Change Agent's Rules

Created by Tom Curtis 2010Blog: www.onimproving.blogspot.comOther presentation on www.slideshare.netUnder Onimproving  Email: ideamerchants@gmail.com

3 word rules. Quick to read. Easy to memorize.

Change Agents Obey.

Do YOU Obey?

Teach not Preach

Go and See

Show don't Tell

Seek for Flow

Respect the Person

Map to See

Stand and Watch

Always be Kaizening

Plan for Maintaining

Create a Standard

See then Decide

Never undersell Requirements

Expect the Unforeseen

Know the Costs

Culture underpins Change

Patiently unwind Resistance

Celebrate the Small

Celebrate the Big

Share the Load

Own your Decisions

Over-prepare with Depth

Get fast Feedback

Always deliver More

Harvest with Patience

Prepare for Loneliness

Lose your Ego

Understand the Why

Execute the What

Thank the Who

Communicate beyond Reasonable

Create communal Pride

Give everyone Roles

Never leave Unaddressed

Prepare to Succeed

First gain Trust

Keep your Word

Repent when Wrong

Listen without Pride

Consider the Consequences

Never relinquish Principles

Practice rapid Repair

Challenge with Respect

Never assume Understanding

Ask tough Questions

Answer tough Questions

Always keep Cool

Ensure alignment Regularly

Don't play Games

Manage your Energy

Disarm with Openness

Practice transparent Planning

Develop others' Ability

Measure without Pride

Know the Score

Live the Change

Promote open Discussion

Set realistic Expectations

Seek others' Good

Practice after-action Review

Measure yourself Thoroughly

Have a System

Admit the Broken

Lead self First

Seek appropriate Simplicity

Never be Petty

Recognize emotion's Role

Ask forgiveness Quickly

Define goals Clearly

Know your Limits

Empower the Willing

Win the Hearts

Serve to Lead

Carry no Baggage

Inspire through Caring

Take committed Action

Enrich in Everything

Recharge with Regularity

Manage your Stress

Take thinking Time

Say Thank You

Account in Full

Train your Eyes

Think in Systems

Trust and Verify

Create productive Habits

Embrace the Challenge

Strengthen the Weak

Care to Know

Reward failing Forward

Encourage surfacing Problems

Find the Good

Create a Vision

Earn trust Trusting

Resolve issues Thoroughly