Change Management: 6 Keys to Getting Everyone on Your Student Success Train

Change Management: 6 Keys to Getting Everyone on Your Student Success TrainKal Srinivas, Ph.D., Director for RetentionHopeton Smalling, Ed.S., Functional Business Analyst

Session Objectives

• Learn from Literature/Campus History

• Link to Academic Strategic Plan• Approach Inclusive and Decisive• Create Shared Goals• Address Obstacles/Challenges• Master Change by Communication

Six Keys

Learn from Literature/Campus History

Maketing Cost Revenue

$2B$2B

Graphics adapted from: McAleese, V., Taylor, L. (2011) Successful Initiation of a Campus-Wide Comprehensive Student Support System. Pg ii, Figures 1 & 2.

Link to Academic Strategic Plan

Consectetur met adipiscing elit. Aenean

2010


2010


2010

• Fast Forward initiative• Academic Strategic Plan

– Student Academic Success initiative• The Orange Survey

– Administered to ~14,000 students (43% response)• Orange SUccess (Starfish)

– Nourish the whole student to support academic, social, and emotional well being.

• Degree Audit (Degree Works)

• University Retention Goals

Approach – Inclusive and Decisive


2010


2010


2010

• Meetings across campus• Leadership• Retention Council • Faculty• Staff• Students• Advisors Practitioners Forum• Student Affairs Personnel• Enrollment Management• Information Technology Services

Create Shared Goals - Pilot

• Pilot Spring 2016• 100 and 200 level courses • Courses – 43• Faculty – 41• Advisors - 72• Students - 4,419

Pilot – Getting the Word Out

Tracking Items (Flags and Kudos)Flag Name Who Can Raise Flag Who Receives Notification

Absence Notification Academic Support Instructor, TA, Academic Advisor

Attendance Concern Instructor, TA, Academic/ General Advisor Student

General Concern Instructor, TA, Academic/ General Advisor Flag Raiser

Low Participation Instructor, TA, Academic/ General Advisor Student

Low Quiz/Test Scores Instructor, TA, Academic/ General Advisor Student

Missing/late Assignments Instructor, TA, Academic/ General Advisor Student

In danger of failing Instructor Student and Academic Advisor

I need an Advisor’s help Student Academic Advisor

I need help in a course Student Instructor, TA, Student

Keep up the good work Instructor, TA Student

Outstanding Academic Performance Instructor, TA Student

Showing Improvement Instructor, TA Student

Spring 2016 Pilot ActivityParticipants # Profiles Created # Kudos/Early Alert Flags #

Courses 43 Academic Leadership 18 Keep Up the Good Work 378

Faculty 41 Academic Support 3 Outstanding Academic Performance

406

Students 4,419 Advisors 72 Attendance Concern 1091

Instructors 346 General Concern 121Student w/flag 1,137 FA Counselors 10 In Danger of Failing 74

Average flags per student

2.31 Student Assistance Case Managers

3 Low Participation 91

Students 1289 Low Quiz/Test Scores 279TAs 75 Missing/Late Assignments 132

I Need an Advisor’s Help 9

I Need Help in a Course 14

Address Obstacles/Challenges

• Changing the culture• One University approach• Promoting transparency• Business process change• Disruptive Innovation• High Tech to High Touch• IT – The unsung heroes• Training

Login to Orange SUccessBlackboard

MySlice “Portal”

Master Change by Communication

The Orange SUccess Team

Debbie Gardner – Project Manager

Hopeton Smalling, Ed.S. – Functional Business Analyst

Kalpana (Kal) Srinivas, Ph.D. – Functional Lead

Team email address - [email protected]

Questions?

Change Management: 6 Keys to Getting Everyone on Your Student Success Train

Education

Transcript of Change Management: 6 Keys to Getting Everyone on Your Student Success Train