I think the only comment I could make would be the time is takes for someone of the

staff to call back from a voice message. It takes them too long to respond. Also, I

don't know about all the refund services and such because it has never really been

shown to me or talked about, like there was a place to look for your refund. I know

nothing about this, so maybe a suggestion would be to inform people when they first

use their account?

48 Many students work at the hours these services are available and after driving to

school from work only find it already closed. Perhaps extending hours would be

helpful.


Respondent Comment

49 I don't understand why some of the faculty members have office hours, but force the

students to make an appointment to see them during those office hours. Students

should be able to just walk in during designated office hours and be able to recieve

help and feedback from their professors. Appointments should be made if a student's

schedule conflicts with that of the professor, but office hours should be a time when

students can come in and out with questions regarding their class. I don't know if you

guys can make improvements in that area, but it would be great if you could!

50 I have only experienced positive relations with student account services. When I have

sent my payment by mail and attached a post-it to have them email me that they had

received it, it was done each and every time. They do a great job.

61 A change I want to see that I feel will help a student in the enrollment process is

posting class schedules with the names of the teachers assigned to each class.

62 Be open late.

66 The account balance statement on PeopleSoft is a bit difficult to understand. An

example would be how refunds are shown on the balance statement. A simplified

statement would be a big help.

76 Nothing comes to mind.

79 Please allow payments to be made via peoplesoft. That would make things so much

easier.

80 A seperate pamphlet, or an email notification, on all financial services offered before

each semester would be great. I due like the fact that financial services has taken the

time to email information recently. Keeping the students informed through school

email announcements is fine with me. Thank you!

81 Make it so we can pay online when we register for classes with a credit card!!!!

82 i really wish you could allow our parents to know when to pay for our classes, because

when they call to try to figure out how much they owe, they are shut down and not

allowed to know anything

94 I dealt with the cashier staff on a installation payment issue. I spoke to two different

individuals one of which stated to me that "they have to be hard on the students or

else they(the students) would get away with everything" and that "they had to teach us

to be responsible", this made me feel like cashier staff had a "them vs. us" attidude.

Even if I did not qulify for the payment plan for valid reason they were very clear that

they were not concerned with my needs. The same person a female supervisor told

me that she was the decison maker on the payment plans and because I had payed

late in the past she decided not to give me any consideration. I stated that I

understood that I had payed late, but had paid all fees and late fees. I asked that the

department supervisor call me, but when I got his message it was obvious by his tone

and message that his mind was made up and there was no reason for me to even call

him. I am a busy person who works full time and attendeds school full time, so I don't

have alo

96 The only things I would improve on is the a way to pay online, to avoid driving to the

school. Also, an email of drop/due dates, or maybe a reminder to allow students

suffiecient time to drop.


Respondent Comment

97 Everyone I have asked for help or information has done more than I have expected. I

am very happy with the service provided. Thank you!

99 There have been numerous times that there has been a mixup with my fees and

payment. It seems that the cashiers need a little more training.

101 Maybe make it easier to figure out when everything is due and what exactly is due for

everyone on one email with all the information instead of sending a lot of emails.

111 Making more announcements regarding housing and fees and basically anything that

has to do with the school is more important...I would have made a deadline for the

housing apps if I would have seen more aboutit, or just plainly been notified more than

I was.

Comment Report: 8. How many units are you taking this term:Respondent Comment

1 12

2 12

3 17

4 6

5 15

6 19

7 15

8 15

9 9

10 12

11 6 units

12 15

13 12

14 15

15 17

16 3

17 12

18 14

19 17

20 3

21 13

22 16

23 15

24 15

25 13

26 14

27 16

28 15

29 18

30 14


Respondent Comment

32 15

33 13

34 15

35 12

36 12

37 12

38 12

39 13

40 16

41 12

42 6

43 6

44 15

45 12

46 14

47 12

48 16

49 15

50 12

51 9

52 17

53 6

54 12

55 six

56 15

57 11 units

58 15

59 6

60 15

61 12

62 14

63 12

64 4

65 12

66 16

67 9 units

68 12

69 6

70 22

71 6

72 12

73 15

74 12


Respondent Comment

75 6

76 12

77 15

78 15

79 12

80 12

81 12

82 15

83 18

84 13

85 18

86 6

87 12

89 15

90 16

91 18

92 12

93 6

94 15

95 20

96 10

97 16

98 9 units

99 12

100 9

101 17

102 19.5

103 9

104 9

105 18 units

106 18

107 12

108 19

109 15

110 19

111 12


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Transcript of Channel Islands - Facilities Survey Item Analysis: 1 .... Educational... · Item Analysis: F....