Challenges in the Management of Strategic Government Projects: The Case of the UAE National ID ...

Singapore, 8th-9th July 2008

Challenges in the Management of Strategic Government Projects:

the Case of the UAE National ID Program

Government of the United Arab Emirates

9th July 2008


$45.3

2007

VALUE I

N U

S $

BILLIONS

YEAR

$53.2

2003

$54.4

2004

$56.6

2006

Source: Privacy Clearing House, http://www.privacyrights.org

Identity Theft …

2/34


$45.3

2007

VALUE I

N U

S $

BILLIONS

YEAR

$53.2

2003

$54.4

2004

$56.6

2006

Source: Privacy Clearing House, http://www.privacyrights.org

Identity Theft …

Worldwide = $ ???? billions

2/34


Catalogue - online presence - catalogue presentation - downloadable forms

Transaction - services & forms on-line - working database supporting on-line transactions

Vertical Integration - local systems linked to higher level systems - within smaller functionalities

Horizontal Integration - systems integrated across different functions - real one stop shopping for citizens

Tech

nologica

l and

org

anisa

tion

al

complexity

Sim

ple

Com

plex

Complete Sparse

Integration

Transactional

Dimensions and stages of e-Gov

3/34


Arab World and Identity theft …

• NO accurate figures of cases or cost..

• UAE iris system caught

to date > 1 million illegal attempts to

re-enter the country after deportation..

4/34


National ID Card Projects..


Recognition

Identification

Verification

Determining the identity of an individual by comparing a presented characteristic to all pre-enrolled in the database.

Authenticating identity of an individual by comparing a presented characteristic to a pre-enrolled characteristic

WHO ARE YOU?

ARE YOU WHO YOU SAY YOU ARE?

Project Primary Focus …

6/34


Identity Verification

رقم الهويةرقم الهوية

Centralised Database

UAE Project Objectives

Population Register ID Card

Identity Management

System

7/34


Identity Verification


Centralised Database

UAE Project Objectives

Federal DB

Population Register ID Card

7/34


Project Goals

8/34


Java-based OS 32/64 KB Contact/Contactless

ISO 7810, 7816-1/2 compliant

Standards: ISO, ICAO, x.509

Match On/Off Card

Stores:

Smart Card

• primary personal data

• fingerprints

• private keys

• portrait,

• digital certificates,

• private keys

• etc.

9/34


Front

Back

Anti-counterfeit physical features

10/34


Anti-counterfeit physical features

Special Raster

Variable fine lines

Photo Box Area

Special Raster

OVI

Variable fine lines

UV ink

Ink Jet Chip Serial No.

Guilloches & Rainbow

Micro Text

UV ink

Guilloches & Rainbow

Micro Text

Hidden word area

OCR-B Area

Module

10/34


Public Key Infrastructure

Biometrics

Fingerprints

Facial recognition

Iris recognition

Advanced Technologies

11/34


Public Key Infrastructure

Biometrics

Fingerprints

Facial recognition

Iris recognition

Advanced Technologies

.. to improve False Acceptance and False Rejection Rates

11/34


System Design

4-tier web-based architecture

24/7 Availability

System and Database

.

Security Measures

application level: biometric & passwords

network level: VPN, DMZ, IDS, etc

system Level: Strong authentication of operators and administrators

physical Level: Physical protection of DC, DRC, Enrolment Centres

12/34


ISO 27001 Certification …

1st UAE federal government organisation +

1st national ID programme to obtain ISO 27001

13/34


Registration Process ..


VERIFICATION

BACKEND CHECKS

CARD ISSUANCE

ID R

egis

trat

ion

-Cyc

le

ENROLMENT

Registration/Issuance Process

• checking government issued credentials

e.g., passports and visas

• online verification of presented docs

VERIFICATION

15/34


VERIFICATION

BACKEND CHECKS

CARD ISSUANCE

ID R

egis

trat

ion

-Cyc

le


ENROLMENT

• capture photo

• hand signature,

• scan docs, • biometrics.

