Answer Our Online Survey Questionby clicking here.Look for the results on the FirstDoc OnlineCommunity Portal and we’ll also post the resultsin the next newsletter.

This issue’s question is:

Are you using SharePoint to access controlled documents?

Here it is — ourinaugural FirstDocnewsletter. It tookover 10 years in themaking and 50+ ofthe world’s leadingpharmaceutical

organizations ascustomers to

generate thisnewsletter —

what took us so long? Well, betterlate than never!

I am genuinely pleased to introducewhat we believe will be a very inform-ative, interesting, and fun source ofinformation. The purpose of theFirstDoc Connection Quarterly is quitesimply to keep our customers betterinformed through a useful communica-tion channel. I encourage you to writeme with your opinions about whetheror not we’re hitting the mark. I lookforward to filling up the “Letter fromthe Publisher’s Corner” section withinsightful statements concerning themarket and industry trends that affectyour business and about ways you helpshape our FirstDoc product strategy.

In this initial edition, I feel it ismost appropriate to thank you— ourFirstDoc customers. It has been my

privilege to get to know manyof you over the years — an incrediblydiverse and talented set of individualsworking for innovative and world-class organizations around the world.The Life Sciences content manage-ment industry is a critical businessand technology area in which wefocus much of our time and energy.If you’ve been in the industry for afew years, you’ll likely agree thatthough content management is asmall and highly niche area, time hasshown it certainly has a significantenterprise level impact.

A special thanks to you, our customersand friends in the industry who aremaking it happen each and every day.I hope you find this a useful source ofinformation and that you will pass iton to your colleagues.

Best Regards,

JJeeffff KKlleeiinnHead Global Product Marketing, Sales,and Development, CSC Life Sciences

THE PUBLISHER’S CORNER

CONNECTION

CONTENTS

2 Get XperiencedSPX has arrived: FirstDoc witha SharePoint User Xperience!

Partner NewsThomson Reuters/Liquent

3 Sneak PreviewSee what’s coming inDecember 2008

4Top 10 ListA humorous look at why youshould upgrade your currentFirstDoc implementation

5 Product NewsFirstDoc 5.0, 6.0 and more

Tech CornerThe FirstDoctor Is In:Jon Ominsky

Hot Tech Topics

User Tech Tips

6 FeatureUser Groups Meet inSan Antonio, Texas andRome, Italy

AnnouncementsWe’ve Updated the FirstDocOnline Community —From Geek to Chic

Upcoming Events

Quarterly

© 2008 Computer Sciences Corporation.

EDITORIAL STAFF

Jeff Klein

Jon Ominsky

William Meier

Jennifer Wemstrom

Lynn Berkowitz

Jonathan Burd

Stacey Levas

FIRSTDOC CONNECTION QUARTERLY 2

Are you longing for a SharePoint userinterface but not quite ready to moveoff your Documentum system? Do youhave a need to serve up personalizedcontent to internal and external usersin a way that WebTop simply can’tdo? Then FirstDoc SPX (SharePointXperience) is what you’ve been looking for.

What is SPX?Simply put, FirstDoc SPX providesthe ability to view, edit, and managecontent stored in FirstDoc through aSharePoint user interface. Using indi-vidual Web Parts which are the build-ing blocks of a SharePoint page,FirstDoc features and functions canbe embedded in a SharePoint portalfor a more flexible deployment.

SPX is based on Wingspan’s DocWayWeb Parts, which provide the basicDocumentum to SharePoint connec-tion. We chose DocWay because it isthe most flexible product on the mar-ket and enables SharePoint to deliverthe FirstDoc business rules our usershave come to know and expect.Functions such as Create/Import,

Checkout/CheckIn, and Initiate/FinishWorkflow are all available within theWeb. Users will require little to notraining, because all functions areavailable through a right click contextsensitive menu.

Easier Control over ContentIncreases ProductivityPerhaps the most compelling featureof SPX is the ability to personalize, orfilter the content that is made avail-able within the Web part. Content canbe filtered by queries, starting folders,or even a specific document. Withthese filters on, users will only be ableto see and interact with the files thatare presented to them in a particularWeb part. For instance, have you everhad the need to give someone accessto a folder structure, but prohibit theirability to navigate folders above it inthe hierarchy? Now you can, becauseSPX can confine access to a particularfolder structure without allowing usersto navigate above their starting point.This is especially beneficial whenworking with external partners onClinical Studies. You may want yourpartners to see the TMF folder struc-

ture for that study, but not see anyother studies in your docbase.

