March 28 – 29, 2007 Arlington, VA

Change Management

For Government

What You Will learn:

Learn to Effectively Manage Change within Your Agency

Learn the Latest Strategies and Techniques for Fueling Change in your Agency

Earn 12 CPE Creditswww.PerformanceWeb.org/ Change

Learn to Identify and Motivate Change Leaders within Your Agency

Identify and Evaluate Your Organization’s Key Targets for Change

Develop and Enhance Alliances with External Groups

Assess External and Internal Resistance to Change

Evaluate the Latest Best Practices in Government Change Management

Dear Government Executive,If your office or agency is in need of change, this is the course for you. Far too often, government mangers are afraid or resistant to change because they do not have the necessary skills and knowledge to fuel change within their organization. Change is always necessary when working to improve government. There is often resistance to sweeping changes, but that resistance can be tackled with the right strategies and techniques. Change Management for Government is the course government executives need to gain the latest change management tools and techniques to influence positive change in their agency.

Our expert trainers will provide you with the latest change management techniques and best practices. Attendees will get a chance to build a framework for leading change, building coalitions and working with various personality types. You will learn to develop change management strategies and initiatives that fit each member of your internal staff. The course will conclude with a look at how to handle external and internal resistance to change and a case study on developing change leaders.

There is no time to waste in gaining the tools and experience necessary to improve the way your agency operates. Please join us in working to strengthen change management efforts in government. We invite you to attend Change Management for Government, hosted in Arlington, VA from March 28-29, 2007.

Sincerely,

Trevor RudolphAssociate DirectorCenter for Government Performance

Change Management For Government www.PerformanceWeb.org/Change

Key Methodologies CoveredThis training will focus on developing a framework for fueling positive organizational change. Attendees will be introduced to a 6-step framework that will provide insight into leading change, leading people, being results-oriented, developing a business acumen, building coalitions and learning to effectively communicate. Attendees will leave with the latest best practice briefings and techniques for managing change in government.

Who Should Attend • Government Managers • Performance Analysts • Strategic Planners • Project Managers • Government Leaders • Human Resource Directors • Training Managers • Staffing Managers• Diversity Managers

Step One: Leading Change

Step Two: Leading People

Step Three: Results-Driven

Step Four: Business Acumen

Step Five: Building Coalitions

ChangeManagement For Government

Step Six: Communication

Learn to Build Coalitions with all Involved Stakeholders

ChanGe manaGement For Government

Day One: March 28, 20078:30 Registration and Continental Breakfast

9:00 Step One: Leading Change • Identify and integrate key

issues affecting the organization• Exercise leadership and motivate

managers to incorporate vision• Be open to change and new information

10:00 Step Two: Leading People

• Inspire, motivate and guide others in goal attainment

• Develop an effective performance management system

• Implement a cultural diversity program

11:00 Step Three: Results-Driven• Understand linkage between administrative

competencies and mission needs• Formulate strategic program plans

that assess program feasibility• Set program standards

12:00 Networking Luncheon

1:00 Step Four: Business Acumen • Assess staffing needs based on organizational goals

• Establish the use of internal controls for financial systems

• Integrate and coordinate logistical operations

2:00 Step Five: Building Coalitions • Develop and enhance alliances

with external groups• Establish and maintain working relationships

with internal organizational units

3:00 Step Six: Communication • Facilitate an open exchange of ideas• Develop a plan to reflect the position and work of the

organization in a clear, convincing and organized manner

4:00 Adjourn

reCeive CertiFiCation

Government Performance Management CertificationMany government managers are now opting to receive a formal Government Performance Management Certification. To address this need, the Institute offers a Certificate in Government Performance Management. Completing a certification program is easy. Just attend the three “core” performance management courses and an additional three “elective” courses based on the topics that meet your agency’s unique needs. The skills you acquire will then be used to complete a “demonstration project” on a particular issue that you and our department are facing, which will then be evaluated by an expert member of our staff.

Benefits of Certification:Advance Your CareerMany government managers are now required to receive formal certification. To address this need, the Institute offers a Government Performance Manager certification. Just attend three “core” courses, then attend an additional three “advanced” courses based on topics that meet your unique needs.

Meet New Certification RequirementsTo hold a position as a performance manager in government you must demonstrate compliance with new skills sets required by OMB and Congress. Receiving your certificate is one key way to demonstrate your skills.

Customize a Program to Fit Your NeedsWorking with Institute training managers, you can select courses that will have direct application and impact to your work.

