What exactly does a Guide do?

A ChaCha Guide is like the middleman that can connect you with multiple search engines. An Infoseeker tells the Guide what they are looking for, and the Guide then goes through the search engines to find the perfect results to answer the Seeker's question.

How does one go about becoming a Guide?

one must be invited by a master Guide in order to become a ChaCha Guide

Guides

ChaCha uses independent contractors it calls Guides. There are four main types of guides: 1.Expeditors, 2.Generalists, 3.Specialists and 4.Transcribers.

Guides

Expeditors categorize questions, convert them into standard form, provide direct responses for certain question types, and also make sure that an answer doesn't already exist for that question.

Guides

The purposes of a Generalist, "the original and basic ChaCha Guide role," are to: determine what the customer's question is, find an answer to the question using the internet, format the answer into a text message, and add "magic" to the answer which gives it a human quality.

Guides

Specialists are a more selective group of guides. They have all of the same purposes as a Generalist but they sign up for specific categories of questions based on their interest in and knowledge of those categories.

Guides

The duty of Transcribers is to listen to questions recorded by customers who call into 1-800-2ChaCha then convert the recorded message into text form so that Generalists and Specialists can answer them.

Cha cha Pay money

Expeditors receive $0.03 per question, and transcribers receive $0.03 to transcribe a

message. Effective February 18, 2009, text guides

receive between $0.10 and $0.22 for each answer, based upon the difficulty of the questions.