CHANGE is not a four-letter word
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CHANGEis not a four-letter word
Kimberly Blessing@obiwankimberly
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COMPLIANCEPROCESS
REGULATIONS
GUIDELINES
learning
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struggle
violationsunderstanding
diversity
confusion
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impact
scope
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law
everyone
questions
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Diffusion of Innovations – Everett Rogers (1962)
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Experience is the toughest kind of teacher – it gives you the test first and the lesson afterwards.
Burton G. Malkiel
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YOU ARE A CHANGE AGENT.
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I AM A CHANGE AGENT.
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You just change yourself and just like magic, everything starts changing around you.
Don Miguel Ruiz
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Six Sources of Influence – Vital Smarts
Personal Motivation
Personal Ability
Social Motivation
Social Ability
Structural Motivation
Structural Ability
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Motivation Ability
Personal
Connect with two stories
Work with your strengths
SocialMake an impact
on the worldBand together, find a sponsor
Structural
Set challenges and give rewards
Encourage asking for help
and giving it
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Personal Ability:Work with your strengths.
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Social Ability:Band together, find a sponsor.
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Doer Instigator, makes things happen
Influencer Changes perceptionsSupplier Has resources to offerInnovator Generates ideas
Nancy Duarte
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Personal Motivation:Connect with two stories.
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The Twiddler
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Structural Ability:Encourage asking for help and giving it.
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Structural Motivation:Set challenges and give rewards.
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Social Motivation:Make an impact on the world.
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Motivation Ability
Personal
Connect with two stories
Work with your strengths
SocialMake an impact
on the worldBand together, find a sponsor
Structural
Set challenges and give rewards
Encourage asking for help
and giving it
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Blind people don’t use the Internet.
VP of Design at a large Internet company, 2008
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I get it, I get it now! This is about all of our customers, not some of them.
Same person, now at another large company, 2013
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CHANGEis not a four-letter word
Kimberly Blessing@obiwankimberly