Change management in EDRM implementations
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21-Oct-2014 -
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Transcript of Change management in EDRM implementations
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Change management for EDRM ImplementationsMeeting the challenge
“technology changes, people don’t”
- deb schultz
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Presentation Outline
Preparing for changeImplementing a strategyOvercoming resistance
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"The tools we use are not as important as the behaviors they create."
Mike Arauz (http://www.mikearauz.com/2009/07/facebookcom-is-not-important.html)
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Not part of the change strategy but…
System usabilityEnsuring it meets user requirements
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Understanding your organisation
Fundamentals of changevs
Specific challenges
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Current organisation
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Previous organisation
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Reputation – you and the project
TrustDispel mythsAssumptionsManage expectationsContextualiseListen and respond!
Empathise
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Understanding the concept
+ =
They don’t know what they don’t know
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The general plan
1. Approval/endorsement2. Preparation – artefacts and staff3. Consult4. Design 5. Consult6. Migrate7. Implement – system, policies and support8. Support (closely)9. Future training, support and development
Comm
unicate with staff
Engage staff
Train and support
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Training strategy
Training will be 70% process 30% system
It’s about the cultural change not the system
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Communication strategy
Cynicism and false starts
Delays in commencing communications
Avoid becoming background noise
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The current organisation approach… so far
Consult, engage, involve…
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Lessons learned from previous organisation
Changes in ExecutiveTrainingTimelineSkills and knowledge
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Overcoming resistance
Five main categories:ownershipsecurity
technophobesnot-my-jobbers
but we’ve always done it this way
LISTEN and RESPOND
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Overall tips on successful change
10. Ease of use and meet their needs9. Show-and-tell8. Focused, relevant, consistent7. Take them on the journey6. Phase the implementation5. Rules and guidance4. Find a hook3. IT cannot be the lead2. Be flexible
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# 1 Rule
Listen to people’s concerns and address them!
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Kylie Dunn - [email protected]
A long habit of not thinking a thing wrong gives it the superficial appearance of being right, and raises at first a formidable outcry in defense of
custom. But the tumult soon subsides. Time makes more converts than reason.
--Thomas Paine