For more information about certification, please contact Mark Bryan at (703) 894-0481 or e-mail him at Bryan@PerformanceWeb.org

Change Management For Government www.PerformanceWeb.org/Change

assess and improve Your aGenCY’s ChanGe manaGement eFForts

Learn to Build Coalitions with all Involved Stakeholders

Day Two: March 29, 2007

8:30 Continental Breakfast

9:00 Managing Change in Government• Frameworks required to manage

change in your organization• Understand organizational culture

and acceptance for change 10:00 Assessing Internal and

External Resistance to Change • Assess need for change by examining

stages of transformation• Evaluate risk and assess the critical

elements of change• Ensure your organization can sustain change

by building individual resilience

11:00 Developing Change Management Strategies: Gauging Initiatives for Individuals, Teams and the Organization• Establish a strategy for overall

investment in change initiatives • Determine the potential and the speed of change• Ensure a positive change process to

allow future change initiatives

12:00 Networking Luncheon

1:00 Role of Effective Internal and External Communication in Leading Change • Examine how to best communicate change

management initiatives to your internal workforce, external stakeholders and taxpayers

2:00 Assessing Organizational Response and Performance: Ongoing Assessment of Decision Making and Change Initiatives• Establish quarterly reviews to re-assess performance

measures and the execution of the strategic plan• Continue constant internal and external

communication to deliver key messages concerning project implementation

3:00 CASE STUDY: Developing Change Leaders • Learn how to use leadership development programs to counter the loss of institutional knowledge and identify future leaders

4:00 Adjourn

perFormanCe manaGement in-house traininG

With over 10,000 government managers attending more that 300 publicly-offered programs annually, The Performance Institute is the leader in providing training to government. One of the more popular vehicles for accessing the Institute’s performance management education has been on-site delivery of training.

Tailored Programs To Fit Your Unique NeedsThe Performance Institute will customize training courses to fit your agency’s specific needs. Single courses can be offered, or an entire package of specialized courses. Create a customized Performance Management training program to meet your agency’s specific goals and jump start major management initiatives within your programs.

Draw From Your Own Program ChallengesInstructors will examine agency programs for specific examples to use during each training course. Interactive exercises can employ an actual project or scenario from within the agency.

Integrate With Other InitiativesTraining can be the perfect complement to other initiatives being managed by the agency. By aligning training with management policies, change management is bolstered.

Improve the Impact Of TrainingBy customizing your training and aligning the curriculum of each session to the specific needs of the agency, the learning outcomes are dramatically enhanced.

Maximize Your Training DollarsIn-house training is far more economical than per-person training courses. Moreover, by bringing training to your location, travel expenses are virtually eliminated.

For more information about in-house training options available to you, please contact Blake Zach at 703-894-0481 or email him at Zach@PerformanceWeb.org.

evaluate strateGies For solvinG external and internal resistanCe to ChanGe

Venue and Hotel:The Change Management For Government conference will be held at The Performance Institute in Arlington, VA, just one block east of the Courthouse Metro stop on the Orange Line. A public parking garage is located just inside of the building.

The Performance Institute1515 North Courthouse Rd., Suite 600Arlington, VA 22201703-894-0481

HotelA limited number of rooms have been reserved at The Holiday Inn Rosslyn at Key Bridge for the prevailing government per diem rate of $188. Please call the hotel directly to use code ILCORPER when making reservations at the hotel. The hotel is conveniently located one block from the Rosslyn Metro station.

Holiday Inn Rosslyn at Key Bridge1900 North Fort Myer DriveArlington, VA 222091-800-368-3408

* hotel rate subject to availability

Tuition and Group Discounts:Tuition rates for attending Change Management for Government conference is $1295.

Logistical InformationCall the Performance Institute at 703-894-0481 or visit us online at www.PerformanceWeb.org

CPE Credit:Delivery Method: Group-live Program Level: IntermediatePrerequisites None Advanced Preparation: NoneCPE Credits: 12The Performance Institute is registered with the National

Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the ac-ceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org

Cancellations and Quality Assurance:The Performance Institute strives to provide you with the most productive and effective educational experience possible. If after completing the course you feel there is some way we can improve, please write your comments on the evaluation form provided upon your arrival. Should you feel dissatis-fied with your learning experience and wish to request a credit or refund, please submit it in writing no later than 10 business days after the end of the training to: Jordan Gagne, Chief Accountant, The Performance Institute, 1515 N. Courthouse Road, Suite 600, Arlington, VA 22201 (phone: 703-894-0481). We will evaluate individual complaints in a context of collective comments from the event. Note: A $150 service fee will be charged on cancellations received less than three weeks from the date of the event. A credit memo will also be sent reflective of that amount, which can be used for a future Performance Institute conference.

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Change Management For Government www.PerformanceWeb.org/Change

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