Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training &...
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![Page 1: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/1.jpg)
Changing Times, Changing Ways! Improving Financial Aid Service Through
Professional Training & Technology
Presenters:
Janice Hilbrink, Director of Endowed Scholarships & Financial Aid Training Institute, Pace University
Stephanie Biscow, Web Manager & Senior Systems Analyst, Pace University
![Page 2: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/2.jpg)
Demographics of Pace University
• Private, New York metropolitan university
• 13,500 students• Three major campuses
![Page 3: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/3.jpg)
Improving Financial Aid Service Through…
Professional Training Technology
![Page 4: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/4.jpg)
Using Professional Training to Improve Financial Aid Service
![Page 5: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/5.jpg)
CHALLENGE
![Page 6: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/6.jpg)
Challenge:
Training
Save Money
Consistency
Communication
Raising the Bar
![Page 7: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/7.jpg)
SOLUTION
![Page 8: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/8.jpg)
Solution:
Designate someone to oversee the Institute
Consult Marketing Department
Create a logo:
![Page 9: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/9.jpg)
Solution:
Set up invitations
Qualtrics (Feedback Form)
Budget
![Page 10: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/10.jpg)
PROCESS
![Page 11: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/11.jpg)
Preparation:
Determine training topics
One training per month
Plan ahead
![Page 12: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/12.jpg)
Save the Date
Send Evites
Track RSVPs
Procedure:
Confirm Speakers
![Page 13: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/13.jpg)
Confirm in advance
Sign- in sheet
Moderate Event
Event Checklist:
Be available
Stay calm
![Page 14: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/14.jpg)
RESULTS
![Page 15: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/15.jpg)
Qualtrics Survey
Share Feedback
Start planning next event…
Results:
![Page 16: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/16.jpg)
Example Survey Questions:
![Page 17: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/17.jpg)
Example Survey Results:
![Page 18: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/18.jpg)
Example Survey Results:
![Page 19: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/19.jpg)
Hello, I wanted to thank all of you for yesterday and the FA training day you put together. I want you to know how valuable I thought it was and that I was happy I spent the day in training. I really appreciate it and many members of the ADM that attended agree with me. I also told a few others that are going next week - that they are in store for a great day. The reference book is also quite valuable and I am glad to have the resource. Thanks for making the day informative and fun. KUDOS!!! Sign me up for FA102! D Donna Grand Pre
Recognition:
![Page 20: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/20.jpg)
Recognition:
![Page 21: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/21.jpg)
Using Technology to Improve Financial Aid Service
![Page 22: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/22.jpg)
CHALLENGE
![Page 23: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/23.jpg)
Customer Satisfaction
Accuracy
![Page 24: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/24.jpg)
Student Satisfaction
Common Mistakes
![Page 25: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/25.jpg)
SOLUTION
![Page 26: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/26.jpg)
Technology =
website
screencasts
+
![Page 27: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/27.jpg)
What is a screencast?
- a digital recording of computer screen output, often containing audio narration and even webcam video integration.
![Page 29: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/29.jpg)
Screencast Tutorials…
• Introduction to Financial Aid• How to Fill Out your FAFSA• Understanding your Award Notice• How to Complete Loan Entrance
Counseling• How to Sign the Master Promissory Note • Financial Literacy• Understanding Summer Financial Aid • Dependent & Independent Verification
![Page 30: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/30.jpg)
Benefits of Screencasts…
Easy & inexpensive to create
24/7 access of information
Multimodal Learning: hear it + see it = remember it
![Page 31: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/31.jpg)
PROCESS
![Page 32: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/32.jpg)
SOFTWARE/APPLICATIONS:
MS WORDMS POWERPOINT
CAMTASIA STUDIO
YOUTUBE
![Page 33: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/33.jpg)
HARDWARE:
PC
MICROPHONE
HEADPHONES or SPEAKERS
![Page 34: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/34.jpg)
Our Process:
Script
PowerPoint
RecordScreen
Export Video
Upload
![Page 35: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/35.jpg)
Screencast Project Manager
Financial Aid Staff
Script Developmen
t
I.T.
Web & Video Publish
Marketing & Communication
s
Compliance
Our People:
![Page 36: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/36.jpg)
RESULTS
![Page 37: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/37.jpg)
2,424 unique web page views to date
positive feedback
time saving
Our Results:
![Page 38: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/38.jpg)
![Page 40: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/40.jpg)
Questions?
![Page 41: Changing Times, Changing Ways! Improving Financial Aid Service Through Professional Training & Technology Presenters: Janice Hilbrink, Director of Endowed.](https://reader036.fdocuments.us/reader036/viewer/2022062713/56649cd05503460f9499c3b1/html5/thumbnails/41.jpg)
Thank you!
Janice Hilbrink
Stephanie Biscow