15/34


VERIFICATION

CARD ISSUANCE

ID R

egis

trat

ion

-Cyc

le

ENROLMENT


BACKEND CHECKS

• background checks,

e.g., biometrics, watch lists…

15/34


VERIFICATION

BACKEND CHECKS

ID R

egis

trat

ion

-Cyc

le

ENROLMENT


CARD ISSUANCE

• centralised card

production

• pickup /

home delivery







15/34


Enrolment Services …

Obligatory to all

Service Points all over the country

Registration at companies

By appointment to individuals

Linked to services: driving license renewal, etc.

biometric enrolment for over 15s

declaration by the head of the family for below 15.

16/34


Registration Services …

Mobile Registration Vans

HH Sheikh Saif Bin Zayed launches the

mobile registration service

17/34


Identity Card

e-Purse (e-Cash - eDirham)

e-Gate

GCC Travel Passport (Citizen)

Residency Permit/Card

Labour Card

Health Card

ATM Card

e-Pass (e-Gov)

Unification of cards …

18/34


interoperability & integration with other systems

Collaborative Government Environment…

General Information Authority

Ministries

Local Authorities

Private companies &

org.

Police

Ministry of Education

Central Bank

Ministry of Defense

Ministry of Health

Ministry of Labour

Economics & Planning Ministry

Ministry of Justice

Central Database

ID Numbers

19/34


Lessons Learned: from Managing Strategic Government Projects..


The Problem Area!


Worrying data about the depleted success rate

of IT projects around the world.

Introduction

22/34


100s of studies: disappointing and did not deliver

expected benefits

OASIG Study 2005 7 out of 10 fail

KPMG Canada Survey 2005 1,450 – 61% failed

Standish Report 2003 14,000 – 30% successful

Oxford University 2003 Overall IT Projects in UK

16% successful

The Problem Situation?

23/34


Failed Success

Successful Failures

Project Equilibrium

Time

Budget Scope/ Quality

24/34


Failed Success

Successful Failures

Project Equilibrium

Time

Budget Scope/ Quality Scope Creep

24/34


Lessons Learned ..


Projects Management

Management Ownership

and Leadership

26/34


Projects Management

Initial Investigation

Definition &

Confirmation Startup

Development Implementation

Validation

Close

Management Ownership

and Leadership

26/34


Projects Management

Stakeholder Definition

Steering Committee (Technical Members)

27/34


Projects Management

Project Management

Office (PMO)

28/34


People Management

Non-Compatible Goals

Desired direction

Individual Goals

Keeping Everybody on

the Same Page

29/34


People Management


the Same Page

Project Structure

to support technology

People

Process Technology

29/34


People Management


the Same Page

Project Structure

to support technology

15%

85%

non-technology

29/34


The Project Manager

Project Managers:

a not easy job!

30/34


Project Managers: a difficult job!

Project Manager’s Doctor

(Neutral Mentor)

The Project Manager

30/34


Implementation Phase

Planning vs Execution

Supplier relationship

management

Developing a modular

approach to delivery

ISO 9126 Quality Framework

31/34




SUPPLIER

relationship management




31/34





management

Developing a Modular

Approach to delivery


31/34





management




31/34


Suitability Accuracy

Interoperability Security

Functionality compliance

Maturity

Fault tolerance Recoverability

Reliability Compliance

Understand

ability Learnability Operability

Attractiveness

Usability Compliance

Time behaviour

Resource utilisation

Efficiency Compliance

Analysability Changeability

Stability Testability

Maintainability Compliance

Adaptability Installability Co-existence Replaceability

Portability Compliance

Are the required

functions available

in the software?

How reliable is the

software?

Is the software

easy to use?

How efficient is

the software?

How easy is to

modify the

software?

How easy is to

transfer the

software to

another environment?

Functionality

Reliability

Usability

Efficiency

Maintainability

Portability

Quality Acceptance Framework …

ISO/IEC 9126

32/34


Sharing of Knowledge

Learning Lessons and

Transfer of Knowledge

33/34


And finally! Types of Project Managers?

Kill me, it's the only way.

- every project manager to date

If you get in my way, I'll kill you!

- ideal project manager

If I get in your way, I'll kill you!

- A tough project manager (eats glass, live cats, etc.)

If we get in each others' way, who will get killed?

- An utterly confused manager

34/34

Challenges in the Management of Strategic Government Projects: The Case of the UAE National ID ...

Business

Transcript of Challenges in the Management of Strategic Government Projects: The Case of the UAE National ID ...