DevOps: Changing CultureTips, tricks & transforming

Stephen Walters, DevOps Lead Solution Consultant

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CultureThe attitudes and behaviour characteristic of a particular social group

Consumer demands are rapidly changing; on-demandOne common ask - better, faster, cheaper and safer

Gen Z2000-presentChildren and teensThe first generation never to have experienced the pre-internet world

Millennials/Gen Y1980-2000Early teens to mid 30sDemanding, internet savvy, instant gratification. The iPad generation

Gen X1965-79Mid 30s to 50The “focused, keep your heads down generation”

Baby BoomersPre 1965Late 50s+Regarded in the West as the “have it all” postwar generation

It is all about accelerating outcomesOne common ask - better, faster, cheaper and safer

50%Faster application release

30%Availability improvements

$1mSavings on efficiency

60%Reduction in budget overruns

Digital business transformation is happening now …… and it is driving IT transformation

84%of CEOs expect digital to increase profit margin

30%reduction in cost for business operations driven by smart machines by 2018

46%of product value will be digital by 2020

50%of CEOs say their industry will be digitally transformed by 2020

Source: Gartner, Best Practices for Implementing Automation in Data Centers With Cloud and Virtualized Environments, 2013Source: Gartner, 2016 CEO Survey: The Year of Digital Tenacity

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Industry Trends & ChallengesGartner: September 2015

IT can no longer manage all services the same wayOne IT, two mission statements

Lower cost

IT outcome-centric

Conventional workloads & apps

Longer cycle times

Greater agility

Businessoutcome-centricNew workloads,

apps,and experiences

Shorter cycle times

How can we get the

best of both

worlds?

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Problem Statement

“That’s not how we do it!”A few examples…

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5 Tips & Tricks

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Tip 1: “Start with Why” – Simon Sinek

– WHAT: Every single company and organisation on the planet knows WHAT they do. This is true no matter how big or small, no matter what industry. Everyone is easily able to describe the products or services a company sells or the job function they have within the system. WHATs are easy to identify.

– HOW: Some companies and people know HOW they do WHAT they do. Whether you call them a ‘’differentiating value proposition’’ or ‘’unique selling proposition,’’ HOWs are often given to explain how something is different or better. Not as obvious as WHATs , and many think these are the differentiating or motivating factors in a decision. It would be false to assume that’s all that is required. There is one missing detail.

– WHY: Very few people or companies can clearly articulate WHY they do WHAT they do. This isn’t about making money  – that’s a result. WHY is all about your purpose, cause or belief. WHY does your company exist? WHY do you get out of bed in the morning? And WHY should anyone care?

What?How?

Why?

The Golden Circle

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Tip 1: “Start with Why” – Our viewCompare…

– What?– HPE Services have great capabilities to help you

implement DevOps through great software tools & knowledge

– How?– By engaging with us and our services team to

install and configure them for your IT organisation using innovative solutions

– Why?– Because that’s what you need to get better

delivery from IT and we happen to be good at that.

– Why?– We recognise that your business needs to

release products to market faster whilst improving the customers quality of experience, keeping costs down & maintaining high security

– How?– By implementing IT systems using Continuous

Integration, Delivery and Deployment that build security & quality into systems, deliver more frequently and keep costs manageable

– What?– Through a cultural transformation experience

supported by best-of-breed automated tools that meet your needs, called DevOps. We happen to be good at that.

Yesterday Today

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Tip 1: Find your “Why?”Gartner: September 2015

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Agile - Adaptive

Tip 2: To be Agile, think AgileHow do you want to transform?

Waterfall - Predictive

Plan Driven

Constraints > Requirements

Estimates > Cost Schedule

Value/VisionDriven

Cost Schedule

Features

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Tip 2: Experimentation & Delivering ValueBig Bang vs Small Iterations

Requirements Analysis Design Plan Build Test Deploy

Waterfall

• Business Value x0.5

Iteration 1

• Business Value x1.0

Iteration 2

• Business Value x1.6

Iteration 3

• Business Value x2.1

Iteration 4

• Business Value x2.5

Iteration 5

• Business Value x3.0

Iteration 6

AgileBusiness Value x1.5Big Bang Delivery

Cumulative Iterations

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Tip 3: Cultural Backlog

• Feature• Automated Cloud Delivery

Management (16)

• Epic 2• Change Management

Automation (25)• User Stories

• Containerisation (5)• Cloud Capacity Procurement (2)• Continuous Deployment (4)• Setting Security Standards (3)• Change Records Management

(2)

• Epic 1• Cloud Based Deployment (30)

Use a Kanban!