Lastly, each SPX Web Part can beconfigured to point to more than onedocbase. This is extremely helpful forusers who need to access files in mul-tiple repositories. For example, theirInbox can contain all of their tasksfrom all of their docbases, and savethem the trouble of having to go toeach separate Inbox. And searching isa plus too, if a user has permissions inmore than one docbase, they can runcross docbases searches from withinthe search Web part.

Not just for FirstDoc OnlyEmploying standard DocWay func-tionality, SPX will also work with yournon FirstDoc Documentum docbases.This can be a great strategy to bridg-ing the gap between your disparaterepositories and providing a trueenterprise content managementexperience for all of your end users.

Contact us for an SPXdemo today!lliiffeesscciieenncceessiinnffoo@@ccsscc..ccoomm

Get Xperienced

FIRSTDOC IS NOW AVAILABLE USING SHAREPOINT

Our partners are a vital means to ourability to fulfill the changing needs ofour customers. FirstDoc partners aremarket-leading services, technology,and solution providers.

Newly establishedfunctionality helps reducecommon errors during thesubmission process.Through the integration of Liquent’sregulatory submission solution,Liquent InSight® Publisher, withFirstDoc®, organizations are able tobetter manage the lifecycle of individ-ual eCTD documents within the overalleCTD application lifecycle. Our jointstrategy was to design a solution that

better enables consistent drug infor-mation while helping our clientsremain compliant with multiple andglobal regulatory agency standards.

The InSight-FirstDoc DMS Connectorleverages existing FirstDoc productinformation which enables users to:

• Create Liquent InSight applicationinformation through FirstDoc

• Place and categorize published out-put — simultaneous publish work-flow and archival information

Simple and powerfulintegrationIntegration of the platforms allowscompanies to utilize Liquent InSight’s“Create Submission Wizard” to retrieveProduct Dictionary Information fromFirstDoc. The wizard provides thefunctionality to create new productfamilies in Liquent InSight using CSCFirstDoc information.

The FirstDoc Regulatory ProductDictionary manages relationships witha number of categories including:

• Market

• Application Type

• Regulatory Authority

• Application Number

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PARTNER NEWS

FirstDoc Contact InfoFFiirrssttDDoocc IInnffoorrmmaattiioonn RReeqquueessttfirstdoc@csc.com

PPrroodduucctt SSuuppppoorrtt —— UUSSFirstDocSupportUS@csc.com

PPrroodduucctt SSuuppppoorrtt —— EEUUFirstDocSupportEU@csc.com

SSaalleess SSuuppppoorrttlifesciencesinfo@csc.com

FIRSTDOC CONNECTION QUARTERLY 3

About FirstDoc 6.0

Based on your feedback for functionalenhancements, we have a great oppor-tunity to introduce new and excitingfeatures in FirstDoc 6.0. CSC’s devel-opers have been busy on the releasethat will continue to expand upon SPX,

bringing more functionality directly toSharePoint. FirstDoc 6.0 will introducethe ability to personalize SPX Webparts making them more relevant toyour individual business needs andimproving the user experience. Readon to learn about a selection ofwhat’s coming.

Virtual DocumentManagement (VDM) —We heard you!

FirstDoc 6.0 includes many significantenhancements to the VDM capabilitiesin FirstDoc closing the gap on thestandard Documentum VDM process-

Big News on theCollaboration FrontEver since we started working withusers on document management sys-tems one area more than all the oth-ers has generated discussion duringworkshops — what tools are availablefor collaborative authoring andreview? As you know, the most widelydeployed solution is the use of PDFbased annotation tools. Many of ourusers find these difficult to manageand work with, particularly whenmany comments are attached or co-authoring is required. “Give us trackchanges they proclaim” — well in 5.0we went some of the way with the“Track Changes Edit workflow”, but of

course, that needed people to workon the document one after another,not true collaborative working.

