7/21/2019 Change Management Questionnaire

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  Exhibit/Memo

Document

Infrastructure Change Management

 Title:

 Key Questions for Approving Managers

Change ManagementPlease answer the following in detail. Where an answer is different depending on the type ofchange, please identify the differences.

1. What types of changes is your area responsible for?

2. What types of changes are considered high impact?

3. What do you consider the most critical type(s) of changes you implement?

. What is the source(s) of change re!uests that come to your area? "e specific as to whoand how.

#. $ow are these initial re!uests prioriti%ed, assigned resources and scheduled forcompletion?

&. 'o you hae any documented change management procedures for your area?

. *nder what situations, if any, would you implement a change into production withoutentering a Peregrine tic+et?

. What type of change metrics do you report on?

Please answer the following for changes considered high impact

-. $ow are each of the tas+s below accomplished?

a. creation of charter or proect plan

 b. impact assessment

c. notification to impacted area(s)

d. code/install product

e. testing 0 what type (i.e. de, acceptance)

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f. testing signoff 

g. postimplementation test

1. What test plans and test results documentation is retained and where?

11. $ow are the aboe tas+s monitored/trac+ed? "y whom?

12. $ow and where is the product/code secured while it is in the change process prior toimplementation into production? (i.e. test and/or de enironment, other)

13. f applicable, how is ersioning of the software (i.e. product/code) controlled?

1. 4re there other databases or repositories (i.e. configuration management, assetmanagement) that need to be updated as a result of changes? f so, how is this accomplished?

1#. $ow are any post implementation problems associated with the change identified andtrac+ed?

1&. $ow are changes closed?

1. 4re there any areas in the process that could be improed?

Please answer the following for emergency type changes

1. $ow are you notified an emergency change is necessary?

1-. $ow are emergency changes trac+ed?

2. $ow are impacted areas notified of an emergency change implementation?

21. $ow is testing completed and erified?

22. Who approes emergency changes and at what leel? $ow is this approal obtained?