Tip 3: Example Epics - What we offer for DevOps

Agile/DevOpsEducational

Services

Transformation Roadmap

Services

Consulting & Transformatio

nServices

Implementation CI&CT Services

Implementation CD&CRServices

Implementation CO

Services

Implementation CA

Services

Mobile DevOps Services

DevOps Operating

Model Consulting

Management of ChangeServices

EnterpriseAgility

Consulting

EnterpriseAgility

Delivery

App Build Packaging

Automation

TestingAutomation

Change-Impacted Based

Testing

Various Virtualization

Services

Test Data Management

Services

Automated Security Code Scan Services

Common Services: Open Source Integration, ChatOps, Model Office PoT, DevOps-as-a-Service, etc..

Classic & PaaSDeploymentAutomation

ReleaseAutomation

Cloud-basedDeploymentAutomation

ChangeManagementAutomation

User/App/System

MonitoringServices

Close-loopIncident

Automation

ConfigurationManagement

Services

Performance Analysis Services

Docker-basedDeploymentAutomation

ElasticContainers & Data Services

Native Cloud App

DeploymentAutomation

Patch & Compliance

Services

DevOps KPI Metrics

Services

PortfolioManagement

Services

User Experience Management

Services

App Release Prioritization

Services

Portfolio Investment

Planning

Threads and Risk Monitoring

Services

Mobile TestingServices

Mobile Integration

Services

Enterprise ArchitectureSolutioning

DevOps Awareness

Training

DevOps Workshops for

Decision Makers

DevOps AdoptionTraining

DevOps Tools

Training

Collaboration ChatOps

Consulting

Enterprise DevOps

TransformationWorkshop

IT4ITTransformation

Workshop

Enterprise DevOpsSolution

DiscoveryWorkshop

Agile/DevOpsBlueprintServices

Agile Training, Mentoring &

Coaching

Scaled Agile Framework

Training

Mobile HostingService

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Tip 3: Example Values - Gartner Metrics Pyramid

Metrics defined in the Use Cases will be drawn from the Gartner Metrics Pyramid published in May 2014

Tip 4: Think BIG, start smallAn iterative journey to value

Time

Value

Tip 4: IT4IT - an Open Group standard for running the business of IT

Technical Standard2011 2012 2013 2014 2015

IT4IT2.0 Std.10/2015

RA 2.0(level 3)7/2015

RA 1.2(level 3)3/2014

RA 0.5(level 1)8/2012

Value Chain9/2011

RA 1.3(level 3)10/2014

RA 1.0(level 2)1/2013

• > 10,000 downloads

• > 1100 organizations

• > 100 countries

• Pocket Guide “Hot Seller”• > 1200 downloads

Original Consortium

IT4IT™ is a trademark of The Open Group

• Shell• Hewlett-Packard (IT & SW)• Achmea• MunichRe• Accenture• Pricewaterhouse Coopers• University of South Florida• AT&T

IT Operating ModelDescribes the structure of IT management

IT Reference ArchitecturePrescribes the functional & information architecture

Consumer-centric service model

06/2016

– http://www.opengroup.org/ & http://www.opengroup.org/IT4IT

Tip 4: Journey to Value - accelerate customer outcomesAdvise, Transform, Manage

IT4IT Transformation Service

IT4IT Advisory Service IT4IT Delivery & Solution Management

Prove realized value

Start

Value realization

Confirm value

Journey to value

experience

Validate priorities

TIP 4: Transforming IT impacts every aspect of your organizationChange the lens in which you view your business

IT Value Chain approach

IT Value Chain

Faster

BetterCheaper

Safer

Customercentric

AutomateSecure

Multi-source Agile

Tip 5: Using a 3rd Party

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AdvantagesCulturally agnosticPrevious experienceRe-use of solutionsArbitrationMinimises BAU disruptionCustomised TrainingIT4IT organisation

But, be awarePartnershipOwn the requirementsGovernance & visibilityVendor tie-inComplete handoverValue driven deliveryTechnology agnostic

Agile planning methods

Tip 5: Removing the constraints with Agile implementation methodsHPE IT4IT service offerings

AdviseAgile DiscoveryProve Realized Value

TransformTransformation PlanningSolution Delivery

ManageEducation & TrainingSolution Management

Tactical improvement

Strategic alignment

Level-set common understanding, buy-in and transformational momentum

Implement services and emphasize adoption of practices and cultural change

Further advance depth in IT4IT by focusing on continuous improvement

Service Broker solutions

DevOps solutions

Cloud solutions

Agile implementation methods

Tip 5: Leadership to enable the organization

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Lead the Change

Know the way

Develop People

Inspire and Align with Mission

Decentralize Decision-Making

Unlock what Motivates

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In Summary– Start with “Why?”

– Find the problem– Define the need– Make it a cause

– Then think “How?”– Think Agile– Deliver Value– Incremental and frequent deliveries

– And deliver “What?”– Break it down– Identify & Prioritise the value– Measure, measure, measure

– Think BIG, start small– Set expectations– Follow an open standard

– Consider a 3rd Party– Be a partner– Enable through leadership

TECHNOLOGY IS MOVING QUICKLY

Thank YouStephen.a.walters@hpe.

com