Well now we are excited to announcethat with FirstDoc 6.0 the capabilityfor concurrent track change-basedauthoring will be available. TheCollaborative Review Xperience orCRX add-on will allow multipleauthors to make tracked changes toa document and share these changesusing a SharePoint collaboration work-space. This functionality, originallydeployed in FirstPoint, will be inte-grated into the DocumentumWorkflow enabling the automatedsetup of the workspace and notifica-tion of members and the management

of concurrent changes to the docu-ment. Upon completion the updateddocument will be brought back intothe Docbase when the workflow taskis concluded. See the diagram belowfor details of the process flow.

This major development is a massivestep forward for the authoring com-munity. Suddenly collaborative author-ing in a controlled environmentbecomes a reality. Users will be ableto work on their documents withouthaving to take them out of the systemand into the uncontrolled world of thefile-share and email.

Your users will love it, the complianceand risk managers will love it. Andfor users of SPX the experience will bea seamless extension. Contact us onhow you can bring authoring into the21st century.

Sneak Preview

COMING IN DECEMBER 2008 — THE PERFECTHOLIDAY GIFTS: FIRSTDOC 6.0 AND MORE!

ing. Your feedback from the VDMFocus Group helped us define priori-ties for functionality that will createreal business value. The team isimplementing 21 functional enhance-ments in adding and replacing childdocuments, VDM clipboard process-ing, implicit processing of childdocuments, VDM editing and theuser interface.

FirstDoc Marketing & Sales(FDMS) — Back by populardemand!

FDMS is being updated and releasedon the FirstDoc 6.0 platform. FDMSis a pre-packaged and easily config-urable content management solutionfor managing the creation, review,approval and dissemination of all pro-motional and sales training materials.It provides industry-proven documenttypes, best practices configurationsand business rules to automate theentire life cycle of promotional materi-als and ensure that collateral is man-aged in accordance with regulatoryguidelines. Important things to note:

• FDMS is for the entire marketingand sales organization designed toimprove internal efficiencies, reducetime to market and facilitate bettercustomer relationship management(CRM).

• FDMS manages the creation, reviewand approval of content and facili-tates subsequent disseminationthrough any distribution channel,including the Web.

KKeeyy AArreeaass aanndd FFeeaattuurreess ooff FFDDMMSS

• PPrroommoottiioonnaall oorr CCoollllaatteerraall MMaatteerriiaallMMaannaaggeemmeenntt:: For managementof documents like advertisements,brochures, promotional items,contracts, rates, policies andcompetitive information.

• CCoorrppoorraattee aanndd PPrroodduucctt WWeebb SSiitteeCCoonntteenntt MMaannaaggeemmeenntt:: For manage-ment of content presented oncorporate or product-specificWeb sites.

• CCaammppaaiiggnn MMaannaaggeemmeenntt:: For useby product managers to managecampaigns from beginning to end,including budgets, resources,timelines and collaboration ofthe creation, review and approvalof the content

More out of your SharePointXperience in 6.0

FirstDoc 6.0 will offer new and excit-ing SPX features that will enhanceyour usability and deployment optionssuch as:

• QQuuiicckk LLiinnkkss — Provides the abilityto create configurable links tocommon functions which canbe located anywhere in yourSharePoint portal. For example,links can be established to importa specific document eliminatingthe need to select documenttype/subtype/unit.

• PPeerrssoonnaalliizzaattiioonn — Parametervalues about the current user orsource of a transaction can bepassed to the Query and InboxWeb parts providing the ability to

return only documents and tasksassociated with the parameter. As an example, display all myInbox tasks for the product associ-ated with a clinical portal.

• CCoonnffiigguurraabbllee MMeennuuss —— Menus areconfigurable to provide users onlythe menu options relevant to theirrole for the selected document.

• RReeppoorrttiinngg aanndd VViieewwss — Audit trailsand relationships can be viewed ina report format from SharePoint.

Relationship Enhancements

FirstDoc 6.0 will contain multipleenhancements that improve andexpand relationship functionality. Thefull relationship toolset will dramatical-ly improve your ability to manageChange Requests in FDQM.

FIRSTDOC CONNECTION QUARTERLY 4

Top 10 Reasons to Upgrade YourCurrent FirstDoc Implementation

1100.. Two Words: Documentum 6!

