8/8/2019 Change Management Product Flyer

1/2

Designed from inceptionto integrate all ITIL processes into a single application

Change Management

Service Desk and IT Service Management Sotware

www.axiossystems.com

ChangeManagement

The assyst solution ensures the success o every changeby providing support or change processes, businessimpact assessment and authorization control to guaranteea high success rate or the implementation o change. Inassyst, Change Management unctionality is integrated withmanagement and automation o all ITIL processes in a singleapplication without the need or complex integration projects.

Mitigate Risk, Enable AgilityIs change a risk to your business?

Are unauthorized or emergency changes degrading IT services?

Is IT struggling to meet the demands of the business?

In many organizations, 70-80% o service interruptions are caused by change-

related incidents. Without a dened IT Change Management process providing

visibility and control, unauthorized changes cause service interruptions with an

increasing impact on the protability o the business. Implementing Change

Management can help the business regain control by logging all changes,

applying a dened and repeatable change process, ensuring visibility and

enorcing authorization and compliance.

Typical ChangeManagement Liecycle

Request or Change

Review

Assess Change Cancel Change

Authorize Change

Build, Test, Veriy

Implement Backed Out

Change

ManagementNotication & Authorization

Automated Routing

Change Logging

CMDB ImpactVisualization

Workfow ManagementChange Calendar

Audit & Reporting

Resource Manager

assysts ability to link incidents and

problems to changes allows us to more

accurately understand the impact o a

change, and the history behind it.

NFU Mutual

Axios

For

Service Desk & Incident ManagementChange Management Problem ManagementConguration Management Asset ManagementService Level Management CMDBService Catalog SaaS offering

Axios

For

Service Desk & Incident ManagementChange Management Problem ManagementConguration Management Asset ManagementService Level Management CMDBService Catalog On premise or SaaS offering

3assyst Product suite 3

8/8/2019 Change Management Product Flyer

2/2

www.axiossystems.com

Service Desk and IT Service Management Sotware

Main Benefts

Assess impact o changes on quality o service through risk

and change evaluation Better visibility o changes to both IT

support services and the business as a whole

Increase change success ratio via a controlled change

environment

Reduce time cycle to implement change, enabling greater

business agility

All changes progressed through a controlled and traceable

path

Increase condence in IT systems and customer satisaction

Eective management o release processes or greater

eciency and consistency

Improve inrastructure and quality o service

Fully integrated Change Management

assyst oers unrivalled connectivity via a wide range o plug-in adaptors which enable assyst to interace to any externalapplication. For example, assyst can interace with advancedAsset and Conguration Management sotware giving you a

vital insight into your IT inrastructure. By analyzing the assets

and their relationships, assyst enables Change Managersto undertake inormed impact analyses based on real-time

and accurate data. Proposed changes can be evaluated with

condence or minimum disruption and maximum success.

ChangeManag

ement

Established in 1988, Axios Systems is the worlds leading independent provider o Service Desk and IT Ser vice Management (ITSM) solutions. Its

sotware, assyst, is a ully integrated, out-o-the-box solution, available in on-premise and SaaS models, which helps organizations optimize IT

inrastructure eciency, reduce overheads and lower the total cost o IT ownership.

Change Management

Normally Change Management is one o the

most dicult processes to implement, especially

the authorization part. This doesnt come as

part o standard unctionality o any other ITSM

solution. Axios Systems oered fexible

workfows or approval o changes.

CROC

End-to-End Change Management

Record Changes User-riendly change logging orm.Pre-populated change requests can also be created

rom incident or problem records.

Change Monitor Searchable display o all changes andchange tasks via an at-a-glance graphical summary. This

interacts with the incident and problem monitor or a

ully integrated overview.

Workfow Management Engine Dene changeworkfows using the drag-and-drop Workfow Process

Designer. Workfows can be multi-level and are

managed by the automated assystWorkfow Engine.Change Triggers assyst accepts a wide range otriggers or change both reactive and proactive.

Change History View ull change history associatedwith a Conguration Item (CI), system or service.

Resource Scheduling Visual scheduling o change tasks

with ull view o support sta availability.Forward Schedule o Change Calendar view oplanned changes with drill-down into the change record

and Impact Explorer.

Automation o Processes

Confict Detection Automatic detection o confictbetween multiple changes to the same system, CI or

service which are being perormed simultaneously.

Enorce Control Changes automatically routed torelevant management or authorization.

Real-Time Management Reporting

Assess Impact The assyst CMDB Impact Explorerprovides an up-to-date graphical display o the

inrastructure, indicating which systems, IT services,

business services and business users may be impacted

by the change.

Tracking, Reporting & Compliance Change recordslinked back to problems and incidents. Full audit history

recorded.

Integration with other ITIL Processes

Release Management Release Managementunctionality tightly coupled with Change Management

control.

Conguration Management Change andConguration Management within a single application

streamlines the processes.

Key Features