Changing a Corporate Culture - BMJaws-cdn.internationalforum.bmj.com/pdfs/A1_PartB... · A Culture...
Transcript of Changing a Corporate Culture - BMJaws-cdn.internationalforum.bmj.com/pdfs/A1_PartB... · A Culture...
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| 1 C. SCHILLINGER - INT'L FORUM
QUALITY SAFETY HEALTHCARE 2015
Quality Mindset
Health and Care Radicals
Inspiring Industrial Quality Improvement
@CelineSchill
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C. SCHILLINGER - INT'L FORUM
QUALITY SAFETY HEALTHCARE 2015 | 2 @CelineSchill
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A Journey Into Change
2011 2012 2013 2014
@CelineSchill
2015
Stakeholder
Engagement
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Rule #1
“Connection creates value”
11 Rules for the Social Era
Nilofer Merchant
@nilofer
@CelineSchill
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The Management Shift
Vlatka Hlupic
@ManagementShift
“A Management shift”
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Jon Husband
@jonhusband
Wirearchy
Wirearchy: “a dynamic two-way flow of power and authority, based on knowledge, trust, credibility and a focus
on results, enabled by interconnected people and technology”
@CelineSchill
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Work out loud
John Stepper
@johnstepper
@CelineSchill
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“Strategize Change from a
social movement perspective” School for Health & Care Radicals
Helen Bevan
@helenbevan
@CelineSchill
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HEALTHCARE 2015
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“If not you, who? Keep going”
Rebels At Work
Lois Kelly
@loiskelly
@CelineSchill
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Susan Scrupski
@bigMdata
Change Agents Worldwide
Big Mountain Data: data science for social good
Big Mountain Data: applying data science and insights for social science to end domestic violence and family
abuse http://www.bigmountaindata.com/
@CelineSchill
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“Change is never a rational process”
John Hagel
@jhagel
@CelineSchill
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External Engagement Reloaded
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BreakDengue.org
@CelineSchill
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Started with Social Listening
@CelineSchill
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Connecting the World Against Dengue
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A Culture Change
• Speak to Engage with
• Strategize end point Let it emerge
• Alone Partnership
• Institutional Activist
• Segmented Connected
• Speak, awareness Shared value
@CelineSchill C. SCHILLINGER - INT'L FORUM QUALITY SAFETY
HEALTHCARE 2015
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Hugely Successful
C. SCHILLINGER - INT'L FORUM
QUALITY SAFETY HEALTHCARE 2015 | 18 @CelineSchill
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Internal Engagement Reloaded
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QUALITY SAFETY HEALTHCARE 2015 | 19
Business issue:
improve manufacturing performance
@CelineSchill
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Quality as a Movement for Change
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Enablement and Motivation
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A cross function, cross site, social movement approach
Leadership and technical skills increase
Digital collaboration
Massive volunteerism
Quality improvement activists everywhere
@CelineSchill
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Volunteer Power
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QUALITY SAFETY HEALTHCARE 2015 | 24
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Toolbox
John Kotter
@CelineSchill
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Collective Change, New Behaviors
Define the common purpose: opportunity to change
Coach top leaders to “give room”
Have (many) volunteers experiment leadership
Virally raise enthusiasm around new ways of working
Focus the energy on specific projects
Make it stick
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HEALTHCARE 2015
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QUALITY SAFETY HEALTHCARE 2015
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298
661 @CelineSchill
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HEALTHCARE 2015
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“For many years, the company has
tried to transform itself, to change –
from the company perspective. For
the first time the company is serious
about changing from its people
perspective”
“I am so grateful”
“I’ve been waiting for years for
something like this to happen”
“For the first time,
I feel I’m part of something.
I feel connected”
“I’ve always heard employee
engagement was a problem I had to
fix. Now I understand we have to let
the employees engage” “I am excited about this grassroots
movement to build community,
empower people and improve our
performance through behavioral
change”
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WeNeedSocial.com
@CelineSchill
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Change Leadership, not Change Management
| 40 @CelineSchill C. SCHILLINGER - INT'L FORUM QUALITY SAFETY
HEALTHCARE 2015
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Internet map (2005, Opte project)
@CelineSchill