99.. Lose the network latency withBranch Office Caching.

88.. Press 1 for customer service— now there’s local timezone support.

77.. CRX erases years of stresslines with simultaneousworkflow reviews in Word.

66.. Did someone say VirtualDocument enhancements?

55.. User Group Lists that can scale,scale, scale!

44.. Dude, Where’s my Source Doc? PDF is now a source document.

33.. Three words: Liquent Publishing Connector.

22.. FREE gas for life! Only kidding …

AND the Number 1 reason to upgrade your currentFirstDoc implementation:

Skyrocket your approval rating with SPX — FirstDoc witha SharePoint User Xperience.

Need more reasons? Call us today to schedule a demo!

FIRSTDOC CONNECTION QUARTERLY 5

TECH CORNER

The FirstDoctor Is In:Jon Ominsky

Many of you havecontacted me overthe last severalmonths with vari-ous technicalquestions. And be

sure, your feedbackmakes FirstDoc a

better product.I’d like to takethe opportuni-

ty to discuss the dominant issue in myfirst contribution to the Tech Corner.

As of FirstDoc 4.3, field level valida-tion for property screens is config-urable and can be accomplished viathe Property Validation Configurationobjects. These can support validationssuch as enforcing a pattern for textentry, e.g., a social security number###-##-####. They also supportenforcing the dates fall before, afteror between specified dates.

In addition, as of FirstDoc 4.3, youcan automatically assign a property’svalue based on other property values.For example, you can automaticallyset the name and title of CRF Pagesto the CRF Page ID and the CRF PageName. This is useful when scanning in case report forms.

Be sure to keep in touch with us sowe can address these and any othertech issues that are on your mind inupcoming FirstDoc ConnectionQuarterly editions.

Hot Tech Topics

FirstDoc Scanning Integration— Did you know?FirstDoc has a fully integrated scan-ning solution employing the powerInputAccel to rapidly import papercontent into a FirstDoc repository.This multi-tiered solution providestools that streamline the process ofassigning metadata, reviewing contentand automatically launching post pro-cessing activities achieving tremen-dous operational efficiencies overmanual methods.

Following are the major componentsof the scanning integration suite:

• Batch Creation — Assign commonproperty values to all documents ina batch

• Index — Assign property values toindividual documents from withinInputAccel

• Derived Properties — Automaticallyassign property values (such asobject name or title) based on literaldata and other properties

• Post Import Processing —Automatically launch a workflowwith a configurable set of selectedusers, initiate a status changeand/or send a notification to usersinforming them the new documentwas imported

With this tool set, a user can assigncommon properties for a batch ofsimilar documents and have thesystem automatically assign uniqueproperties and send the documentson review/approval workflows —without ever logging into Webtop!

User Tech TipsDDiidd yyoouu kknnooww yyoouu ccaann uussee ssuubbssccrriipp--ttiioonnss ttoo hhaavvee qquuiicckk aacccceessss ttoo aa ccaabbii--nneett,, ffoollddeerr,, oorr ffiillee??

Instead of navigating through therepository to find the item, you canaccess it quickly throughSubscriptions.

You can alsohave FirstDocsend a notifi-cation to yourInbox when-ever a sub-scribed itemis checked in.

You can turn notifications on and offon an item by item basis.

AAnndd FFiirrssttDDoocc eennaabblleess yyoouu ttoo rreeggiisstteerriinntteerreesstt oonn aa ppaarrttiiccuullaarr ddooccuummeenntt aattddiiffffeerreenntt ppooiinnttss iinn iittss lliiffeeccyyccllee.. AAss tthheeddooccuummeenntt eenntteerrss aa rreeggiisstteerreedd ssttaattuuss,,yyoouu wwiillll rreecceeiivvee aann ee--mmaaiill nnoottiiffiiccaattiioonn..

• To register interest in a document,you must have at least Browsepermission on that document.

• Notifications are delivered using thelanguage of the recipient if the sys-tem is configured to use multiplelocales with different languages.

• Notifications may include links tothe associated documents. Whenyou click the link, the PDF renditionopens, if available. If there is no PDFrendition, the document opens in itsnative format.

