Challenges of Effective Corporate Education 1365
Transcript of Challenges of Effective Corporate Education 1365
-
8/2/2019 Challenges of Effective Corporate Education 1365
1/50
1
Murphys LawAnything that can go wrong will go wrong
-
8/2/2019 Challenges of Effective Corporate Education 1365
2/50
2
-
8/2/2019 Challenges of Effective Corporate Education 1365
3/50
3
-
8/2/2019 Challenges of Effective Corporate Education 1365
4/50
4
-
8/2/2019 Challenges of Effective Corporate Education 1365
5/50
5
-
8/2/2019 Challenges of Effective Corporate Education 1365
6/50
6
-
8/2/2019 Challenges of Effective Corporate Education 1365
7/50
7
-
8/2/2019 Challenges of Effective Corporate Education 1365
8/50
8
-
8/2/2019 Challenges of Effective Corporate Education 1365
9/50
9
-
8/2/2019 Challenges of Effective Corporate Education 1365
10/50
10
-
8/2/2019 Challenges of Effective Corporate Education 1365
11/50
-
8/2/2019 Challenges of Effective Corporate Education 1365
12/50
12
Definition of Insanity?
Doing the same thing over and over againyet expecting different results.
-
8/2/2019 Challenges of Effective Corporate Education 1365
13/50
Challenge of Effective
Corporate Education
Translating Knowledge intoSustainable Business Results
Dr. Hossein Nivi
-
8/2/2019 Challenges of Effective Corporate Education 1365
14/50
14
Effectiveness Must be Learned
Intelligence, Imagination, and Knowledgeare essential resources, but onlyEFFECTIVENESSconverts them into
results. By themselves, they only setlimits to what can be attained.
Peter Drucker
-
8/2/2019 Challenges of Effective Corporate Education 1365
15/50
15
Traditional Training Model
Learn
Teach
Do
-
8/2/2019 Challenges of Effective Corporate Education 1365
16/50
16
TRILLION $$Have Been Spent on this Model
Where are the results?
Why doesnt it work?
-
8/2/2019 Challenges of Effective Corporate Education 1365
17/50
17
Why Doesnt it work?
Attempt to answer that question byconducting a Failure Mode and EffectAnalysis (FMEA)
-
8/2/2019 Challenges of Effective Corporate Education 1365
18/50
18
Translating Knowledge intoSustainable Business Results
Knowledge
Teach
LearnActionable Item
Apply
Reward and RecognitionReplication
Sustainable Business Results
-
8/2/2019 Challenges of Effective Corporate Education 1365
19/50
19
Input Output
Noise Factors
Control Factors
Error States
FMEA: P-Diagram
-
8/2/2019 Challenges of Effective Corporate Education 1365
20/50
20
Translating Knowledge intoSustainable Business Results
Knowledge
Teach
Learn
-
8/2/2019 Challenges of Effective Corporate Education 1365
21/50
21
Teach Learn
Noise Factors
Control Factors
FMEA: Teach to Learn P-Diagram
Not taught at correct time
Doesnt learn
Partial learning
Irrelevant learning
Learning Error States
Course Timing
Delivery MethodTarget Audience
Instructor Profile
Environmental Distracters
Learner Attitude / Aptitude
Different Cultural Learning Styles
Competing Priorities
F il M d d Eff A l i
-
8/2/2019 Challenges of Effective Corporate Education 1365
22/50
22
Failure Mode and Effects AnalysisFunction Failure Mode Effect Cause
Learner not taught the information at
the correct point in time
Learner has forgotten the information
by the time that they need to use itand they are unable to apply the
methods / tools AND learner
becomes frustrated and develops a
negative attitude towards learning as
well as resistance to future learning
Learner does not know the optimal
time to take the learning interventionOR learner does not have the time to
take the learning intervention at the
proper time OR learning intervention
is not offered at the right time OR
completion timing for the learning
intervention is arbitrarily mandated
Learner does not learn any of the
information that was taught
Learner only learns part of the
information that was taught
Learner learns information that is not
relevant
Teach
to
Learn
-
8/2/2019 Challenges of Effective Corporate Education 1365
23/50
23
Teach to Learn : Failure Mode: Learner not taught the
information at the correct point in time.
Effect: Learner has forgotten theinformation by the time they need it.
Cause: Learner does not know or is not
able to take the training at the optimal time.
Failure Modes of Traditional Model
-
8/2/2019 Challenges of Effective Corporate Education 1365
24/50
24
Lets look more closely at the realities of
Teach to Learn.
-
8/2/2019 Challenges of Effective Corporate Education 1365
25/50
25
Father Sarducci Clip
YouTube - Father Guido Sarducci's FiveMinute University
http://youtube.com/watch?v=kO8x8eoU3L4http://youtube.com/watch?v=kO8x8eoU3L4http://youtube.com/watch?v=kO8x8eoU3L4http://youtube.com/watch?v=kO8x8eoU3L4http://youtube.com/watch?v=kO8x8eoU3L4http://youtube.com/watch?v=kO8x8eoU3L4http://youtube.com/watch?v=kO8x8eoU3L4 -
8/2/2019 Challenges of Effective Corporate Education 1365
26/50
26
Knowledge to SustainableBusiness Results
K
T
L
Teach to Learn
-
8/2/2019 Challenges of Effective Corporate Education 1365
27/50
27
Translating Knowledge intoSustainable Business Results
Knowledge
Teach
LearnActionable Item
Apply
Reward and RecognitionReplication
Sustainable Business Results
-
8/2/2019 Challenges of Effective Corporate Education 1365
28/50
28
Failures Modes of Traditional Model
Learn To Actionable Item: Failure Mode: Unable to translate
learning to real world application
Effect: Wasted money, no progress,frustrated learner
Causes: Learner doesnt have needed
experience, taught poorly, or lessonstoo narrowly defined
-
8/2/2019 Challenges of Effective Corporate Education 1365
29/50
29
Knowledge to SustainableBusiness Results
K
T
L
AI
A
RR
Apply to Reward & Recognition
-
8/2/2019 Challenges of Effective Corporate Education 1365
30/50
30
and the realities of the rewards and
recognitions that may follow application ofthe learning.
