Chad E desktop support resume
2
Chad E. Cooper San Diego, CA Phone: (315) 561-1207 [email protected] Objective: Obtain a position as a Desktop Support Technician and Information technology Specialist Summary: Experienced Network Technician with attention to detail, self-discipline, time management, critical thinking and problem solving skills Area of Expertise: Technical Troubleshooting Customer Service TCP/IP Windows 7 & Windows Server 2003 OS Microsoft Office 2007/2010 Red Hat Linux 4.5 OS Terminating Fiber/ Cat 5 cable Active Directory Network Administration Phone Etiquette MS Exchange & MS Outlook MS Internet Explorer BMC Remedy Experience: United States Marine Corps Network Support Technician: 2010 – Present Maintained computer software and databases Performed preventative maintenance and daily system checks on 10+ servers for 3 years Created user accounts and managed accounts on a client-based server Installed security updates and updated anti-virus on various assets Built server databases from scratch on 20+ occasions
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Transcript of Chad E desktop support resume
Chad E. CooperSan Diego, CA
Phone: (315) [email protected]
Objective:Obtain a position as a Desktop Support Technician and Information technology Specialist
Summary:Experienced Network Technician with attention to detail, self-discipline, time management,
critical thinking and problem solving skills
Area of Expertise:
Technical Troubleshooting Customer Service TCP/IP Windows 7 & Windows Server 2003
OS Microsoft Office 2007/2010 Red Hat Linux 4.5 OS
Terminating Fiber/ Cat 5 cable Active Directory Network Administration Phone Etiquette MS Exchange & MS Outlook MS Internet Explorer BMC Remedy
Experience:
United States Marine CorpsNetwork Support Technician: 2010 – Present
Maintained computer software and databases Performed preventative maintenance and daily system checks on 10+ servers for 3 years Created user accounts and managed accounts on a client-based server Installed security updates and updated anti-virus on various assets Built server databases from scratch on 20+ occasions Translated specific objectives and needs into computer systems requirements Terminated and ran over 500+ Fiber/Cat 5 cables to support my company A year of experience managing multiple servers utilizing Virtual Environment Installed entire networks over in 2 foreign countries to support 50+ personnel
United States Marine Corps
Customer Support Technician: 2010 - Present
Created and modified 800+ user accounts utilizing Active Directory while also setting the users in their proper distribution and security groups
Assessed 2000+ trouble calls proficiently and implemented solutions for software, hardware, and networking issues both over the phone and in person
Planned and supervised the installation of new processing equipment on 2 accounts Directed various teams of computer system specialist to efficiently complete tasks in a
timely manner Worked effectively in groups with diverse team members Supervised 15 personnel in special work groups ensuring completion of assigned tasks 2 years of experience using BMC Remedy ticketing system 4+ years of experience utilizing remote desktop
Education and Training: Advanced Regents High School Diploma, G Ray Bodley High School, Fulton, NY, 2010 Certification, Security Plus CompTia Certified, Okinawa, Japan, 2013
Additional Information: Active Secret Security clearance