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Restricted Edit can be particularlyuseful as a means for responding toreal-world changes that affect valuesin the standard and product-relateddictionaries. However, a number of thedictionaries are cached by the systemand may not show newer valuesimmediately. To solve this problem inthe long term, caching can be dis-abled using the Document DefinitionSDLs. On an operational level, anadministrator can use “Tools->FlushCache” to force the system to revisitthe dictionary.

PRODUCT NEWS

May 5th, 2008 marked therelease of FirstDoc 5.0. Thismajor release demonstratesour commitment to providea solution suite with criticalfunctional enhancementsmeeting your evolvingbusiness needs and stayingcurrent with integrated soft-ware products. Along witha multitude of practicalenhancements, our newmajor features include:

• SharePoint UserXperience (SPX)Feature Expansion

• Branch Office CachingSupport

• Time Zone Support

• PDF Authoring

• Virtual DocumentImprovements

• Publishing ConnectorToolkit Services

• Documentum 6 SP1platform

FIRSTDOC CONNECTION QUARTERLY 6

TELL US WHAT’S ON YOUR MINDWWee vvaalluuee yyoouurr ffeeeeddbbaacckk!! It’s why FirstDoc is the industry leading ECMSolution on the Documentum platform. Email us at firstdoc@csc.comand let us know what’s on your mind — from product features to whatyou’d like to see in the next issue of FirstDoc Connection.

FirstDoc Users Group meetings areenjoyable and rewarding for FirstDocusers at all levels and from all func-tional areas. As always, this year’s pro-gram consisted of user presentationsas well as product strategy andrelease updates from CSC — onlywe held the meetings in festive SanAntonio, Texas and beautifulRome, Italy. The user groupsincluded the results of theever-popular Focus Groupsessions in which users havean opportunity to share theircomments and suggestionsdirectly with the developmentgroup from CSC.

Over 70 attendees from morethan 30 companies attendedthe two user group meetings.

Customer presentations arealways a highlight as our cus-tomers share their strategies,

successes, and challenges witheach other and broaden their viewof what other companies are doing inthe industry to solve similar businesschallenges. This year was no excep-tion. Hot topics included SharePoint,migrations, Best Practices, perform-ance, and Documentum 6 as well asFirstDoc functionality.

In the US, there wasdemand to move to abroader, longer, and morerich user group with Businessand Technology break outs.We will be introducing thisnew an improved user groupstyle in 2009.

See the Events section atright for 2009 User Groupdates and locations. And besure to check the FirstDoconline community forupdates.

Feature Article

USER GROUPS MEET IN SAN ANTONIO, TEXASAND ROME, ITALY

UPCOMING EVENTSMMiidd AAttllaannttiicc EEMMCC CCoonntteennttMMaannaaggeemmeenntt && AArrcchhiivviinngg UUsseerrssGGrroouupp ((EEMMCC CCMMAA))Sep. 29, 2008Philadelphia Marriott WestConshohocken, PAwww.fcg.com/emccma

FFiirrssttDDoocc VViirrttuuaall UUsseerr GGrroouuppMMeeeettiinnggOct. 28, 2008, 10:00 a.m. ESTRegistration info coming soon.

MMoommeennttuumm PPrraagguueeNov. 10 – 13, 2008Prague Congress Centre, Booth 25Presentation: Meeting the chal-lenge of streamlining the collabora-tive review process / JonathanBurd, CSC Life Sciences

SShhaarreePPooiinntt TTRREENNDDSS iinnLLiiffee SScciieenncceessNov. 10, 2008The Westin Princeton atForrestal Village201 Village BoulevardPrinceton, NJwww.csc.com/trends2008

SAVE THE DATES!22000099 UUSS UUsseerr GGrroouupp MMeeeettiinnggMar. 31 – Apr. 1, New Orleans, LA

22000099 EEUU UUsseerr GGrroouupp MMeeeettiinnggApr. 28 – 29, Athens, Greece

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We're in the process of asking ouruser community to help us update theportal content. The initial result is acleaner and easier to navigate portalwith up to the minute info onFirstDoc.

Our goal is to provide a great wayto communicate with your peersand share best practices. For moreabout the online community emailwmeier@csc.com.

Announcements

WE’VE UPDATED THEFIRSTDOC ONLINECOMMUNITY — FROMGEEK TO CHIC