-
8/2/2019 Challenges of Effective Corporate Education 1365
31/50
31
Career Builder ClipsYouTube - CareerBuilder.com:Monkey Business (Up - Down
Profitability)
http://youtube.com/watch?v=M1owcncKCHghttp://youtube.com/watch?v=M1owcncKCHghttp://youtube.com/watch?v=M1owcncKCHghttp://youtube.com/watch?v=M1owcncKCHghttp://youtube.com/watch?v=M1owcncKCHghttp://youtube.com/watch?v=M1owcncKCHghttp://youtube.com/watch?v=M1owcncKCHghttp://youtube.com/watch?v=M1owcncKCHghttp://youtube.com/watch?v=M1owcncKCHghttp://youtube.com/watch?v=M1owcncKCHghttp://youtube.com/watch?v=M1owcncKCHghttp://youtube.com/watch?v=M1owcncKCHg -
8/2/2019 Challenges of Effective Corporate Education 1365
32/50
32
Knowledge to SustainableBusiness Results
K
T
L
AI
A
RR
R
SBR
Sustainable Business Results
-
8/2/2019 Challenges of Effective Corporate Education 1365
33/50
33
One improvement method is to better aligntraining with business goals, create a pullin the system.
-
8/2/2019 Challenges of Effective Corporate Education 1365
34/50
34
K T L AI A Business
GoalsRR R SBR
K T L AI A
BusinessGoals
RR R SBR
Alignment With Business Goals
Knowledge to Sustainable
-
8/2/2019 Challenges of Effective Corporate Education 1365
35/50
35
0102030405060708090
100
Knowledge
toTeach
Teachto
Learn
Learnto
Actionable
Item
Actionable
Itemto
Apply
Applyto
R
ewardand
Recognition
R
ewardand
Recognition
to
Replicate
R
eplicateto
Sustainable
Business
Results
80% Process Yield 50% Process Yield 20% Process Yield
Process Yield at Each Stage of Translation
Knowledge to Sustainable
Business Results
-
8/2/2019 Challenges of Effective Corporate Education 1365
36/50
36
Why is the yield low, even with betteralignment? Too many potential failuremodes.
Improving the existing model is not theanswer. CHANGE THE MODEL
-
8/2/2019 Challenges of Effective Corporate Education 1365
37/50
37
Knowledge to SustainableBusiness Results
K
T
L
AI
A
RR
R
SBR
Knowledge Loss in Traditional Model
-
8/2/2019 Challenges of Effective Corporate Education 1365
38/50
38
K T L AI
A
RR
R
SBR
Knowledge to SustainableBusiness Results
New learning model
combines multiple processsteps
allowing for better
system results
-
8/2/2019 Challenges of Effective Corporate Education 1365
39/50
39
In addition to reducing the opportunities forfailure, the new model should engage allthe senses of the learner for a lasting
(water-tight) learning experience. Listeningand seeing is not enough. For reallearning and behavior change, we also
need to feel, hear, see, smell, touch =EXPERIENCE
-
8/2/2019 Challenges of Effective Corporate Education 1365
40/50
40
Experiential Learning
Captain Kirks version
St T k Cli
-
8/2/2019 Challenges of Effective Corporate Education 1365
41/50
41
Star Trek Clip
E i ti l L i
-
8/2/2019 Challenges of Effective Corporate Education 1365
42/50
42
Experiential Learning
Our version
"I hear and I forget I see and I remember I do
-
8/2/2019 Challenges of Effective Corporate Education 1365
43/50
43
Knowledge
Experience
Understanding
Believing
Being
"I hear and I forget. I see and I remember. I doand I understand.-Confucius
-
8/2/2019 Challenges of Effective Corporate Education 1365
44/50
44
The Problem: Learners Have No
Opportunity to Practice What they Learn
Learn
Teach
Do
Solution:
-
8/2/2019 Challenges of Effective Corporate Education 1365
45/50
45
Solution:
Create a Practice Field
Learn
Do Practi
ce
Teach
-
8/2/2019 Challenges of Effective Corporate Education 1365
46/50
46
-
8/2/2019 Challenges of Effective Corporate Education 1365
47/50
47
-
8/2/2019 Challenges of Effective Corporate Education 1365
48/50
48
-
8/2/2019 Challenges of Effective Corporate Education 1365
49/50
In Closing
-
8/2/2019 Challenges of Effective Corporate Education 1365
50/50
In Closing,
History shows that the traditional methodof training in Corporations has notdelivered sustainable business results.
Do we continue to do the same things over
and over and expect different results? Or do we re-invent the education model
and condense teaching, learning and
practicing into an experience with lastingresults?