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CFC ANCOP-TEKTON

STRATEGIC PLAN

SP7-O2CFC ANCOP-TEKTON FOUNDATION

Brian Tracy, “The 100 Absolutely Unbreakable Laws of Business Success, 2000

CFC ANCOP-TEKTON

ANCOP(Other social services)

TEKTON(Microfinance)

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INSTITUTIONAL VALUES

• One set of institutional values for CFC ANCOP-TEKTON Foundation:

• Institutional values should cover all the programs of the organization.

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INSTITUTIONAL VALUES

• Christ-centered• Social Responsibility• Stewardship• Unity and synergy• Commitment to excellence

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VISION

• Only one vision for the entire organization

• Vision statement:

“A leading Christian organization that creates values-based, socially and economically empowered society.”

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MISSION

• In terms of mission formation, there will be a dichotomy between ANCOP and TEKTON.

• Workshop focused on Tekton’s mission.

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MISSION

• Tekton’s Mission statement:

“To provide accessible sustainable and non-financial services to micro entrepreneurs for their economic empowerment and spiritual development”

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OBJECTIVES (TEKTON ONLY)

1. Reach out to 15,000 by 2014 through sustainable financial products and services.

2. Ensure financial sustainability of Tekton Microfinance

3. Delight customers with quality products and services

4. Make Tekton a happy and rewarding place to work in

5. Make use of our T-Fund program as a tool for values formation

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KEY RESULT AREAS

• Key Result areas– Qualitative measurement of objectives

• Performance Indicators– Quantitative measurement of objectives

SP7-O10Objective 1: Reach out to 15,000 by 2014 through sustainable financial products and services

KRAPerformance Indicators

2009 2010 2011 2012 2013 2014

Total outreach

Branch to client ratioPO (Program Officers) to client ratio

Number of new branches

Number of new POsNumber of new branch managers

SP7-O11Objective 2: Ensure financial sustainability of Tekton Microfinance

KRAPerformance Indicators

2009 2010 2011 2012 2013 2014

Profitability

• FSS

• Return on assets

• Return on investment

Portfolio at Risk (%)

Liquidity Ratio

Number of client per PO

SP7-O12Objective 2: Ensure financial sustainability of Tekton Microfinance

KRAPerformance Indicators

2009 2010 2011 2012 2013 2014

Equity as % of assets

Amount of Loans per PO

Efficiency Ratio

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Objective 3: Delight customers with quality products and services

KRAPerformance Indicators

2009 2010 2011 2012 2013 2014

Fast processing

Higher savings interest

Other financial services

• Number of new financial services

• Number of new loan window

Increase Rebate

Additional trainings

• Number of trainings attended

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Objective 3: Delight customers with quality products and services

KRAPerformance Indicators

2009 2010 2011 2012 2013 2014

•Number of topics

•Number of clients who attended training

Number of awards given

Number of ceremonies organized

Number of fellowships organized

Percent of dropouts

Client satisfaction rating

Average amount saved per client

SP7-O15Objective 4: Make Tekton a happy and rewarding place to work in

KRAPerformance Indicators

2009 2010 2011 2012 2013 2014

Regularization as % of all staff

Compensation

Benefits

Incentives

Educational Opportunities

Recreation

Wellness

Office and equipment

Satisfaction Survey

SP7-O16Objective 5: Make use of our MF program as a tool for values formation

KRAPerformance Indicators

2009 2010 2011 2012 2013 2014

Number of KKK held

Number of KKK attendees

% of KKK attendees to total clients